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Waterford Estates Senior Living

17400 Kedzie Rd., Hazel Crest, IL 60429

For pricing & availability:
(866) 374-4058
8.4
Review score
130 reviews
Add review
8.4
Review score
130 reviews
  • 5 star
    49%
  • 4 star
    29%
  • 3 star
    12%
  • 2 star
    2%
  • 1 star
    8%
See all reviews
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Waterford Estates Senior Living
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Waterford Estates Senior Living
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Robin P

Loved one of resident/client

5.0 out of 5 stars

Very nice facility with kind and caring staff

Very happy with Waterford. She is in Supportive Living with Medicaid. Very nice facility and staff. I think they do a great job with everything.

Read all reviews

Waterford Estates Senior Living

The essence of Waterford Estates is best described in three words: understanding, caring, and unifying.

Waterford Estates is located near I-57 and I-80 and was built on 12 beautiful acres with private walking paths, two ponds, and an abundance of scenic views. We’re located in the South Chicago suburbs, and our mission is to ensure residents are met with compassion, respect, and dignity. We offer independent living, independent living plus, assisted living, and memory care.

Community Services and Amenities

Our campus provides seniors age 62 and older with independence, security, socialization, and personalized care. We make it easy for residents to enjoy a healthy lifestyle without having to leave the community. We have an on-site physician’s office, as well as a rehabilitation clinic for occupational and physical therapy, and can provide home health care options and more.

We take pride in offering an array of activities for everyone as well. From movie nights, to casino outings and happy hours, you’ll never run out of fun things to do or try!

Waterford residents can enjoy a convenient and easygoing lifestyle taking advantage of our amenities, which include:

  • Made-to-order restaurant-style meals
  • Housekeeping
  • Transportation
  • 24-hour staffing
  • Social activities
  • Exercise classes
  • Indoor heated pool
  • Religious services

Living Arrangements

Waterford Estates gives you a choice between a number comfortable and...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Waterford Estates Senior Living

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Waterford Estates Senior Living

8.4 out of 10
Review Score130 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.2
Friendliness
4.3
Care Services
4.2
Staff
4.0
Meals & Dining
4.0
Activities
4.3
Value for Cost
4.2

A Place for Mom has scored Waterford Estates Senior Living with 8.4 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Waterford Estates Senior Living has 130 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 130 reviews

Last Updated: 9/17/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Disgusted

Independent Living

Family/friend

September 17, 2025

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
3.0
Meals & Dining
2.0

Horrifying place

This place got new owners in March. Do not send your loved one there. The new owners are cruel and mercenary. Staff are leaving in droves. There were excellent CNAs, but they may not be staying. They don't adhere to payment agreements and neglect the elderly by not giving them medications, stopping services without telling the family and letting them wander as they please. They've had bedbugs, roaches and ants repeatedly the past 8 months. Common garbage areas are nasty and filled with flies. Residents' belongings go missing regularly.

Anonymous

Assisted Living

Family/friend

August 18, 2025

1.0 out of 5 stars
Verified Review

Would not recommend

The care is terrible. They gave a lot of empty promises and as a result my mom's condition has significantly advanced. On their memory care unit the quality of Healthcare was severely lacking i.e. my mom wore a dexcom on arrival to the facility which constantly monitors her blood sugar and the facility refused to reapply every 2 weeks calling it a skill but checked her blood sugar once daily pricking her finger. She fell multiple times in the 6 months she was their resulting in 3 hospital visits. Cafeteria staff were nice but didn't provide a nutritional meal my mom is diabetic. I would NEVER recommend Waterford estates to anyone not even enemies.

Anonymous

Assisted Living

Family/friend

August 14, 2025

2.0 out of 5 stars
Verified Review

Review for Waterford Estates Senior Living

You will be at risk of losing your premium insurance coverage if you're planning on having Supportive Living accommodations.

M Denise R

Assisted Living

Family/friend

June 10, 2025

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

poor dietary choices, administration doesn't communicate with families

very frustrated with the lack of communication with families of residents, many who are 80+ and need the consult of family members. Site directors do not return phone calls . Changes in policy are announced and not put in writing, I am very concern about their ethical practices regarding the treatment of sharing information with residents and their families. Another concern, is the lack of good dietary standards for seniors with high blood pressure, diabetes, and heart disease.

Tamika H

Independent Living

Toured community

April 5, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Staff
4.0

Review of Waterford Estate

Overall I am pleased with this facility. My mom is comfortable and is adapting well. The facility makes it easy for move-in and the staff was helpful and accommodating. I would recommend this facility

Robin P

Independent Living

Family/friend

March 12, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very nice facility with kind and caring staff

Very happy with Waterford. She is in Supportive Living with Medicaid. Very nice facility and staff. I think they do a great job with everything.

Anonymous

Independent Living

Family/friend

March 11, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
2.0

Hoping for improvements

This facility has just been purchased by another company and id in the midst of staff changes and perhaps some upgrades Main areas for improvement include: better communication with residents more attention to dietary needs of seniors new floor in dining area a trained wait staff is needed diversity of program activities that consider the demographic make up of residents firm enforcement of smoking regulations

Marcia

Independent Living

Resident/client

February 25, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
3.0
Meals & Dining
5.0

I'm glad that I moved here!

I love the hot tub and pool. They are changing ownership [date removed]. They need to remove the carpet in the dining room

Anonymous

Independent Living

Resident/client

January 16, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Waterford Estates Senior Living review

I would give a negative number for all. But a few of the staff were nice. The turn over was never ending so difficult to connect with any person you may have been getting to know. Residents felt it was the best they could do for the price. Food was marginal. I gave up on breakfast after a short time. Went to supper only and very often ended up with a sandwich because from experience knew the special would be bad.

