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Westerville Senior Living

363 Braun Pl, Westerville, OH 43081

For pricing & availability:
(866) 374-4058
7.0
Review score
48 reviews
Add review
7.0
Review score
48 reviews
  • 5 star
    45%
  • 4 star
    19%
  • 3 star
    15%
  • 2 star
    6%
  • 1 star
    15%
See all reviews
8.8
Review score
2844 reviews
37 facilities
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Westerville Senior Living
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Westerville Senior Living community building exterior
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Stella

Child of resident/client

5.0 out of 5 stars

Friendly Environment

Of all the places we visited, WSL had the friendliest residents. As we were touring, residents stopped us and told us how much they liked it there and hoped Mom would consider moving in. Mom has been there a couple months now. She loves the social interaction. She's participated in several scheduled activities. She seems happy with her decision to live at WSL. Her one bedroom apartment is spacious. She was able to keep her dining room hutch and table. The in unit laundry is convenient. She's able to grow flower and tomatoes on her balcony.

Read all reviews

Westerville Senior Living

Located north of Columbus in Westerville, Ohio, Westerville Senior Living offers seniors a variety of lifestyles. This community is also conveniently located near a medical campus and is surrounded by fields, giving peace of mind to seniors and providing an element of privacy. With different housing options and attentive team members, this community is able to meet the needs of seniors who would benefit from independent living, assisted living, and memory care.

Westerville Senior Living offers transparent pricing for their apartment homes that match each unique lifestyle. Studio, one-bedroom, and two-bedroom apartments allow seniors to enjoy a maintenance-free retirement that also includes housekeeping and linen services. Some of the apartments have washers and dryers, and there are also garages available. In addition, animal-lovers will be pleased to know that they are welcome to bring their dog or cat with them when they move in, as Westerville Senior Living is a pet-friendly community.

Seniors also have daily meals right at their fingertips. Westerville Senior Living’s restaurant offers high-quality ingredients and service, allowing seniors to let go of the hassle of cooking. The physical therapist-hosted fitness programs and the beauty salon provide even more opportunities for residents to care for their minds and bodies....

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Westerville Senior Living

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Westerville Senior Living

7 out of 10
Review Score48 reviewsWrite a review
Overall Experience
3.7
Cleanliness
4.1
Friendliness
4.3
Care Services
3.4
Staff
3.9
Meals & Dining
3.3
Activities
3.9
Value for Cost
3.8

A Place for Mom has scored Westerville Senior Living with 7 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Westerville Senior Living has 48 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 48 reviews

Last Updated: 10/15/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Family/friend

October 15, 2025

4.0 out of 5 stars
Verified Review

Westerville Senior Living

There has been some discrepancies in what was stated at our original tour vs reality.

Anonymous

Independent Living

Family/friend

September 12, 2025

3.0 out of 5 stars
Verified Review

Westerville Senior Living

It was a nice place and the residents were nice, but they didn't really do what they told me they were going to do and my aunt was unhappy so I had to move her out after just 2 1/2 weeks

Anonymous

Assisted Living

Family/friend

July 28, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
4.0
Care Services
1.0
Activities
4.0
Staff
1.0
Meals & Dining
2.0

Review for Westerville Senior Living

Be careful who you trust with this step in life. We only had our mom in there for a month before moving her to a new facility. Director of nursing was terribly unprofessional and couldn't keep track of meds. Missed half her meds because it wasn't on her orders, setting her back. Half the nursing staff couldn't communicate with residents because of a language barrier. The food was terrible. Ask any resident. I could go on and on. By the time we left, there was no administration to talk to about any issues. I feel bad for ever leaving my mom there even for one day.

Stella

Independent Living

Family/friend

June 12, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Friendly Environment

Of all the places we visited, WSL had the friendliest residents. As we were touring, residents stopped us and told us how much they liked it there and hoped Mom would consider moving in. Mom has been there a couple months now. She loves the social interaction. She's participated in several scheduled activities. She seems happy with her decision to live at WSL. Her one bedroom apartment is spacious. She was able to keep her dining room hutch and table. The in unit laundry is convenient. She's able to grow flower and tomatoes on her balcony.

Pam D

Independent Living

Family/friend

June 9, 2025

3.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

Westerville Senior Living

My mom moved in 1 year ago. It’s a beautiful building however services have gone downhill. We were quite pleased in the beginning however due to the facility downsizing staff it has greatly affected their efficiency. The food quality is described by the residents as ‘sometimes edible’. The portions are extremely small. Based on the amount of rent, this should be minimum a 4 star place for these seniors to live. Their occupancy rate is quite low and understandably so.

ES

Memory Care

Resident/client

April 2, 2025

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
1.0

AL seems ok, but MC not so much...look elsewhere

If your loved one needs memory care, and they are in the later stages of Alzheimer’s, this is not the place. Not enough staff to help the residents and only ONE nurse for the entire facility! Because of this, my loved one was never given his meds on time.

Stephanie P

Memory Care

Toured community

February 7, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Amazing place for my mom

My Mom has been living at Westerville Senior Living since Aug 2023. She moved in to assisted living and now Memory care. I can't say enough about the employees, The care they give to the residents is exceptional and LOVE they show them. They make mom and other residents feel important. They really care. Not to say we have accounted a problem, and when we did. They took my hand, and we figured it out together. I have never felt unheard. When we placed mom, I have experience in health care. We looked at least 10 places. I walked in and knew she was home.

