American In-Home Care

[name removed] from a place for mom was so helpful with local resources for our loved one. She stayed in touch and was an excellent listener with everything from dinging applicable services and just having a lending ear. This is an excellent service and I highly recommend!

We had a good experience with the American In-Home care, and I felt like there was always help if needed

All are a 10!! Her CNA, [name removed] is absolutely amazing!! We are thrilled with her! I'm am a 40 year RN and am so impressed with [name removed]. [name removed] works wonderfully with my mom who has Dementia. She has so much energy and is so kind with my mom. She keeps me updated on everything, since I live in Oviedo. She takes her to the grocery store, appointments, to pick up prescriptions, makes sure she eats, and keeps the house clean. Could not ask for anything more!! She is also a very happy person and cheers my mom up!!

[Name removed] is great with my mom and American In-Home Care is good about communicating any changes to the schedule.

We have had a terrific experience so far, we are very happy. The quality from the care takers has been great, they have been very efficient and everything has gone smoothly.

They seem to have a system that's been in place for a lot of years. It just worked well for us. The caregiver they sent was excellent.

This is a good service for my loved one. You do have to be very specific with what you would like for them to do because if you are not they will not do it.

The only issue we had was a replacement was never sent if the caregiver couldn't be there. When it comes to notification we would give that a 1, but for transport we would give a 5 and we would recommend them to others based on our experience

We chose American In-Home Care because they were the first to get back to me and they sounded like they were the oldest in the business. They have a good range of caregivers to choose from as well. I would tell others to let them know what you desire from caregivers so they can match them with your loved one. I would recommend to others, they are willing to try and help.

Our experience on the whole has been great. There were some billing problems at one point, but they were straightened out as soon as I called them. I feel very secure leaving my home with my loved one there. The lady we currently have is awesome. She's very friendly, and she lets me know if there's ever a problem or anything wrong. I've even gone home and the floors have been vacuumed. I couldn't believe it! I think we made a great choice, having never done this before. I expected my loved one to be taken care of, but I didn't expect the extra little things like a few dishes in the sink getting washed. Of course he's the most important part.

We've had a lot of first time people that weren't that good, and we had to ask for them to be removed for issues like laziness, having their ear pods in, meds not given on time. Some of them are absolutely amazing - they'll clean the whole entire house and it smells fresh and clean when I come home. And some are so bad it's like they didn't even interview them. It would be nice if there was more consistency of care. We end up with several caregivers during the week as opposed to just one. For the amount I'm paying, I would expect higher quality and for the management to better manage what's going on. But I'm grateful for the caregivers we've had who have been around for a while and are very friendly and helpful.

Know what you're contracting for. Most of the care is very basics, and they don't necessarily do what they are contracted to do. Alot of it depends on the caregiver.

The billing dept sometimes struggles to call you back. I would recommend this community to others

The first person came three times, Quit. Office never advised us and we called to find out why. No one assigned. Last one always ran late. She doctored last time in sheet. She failed to show. Again no backup. Third person never came. Owner said my area hard to service as aides live far away. First one lived 5 minutes away! Owner took case with days and hours approved and failed to deliver.