20 Summer St, Watertown, MA 02472
Anonymous
Child of resident/client
Review for The Residence at Watertown Square
It seems to be going well there. My parents are starting to participate care of some of the activities they have, such as game time and watching documentary films. Also getting to know some of the other residents too. One of the two elevators has been out of service their whole time, sometimes making it tedious to go up and down floors; but in theory work to be completed this week. They seem to like the food and dining set up too.
Read all reviewsThe Residence at Watertown Square
Alongside the Charles River and just outside of Boston, The Residence at Watertown Square is set in the family friendly neighborhood of Watertown, Massachusetts. With easy access to shopping, local eateries, houses of worship, recreation, the many cultural attractions that the area offers, and the town’s scenic views of the river, residents enjoy the community’s convenient location in the heart of historic Watertown. In addition to all the things you can enjoy outside the community, LCB Senior Living provides a wealth of amenities and services that make life enjoyable — right at home.
With a range of continuing care lifestyle options, including independent living, assisted living, and memory care, residents experience peace of mind knowing they can receive just the right amount of support at any time. The community also offers Reflections Memory Care which goes above and beyond to offer extra cognitive support, specialized living spaces, and innovative programming initiatives for residents living with Alzheimer’s disease and other forms of dementia.
Residents can sit back and relax knowing all their worries are taken care of through gourmet dining options, regular housekeeping services, on-site maintenance, visiting health care professionals, and more. Living options are abundant: Independent and assisted living residents can choose...
The Residence at Watertown Square
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for The Residence at Watertown Square
A Place for Mom has scored The Residence at Watertown Square with 9.2 out of 10 using our proprietary review score based on 6 reviews in the last 2 years. Over all time, The Residence at Watertown Square has 28 reviews with an average "overall experience" of 4 out of 5.
John P
Not SureToured community
October 28, 2025
I saw the room they had set aside for my wife, who has some cracks in her pelvis. They strung us along for 6 days, and we thought we had solved our problem. Then, just as we were ready to sign up, they decided they would not take her, because she would require too much care. They knew all along exactly what her problems were. They can't be trusted.
Anonymous
Assisted LivingFamily/friend
October 16, 2025
It seems to be going well there. My parents are starting to participate care of some of the activities they have, such as game time and watching documentary films. Also getting to know some of the other residents too. One of the two elevators has been out of service their whole time, sometimes making it tedious to go up and down floors; but in theory work to be completed this week. They seem to like the food and dining set up too.
LB
Memory CareFamily/friend
July 15, 2025
Was able to have my mom cared for while I recovered from an injury for a two month stay. She received excellent care, better than other facilities we tried for respite care. The facility was clean, the staff caring and there was enough activities for her to stay engaged. I would have kept her there if the pricing was more affordable for the long haul. That said the pricing is competitive for the area. All elder care facilities cost way more than they should.
Kathleen L
Assisted LivingFamily/friend
July 8, 2025
My father had to move abruptly because of storm damage to his house where he was still living independently with progressing memory issues. I toured half a dozen places in a week’s time and of all the places, this one stood out. The staff are incredibly caring and helpful and have already gotten to know my dad personally. The other residents are also quite friendly. The building is newer, the apartments are well appointed, and it’s near many amenities such as groceries, coffee shops, and public transportation. And the facility isn’t overwhelming or a maze which might have been an issue at some of the other larger places. The activities they offer are the perfect type and amount for him at this stage in his life. I’m also thankful for this service that helped us find this option in such short time!!
Anonymous
Assisted LivingFamily/friend
March 7, 2025
What we like the most about The Residence at Watertown Square is the village atmosphere. Yes, we would recommend this community to other families.
Anonymous
Assisted LivingFamily/friend
November 8, 2024
My mother has been frustrated with the food. There are not enough green vegetables and the kitchen runs out of certain items on a regular basis.
