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The Reserve at Thousand Oaks

3575 N Moorpark Rd, Thousand Oaks, CA 91360

For pricing & availability:
(866) 374-4058
9.1
Review score
27 reviews
Add review
9.1
Review score
27 reviews
  • 5 star
    44%
  • 4 star
    37%
  • 3 star
    15%
  • 2 star
    4%
  • 1 star
    0%
See all reviews
8.8
Review score
2041 reviews
39 facilities
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The Reserve at Thousand Oaks
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The Reserve at Thousand Oaks
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street view of The Reserve at Thousand Oaks

Len K

Resident/client

4.0 out of 5 stars

Very impressed with the staff, med techs, caregivers, resident servers, front desk concerns. The food is a major concern ranging from tolerable to incredible.

Read all reviews

The Reserve at Thousand Oaks

Stately and classic, The Reserve at Thousand Oaks’ stunning Spanish-inspired architecture and pristine landscaping are truly a sight to see. Nestled on 9 acres in the hills in Thousand Oaks, California, our community allows residents to enjoy the perks of a quiet lifestyle in a resort-style setting. We are a senior living community that strives to support and encourage independence in aging, and we offer a variety of independent and assisted living services.

Exceptional amenities and 24-hour concierge service are just a few of the ways we strive to provide a lifestyle that goes beyond expectations. Our compassionate staff and friendly residents bring so much life and love to the community. Pair all of this with a beautiful environment, and you’ve got a community that’s truly a wonderful place to be.

Community Amenities & Services

Companionship plays a pivotal role in general health and wellness, and we strive to create an environment where friendships can flourish among neighbors and staff. While participation is voluntary, residents are encouraged to lead an active lifestyle as much as possible and to explore their social, intellectual, and physical wellness interests. As part of our MBK Mind+Body Wellness program, our calendar of events is planned with research-backed activities...

Senior living options offered

  • Assisted Living
  • Independent Living

The Reserve at Thousand Oaks

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Reserve at Thousand Oaks

9.1 out of 10
Review Score27 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.3
Friendliness
4.5
Care Services
4.0
Staff
4.6
Meals & Dining
3.7
Activities
4.5
Value for Cost
3.9

A Place for Mom has scored The Reserve at Thousand Oaks with 9.1 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Reserve at Thousand Oaks has 27 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 27 reviews

Last Updated: 7/18/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

July 18, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Our experience

Responsive and helpful. Flexible and accommodating. Yes, we would recommend this community to other families.

Anonymous

Assisted Living

Family/friend

July 11, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Care Services
2.0
Staff
4.0
Meals & Dining
4.0

The Reserve at Thousand Oaks review

They could've done better watching my mom... place is for people more independent... mom fell in her room and seriously broke her leg and no one found her for hours. Eating facility was being renovated.

Beverly E

Assisted Living

Resident/client

March 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Single living

Great place to live.

Len K

Assisted Living

Resident/client

March 30, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
2.0

Very impressed with the staff, med techs, caregivers, resident servers, front desk concerns. The food is a major concern ranging from tolerable to incredible.

Sally P

Assisted Living

Resident/client

March 30, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
1.0

All employees that we have contacted are exceptional!!! Always available and caring.

Bonnie B

Assisted Living

Resident/client

March 30, 2024

4.0 out of 5 stars
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Friendly, helpful, patient

Short on staff on care and transportation and kitchen dining help.

Andy C

Assisted Living

Resident/client

March 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

The Personnel

A great place to live. The personnel are great. Very helpful. I would recommend to anyone to sign up.

Henri P

Assisted Living

Resident/client

March 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

We made a great decision to come here at The Reserve. We really feel at home here.

Nancy Z

Independent Living

Resident/client

March 30, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

I have been here 5 months. At tour, I was a little hit on "live in". Now I truly am delighted to be in this community. It's quite an adjustment. They're good to me, intellectually advantaged, and nice for old age!

Anonymous

Assisted Living

Resident/client

March 27, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Senior Living

Enjoy living here. Enough activities to keep me happy. Made a lot oof friends here.

Anonymous

Independent Living

Toured community

October 2, 2023

4.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with The Reserve at Thousand Oaks and overall we thought the tour experience as well as the community was really good

Anonymous

Independent Living

Resident/client

April 5, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
4.5
Activities
5.0
Staff
5.0
Meals & Dining
4.5

If You Have to Move Into an Assisted Living Community, This is the Place to Go

I would recommend you come here to live. There are nice accommodations, and the entire community is very nice. There are three meals a day, activities, exercises, movies, housekeeping, and linen changing that is included in the monthly fee. They have a washer and dryer in my unit and a kitchenette in the room. The staff are wonderful to work with if there are questions or concerns. The maintenance team is very quick to assist with requests. We are very happy here.

