2865 S. Main Street, Ann Arbor, MI 48103
Anonymous
Child of resident/client
Review for University Senior Living
Staff is friendly. But the facility is very short staffed, existing staff is over worked and sometimes care is delayed. Food is fine. Frequently they have musical quests that are very talented.
Read all reviewsUniversity Senior Living
University Living is an assisted living community located in a beautiful area of Ann Arbor, Washtenaw County, Michigan. With gorgeous walking paths and an even more beautiful courtyard, it is a wonderful place to live. There are benches outside for when those wish to have nice visits or simply wish to enjoy a nice day. Located in such a beautiful area, it is hard to resist. Everything that you or a loved one could possibly need is available, with the support of the loving and caring staff.
Our mission is to make sure that every resident is happy, healthy, and taken care of. We love to see smiling residents and are strong supporters of memory care. This is especially important for those that suffer from dementia or Alzheimer's. We also love to offer various activities for those interested in remaining independent and active. Taking the time to look at our community will show you that this is a wonderful place.
To make life at University Living more exciting and comfortable, we offer various amenities. These amenities include:
University Senior Living
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored University Senior Living with 7.5 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, University Senior Living has 41 reviews with an average "overall experience" of 3.5 out of 5.
Adam Breslow
Not SureToured community
October 1, 2025
Horrible. I had to clean my father's bathroom . When he passed he was lying on the floor covered by a sheet . Limited staff care . Go ahead try and call me out i have video footage I kept a camera in my dad's room.
Anonymous
Assisted LivingFamily/friend
September 9, 2025
Staff is friendly. But the facility is very short staffed, existing staff is over worked and sometimes care is delayed. Food is fine. Frequently they have musical quests that are very talented.
Anonymous
Assisted LivingFamily/friend
August 15, 2025
The folks there are conscientious and the administration has been really helpful for me as my brother continues his journey into greater dementia. However, they appear to be a bit understaffed and occasionally things fall through the cracks. For example, no one seemed to notice that [name removed]desperately needed to have his toenails cut. There has also been a fair amount of staff turnover although I have to say that really like the current staff.
Anonymous
Assisted LivingFamily/friend
June 2, 2025
My brother was not happy there. They didn't give him the care he was told he would get. He is now in the hospital with pneumonia from there. A care giver came in sick and didn't have a mask on, said there wasn't any there at the facility. I would not recommend this place to anyone.
Katie W
Assisted LivingFamily/friend
March 23, 2025
Not a lot of follow-through from staff… Lack of communication and understanding from staff Food was not warm multiple times… My father had fallen and no family member was contacted… Simple request were not addressed… No phone calls were returned so I could have my issues resolved. Would not put a family member there again Tried to see one of the facilities… After three weeks of not getting the paperwork to do so I had to take my loved one out of [facility removed] for 45 minute drive so he could see his doctor.. That was totally unnecessary for my dad to have to travel when they had a doctor right at the facility
Anonymous
Assisted LivingFamily/friend
March 17, 2025
The staff is friendly and eager to help with appointments and assembly or repair of stuff. When it comes to the friendliness, the care and the food most of the staff is great. The food service is dicey. The first few weeks of our loved one being there, they were given no options of food which were delivered to the room is Styrofoam or plastic containers and sometimes cold, without salt and pepper. The wait staff in the restaurant, once it opened, needs to provide a written menu for every meal because they are not friendly enough to repeat the options the multitudes of times required for our loved one to understand due to being hard of hearing. The food is not horribly bad except they have had staffing issues which left them without a chef for at least a week & a very limited menu options that my dad hated. They claimed that breakfast is an option anytime during food hours (7-7)but now they offer no eggs (no over easy, scrambled, or otherwise) & no french toast option. Offering cereal is about the equivalent of shoving a box at a teenager & not the type of services expected at this price. Also wait times have been exceptionally long to order & get food. I have no way to verify how often this happens- could have been only a few times in a busy week or more. They haven't offered a written menu of options for many weeks now & when dealing with people like my loved one with hearing issues he needs to see a menu. The management is responsible for overcoming supply & staffing issues in a timely manner. Management needs to fix the staffing problem for offsite activities as more frequent thought provoking outings were implied.
Anonymous
Assisted LivingFamily/friend
November 6, 2024
Based on the experience we have had so far, we would recommend University Senior Living to other families who may need a place for their loved ones.
Anonymous
Memory CareFamily/friend
October 22, 2024
It is a very nice facility. The workers are always interacting with the residents. I like the employees, staff, very much. I appreciate going in and seeing that they are always busy. They are not sitting around playing on their phones. And they always speak kindly to the residents. I also like the fact that there is a licensed nurse in the facility 24 hours. Not on call. My frustrations have been more with the transfer of patient from hospital to facility. Medications got dropped during transfer. Do not know what the problem was but the PA that rounds at the facility worked with me in correcting the problem. And some of my frustration is with learning the nursing laws in the state of Michigan. But the staff has been wonderful, very helpful and my mother in law is receiving good care. But I do find the cost to be VERY expensive.
