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The Waterford at West Bend

831 E. Washington Street, West Bend, WI 53095

For pricing & availability:
(866) 374-4058
9.7
Review score
35 reviews
Add review
9.7
Review score
35 reviews
  • 5 star
    74%
  • 4 star
    20%
  • 3 star
    3%
  • 2 star
    0%
  • 1 star
    3%
See all reviews
9.5
Review score
7268 reviews
82 facilities
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The Waterford at West Bend
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The Waterford at West Bend community entrance
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Anonymous

Child of resident/client

4.0 out of 5 stars

a nice community with room for improvement

The staff is very personable and genuinely seems to care about the residents and their families. The size of the facility is perfect for Mom because it allows her to walk around but not get lost. More fresh fruit and vegetables in the menu would be good. If they could add supervised activities on the weekend, that would also be an improvement.

Read all reviews

The Waterford at West Bend

Nestled along the banks of the Milwaukee River is the charming community of The Waterford at West Bend — where they offer premier amenities, engaging entertainment, and exceptional assisted living and memory care services in West Bend, Wisconsin.

Traditional lap siding, bold, brick accents, and lush gardens welcome you, creating a picturesque setting. This thoughtfully designed community features open-concept common areas filled with cozy, homelike furnishings. Spend your mornings curled beside the fireplace while reading a book from the on-site library. And, when the weather’s nice, you can take your pup for a stroll along the outdoor walking paths.

At The Waterford at West Bend, residents can receive the care they need without giving up their sense of dignity and independence.

Community Services and Amenities

Thoughtful services — such as nutritious, chef-inspired meals, scheduled transportation, and regular housekeeping and laundry — are provided to ensure your life is as stress-free as possible. Residents are served three meals every day inside the dining room complete with bright walls, lovely hardwood floors, and comfortable furnishings. Healthy snacks are also available throughout the day.

Skillful caregivers are on-site 24 hours a day, providing medication management services, personal care, and assistance with daily living activities. Residents receive...

Senior living options offered

  • Assisted Living
  • Memory Care

The Waterford at West Bend

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Waterford at West Bend

9.7 out of 10
Review Score35 reviewsWrite a review
Overall Experience
4.6
Cleanliness
4.6
Friendliness
4.6
Care Services
4.5
Staff
4.7
Meals & Dining
4.4
Activities
4.4
Value for Cost
4.3

A Place for Mom has scored The Waterford at West Bend with 9.7 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Waterford at West Bend has 35 reviews with an average "overall experience" of 4.6 out of 5.

Filters

1-20 of 35 reviews

Last Updated: 10/30/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 30, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

a nice community with room for improvement

The staff is very personable and genuinely seems to care about the residents and their families. The size of the facility is perfect for Mom because it allows her to walk around but not get lost. More fresh fruit and vegetables in the menu would be good. If they could add supervised activities on the weekend, that would also be an improvement.

Jill

Assisted Living

Family/friend

December 19, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Our Family's Positive Experience

The Waterford checked all the boxes for Mom. After living alone in her own home for 40 years, she didn't know how she'd adapt to community living. She did not want to walk long halls with confusing floor plans and elevators. The Waterford is small and a single story which has made her transition great! She enjoys the staff and the friendly atmosphere. It is a great place for her which she quickly considered her home!

Susan S

Assisted Living

Family/friend

December 7, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Clean, large apartments + amazing staff

We are so happy with the Waterford! So is mom! She really likes all the staff. They truly care about her. They joke with her & are very accommodating to all her wants & needs.

Jeff

Assisted Living

Family/friend

December 5, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I visited my mother in law

I recently vacationed in Wisconsin, and had the chance to visit my mother in law [name removed], several times at The Waterford in West Bend. The atmosphere is fun and friendly, and the staff I met were kind and professional. Her personal needs are taken care of, the meals are delicious, and there are many extra activities for her to participate in. She really enjoys playing Bingo and crafting, and I was able to share a concert with group participation that everyone enjoyed. I'm pleased we were able to find this place for [name removed] to live where she can get the care she needs while enjoying her life as much as possible.

TJ

Memory Care

Family/friend

December 3, 2023

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Caring Conscientious Staff

Our experience with this facility has been terrific. Having my mom in a smaller facility has been a very good thing. Having all the residents eat together in the dining room at meals in harmony is nice to see and experience. The residents seem to enjoy the activities provided as well. Highly recommend.

