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The Waterford at Fitchburg

5440 Caddis Bend, Fitchburg, WI 53711

For pricing & availability:
(866) 374-4058
9.6
Review score
129 reviews
Add review
9.6
Review score
129 reviews
  • 5 star
    57%
  • 4 star
    30%
  • 3 star
    7%
  • 2 star
    4%
  • 1 star
    2%
See all reviews
9.5
Review score
7268 reviews
82 facilities
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The Waterford at Fitchburg
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Anonymous

Child of resident/client

5.0 out of 5 stars

Flexible, Spacious Apartments in a Lovely Smaller Campus

I'm really happy my mom is here. As a frequent visitor I'm treated with equally good care. I would recommend it to others who are currently searching for a place for their loved one. Moving my mother 800 miles was challenging, but the informative, friendly, and helpful staff were so patient with us. The apartment is beautiful. Everything was clean and ready for her. The surrounding neighborhood has abundant green spaces and numerous services nearby. Meals are well prepared, with many options, served by attentive staff. The flexibility of levels of care without another move is a rare find and makes so much sense. The Waterford has also developed great opportunities for entertainment, informal group activities, and community trips. I have great trust that my mom (& other residents) are safe and content.

Read all reviews

The Waterford at Fitchburg

Continue living a vibrant and active lifestyle at The Waterford at Fitchburg — a community located in Fitchburg, Wisconsin offering independent and assisted living services. Our brick, Craftsman-style community features a wide range of amenities scattered throughout its multiple levels, and personalized care plans designed specially for each individual. Residents are welcome to visit with family and friends in our comfortable lounge areas, or play a game of fetch with their pup in the courtyard — we are a pet-friendly community, after all!

The Waterford at Fitchburg now offers the Aegis Therapies EnerGize Your Life!™ program. This new program focuses on the complete well-being of residents of all interests and abilities. Through EnerGize Your Life!™, we can help increase your strength and independence while also enhancing your quality of life.

Community Amenities and Services

We provide members of our community with a friendly, low-stress environment where they can age gracefully. Professional associates provide regular housekeeping services to keep private living spaces and shared common areas clean and organized at all times. Complimentary transportation services to local shops, restaurants, medical appointments, and nearby attractions — like Olbrich Gardens and the local farmer’s market — are also available.

At The Waterford at Fitchburg, we understand...

Learn more about the Best of Senior Living awards and this year’s winners.

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Senior living options offered

  • Assisted Living
  • Independent Living

The Waterford at Fitchburg

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Waterford at Fitchburg

9.6 out of 10
Review Score129 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.5
Care Services
4.4
Staff
4.8
Meals & Dining
4.2
Activities
4.4
Value for Cost
4.2

A Place for Mom has scored The Waterford at Fitchburg with 9.6 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, The Waterford at Fitchburg has 129 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 129 reviews

Last Updated: 10/8/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 8, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Flexible, Spacious Apartments in a Lovely Smaller Campus

I'm really happy my mom is here. As a frequent visitor I'm treated with equally good care. I would recommend it to others who are currently searching for a place for their loved one. Moving my mother 800 miles was challenging, but the informative, friendly, and helpful staff were so patient with us. The apartment is beautiful. Everything was clean and ready for her. The surrounding neighborhood has abundant green spaces and numerous services nearby. Meals are well prepared, with many options, served by attentive staff. The flexibility of levels of care without another move is a rare find and makes so much sense. The Waterford has also developed great opportunities for entertainment, informal group activities, and community trips. I have great trust that my mom (& other residents) are safe and content.

Sue

Independent Living

Family/friend

October 1, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Caring Compassionate Friendly Staff

My Mom is very happy living independently at The Waterford. The staff is very helpful, friendly and compassionate. My Mom was recently hospitalized. Our family was contacted by the Executive Director to see how she was and asking if there was anything we needed. The Maintenance Manager is very responsive and prompt. The Activities Director always has fun activities planned to engage the residents. Mom loves the friendships she has formed and looks forward to attending musical performances, happy hour, trivia, bingo and participating in other social activities. There are so many ways to be engaged with The Waterford Community. It's been great for Mom and is a safe and wonderful place for her to call home.

Anne H

Independent Living

Family/friend

September 30, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Wonderful place !

My mother has been a resident at the Waterford for many years. She’s happy, we’re happy and everyone who comes to visit comments on what a nice place it is. It’s clean, staff are friendly, professional , approachable and accommodating. The leadership team keeps residents and families well informed and work incredibly hard to overcome challenges (ie staffing). Would highly recommend the Waterford to anyone who is independent but perhaps on their way to needing assistance.

Tracy

Independent Living

Family/friend

September 30, 2025

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Activities
5.0
Staff
5.0

Caring and compassionate staff. Quick responses.

Our mom's experience at the Waterford has been very positive. She loves the staff and they are responsive to her needs. She has met a lot of wonderful friends and really enjoys the social activities.

David P

Assisted Living

Family/friend

September 30, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Mom lives there and she loves it

My mom has resided at the Waterford since [date removed]. She is now 95 years old, and she loves it. Waterford folks are both attentive and kind and mom loves all the social opportunities. She has gained many friends and has lost the depression that shrouded her last few years before moving to the Waterford. A first rate senior living residence that I can heartily recommend!

Sherry P

Assisted Living

Family/friend

September 30, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful place

Beautiful apartment, professional, compassionate staff, resident’s needs met. Nice variety of food. Communication is wonderful & efficient. Always informed. Transportation to doctor appointments is great.

JoAnn J

Independent Living

Family/friend

September 26, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

What a lovely place to live.

We went to the Waterford to visit a relative. She and her husband have lived there for several years. The staff there are taking such tender care of her. It is beautiful to see. They love living at the Waterford.