Anonymous
Assisted LivingFamily/friend
July 25, 2024
The facility has several women who kept the place clean, but the smell of urine in the carpeting in the corridors never goes away. At first EVERY staff member was saying hello. Then the exec director avoided any overtures for conversation. [name removed] was left to arrange his own transportation to dr appointments when this was a promised service. [name removed] was abandoned outside the dr office after 5 pm on a Friday and it was only thanks to a police patrol who brought him back to UL. No one at UL recognized that he wasn't back in time for dinner. He had lots of clothes, but when taken to hospital the last time, he was wearing hand-me-down sweatshirt and track shorts . Why? Where were HIS clothes? We had high hopes for the food because at initial interview we were introduced to the two chefs . [name removed] was not impressed. [name removed] was the bright light there . Not only did she provide activities, she helped get attention to [name removed] when he needed it. [name removed] is terrific. I would never recommend UL to anyone. Promised the care but unable to deliver .
Anonymous
Assisted LivingFamily/friend
June 27, 2024
The room is generally clean; my husband not changed often enough; not sure how often he was bathed. The elevator was seldom clean (not swept). I didn't feel that he was watched carefully enough, especially at night when he would try to get out of bed. I'm sure he had some falls that I wasn't informed of. There were some arts/crafts, and music, as I recall. I believe the place was short staffed, and turnover seemed high. As I understand it, staff members were hired thru some outside source and they didn't seem to be really invested in their roles / seemed to do just what was minimally needed. Perhaps their pay wasn't enough? I would have liked more activities and more encouragement to participate; some staff seemed to not understand that residents need encouragement and engagement. Because my husband didn't talk much it was hard to know exactly how well he was cared for - I must say he didn't complain but that's because he just wasn't much of a talker. He didn't seem afraid or unhappy.
Anonymous
Assisted LivingResident/client
January 30, 2024
Based on what I currently know, I believe most homes in the area are receiving the same amount of retention and appreciation of well trained aides. Partly due to local and corporate management. The food is marginally better than my previous facility. They are going through some staffing issues, at all levels. They also no longer have a way to accept credit card payments.
Anonymous
Assisted LivingFamily/friend
September 15, 2023
I kept a stiffer there so I could clean the floors sometimes. Everyone was always friendly. For the most part he seemed to get good care. He usually wanted to eat in his room. Couple times they forgot to bring him food. Meals were ok. Not great. He was in a wheelchair plus couldn't hear so mostly stayed in his room. They took him to a few activities. Hospice visited with dogs. He loved the music lady who sang with him. Wasn't impressed with the spiritual person. Disappointed that the facility didn't have church services. Think that was a fallout from Covid. It was lots cheaper then when my mom was in memory care at [name removed]. Also helped that I got a discount for being a Univ of Mich retiree.
Anonymous
Assisted LivingFamily/friend
August 3, 2023
I encourage them to go look at it, as it may be a good fit for their parent. My mom's preference was for excellent food and she's not getting that. Activities...my mom participate in many and staff reminds and invited her on occasion.
Anonymous
Assisted LivingFamily/friend
August 1, 2023
I think folks that are more highly functioning do better since they have trouble staffing. They allow animals which is fantastic. Since staff are always coming and going, they have training and process issues.
Anonymous
Assisted LivingFamily/friend
July 10, 2023
Our loved one has not passed, but our family was very impressed wit the University Senior Living community. The serenity of the design, the cat, the genial and the understanding of the staff was something we really appreciated.
anonymous
Assisted LivingFamily/friend
March 27, 2023
We love it there, I checked everywhere in Ann Arbor area and this is the best I found. All the staff and residents are so friendly and I love that it is pet friendly! My dad loves animals so even though he doesn't have his own there, it is nice to see others. Would be nice if they had more sugar free options and diabetic meals It's also a super location, but based on our experience we would absolutely recommend them to other families.
Anonymous
Assisted LivingFamily/friend
February 16, 2023
We picked this community because, the sales person and administrator had a very appropriate concept about the residents. The concept and intentions is really good, but they did not deliver, the level care that I anticipated. There is a lot of content and happy people there, but it was not the right fit for my loved one.
Anonymous
Assisted LivingFamily/friend
January 23, 2023
They can improve the staff shortage situation,educate staff on importance of patient cleanliness, importance of caring interactions with patients, sharing info as needed with family members, and most importantly CARING about the patient. Be open to suggestions/concerns of family. Some staff members were wonderful and caring,it's just not enough of them.
anonymous
Memory CareToured community
October 7, 2022
I was very impressed with University Living in Ann Arbor. Very nice place and people, but it was only a tour so much harder to say what the real deal would be. My father had more unique behavioral issues. For assisted living or more typical memory care it appeared to be a wonderful value, great location near best hospital in the state, beautiful modern surroundings.
anonymous
Assisted LivingFamily/friend
September 20, 2022
Our family had an awful experience with University Senior Living, our loved one just got terrible care while they were there. They would push the button for assistance and nobody would come. He got covid and it took the medical staff 3 days to finally look at him and notify us - we just felt he was unattended to. The executive director honestly did not care, the person below her [name removed] was very sweet and would try to get things done but it was just impossible. The meals and dining service was terrible and it just did not meet expectation's.
University Senior Living
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.