9015 University Pkwy, Pensacola, FL 32514
Rhonda P
Spouse or partner of resident/client
Love Creekside!
My husband has been at The Waterford at Creekside for about 2 months. The staff are so very friendly and you can tell they really care about the residents. We have only had one problem pop up and the staff quickly found a solution! My husband loves the food even though he is diabetic. Also the staff works hard to keep the cottages clean. Would recommend Creekside to all when needed for your loved one!
Read all reviewsThe Waterford at Creekside
Beautiful landscaped grounds, compassionate hospitality, and amazing Floridan weather awaits you at The Waterford at Creekside — a secure, single-story community offering memory care services in Pensacola, Florida. Take a stroll along the outdoor walking paths that weave throughout the courtyard, or visit with loved ones in our cozy common area. Our homelike interiors and friendly caregivers provide residents with a supportive and inclusive environment, where they can get the most out of life.
Minor tasks and everyday routines can be stressful for those living with memory loss, stirring up feelings of frustration and anger. In order to alleviate as many stressors as possible, our associates offer regular housekeeping and laundry services. Our professional chef and team prepare delectable and nutritious meals for breakfast, lunch, and dinner every day. Members of our community can receive the nourishment they need while socializing with their peers in our charming, family-style dining hall.
The environment at The Waterford at Creekside is designed to preserve the dignity and individuality of all residents. The community features comfortable furnishings, wide entryways, and wheelchair-accessible grounds, enabling everyone to easily navigate the campus. Each staff member of our memory care team has undergone specialized training in caring...
The Waterford at Creekside
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored The Waterford at Creekside with 9.1 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, The Waterford at Creekside has 156 reviews with an average "overall experience" of 4.3 out of 5.
Rhonda P
Assisted LivingFamily/friend
October 22, 2025
My husband has been at The Waterford at Creekside for about 2 months. The staff are so very friendly and you can tell they really care about the residents. We have only had one problem pop up and the staff quickly found a solution! My husband loves the food even though he is diabetic. Also the staff works hard to keep the cottages clean. Would recommend Creekside to all when needed for your loved one!
Anonymous
Assisted LivingFamily/friend
September 25, 2025
Started out as a 5 when she first moved in - was well staffed, etc., but the whole Management team changed (i.e. Director of Nurses, Marketing Rep.), then started to go downhill and always short staffed and when I had complaints no one returned my calls, they didn't care. She passed away in [month removed] of this year. I would only give them a 1. I don't blame the Personal Assistants that worked in the cottages- they did the best they could being short staffed.
Chris Leverette Brown
Memory CareFamily/friend
September 19, 2025
Walford Creekside is a great facility. The staff is always helpful, pleasant and kind. My sister is very happy there. It's always clean and fresh. I would recommend Walford Creekside to anyone who is looking for a wonderful facility.
Billie
Memory CareFamily/friend
September 18, 2025
The attitude of staff has greatly improved when we first got there people truly acted like they were pissed at the world those nurses thankfully are not there any more Lisa is very courtesy integrity respectful helpful the receptionist is very kind and helpful
Anonymous
Memory CareFamily/friend
May 28, 2025
The good. Because I was not able to see my father every day or some times only once a week the nurses and med techs would keep a close eye if I had mentioned something that had concerned me. They had been very helpful during these last 6 months. The front office greater. She started of very friendly then I believe had to take on too much work and then it became more difficult to get something done if needing to go through her. I would suggest for future clients for them to get all of the names of the office staff and numbers if they ever need to reach for individuals care. My father passed away [date removed]. During his transition the staff was very understanding and helped my dad and the entire family in anyway we needed help. This was very much appreciated and this difficult time.
Anonymous
Memory CareFamily/friend
May 12, 2025
There is a quick response to calls for assistance ,generally conscientious caregivers. Now , I visit my mom almost every evening and have friends who visit her 2 or 4 times a week. She usually likes the food. First place she has been to where she consistently likes the food.
TH
Memory CareFamily/friend
May 6, 2025
Make sure you have all the paperwork needed. Power of attorney. Florida state forms. Guardianship. Start your search early. There are many places out there but the timing to secure a room is hard. Be financially prepared. Understand what financially you are responsible for. Overall The Waterford was a wonderful experience. They cared for my mom in every way possible. I would highly recommend them to anyone looking. The staff were very kind and attentive to my mom. They helped her as she needed.
Anonymous
Memory CareFamily/friend
April 22, 2025
Also, frequent staff changes, especially among the care givers. Suppose to be 2 care givers per cottage, often just one. Phone calls frequently not returned. Some id the staff unfriendly. After, I moved my husband there within one week the main nurse was gone, the marketing lady was gone, the main administrator was replaced. Physical therapy took forever to get started . Now it's hit or miss. This facility has room for improvement, especially returning phone calls and some employees need to improve their social skills
Tiffony
Memory CareFamily/friend
April 13, 2025
My dad moved in to the Waterford at Creekside in early February. I toured several places and picked the Waterford because they have those cottages and courtyards. The first weeks were terrible with him not getting the things I brought for him and I suspect they were not giving him his meds the first week either. After numerous calls and visits things are going well now. However, I don’t think they let them go out in the courtyard very often. People in the office don’t return calls. I even called to let them know the automatic payments set up on the site are not coming out and no call back. Two months rent for my dad that they haven’t gotten and still can’t return a call.