Anonymous

Independent Living

Resident/client

September 25, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Current Resident

I have lived here about four years. The workers here are very pleasant. Everyone is great. We have Wii bowling, which I had never done before I moved here. However, I now bowl and I love it!! We have bridge, euchre, bingo, and poker. I am sure I have probably forgotten other things that they may do here. We also have arts and crafts that you can work on here and there’s pretty much something to do quite often here. I have a lot of friends here. We go to our friends who live here and we have coffee together. We also play cards at our homes. They do have cards, bingo, and competition here. I feel very safe here after hours the doors are locked to the outside. The people who work here are very friendly. I left when my husband got very sick, but eventually I came back here. One reason I came back here it was like it was my home. I like the help here and the friends who live here. I would definitely recommend it but as you can see, this is my second time back here. Hope to see you sometime

Anonymous

Assisted Living

Family/friend

September 9, 2025

5.0 out of 5 stars
Verified Review

New chapter, New home

Residents seem engaged and happy. Age In place was a big draw for us. Yes recommend. Staff make the environment homey, accepting and fun.

Leslie

Assisted Living

Family/friend

August 14, 2025

4.0 out of 5 stars
Verified Review

Warm Staff, Delicious Food Made Waterford a Good Choice for Mom

My mom chose Waterford because she liked their 1-bedroom apartment. She called it sunny. We narrowed the search to Waterford and [community removed]. It was a very hard decision between these two but I think my mom made the right decision for her. Waterford made my first cut, narrowing 6 communities down to 3, because I was impressed by the warmth and dedication of the staff. My mom and I also agreed that Waterford had the best food, not even a contest. I was also pleased how fast we were able to get physical and occupational therapists into see my mom. Their efforts easily surpass what she would/has received living alone. My only thought since moving in is that the Waterford seems to be understaffed. This puts a lot of pressure on the current staff. This hasn't really affected my mom's experience but trying to get a hold of them with appropriate follow through has sometimes been challenging for me.

Anonymous

Independent Living

Family/friend

May 21, 2025

3.0 out of 5 stars
Verified Review

Waterford at Fitchburg

Very corporate. [name removed], the director, is abrasive and somewhat pushy. Excellent outings and field trips. [name removed], the driver, is wonderful, and truly cares about the residents. The apartments are quite spacious. The gas fireplace and deck are very nice touches you don't find elsewhere. Laundry in each unit is nice too. Facility could use more signage, as the layout is somewhat confusing. Main entrance is not locked or monitored during the weekends, which is a little concerning.

Anonymous

Assisted Living

Family/friend

April 16, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Meals & Dining
5.0

I recommend them. But not for advance level of care.

Waterford is an RCAC. We did not understand that the level of care we needed, they were not able to provide. We trusted that they wouldn't have accepted them ( our parents) if this was so. Said they could do hand over mouth feeding but that wasn't possible for breakfast. Turning and checking for incontinence every 2 hours was too much for the staff to do. Developed multiple ulcers. Coccyx, heels ankles. We had hospice involved from the beginning but that was just weekly visits. Staff friendly, but there was communication barrier. I'm not sure they understood much English when we spoke to the caregivers. Parents had trouble understanding them. After a year we wanted to increase care for the independent parent we were told they could not go to a level of assistance ( administer meds and give her a pendant to call for help) because her POAHC was activated. The dependent parent totally blind, needed to be feed. Could walk with walker with a sighted person assisting. Waterford could not provide this care and soon became immobile, developed ulcers which got worse with his incontinence. ( Unable to provide a toileting schedule.) They were never able to give the dependent parent a shower. The shower chair could not get over the lip of the shower. Waterford was a condo prior to being an RCAC and therefore not equipped. Once again we figured out what an RCAC is not able to do even though they say on the paperwork they can provide those services. It's a place you press your call light and are able to tell the staff what you need. There is no RN so they. are unable to anticipate your needs as your condition changes.

Anonymous

Assisted Living

Family/friend

April 15, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Great facility, great people, a good overall choice!

I chose The Waterford at Fitchburg because it was a better fit for my parents across the board, assisted and independent living. They could have cats, they could stay together, etc. It is a really nice place, they are unlikely to be able to account for really high need patients

Anonymous

Assisted Living

Resident/client

November 26, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Friendly staff and residents. Accommodations are spacious and well-maintained. Meals are well presented.

Wes S

Assisted Living

Resident/client

November 22, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

14+ year resident

It's been my ideal community during this branch of my life. I would highly recommend.

Marlene H

Assisted Living

Resident/client

October 22, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

From a satisfied resident

My husband and I have lived here now for 15 months. All the residents seem happy and we enjoy being with people our own age. We appreciate the free transportation they give us to our many clinic appointment and shopping. This is a comfortable home.

Barbara H

Assisted Living

Resident/client

October 15, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

My son found the Waterford for me to spend the rest of my life. Came from Shelby WI to be close to his family ( 5 minutes from his home) I enjoy it very much. It is clean and friendly of staff and residents. Back of building land needs clean up.

Anonymous

Assisted Living

Resident/client

October 15, 2024

4.0 out of 5 stars
Cleanliness
3.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

I have lived here for 8 1/2 years and has met many really good friends. The staff here are all very friendly and nice people! I do feel they could do a much better job of cleaning all the hallways!

June E

Assisted Living

Resident/client

October 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Been a resident for five happy years

The food is good. No complaints. Everybody is very caring for my comfort.

Sue D

Assisted Living

Resident/client

October 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Happy Home

I moved back to the Madison area where I'm originally from, about 8 years ago and looked at various options. I've been pleasure with my decision to live at the Waterford. Staff is very pleasant and helpful. While in independent I don't use the care provider but they seem to be very good.

The Waterford at Fitchburg

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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