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The Waterfalls

400 Cassata Rd, Lake Ronkonkoma, NY 11779

For more information about senior living options:
(866) 374-4058
5 reviews
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6.1
Review score
12124 reviews
26418 facilities
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The Waterfalls
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street view of The Waterfalls

Anonymous

Resident/client

5.0 out of 5 stars

Absolutely Wonderful Place!

I have lived here for about 20 years (basically since the complex opened) and I have never experienced better service. The landscape has looked absolutely incredible, the people that live here are extremely welcoming, and I have never felt this comfortable since living in my childhood home. First, every aspect of the management here is exceptional. They listen to any tenant’s issues and are extremely efficient. Second, even though I have experienced a minimal amount of issues, the maintenance staff have always been quick to fix any and all issues that may occur. So, to put it simply, I am blessed to live here.

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The Waterfalls

The Waterfalls in Lake Ronkonkoma, NY is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Senior Apartments


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Reviews

for The Waterfalls

Overall Experience
2.2
Cleanliness
2.6
Friendliness
2.4
Care Services
2.3
Activities
2.3
Value for Cost
2.4

A Place for Mom has scored The Waterfalls with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Waterfalls has 5 reviews with an average "overall experience" of 2.2 out of 5.

Filters

1-5 of 5 reviews

Last Updated: 12/21/19

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Senior Apartments

Resident/client

December 21, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Absolutely Wonderful Place!

I have lived here for about 20 years (basically since the complex opened) and I have never experienced better service. The landscape has looked absolutely incredible, the people that live here are extremely welcoming, and I have never felt this comfortable since living in my childhood home. First, every aspect of the management here is exceptional. They listen to any tenant’s issues and are extremely efficient. Second, even though I have experienced a minimal amount of issues, the maintenance staff have always been quick to fix any and all issues that may occur. So, to put it simply, I am blessed to live here.

Jen

Senior Apartments

Toured community

August 9, 2017

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0

Stay away - incompetent manager

I went here with my mom to look for my parents. My father is a paralyzed veteran so we were scouting at apartments that could work for them, it's not easy to get him in and out of a car. It takes 2 people just to get him in and out of the car - so for that was the reason we were scouting it, just me and my mom. [Removed] was SO u professional. I made an appointment the week prior telling her we wouldn't be able to take my father, and that I understood we can't rent until she meets him. Both me and my mom took a day off from work for the appointment. The first thing [Removed] asks is "is today the 9th?? Hmmm. Let me see something". And she proceeds to go on the internet to see when the full moon was. "No the full moon was on the 7th". I'm looking at my mom, confused. She then asks why my father isn't there - completely forgetting what I already told her. I brought a photo of my dad and gave it to her. Telling her again He's paralyzed on his left side and it's a lot of work to come see an apartment If the apartment isn't the right size or right fit. That I wanted to see if my mom liked it first and that we would bring him to meet her if it's a good fit for them. She started yelling at me. And I was saying I just came to see the apartment. And she wouldn't even let me get a word in. She kept yelling "YOURE GETTING WHAT YOU WANT. IM NOT GETTING WHAT I WANT" she must've said this every time I was trying to speak. My mother got uncomfortable and said "maybe this isn't the place for us" and [Removed] screamed "MAYBE!!" She is the rudest, most unprofessional, unreasonable person I ever met. All we wanted to do was scout the apartment out. See it if would work. And then bring my father in to meet [Removed]. Who wears a belly shirt when your a Middle Aged woman working in an office at a 55+ community?? My parents have been through enough going through my fathers stroke which paralyzed him completely on his left side, and now dealing with having to sell their house bc of affordability. If you care about your parents, friends, family members etc. DO NOT GO HERE. If it's a full moon or not, this lady is nuts.

Harvey

Senior Apartments

Resident/client

May 20, 2016

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Not worth it.

Nice looking exterior, but terrible management, and incompetent maintenance. Lived at the Waterfalls for over 10 years and had to move. Management often uses discriminatory practices to intimidate tenants, and are known to make/entertain false claims without good cause. (Tread lightly if you follow up on a maintenance request after waiting 6 months). Repairs were never done in a timely manner, and the property owner (Michaelian) aggressively berates his tenants. Not run by decent or respectful people. Don't be fooled by how nice the property looks on the outside.

Anonymous

Senior Apartments

Resident/client

July 16, 2015

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0

Still W8N

If you can fix anything than I recommend for you to move here otherwise look for another place because you will wait forever to get anything fixed in your apartment.

Augiedog

Senior Apartments

Resident/client

June 16, 2015

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Value for Cost
3.0
Care Services
1.0
Activities
1.0

I live here. Looks very pretty,but try and get something repaired youll have to do cartwheels and handstands. Pathetic maintainence response time

The Waterfalls

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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