Heather H
Memory CareFamily/friend
December 29, 2024
During a tour, of course things look wonderful! Sales bribes the Care staff to "perform " a staff member told me [phone number removed] Their corporate VP closed the "men's cottage" and thereby, all of the dangerous and bad behavior residents are all over the community now. They are ridiculously low on staff and they lost great nurses due to corporate. I will never recommend this place. Give me a building where all staff and residents are in one place and can be monitored properly. Cottages are great in theory but administrators are too far from where the harm is being done. The food WAS good but even the chef couldn't take it there, he left. Activities is a joke.
Anonymous
Memory CareFamily/friend
December 26, 2024
I am encouraged by what I have seen here at Creekside. I wanted to until after a period of time had passed to give a better opinion anytime you deal with multiple sets of people then will be issues. I wanted to see how issues are being dealt with. I am pleased with what I have seen. I am glad I chose Creekside for my dad. I look forward to seeing the relationship and bounding that will come.
Ross O
Memory CareFamily/friend
December 19, 2024
I was not happy with the facility until recently when the new [name removed] and [name removed] came on board. The atmosphere has definitely improved and I am now a happy camper! [name removed] is also wonderful.
David G
Memory CareResident/client
November 25, 2024
Caregivers take the time to keep me informed about my wife. She is very happy with the care that she receives here.
Anonymous
Memory CareFamily/friend
November 25, 2024
A very fun evening with staff and some of the residents dressed up in costumes. There was much interacting between residents, friends, family, and staff. Good food. Fun games. Good times were had by all.
David G
Memory CareFamily/friend
November 22, 2024
Caregivers take the time to keep me informed about my wife. She is very happy with the care that she received here.
Teresa C
Memory CareFamily/friend
November 6, 2024
They did not keep my Mom clean. They didn't change her clothes for 4 days or brush her teeth. Her pads were discusting! I started marking the underside of her pads to see if they changed them every day and no they didn't. At least 10 times she had b.m on her bottom her pad and some times on the toilet.. I went through her dirty clothes and there were only 2 pair of underwear and 1 pair of socks and her tooth paste was still in unopened box. They didn't go outside or wash their hands before eating. Only when this one gal was on duty did mom get water offered to her. Her bedroom floor had not been mopped for at least 2 weeks. She cried all the time. She brought magazines and coloring books with gel pens but no one would offer them to her. It was absolutely freezing in there. I feel sorry for everyone living there. Many residents don't have family to come and check.I didn't know there was a third man living there for over a month because I never saw him but 1 time. Please no referrals
Anonymous
Memory CareFamily/friend
August 23, 2024
Not exactly they have had two turnovers nurses have the widest attitudes I have ever encountered in my 76 yrs of age. Had to really have a fit to find out why they were not asking me for refills on medication. My sister is 100 percent disabled so the veterans take care of her meds drs this place looked great my sister said they have good food but she's not aware behind the scenes. It's an assisted living facility not nursing home it's memory care and when I addressed the meds nurse said every prescription was prn they are memory care how can they say prn. Everything is either a liability and nonono having issues with guard rails on hospital bed not allowed so now looking at haleo grab bars. Believe me it's a challenge trying to keep my sister taken care of. I'm very disappointed I was told care takers are not trained just hired and probably worked at gas station last week. Everyone has a bad bad attitude unbelievable to our seniors who deserve better
Anonymous
Memory CareFamily/friend
August 1, 2024
The Waterford at Creekside review is an excellent facility. They have been kind and caring towards my mother. They have been upgrading the facilities over the last few months.
Anonymous
Memory CareFamily/friend
July 10, 2024
Too many residents per worker, especially for the care needed in this particular setting. We were told there would always be at least 2 and sometimes 3 workers. We rarely have had even 2. Also we were told residents would be checked on every 1-2 hrs. This has not happened. Just several things that were presented and have not been played out as such. Not All the workers fault, but certainly more can be done. Several workers are very kind and are genuine in what they do. We have been a disappointed to say the least. Turn over in some staff right after we began this journey here. The new administrator seems very nice and striving for betterment, I do believe. As with most of these care facilities...not enough workers. Especially ones that really care. Sad at where we are in patient care these days.
Anonymous
Memory CareFamily/friend
May 6, 2024
Typical nursing home . Staff that work with the patients, are under payed. Quality of care is low, due to the quality of people they hire. The owners of nursing homes, are making a killing, and providing very low quality care. Diapers are not changed regularly, and place is understaffed most days. I'm just glad my loved one, doesn't realize much anymore.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.