Carole F

Assisted Living

Family/friend

January 4, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
5.0
Value for Cost
5.0
Care Services
3.5
Staff
5.0
Meals & Dining
4.0

Overall I would recommend

Cleanliness- some weeks housekeeping didn't come to the apt and I had to call. The other areas appeared clean. Quality of Care- The head nurse [name removed] was excellent. Other nursing staff were good, there is an evening nurse that wasn't so helpful. However, they did check on my elderly relative often. Last thought: Once any issue was brought to their attention, they did their best to respond expeditiously. Other residents living there stated they loved it there. That solidified my decision.

Geegee

Memory Care

Family/friend

November 6, 2024

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
3.0

Not recommended

Supportive care isn't ideal. I was clear with the expectations & level of care my mom needs when talking with the facility, everything was Yes they do this & that. However, this has not been the case with the nurses or doctor (nurse practitioner). My mother has been there since mid August and has fell over 6xs. The 1st fall resulted in a hospital visit and Staples which they didn't remove. They refuse to put her dexcom 7 on her, I was told that was a skill and they are not a skilled facility. However, pricking her finger 3x a day is better and administering insulin. Are those not skills? The dexcom 7 is changed once every 10-14 days and constantly reads her blood sugar to a small monitor/device the size of an ipod. This would prevent the finger stick and YouTube video shows you how it's not complicated at all. When I call and leave messages b/c I can't get a person they never call back but they call when they want me to sign a care plan or to tell me she fell. It's frustrating!

Evelyn B

Assisted Living

Family/friend

October 25, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Grateful for Waterford Estates

My loved ones were only here 3 months, but they really loved it there. They both passed away last year. The staff was great. My mother in law was becoming more social. It made me sad when they were forced to leave because she got sick.

Lazale

Assisted Living

Resident/client

September 30, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

FOOD IS CRAP

You take our money, and feed the residents crap for dinner. Seniors need nutritious meals. On one occasion the dinner included; macaroni and cheese with cornbread. What kind of meal is that? How would you feel if your parent or loved one lived under those conditions? I saw a display honoring veterans if you really want to honor veterans/seniors, then feed them decent meals. Treat people how you would want someone to treat you. Many already have health conditions give us a good meals. Show more respect. SHAME ON YOU!

James Miller

Independent Living

Family/friend

September 20, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Very nice place. My sister is getting adjusted to living there.

So far, we have had no problems. The staff appear to take there work seriously. I appreciate that. The Atmosphere is inviting. To this day, I have never past anyone along the way and did not exchange mutual greetings. At this point, my Sister seems to be adjusting to her new Community very well.

Anonymous

Assisted Living

Resident/client

July 12, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Waterford Estates Senior Living review

The director changed in early 2023 I believe. Most of my experience is prior to that change. I always liked Waterford Estates for the staff was friendly place was kept clean. The meals and dining deteriorated a bit over the time that I spent there. A lot of single dish casseroles even though the soups were done daily on a fresh basis. I think the meals in any senior facility have to consider feeding the entire population. I just did not prefer eating what they ate so I cooked for myself. I didn't take part in activities because I worked full time from my computer in my apartment. Like most senior facilities does not much activity in the evening or on the weekends but. But what was provided was adequate. The neighborhood that the facility is in is not really a safe neighborhood for an evening walk or a morning jog. That has nothing to do with the quality of the facility it's simply where it's located. So if you have a candidate who's looking for those things. This may not be the spot. I always thought the cost was reasonable and was able to negotiate. But now the personnel has changed and perhaps the policy. So you'll have to test that on your own. The last thing I'll say is that it's not very handicapped accessible in the available apartments so if you have wheelchair bound residence they might not find it too comfortable. When I lived there I was still able to move around on my scooter but transferring into the bathtubs was not very easy. They did not have handicapped accessible rolling showers. In summary I would say I like the facility and would consider them again if I needed to. But I would reevaluate what the current staff was before doing that. There is always room for improvement if they're listening to the residents

Anonymous

Memory Care

Family/friend

June 7, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
3.0
Meals & Dining
5.0

Recommended

My loved one is currently a resident at Waterford Estates Senior Living. The staffing has improved on the Memory Care side. A new nurse has been selected. Communication with the family is getting much better because of her. It is a difficult area for the aides to work in. Assisted Living is very good. I would recommend Waterford Estates Senior Living to others.

Beverly

Assisted Living

Family/friend

May 14, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Waterford Estates Senior Living

The place is nice, but not as nice as it was initially. However, I would recommend.

m h

Independent Living

Family/friend

May 1, 2024

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
4.0
Value for Cost
5.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

good value for the price

good apartment layout location convenient to shopping and medical services friendly staff nice outdoor spaces daily and weekly activities residents very friendly building needs some spit and polish flooring is the dining room is horrible food is adequate

Anonymous

Independent Living

Family/friend

April 10, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Overall satisfied.

The staff is great. They are helpful and friendly. In terms of food - Stop serving so much pasta. There are so many seniors that have restricted diets. The servers should be aware of it and only serve them the restricted food that compliments their health.

Marcia H

Independent Living

Resident/client

March 25, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0
Meals & Dining
5.0

Like living on a cruise ship!

I absolutely love this place. The food is good. The housekeeping is great. The hot tub is amazing. We are “independent living” so I can’t speak to the assisted living. I’m planning a big 25th anniversary party in the all purpose room with planning assistance from the dining room hostess. I also like the fact the we can control the bedroom temperature separately from living room. The fridge and stove are small, but who’s cooking?

Waterford Estates Senior Living

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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