Ridgeline Management Company

My family and loved one had a good experience with Croatan Village. The community is clean. The staff and residents and friendly and caring. They have activities available to engage the residents. Overall, we would recommend you check the community out, to see if this would be a good fit for your loved one.

We were really happy with them at first. But they have had some staffing changes and the new people are not very good. When our loved one arrived the meals were good, but now our loved one won't eat them. With the care services our loved one has had a toe injury for a while now and has yet to see a Podiatrist.

The apartment facilities are very nice and a good value for the money. The staff are pretty communicative when there are any challenges around medication but also very understaffed which causes inconsistency with the level of services they can offer. Also since our loved one has moved in the executive director has turned over 3 times so there are some management issues

If you ask my loved one, he wasn't happy there. But that could have been just situational, due to his own personal circumstances. I felt that the staff listened to us. Everybody was really nice and easy to work with. We were not happy with how they cleaned his room - we're not sure that they ever vacuumed. And the bathroom was in big need of repairs. One of the reasons why we moved him there was because they said they had a monitoring system in the rooms that could detect if he was up in the night or if he fell. And that was never working, which was disappointing.

This seemed impersonal due to size and was not impressed with the room available during the tour.

The cost has already gone up and I do not see her getting any extra care. Compared to other memory care facilities it is a good place, but as a whole there are big issues with many facility. Sometimes things that are promised are not always followed through with. You just need to advocate for your loved one.

The people who led the tour were friendly, but this just wasn't the community for us. They have a care menu of every little thing that just added up to more and more money, to the point that it was ridiculous. And the facility didn't seem nearly as nice as the other places we looked at. There was just nobody around, and the building was a little bit older. It had kind of a haunted house feel.

My husband is in Pheasant Run and there are many good things and many things that need improvement. IT is 9 pm and I just got home from a drop in visit and once again they were extremely understaffed on the night shift, They have a high turnover rate and the patient to care giver ratio on night and weekends is wrong. They always have the excuse they are hiring more people. But go with out staff when someone calls in sick. I have complained over and over with the same old answer. They collect the monthly fee which is not cheap but fail to provide adequate care at all times. I am not sure who from the home office is checking but improvements need to happen NOW! The state also needs to see what is happening on nights and weekend. Everything is fine up until night shift and they never have a plan B when staff doesn't show up. The management just goes home. Oblivious

Fair. Older building. within our means but the food was disappointing

This community seemed dark as there was not a lot of sunlight coming into the community. The community seemed clean. I did not see a lot of activities when I visited. You could hear the sound of the traffic outside of one of the rooms we saw. I did not think this would work for us.

I toured this community for my loved one and her needs. My tour well, and everyone was very kind and courteous. The community looked clean, and neat. The staff was kind and friendly. It was a pleasant experience, and this is a nice community. It just wasn't the one for us.

I don't have much to compare the Stratford to, as this is the 1st memory care unit my parent was placed in. It is very expensive considering the services provided. The meals are ok.. the engagement by the staff is minimal, there does not seem to be enough staff based on the monthly costs. Clothing comes up missing.. bedding come up missing. I think the people that work there care and do their best. But they are spread a bit thin. The off the menu option has never been offered, and the flexible meal times has not been offered even if the family is there for a visit, the visit is interrupted and meal is served. some of the residents sit for hours staring off and there is no engagement from staff, the staff is over worked. But it is clean and I feel my parent is safe there, and that means a lot.

If you're on respite, I don't think it's going to work out. They elevated the bed too high. If I was able to have seen the furniture situation beforehand, my mom would not have stayed here. Needless to say, I'm not enamored.

This is a good facility for Independent living. The staff is very friendly, the food is good, the common areas are clean, and there are lots of activities. However this is not the place for people to go if they need assistance. We have had several issues that haven't been resolved in over a year concerning special dietary needs and hygiene for my parents who need assistance. The staff has been very pleasant and agreed that the issues need to be corrected based on my parents contract, care plan and doctor's orders but they are ineffective getting the job done. I don't know whether it's because the staff is untrained, or whether they are understaffed, or maybe the staff is not supervised well.

The independent living units were 2-story units above the garages. I am trying to decrease the number of stairs and this would actually add an additional set of stairs. Unless my needs/desires change this would not be appropriate.

Not enough activities on campus. Senior center is down the block but would be difficult for my husband to get there without help

Consider that they do have activities that your loved one will want to do. Make sure your loved one is really at the assisted living level before picking a community. The food was okay. There has always been enough parking.

We played phone tag a couple times over maybe five days. I had decided on Heritage by the time we spoke. Sarah was very gracious and passed on useful information to me.

A few of the caregivers could use some more training. For the most part the caregivers are pretty awesome. The food is great. I like the memory care side it looks and feels like a home. They really do look at residents as individuals instead of stages of a disease, and seem willing to accommodate based on specific circumstances.

not sure about the neighborhood - safety wise for my mom and for family members visiting