LC

Assisted Living

Family/friend

February 9, 2022

2.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Activities
3.5
Staff
2.5
Meals & Dining
3.0

Be Wary

I would tell others to be wary about what The Reserve is saying they offer to you. We chose them because they were very friendly and welcoming coming in. We were really sold on what they said they would offer as far as care services, that their care would be better than other places. But that has not been true whatsoever. Don't be taken in by the bells and whistles, or what you're being sold. Most of the staff have been okay, but the follow-up is not good. We've had several communication issues that after six weeks were still not resolved. They said they didn't have my phone number on file even though I had provided it from the beginning. So during an emergency, they weren't able to contact us or give us updates. That finally has been resolved, but too little too late. The follow-through on the care is just not there. The number of staff that they have in and out with turnover is incredible. They're constantly having to retrain people, which is frustrating when your loved one needs a higher level of care. It's a great community for somebody who is very independent and doesn't need a lot of care. But if your loved one need more care, it's not a great option.

Connie K

Independent Living

Resident/client

December 7, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Reserve is the best!

After looking at other places, this was the best place. They really care about people. Financially, it is excellent compared to others. They're very personable. And they meet the needs of the people who live here. It's a very friendly and fun place to be.

MW

Assisted Living

Family/friend

July 8, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Overall very positive, helpful, and clean

I would recommend this community to others based on my experience. The community is neat and clean and the staff is very friendly. The food is good and they have activities available for the residence.

Theodor Polk

Independent Living

Resident/client

August 19, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of The Reserve At Thousand Oaks

While "Star" ratings facilitate statistical processing, they cannot hope to characterize the fine-grain differences that discriminate among comparable contenders, and it is in the attention to and execution of resident service details that The Reserve at Thousand Oaks excels in each of the rated dimensions. Core services are impeccably rendered by friendly and helpful staff who are typically responsive above and beyond their assigned duties to residents' often extraordinary requests. The Reserve offers residents a multitude of regularly scheduled on-site activities covering a broad spectrum of interests ranging from intensely physical exercise sessions to mentally challenging games, from manual arts (such as building and painting and jewelry-making) to classical concerts and twice-a-day movies in a comfortable theater, from supporting intellectual participation activities (like a book club) to games of chance (e.g., nickel poker). In addition, off-site trips to events of special interest are offered periodically for selective participation by interested residents. Living quarters are kept meticulously clean by thorough routine once-a-week cleaning and in-between services if/as needed. Requests for maintenance are expeditiously and professionally handled. The one-word descriptor "Great' doesn't begin to adequately characterize the all-round excellence of services rendered to The Reserve's residents.

Sy Berger

Independent Living

Resident/client

August 13, 2020

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
3.5
Care Services
4.5
Activities
4.5

A Place to Call Home

My wife and I have lived at The Reserve for over 8 years and we are thankful we moved here. In spite of changes in ownership and personnel, the essential services and culture which make this community so attractive have remained unchanged. The Reserve is a friendly and welcoming community, where residents feel that they are part of a family. It is hard to imagine a more caring staff. Even though there have been changes in some staff members over these years, the replacements are as supportive as the ones who left - a tribute to the selection and training by our management. Also impressive is the flexibility that management has shown with regard to resident needs and proposals. My wife and I, as well as many other residents, have been very satisfied with the food and food service at The Reserve, but there are other residents who would not agree with us. I'm sure that differences in opinion and preferences regarding food is typical of retirement communities. Finally, I should mention our lovely campus. The buildings are surrounded by trees, and residents can walk safely away from busy streets.

THEODOR POLK

Independent Living

Resident/client

August 13, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A Resident's Perception of Services Rendered by The Reserve

While "Star" ratings facilitate statistical processing, they cannot hope to characterize the fine-grain differences that discriminate among comparable contenders, and it is in the attention to and execution of resident service details that The Reserve at Thousand Oaks excels in each of the rated dimensions. Core services are impeccably rendered by friendly and helpful staff who are typically responsive above and beyond their assigned duties to often extraordinary requests from finicky residents. The Reserve offers residents a multitude of regularly scheduled on-site activities covering a broad spectrum of interests ranging from physical exercise sessions to mentally challenging games, from manual arts (such as building and painting and jewelry-making) to classical concerts and twice-a-day movies in a comfortable theater, from supporting intellectual participation activities (e.g., a book club) to a variety of popular games (such as bridge and nickel poker). In addition, off-site trips to events of special interest are offered periodically for selective participation by interested residents. Living quarters are kept meticulously clean by thorough routine once-a-week cleaning and in-between services if/as needed. Requests for maintenance are expeditiously and professionally handled. The one-word descriptor "Great" doesn't begin to adequately characterize the all-round excellence of services rendered to The Reserve's residents.

Anonymous

Independent Living

Toured community

December 31, 2019

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0

The location is good. Unfortunately, that is about the only thing that is good about the Reserve. Old property, old outdated units, requires a lot of walking between buildings to get to meals, and no outside activities. For those on a "budget" this might be okay but not for us. Reminds me you get what you pay for, especially when it comes to senior living conditions.

Anonymous

Independent Living

Toured community

March 18, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Antiquated place, room size is good. More independent living with option for assistance. The available grass area for dog was the game changer. And the flexibility of the staff. Great vibe, very happy there. Good food.

The Reserve at Thousand Oaks

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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