Anonymous
Assisted LivingFamily/friend
December 20, 2023
I am very happy with the facility and the staff staff. They are very nice and friendly. I did find, on the day we moved my mom in, there was no one really there to give us any direction and we didn't really know what we should do. They assumed that we should know what to do, as we did not. But when we asked any questions, they were extremely helpful to give us answers to our questions. The young people that work in the dining room are extremely nice and friendly. But there seems to be a disconnect between them in the kitchen. We were told by [name removed] that if she just wanted soup, she could ask for soup. So, on the day she moved in, she ordered soup and they said they didn't have any soup. We were a little surprised that an Assisted Living community would not have soup, especially where their residents typically are much older and you know how much they love their soup. Basically, I would say communication has been the biggest hurdle. Now that my mom is understanding the system, it is easier. For example, they told us that when you did your own laundry, the detergent automatically went into the machine. But no one told us that we had to press a button to get the detergent into the machine. So her first couple of loads were washed with no detergent. I also went up a week or so ago as they had a holiday party. I thought it was quite nice. They have tons of activities for the residents, which I think is fabulous! Now that my mother is feeling much better after her short stay in a rehab, she is going to the exercise class. I am happy that she is there, as now she's making new connections versus being in her apartment before where she was pretty isolated. She is also making friends! As far as recommendations: I would say the dining room definitely needs more staff. And lots of times there is food on the floor left over from the night before. It should be cleaned better. I'm not blaming the young kids that are doing their best to work as wait staff. But, I don't feel whoever is in the kitchen is stepping it up.
Kelly D
Assisted LivingFamily/friend
December 12, 2023
Facility is very tidy and located near several churches, drug stores. There is a bus that goes directly to Harvard Sq. Staff are very kind and speak to residents like adults. I would recommend The Residence at Watertown Square to others.
Anonymous
Independent LivingResident/client
December 8, 2023
The place is just ok...needs strong leadership. Feels the mbs have taken too much control...with the budget, but not with operations. The recruiter oversells the place, especially in the area of food.. A nice community with room for improvement. It has good potential...just do a good diligence exploration to be sure it's the right place for you
Michael
Independent LivingFamily/friend
November 29, 2023
My sibling is a resident at The Residence at Watertown Square. This facility is an extremely friendly place. They make the new residents feel very welcome. We are happy to have chosen The Residence at Watertown Square for our loved one and would recommend the facility to others looking for a facility for their loved one.
Anonymous
Memory CareToured community
October 23, 2023
We took a tour of The Residence at Watertown Square during our search for a Memory Care facility for our loved one. The cleanliness and friendliness were great. We REALLY liked this community! However, it was less convenient to get to for us.
Anonymous
Assisted LivingResident/client
August 23, 2023
I am currently a resident at The Residence at Watertown Square. My experience at this facility has been very good so far. The care services are great. The friendliness and food are both okay. The cleanliness and staff are good. The activities and value for cost are also good. Overall, this facility is a great place. I have, and will continue to, recommend The Residence at Watertown Square to family and friends.
anonymous
Assisted LivingToured community
June 8, 2022
We had equally as good of an experience with The Residence at Watertown Square as the place we chose. They gave a great tour and made a good impression. It just came down to a location for us.
Anonymous
Assisted LivingFamily/friend
March 16, 2022
The Residence has good food and a friendly staff. they offer a variety of activities. although everyone may not participate in them, they are offered if you want to. my loved one isn't the kind of person who asks a lot of questions, so I do think they could improve on communication between staff and residents. they don't really tell them things, so my loved one often wouldn't know unless he asked.
anonymous
Independent LivingFamily/friend
February 25, 2022
The staff members and the meals and dining service get 5+ everything has been amazing. We are not super familiar with all the activities just yet but we are sure they are wonderful. One thing we really love about this community is that it does not feel like a nursing home, it feels like a nice hotel.
Anonymous
Assisted LivingFamily/friend
February 17, 2022
The community hasn't been responsive to the family with an update on services that my loved one will need once back in the community. The food has been very good for my loved one. The staff have been friendly. The community is clean.
Jan B
Assisted LivingFamily/friend
August 28, 2021
My mother just passed after residing in Assisted Living at The Residence. Throughout her time there, she (and I) were impressed with the experience: the facility is spotless, the food is good, and there are lots of activities enjoyed by many. Most important to us was the spirit of the place. The staff is upbeat and fun, well trained, and they work hard. They clearly enjoy the residents, and are good to them and to each other. The management cares and is accountable --- they will engage with family and work to solve problems. We were so pleased with my mother's time at The Residence.
anonymous
Assisted LivingToured community
April 16, 2021
We toured this community and it was very nice. The facility is multi-level and that just didn't fit our needs.
Judy
Memory CareToured community
August 28, 2018
The food was amazing the time I went for a tour
Lydia
Memory CareFamily/friend
August 28, 2018
I cannot give this facility a rating. I speak from first hand experience, no measure are taken to correct issues. The degree of uncaring is overwhelming. I am planning to move my mother out as soon as possible.
The Residence at Watertown Square
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.