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The Woodlands by Heritage Retirement Communities

16333 Chagrin Blvd, Shaker Heights, OH 44120

For pricing & availability:
(866) 374-4058
6.8
Review score
25 reviews
Add review
6.8
Review score
25 reviews
  • 5 star
    40%
  • 4 star
    52%
  • 3 star
    4%
  • 2 star
    4%
  • 1 star
    0%
See all reviews
7.4
Review score
59 reviews
5 facilities
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The Woodlands by Heritage Retirement Communities
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The Woodlands by Heritage Retirement Communities
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Anonymous

Sibling of resident/client

4.0 out of 5 stars

Great staff but more is needed

floor care is becoming scarce. no activities as far as I'm aware of. When my sister first came back in December of 2022 there were nurses and aids running around everywhere but they're very scarce now…1 nurse and 1 aid now. I know there have been changes but why and what happened?

Read all reviews

The Woodlands by Heritage Retirement Communities

Grand, Colonial architecture and classy interiors welcome you home, here at The Woodlands by Heritage Retirement Communities — a community offering assisted living and memory care services in Shaker Heights, Ohio. Our elegant and spacious community features large windows for natural lighting, comfortable furnishings, and wide entryways, which makes it easier for all residents to explore the campus without assistance. Visit with your loved ones in our lounge area, or take your pup for a walk along our outdoor walking paths — we are a pet-friendly community after all!

Community Services and Amenities

At The Woodlands, we encourage all residents to practice their independence and embrace their uniqueness. Prior to move-in, one of our associates will evaluate your current needs, desires, and interests. We then use this information to create a personalized service plan tailored specifically for you. Our assisted living services are available 24 hours a day, seven days a week, and include diabetic, ambulatory, and medication management as well as personalized assistance with daily living activities, like bathing and toileting. Other services, such as regular housekeeping, laundry, and transportation, are also available for added convenience.

Our community also features a memory care neighborhood specifically designed for those with early to late-stage...

Senior living options offered

  • Assisted Living
  • Memory Care

The Woodlands by Heritage Retirement Communities

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for The Woodlands by Heritage Retirement Communities

6.8 out of 10
Review Score25 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.5
Friendliness
4.5
Care Services
4.6
Staff
4.6
Meals & Dining
4.3
Activities
4.0
Value for Cost
4.3

A Place for Mom has scored The Woodlands by Heritage Retirement Communities with 6.8 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, The Woodlands by Heritage Retirement Communities has 25 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 25 reviews

Last Updated: 1/22/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

January 22, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Overall a nice community

The nursing staff were very friendly and considerate. Kept especially crystal the nurse. Hospice team was super supportive

Unhappy at Heritage House/Woodlands

Assisted Living

Resident/client

December 18, 2024

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Value for Cost
1.0
Care Services
3.0
Activities
2.0
Staff
2.0
Meals & Dining
3.0

Dropped to h*** in a handbasket

I am a former resident of the facility which dropped from a 4.5 to a 2.5 of 5 on it's best day Staff has dropped from excellent, caring, professionals to only a few of the same. They dropped night shift to ONLY aides. Of the 3 former ways for residents to call for help, none were left active. The food quality dropped from an easy 4 minimum to consistently under 3. Breakfast dropped from a decent size meal after a LONG fast. One day, the largest meal of the day, lunch, was two thirds of a bowl of vegetables, noodles, chicken broth with one measly little bite of chicken. Nothing else, not even crackers. Dinner adequate but gone the quality. Lots of casseroles which didn't bother me as it did others. All things changed, none for the better. Nothing from 7 PM until 8:30 AM. Never any snacks unless you could literally beg someone to search the kitchen. I was told that some kitchen staff are well and other foods just disappeared. Part 1 of 2

Anonymous

Memory Care

Family/friend

April 1, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
1.0
Staff
5.0
Meals & Dining
3.0

Great staff but more is needed

floor care is becoming scarce. no activities as far as I'm aware of. When my sister first came back in December of 2022 there were nurses and aids running around everywhere but they're very scarce now…1 nurse and 1 aid now. I know there have been changes but why and what happened?

Anonymous

Memory Care

Family/friend

February 13, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0

Definitely recommended

I would recommend The Woodlands. The staff is great and the food looks great. The only complaint I have is the lack of communication with the transition team getting your loved one moved in and situated.

SW

Assisted Living

Family/friend

March 13, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A Great Place for a Loved One to Be

The memory floor is outstanding and everyone that works there is great. We picked this community, because It was closer to where our brother lives. Better and easier for him, actually. [name removed] the executive director has been more than accommodating to us. He's been kind and understanding in everything we've ask for.

anonymous

Assisted Living

Toured community

May 13, 2022

4.0 out of 5 stars
Verified Review

Community Tour

I thought The Woodlands was nice. The facility was clean. The guy who gave the tour was new though, so he really wasn’t familiar with a lot of things.