Bob D

Independent Living

Resident/client

January 11, 2025

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Micromanaged

Have lived here 2 1/2 years but I’m moving next month because local management has no say; everything is micro managed from corporate. There is zero transparency and communication. We’re on our 5th executive director since I’ve been here. The building itself is beautiful and well decorated; if that’s what you’re looking for, you’ve found your home. One resident is extremely disruptive in the dining room. This has been going on for 2 years and corporate claims they are working on resolving the issue. To date, nothing has been done and they continue to let 1 person ruin the dining experience for the rest of the residents.

RH

Assisted Living

Family/friend

December 11, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Review for Westerville Senior Living

I would recommend to others! It is close to everything my mother needs-hospital, doctors, pharmacy, grocery, etc. The facility was clean and décor was nice.

Anonymous

Assisted Living

Family/friend

July 8, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Review for Westerville Senior Living

Mgmt at WSL is weak and unresponsive to tenants needs. There are better places in Columbus if you need memory care for a family member.

Julie

Assisted Living

Family/friend

March 5, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Staff
1.0
Meals & Dining
2.0

Not recommended

I would NOT recommend this facility. Dining is a disorganized mess. There is no clear process to order and be served. The food takes too long to receive. It's served cold. The facility assesses the residents based on the level of care the facility can provide with their staff shortages, not based on the level of care of the resident needs. The housekeeping is nonexistent and we were told we would need to hire someone to clean. Communication - it's hard to keep track of who does what with so much turnover. The facility is not ADA compliant. The rooms have very slippery floors. The doors are too heavy to open by anyone who has strength issues. The window blinds are too heavy to use - the windows are difficult to open. The temperature controls can't be seen by persons with sight issues. The staff refuses to assist with these things.

Lisa

Assisted Living

Family/friend

December 18, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
2.0

Our experience so far

The food and food service has been below average. They run out of an item but do not relay this information and sometimes they will substitute while other times do not substitute. They have staffing issues. We have complained, so management is aware of problems. For the activities, slots fill up fast so you may not get the opportunity to join. As for the value for cost, it is a lot of money for residents but staff that provide services are probably not compensated to provide good service. Additionally, billing issues have not been resolved for over a month. You must pay attention to what you are being billed. The amount to be refunded keeps increasing each month.

JD

Assisted Living

Family/friend

September 19, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0
Meals & Dining
4.0

Review for Westerville Senior Living

I would tell a friend, it is a great place with great staff. We picked this community because of the location, appearance and friendliness.

Anonymous

Assisted Living

Family/friend

August 2, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Even though unfortunately our stay at Westerville Senior Living was very short lived, the staff here did take very good care of my dad.

L Ann

Assisted Living

Family/friend

July 16, 2023

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Staff
1.0
Meals & Dining
3.0

Assisted Living very short staffed

Dad and stepmom transitioned from Independent Living at WSL to Assisted Living at WSL. Only my stepmom needs the assisted living. They require assessments to determine level of care. My stepmom is in a wheelchair and needs help to use the restroom. They haven’t even been able adequately assist for simple toileting. Since day one. They told my dad and her that they are sorry but are short staffed. They have 2 aids for the week and one in the weekend. Also Spectrum turned off the internet for everyone on the floor and not sure if it’s the whole building. Now my siblings are looking at other assisted living facilities because the care is so poor.

Jackie

Independent Living

Family/friend

May 4, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

A beautiful and welcoming community where your loved ones can live life to their fullest!

Thank you for the wonderful help from all of your staff. The lady that we worked with was absolutely wonderful and extremely helpful! Based on the experience we have had with Westerville Senior Living we would absolutely recommend this community to other families.

Anonymous

Assisted Living

Family/friend

April 26, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
3.0
Staff
3.0
Meals & Dining
1.0

Disappointed

Management turn over is a big problem at Westerville Senior Living. The dining hall has no set process to serve and the food takes long to be served and it's usually cold. There is very little help with getting residents from wheel chairs to dining chairs. The facility is lacking in ADA features - the doors are too heavy, the floors are slick, the elevators close too quickly. Communication between staff and family is lacking. The Nurse Practitioner offers very little. The medications are distributed at odd hours. No, I would not recommend this facility to others.

anonymous

Assisted Living

Toured community

April 7, 2023

4.0 out of 5 stars
Verified Review

Tour Review

Our family had an in person tour with Westerville Senior Living and they were really nice tour experience but for our loved one, they were all more active and all included independent living. There was a memory care unit but it was usually small part of the total community, so it appeared to have less focus.

Ginny P

Assisted Living

Family/friend

February 22, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

This truly is a place for mom or dad

Westerville Senior Living is an amazing place, she is SO happy here. There are always residents out and about socializing and it feels more lively. The atmosphere s very bright, cheery and welcoming. They have tons of activities going on all the time so residents stay busy. they do offer independent living, assisted living and memory care. It has only been open about 3 years so it is very new and spacious. She is very well taken care of. I would highly recommend Westerville Senior Living.

Margaret

Independent Living

Resident/client

February 9, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

A stand out place to live

Based on my first impression of Westerville Senior Living is that I thought it was beautiful, I really like the design of the interior as well as the layout and I really like that it is not over the top. The staff members here are very friendly. I have not done many of the activities but from what I have done I really do enjoy them. So far the meals are not the best.

Westerville Senior Living

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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