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The Willow

6488 Alburtis Road, Macungie, PA 18062

For pricing & availability:
(866) 374-4058
8.8
Review score
24 reviews
Add review
8.8
Review score
24 reviews
  • 5 star
    58%
  • 4 star
    21%
  • 3 star
    8%
  • 2 star
    13%
  • 1 star
    0%
See all reviews
8.4
Review score
1108 reviews
30 facilities
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The Willow
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The Willow community exterior
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The Willow in google map
street view of The Willow

Anonymous

Friend of resident/client

5.0 out of 5 stars

Longer dining hours needed

The staff are great. The food is not. Dining hours are too short. If you're not there right away the waitresses disappear and you don't get served. The rooms are nice, the kitchenette is a nice size.

Read all reviews

The Willow

A New sense of home is what the Village at Willow Lane Senior Living Community can bring to you and your loved ones. Celebrating life every day is not just our slogan, but a true philosophy we hold dear in every aspect imaginable.
Our approach to providing an exceptional living option is exemplified in the quality, service, value and care we provide. We are passionate about senior care and maintaining an independent lifestyle. We encourage all residents to continue living life to its' fullest whether it may be taking their dog for a walk or tending to our garden in the spring and summertime. Our residents truly enjoy LIVING at The Village at Willow Lane.
The Village at Willow Lane Senior Living is locally owned and operated. Let 60 years of combined senior living experience give you and your loved one(s) peace of mind.

Senior living options offered

  • Assisted Living

The Willow

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Willow

8.8 out of 10
Review Score24 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.6
Friendliness
4.5
Care Services
4.3
Staff
4.1
Meals & Dining
4.0
Activities
4.7
Value for Cost
4.4

A Place for Mom has scored The Willow with 8.8 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, The Willow has 24 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 24 reviews

Last Updated: 9/10/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

September 10, 2025

5.0 out of 5 stars
Verified Review

Longer dining hours needed

The staff are great. The food is not. Dining hours are too short. If you're not there right away the waitresses disappear and you don't get served. The rooms are nice, the kitchenette is a nice size.

Anonymous

Assisted Living

Family/friend

June 16, 2025

5.0 out of 5 stars
Verified Review

Review for The Willow

Willow was a very good place. They where vary keen on helping my wife ! She was always clean and dry when I was there. I was there almost every day.

Anonymous

Assisted Living

Family/friend

May 7, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great staff

The staff is very nice!!!! Activities are awesome. It's nice. Location and grounds are very nice.

Anonymous

Assisted Living

Family/friend

April 30, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
1.0

The WIllow

The residents are wonderful. Some staff, who stay, are amazing. Remainder of list needs improvement. At the moment, we would not recommend The Willow to other families based on the experience we have had.

anonymous f

Assisted Living

Family/friend

April 28, 2025

2.0 out of 5 stars
Cleanliness
5.0
Friendliness
3.0
Value for Cost
5.0
Care Services
2.0
Activities
5.0
Staff
1.0
Meals & Dining
5.0

NOT BAD

Overall the place is wonderful. The activities are great, food has been top notch, very clean, and a very friendly staff. My concern, and after speaking to other families they feel the same, is we have gone several times to find employees smoking out front. We also have noticed that one employee has had alcohol on her breathe more then once.

Gail F

Assisted Living

Family/friend

March 19, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Perfect fit

My mother's extremely happy there the staff cares and they keep her busy.

Anonymous

Assisted Living

Family/friend

November 19, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
2.0

Overall experience

Was not always able to have a diabetic diet available for my dad. Some staff super helpful and some not so much. Had medication missing. Overall would recommend The Willow based off of our experience.

Karin R

Assisted Living

Family/friend

November 14, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

The Willow

The staff is very friendly and works on keeping everyone involved. They have monthly meeting with the residents plus keeps love ones involved. They have events for both love ones and residents to attend together.

Anonymous

Assisted Living

Family/friend

June 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Excellent staff and facility

I found the staff to be very friendly and accommodating!! Room sizes and amenities offered are very nice.