Dee

Assisted Living

Family/friend

February 4, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Our Respite Stay Experience

I had a very good experience with my mother there at the time. Since then, they have a new director. I reached out to him because we were planning on another stay this year. And he did not get back to me. Finally after a whole week of contacting him every day, somebody else reached out to me and has been helping. Before that with the previous director, I had very good communication from the whole staff there. The facility is very nice, and I like the fact that during the warmer weather, the residents can go outside. They're encouraged to go out on the porch and play music and have sing-alongs. They have very nice outside areas. And my loved one said the food was very good.

James H

Assisted Living

Family/friend

February 8, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Job with communication during Covid-19

Mother moved in December 2019 so she was there during the Covid-19 pandemic. We receive weekly updates from the Executive Director of The Woodlands which I forward to all our relatives. Everyone looks forward to getting these. We appreciate the great communication and care the staff has given to Mother. We feel lucky Mother was in The Woodlands during the Covid-19 crisis. I highly recommend this facility for your loved ones.

Anonymous

Memory Care

Toured community

September 27, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Very Clean and nice staff...

Anonymous

Memory Care

Toured community

June 18, 2018

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

[Name removed] provided a tour to us after hours. There were happy-seeming residents walking around and sitting outside and in. The facility was the cleanest and most up-to-date of the senior living options we toured. It is a stones throw from the Shaker Heights library, a grocery store, and many other opportunities for community outings. We only wish they accepted Medicaid.

Morris Stevens

Memory Care

Family/friend

January 9, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

The Stevens family and Friends we thank you! Room 313

This is a blessing for our mother just like home. the overall staff is awesome from the front desk to the floor nurses and dining room staff and of course the cooking staff. The overall condition on the floors is kept very clean and in order. The residence look very happy" each time I visit. To the entire staff keep up the awesome work. You never know this might be the place you live at later in life.

Anonymous

Memory Care

Toured community

July 12, 2017

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5

College Dorm Feel

The property itself is nice. They have a nice common area. The building itself is large however the rooms that I saw were small and gives off an impression of a college dorm. The interior of the community was very nice. The location was ok. Depending on what the extra pricing for additional care if needed.it may have put it out of my budget range. When I pushed the subject of add-on charges the response that I got was well it really depends on the level of care. There should be a little more transparency on additional cost in my opinion

Anonymous

Memory Care

Toured community

March 16, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Not the best day!

My tour of The Woodlands was very short because we went at a time when there was no sales people or tour guides, so the staff did what they could. They seemed very nice but they did not follow up. Also, we had already really liked another community.

Anonymous

Memory Care

Family/friend

December 21, 2016

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

A Great Facility

Everything is going pretty well for my parent since their move to this community. It is a nice place, and they do a good job with the cleanliness of the facility. The staff is good, they are very caring, loving, and supportive. There are activities offered, and they do encourage the residents to participate. The meals are well balanced, and they do accommodate special diets. I know they are safe and being cared for very well. This is a community I would recommend.

Anonymous

Memory Care

Family/friend

December 13, 2016

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

This place is perfect for my Aunt,she and I am happy she is there,the staff are friendly and professional.?? I am very thankful to A Place For Mom for all their help and direction, they made the change much easier.[Removed] help has been a pleasure. I thank [Removed] the first lady I spoke with for her help and friendliness. Thank you all. [Removed]

Anonymous

Memory Care

Toured community

November 28, 2016

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Nice Large Community!!

The Woodlands of Shaker Heights is nice community with friendly staff. The place is nice and seems to be kept up very well. The place just did not have the level of care my husband needed, they went straight from assisted living into the memory care unit. Is a great community, just not what we needed at the moment.

Anonymous

Memory Care

Toured community

September 9, 2016

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Ebony was wonderful. The corporate concept is very much in line with the way we think elder care should be administered.

Kim N

Memory Care

Family/friend

February 11, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Love it

Our family is very happy with The Woodlands. The staff is very caring and friendly. I have walked in unannounced and they were assisting my mother and they were kind and gentle with her and didn't know that I was there. There are plenty of activities and the small quaint environment is wonderful. The meals are also nice but more importantly, the staff is very caring and the facility is very clean and modern.

Dee Spearman

Memory Care

Toured community

January 12, 2016

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

What a lovely place for my mom! I feel comfortable that she is in good, professional and friendly hands!

Anonymous

Memory Care

Toured community

August 12, 2015

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

A pleasant building, nice location by the Shaker Heights Library and Senior Center.

The Woodlands by Heritage Retirement Communities

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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