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The Springs at Grand Park

1221 28th St W, Billings, MT 59102

For more information about senior living options:
(866) 374-4058
2.0
Review score
16 reviews
Add review
2.0
Review score
16 reviews
  • 5 star
    62%
  • 4 star
    6%
  • 3 star
    6%
  • 2 star
    13%
  • 1 star
    13%
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The Springs at Grand Park
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The Springs at Grand Park community exterior
10 photos7 floor plans
The Springs at Grand Park in google map
street view of The Springs at Grand Park

Elda

Child of resident/client

5.0 out of 5 stars

Definitely recommend

What really stood out to us right away was when we initially had our tour the staff were all interacting with the present residents. The staff were all clustered around the residents interacting with each other, talking and hugging one another. It felt very personable and family like. Our loved one eats every meal that is provided and we have been very pleased with all the different activities they offer. The staff are very attentive and friendly.

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The Springs at Grand Park

Located just minutes away from the largest medical facilities in the Tristate area, The Springs at Grand Park, in Billings, delivers a spectacular setting for relaxation, security, healthy living, and fun. We offer a living options that include assisted living and memory care, each with personalized levels of support. As your needs change, you can continue to enjoy the amenities and enrichment of modern retirement living, and the support of compassionate professionals who will see to your physical, emotional and social wellness.

Surrounded by breathtaking views, The Springs at Grand Park is expertly designed so you can take in the beauty of each season — whether it's the snow-covered Beartooth Mountains of winter, or spectacular views of the Rimrocks and the historical Zimmerman Trail. Throughout the community you'll find many delightful extras including a walking path along the park and creek to enjoy the wildlife, expansive patios and courtyards. We understand the camaraderie formed with our pets so The Springs at Grand Park welcomes your well behaved pet companions, too.

Assisted Living is all about personalizing your level of care so you can enjoy your independence while feeling secure that your needs are professionally met. You and your...

Senior living options offered

  • Assisted Living
  • Memory Care

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Reviews

for The Springs at Grand Park

2 out of 10
Review Score16 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.4
Friendliness
4.4
Care Services
3.9
Staff
4.0
Meals & Dining
4.3
Activities
4.0
Value for Cost
4.3

A Place for Mom has scored The Springs at Grand Park with 2 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, The Springs at Grand Park has 16 reviews with an average "overall experience" of 3.9 out of 5.

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1-16 of 16 reviews

Last Updated: 4/29/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

April 29, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
1.0
Activities
2.0
Staff
1.0
Meals & Dining
3.0

Hoping for improvements

The line of communication is very poor. There is a clear disconnect between management and caregivers leaving the residents missing out on many of the benefits they offer. It just feels they put on a good show to get you to sign up with them and then there's no follow through. Most of the staff are wonderful people... they are just not getting good instruction from management and the residents suffer. Facility is beautiful and it could be a first class operation with proper management.

Brenda V

Memory Care

Family/friend

January 26, 2023

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Medication

Did not follow steps with hospice medications. No call back from the executive. After leaving a message. Some staff members are very caring. The call button on the dresser was not within reach when should have been around mother's neck.

anonymous

Assisted Living

Toured community

December 21, 2022

2.0 out of 5 stars
Verified Review

Community Tour

The Springs at Grand Park didn't make a good impression. The gal we met with was alright and was fairly friendly to us. But I noticed the other staff didn’t seem like they interacted with the residents very much. I saw a lot of residents just sitting around staring at the walls in the lobby. We were there during lunchtime, and the dining room was dead silent except for silverware against plates. There was no conversation or interaction.

Susan J

Assisted Living

Family/friend

July 26, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My experience has been wonderful so far with no complaints.

Elda

Assisted Living

Family/friend

May 16, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Definitely recommend

What really stood out to us right away was when we initially had our tour the staff were all interacting with the present residents. The staff were all clustered around the residents interacting with each other, talking and hugging one another. It felt very personable and family like. Our loved one eats every meal that is provided and we have been very pleased with all the different activities they offer. The staff are very attentive and friendly.

anomyous

Assisted Living

Toured community

February 17, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

I would recommend it to someone because of the friendly staff

This community every time we come to visit is very very clean, and the staff are extremely friendly. They are very gentle with the residents there and have a lot of patience with them. They could improve their communication between the hospice team a little bit but overall this community is very nice. We would recommend this community to others especially if your loved one is more active and can get to and from places on their own.

Paul B

Assisted Living

Family/friend

July 26, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Springs is a Good Place

It's really good at The Springs. It has a small town feel to it where everybody knows everybody. From the CNAs to the nurses to upper management, there's a feeling of family. They all know everybody and are all concerned about everybody who lives there. The food is good. Recently they had a 4th of July get-together with the families, and everything was really good. They seem to keep our loved one very busy. We're more than overjoyed with them.

anonymous

Assisted Living

Toured community

May 19, 2021

5.0 out of 5 stars
Verified Review

Tour of The Springs

We toured The Springs and it was a really nice facility and tour. It was actually our second choice and we would have gone with it if we did not have family connections with another facility.

anonymous

Assisted Living

Family/friend

February 26, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Meals & Dining
5.0

Perfect experience so far

We chose The Springs because the tour really showed me what it was like and the price was right. Mom is in a studio and it is perfect size for her needs. They have taken the covid situation very precisely and have been great with communication. I would highly recommend.

Anonymous

Memory Care

Family/friend

November 12, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Excellent atmosphere

We chose The Springs at Grand Park because of several factors. One was for the location, another was when we walked in we got a good feeling, it was very homey and not institutionalized. It was also a smaller community and more focused on the residents with better 1 on 1 care. Overall, we have had a very good experience here and would recommend the facility.

Anonymous

Memory Care

Toured community

July 10, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

[Name removed] was so nice. I was very impressed. I am concerned about the room being so small in memory care but perhaps my mom could start out in assisted living in a one bedroom apartment

Anonymous

Memory Care

Toured community

June 17, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

[Name removed] was a kind and gentle tour guide and very knowledgeable about all aspects of this facility. It's a smaller community, about 44 rooms, but everyone knew everyone, which is a plus. Price was quoted for room, plus additional monthly cost for healthcare, depending on level of care. Assisted living plus memory care.

Anonymous

Memory Care

Toured community

May 5, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

This is where [name removed] lived, they have remodeled and the apt is nice, but start up cost has doubled in 6 years. Much smaller scale with extremely friendly people.

Christy Roth

Memory Care

Toured community

November 11, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Way beyond

When I called A Place for Mom is was out of choices and ideas. My Mother needed a little extra medical help and other places wouldn't take her. The Springs said yes 'no problem'. My mother was so down mentally and physically our family didn't think she would see Christmas this year. Since moving in to the Springs in July, my mother is thriving. She plays bingo, cards, Wii bowling, and attends most of the special events. Her mobility, mental aptitude, and social life has surged beyond anything that I ever hoped for. Thanks for finding this place for me.

Anonymous

Memory Care

Family/friend

October 16, 2018

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Find another place

When my dad got out of rehab, this was not on the hospital's recommended list of assisted living facilities. We were confused as to why that was, as when we toured the space, it seemed nice. But the service is very bad and overpriced. My dad's health has gone downhill, with bedsores, etc. The staff is overworked, and it's difficult to get a call back. Not recommended.

Anonymous

Memory Care

Family/friend

March 27, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

We like the care at this community for my mom. The menu is appealing.. We liked the atmosphere for the community.The staff are very nice and they keep me informed on her progress. The activities are offered. We would recommend this community for the care of a loved one and a good value for the care.

The Springs at Grand Park

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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