4.0 out of 5 stars

Verified Review

Review for The Vincent

They're very kind it's very clean. The staff is very nice, but things are a little disorganized. Their refrigerators in the rooms have had many problems. They've had a bit of changing of staff and cooks. They just need a little bit more organization, but it's really much more affordable in some places And they really care. My friend is very happy there that I am her conservator. They also have great outings for the residence.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Staff

5.0

Meals & Dining

5.0

Review for The Vincent

Super responsive staff: very clean and appealing facility, nice location. Farm to table food- great choices No comment on room "size" as I have nothing to compare to. But rooms seem well-appointed with built-in shelves and roomy bathroom

1.0 out of 5 stars

Cleanliness

4.0

Friendliness

2.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

2.0

Meals & Dining

2.0

If medication management is important, please read

I have a relative that moved to assisted living at The Vincent. It is new and clean but the daily care has continued to decline. Most importantly, medication management or lack thereof, has gotten worse. I've lost count of the number of Executive Directors they have had over the last 3 years, at least 6 or 7. The last 4 have only stayed 2 months each. It is almost impossible to fix a broken institution with revolving management. They routinely miss doses of medication and don't tell patients or family that they didn't administer the doses. Unfortunately, most residents and/or family won't know there is a medication problem until the resident starts showing symptoms or they end up in ER. Please check the history of inspections and complaints for any facility you are considering, go to the California Department of Social Services (DSS) website. You can sign up to be notified of any changes or updates to a facility.

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

2.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Memory Care community is very disappointing;

Staff lacked the experience and training to adequately care for residents with dementia. Sadly, the majority of the caregivers are apathetic and demonstrate a severe lack of compassion for the basic challenges that arise with memory care residents. The training required by the state does not compensate for experience and knowledge in how to redirect residents -- or how to calm residents when they are agitated or combative or aggressive or sundowning. This is compounded by the lack of continuity of senior management, having 6 Eds in 18 months. Medication errors are a common occurrence. The Med Techs have insufficient training and understanding of pharmaceuticals and often mark meds as given when they have not been given to the residents. Lack of activities and stimulation. Memory care unit went 9 months without an Activity Coordinator. Main source of activity was watching TV. Senior leadership - lack of response and follow up; false promises with no intent to deliver.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

So far, [name removed] is happy

The staff is very kind. The place is very clean. We need to be there a bit longer to tell you about the activities. The food is pretty good. They just changed cook so we'll have to see they're getting a new director and we actually need to be there a little longer. [name removed] actually just moved in. They gave her two months free rent before she moved in and it's taking her a while to actually move there Will know more in about a month. We are hoping there isn't a lot of turnover of staff.

1.0 out of 5 stars

Cleanliness

1.0

Friendliness

3.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

1.0

Nightmare of a place

Working on their director, in a year untrained taff, no supervison, just incredibly bad place. Should not be licensed for memory care. These folks are not capable of running an ice cream stand. Run from this place

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

3.0

Care Services

4.0

Activities

3.0

Staff

4.0

Meals & Dining

3.0

Review for Oakmont of San Rafael

Overall it's been a good move for my parent. Not having their own home to worry about maintaining any longer has eased their stress. And I feel supported knowing that there are caregivers to check on my parent and help out when needed. However this facility has had a terrible turnover problem. It's been open only a year and they are on their third executive director and third activity director. My parent likes to get to know the staff so it's upsetting when they leave. Oakmont puts up a lavish activity list as a marketing tactic, but few of the activities actually happen. My parent has shown up at the appointed place and time and there was no Oakmont staff there--just an empty room with nothing happening. Also there has been poor follow-through when we have had a concern or complaint about the apartment. Many of the individual caregivers and staff are kind and friendly, which is wonderful. And there have been instances of inappropriate behavior-- a housekeeper logged herself into her own Netflix account on my parent's smart TV, while my parent was away from their apartment. And a male night caregiver attempted to grope several female residents in their beds, and was subsequently arrested. So the hiring and background check process could be better.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Beautiful place, excellent people

Both of my parents recently moved into Oakmont of San Rafael from out of state. We spent more than a year looking at places, and I have learned that it is alllll about the people. Many places are beautiful and clean and have all the activities and great food, but what I think matters most is who is taking care of your parents. It's just like preschool...who do you trust to look after your children? From the director to the restaurant staff to the custodial staff and the technicians, the people here make it bright and fun and warm. The residents are also great! I often visit at lunchtime, and my parents are always eating with someone interesting. Everyone we have met is kind and articulate and warm. So while Oakmont San Rafael is clean and beautiful and new, and has all the the luxurious features we like, it is actually the people here that make it outstanding.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Oakmont feels like family

Mom moved in to the Oakmont in San Rafael less than a few months ago. The Traditions memory care team at Oakmont and other team members already feel like family members for Mom and me. This has been a tough transition for both of us and the team has really been so compassionate and supportive. I live close by and I'm able to drop by every day to visit and join in activities like daily morning stretches, brain games, garden picnics, and Thursday live music (so great!) Everyone from the receptionists, the management team, the med techs, the care givers, and the activities team truly care about what they are doing and give 150%. My family is so grateful for the loving care that the the Oakmont team provides for my Mom. And, I appreciate the emotional support and responsiveness whenever I have any questions or concerns. When faced with challenges, they are quick to find solutions. We feel lucky we found Oakmont.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Care Services

4.0

Activities

5.0

Staff

4.0

Meals & Dining

5.0

Overall a Good Place

Overall the care is very good. The facility is excellent. It's brand new and very clean. My only complaint really is they are still lacking some staff due to the pandemic, and it's hard for them to hire people.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.5

Activities

5.0

Staff

5.0

Meals & Dining

5.0

A wonderful place for Alzheimers care

Oakmont of San Rafael is a brand new facility. That was one of the attractions we had because we actually got to walk around and pick out the room we wanted. The caregivers really get to know the residents on the memory care side. They know the flow of what each of the residents like and do not like to do. They keep in great contact with the family, if I do not get an update in person then they email once a week to give progress reports and have been very responsive. The food is excellent, it is like eating at a restaurant and the meals are chef prepared. Residents get to choose off of a menu as well. The activities are wonderful, every time I go to visit mom she kicks me out because she has plans to go do something. I would absolutely recommend Oakmont to other families.

1.0 out of 5 stars

Friendliness

1.0

Staff

1.0

Avoid this One

We submitted an application and deposit for my 84 year-old mother to move into this community with the assurance that a full program of diabetic care including the administration of insulin and blood sugar checks would be provided. After waiting 6 months for the community to open, we were informed after her assessment that the community would not have the necessary licensing to provide this service. It was false and misleading advertising, and I would not trust anyone there with the care of my aging parent.

The Vincent

Senior living options offered

Pricing

Base fees by care type

Reviews

Review for The Vincent

Review for The Vincent

If medication management is important, please read

Memory Care community is very disappointing;

So far, [name removed] is happy

Nightmare of a place

Review for Oakmont of San Rafael

Beautiful place, excellent people

Oakmont feels like family

Overall a Good Place

A wonderful place for Alzheimers care

Avoid this One

Neighborhoods

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