Anonymous

Assisted Living

Toured community

May 23, 2023

3.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with The Willows - was a no for use because accessing amenities requires daily use of the elevator. Example - activities on 2nd floor and dining services on 3rd floor. My mother has Alzheimer's and becomes disoriented easy and can't use an elevator independently. The home also had an odor which I smell in long-term care. Definitely a turn off

anonymous

Assisted Living

Toured community

November 9, 2022

5.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and we thought it was a very good tour experience, all of the staff members we met with were incredibly friendly and nice.

Anthony C

Assisted Living

Industry reviewer

September 9, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0

What a great facility!

I provide therapy at facility for a little over a month now and from the moment I walked through the doors I’ve been nothing but impressed with the facility. There is so much life in the building! It’s amazing seeing how happy the Residents are and the amount of residents who participate in all the great activites that the Willow provides. The staff is warm and welcoming as well as very knowledgeable and knows each resident personally. If I have any questions about a resident the care staff is able answer with great detail. Those questions range from where their room is, to what their personality is, and to how they physically function. The facility is beautiful , clean and easy to navigate! I would recommend this facility to any family!

anonymous

Assisted Living

Family/friend

July 13, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The Willow review

We aren't sure of all the activities they have for the residents but we do know our loved ones participates in a lot of them. They are short staffed like a lot of other places right now which is why we gave a little lower stars on the care services, however based on the experience we have had so far we would recommend this community to other families.

R.S.

Assisted Living

Toured community

June 30, 2022

2.0 out of 5 stars
Verified Review

Tour of The Willow

I toured The Willow and I didn't really care for it. They didn't make a lasting impression. We chose another community because The Willow just wasn't a good fit for my mom.

anonymous

Assisted Living

Family/friend

April 6, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A nice community

We have been super pleased with The Willow's so far, the staff have been very accommodating and willing to work with us financially. Our loved one is very happy with the meals and dining services, every time we call her or visit in person she just raves about the food. Based on our experience so far with The Willow's we would recommend them to other families.

A. Crowe

Assisted Living

Family/friend

February 17, 2022

5.0 out of 5 stars
Verified Review

The Willow - Meets Your Expectations

My loved one is a pretty happy camper. It’s a very accommodating place. The staff goes out of their way to assist and help, not only the residents but the families as well. He has a beautiful room. So far he enjoys the other residents and has gotten to know them quickly. He has been invited to get involved. He tells me he already feels a part of the place. So I’m just thrilled that he’s there. It’s newer looking and fresh. I can’t say enough about how inviting it is.

Anonymous

Assisted Living

Family/friend

December 7, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A positive experience!

The WIllow community is very good and the value is about right. The care services are good, and our loved one says she is always busy because of all the activities they offer. Our loved one seems happy with the food, she has had no complaints as of yet.

Anonymous

Assisted Living

Family/friend

April 21, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Very positive

This place is very positive. They are very friendly here. I have only positive things to say about this community. My overall rating of this property is 5 stars. I rate the Cleanliness 5 stars, I rate the Friendliness 5 stars, I rate the Value 5 stars, I rate the Care Services 5 stars, and I also rate the Activities 5 stars. I have not had any issues with this community, and I have nothing negative to say about it. 5 Stars.

Anonymous

Assisted Living

Toured community

January 8, 2015

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

I did not schedule a tour here, only because my uncle had lived at Willow Lane for almost six years. Lots of activities and outings to take advantage of. The staff has always been very friendly & helpful if we needed anything. Very clean and does not take long to know everyone's name. His room was large. Lots of room to move around. Would recommend to families. Would have liked a courtyard for nice days.

KLEINSCHUSTER

Assisted Living

Family/friend

July 10, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great home atmosphere'

He has been there for 14 months and we have no complaints ! They are constantly updating the facility, have added a wheelchair bus and have wonderful family events with great food and entertainment!!

The Willow

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Map of the neighborhood around The Willow

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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