Bill C

Assisted Living

Family/friend

December 3, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Waterford Review

My cousin has been a resident for two years at Waterford. She had reached a point where she could no longer care for herself. Tending to her needs are not easy and the staff at Waterford have done a great job.

Marlene Bretschneider

Memory Care

Family/friend

December 2, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Best care

My husband is in the Magnolia Trails Memory Care Unit at The Waterford at West Bend. The caregivers are fantastic. They treat the residents like family. The facility is clean and orderly. I feel my husband is safe and comfortable in his room.

Cheryl D

Assisted Living

Family/friend

December 1, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Staff is incredibly helpful at Waterford

I have found all staff and aides welcoming. My experience with each is mostly amazing. Finding each giving outstanding care with my mom and other residents. Their support means everything to our family. Thank you!

Bonnie H

Memory Care

Family/friend

December 1, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Waterford Magnolia Heights Memory Care Unit

The Waterford made a smooth transition for my mom from a long hospital stay to their memory care unit. The communication was simple and questions were answered promptly. The staff is very welcoming and very friendly towards family members.

Susan R

Assisted Living

Family/friend

December 1, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Love the Waterford of West Bend

My mom currently resides at the Waterford in West Bend and we couldn’t ask for a better place for her. I love all the staff and they take such good care of her. I visit weekly and I’m always greeted with a smile. It’s a great feeling to know that she is safe and in a truly caring environment.

Traci N

Assisted Living

Family/friend

November 30, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Safe, clean, friendly and responsive.

My Mom has been lucky enough to be at The Waterford for about a year now. I stop by frequently on different days and times always to find a very peaceful and fully staffed facility. Whenever I have a posed a question to management, I get a quick response. My favorite thing about The Waterford is the nursing staff that interacts with my Mom. They have more patience than me and are caring and compassionate. I'm also impressed with the activity director and the different things she does with the residents. The place is always decorated for holidays and events. I really feel fortunate that my Mom has a safe and wonderful place to stay--it gives me peace of mind.

Sherry W

Memory Care

Family/friend

November 30, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

The Waterford in West Bend

My Dad had been in a different Memory Care facility. It was not a good experience. He is now at The Waterford in West Bend. [names removed] and all the amazing caregivers are attentive and so good with him, his room is always clean and the food is really good. I can't say enough good about our experience at The Waterford!!!

Eileen S

Assisted Living

Family/friend

November 29, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I have never had a problem with anyone. I feel that everyone takes very good care of her. I love that I can bring Titus. The only thing I have a hard time with is if something needs fixing, it takes days. But I love having my mom here. Its great!

Peter W

Assisted Living

Family/friend

May 19, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A place I trust to care for my family

My sister in law, my mother, and other friends of the family resided at Waterford at West Bend, Wis. and they each received outstanding service and care that I trusted. The staff were willing to be of service and responded to the needs of the patients no matter what the challenge of care. I live in Detroit and was confident that when I visited and left my loved ones in the hands of the staff that they were well taken care of. Thank you

TS

Assisted Living

Resident/client

April 18, 2023

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Not a good place

Horrible administration. They will say anything to make themselves look good. Don't buy into it. This could be a nice place if they had good people running it. Do your research and stay away.

Janis S

Assisted Living

Family/friend

December 7, 2022

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

December 1, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Administrative staff listens to concerns, is responsive to family, experienced in site management and knows residents and family by name. Staff have endearing names. for my loved on like "my peanut", "sweet soul"; field trips offered, daily activities available, seasonal celebrations. My loved one calls it home. Clothes worn are clean and matching, meal provided in room as needed, hydration encouraged; calls received when valuables are found. Call button provided with prompt response. Mom has meds: always in stock, administered and recorded. CNA are advocates, well trained and know when to seek input; extra attention given during/after health changes.

Fred B

Assisted Living

Resident/client

November 30, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

It has been a positive experience working with the management/staff here at Waterford of West Bend. I would highly recommend this facility to anyone.

Anonymous

Assisted Living

Resident/client

April 12, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

I've been living here for 5 and a half years, it's always been fairly good. I think all of the staff are hard working and give it all they have to give good care. this is a great place to call my home.

Sue C

Assisted Living

Resident/client

April 11, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

wonderful facility

truly a wonderful place. the staff are friendly, rooms nice and food delicious. there are always activities. its also nice to have an on site beauty shop.

The Waterford at West Bend

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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