Ridgeline Management Company

The regular staff really does seem to care for their patients. The upper management in charge of admissions seem to care more about placing someone in a bed versus actually being able to provide what they promise. Food taste as if it's premade in a microwave or frozen box, the administrator is very pushy for what feels to bed a "sale", and the rest of the management staff leaves me to wonder if this is a good place for my mother. Yes the building is beautiful but it appears to be hiding a major staffing problem.

When my father was in the assisted living, it was good but once he was moved into the memory care that's when things went down hill. There was no personal attention and they would not take him to any activities. They were available but they never went and got him. The food was not good and I feel like all they did was house him while he was there.

This place has residents sharing a bathroom between 2 rooms

They aren't very good with follow through and communication. It took them a long time to clean up after an incident. They weren't monitoring my loved one close enough. I think they have a nurse that has to take care of the entire place, both memory care, and assisted. I don't know if they are short staffed, or what. We are not too happy at this point. They told me that they provide the furniture, but when we got there, they wanted five hundred dollars for furniture. They do not have a nurse on call over the weekend. We chose them because of their location, and proximity to family.

The meals & activities were very good. They don't have enough staff tending to the needs of the residents. The staff they do have is over worked and at times get short tempered. (Don't blame them.) Residents are "NOT" provided the one on one services as promised without begging and complaining. The place needs a complete renovation.

Poor communication and when you ask questions the staff isn't always truthful. In the one year my mom has been there the administrative staff has completely turned over and the nursing staff has had turnover. I have also witnessed patients not having needs addressed promptly. The only nice thing I can say is the food is good and the rooms are nice.

This facility was very nice when it opened. However, in the last year or so, after a management shake-up, it has devolved into little more than an old folks warehouse. Dirty dishes/glasses not removed from residents' rooms, dust accumulating on, and for a bonus a nice round of norovirus last winter. Prescribed nutritional supplements were sometimes given, sometimes forgotten. Once plentiful and diverse activities devolved into the occasional bingo game or just putting everyone in front of the TV at night. Monthly cost here is pretty good. But if you can afford another 10%, there are much better options in the area.

It was not too bad from what I noticed on my tour. It is brand new and they were half full of residents. We did not want my loved one to go through the growing pains with the company, The residents were more active than my loved one. It is a nice facility and I liked the way it was set up.

This place is a mess. They have new administrators every few months & new caregivers that never last. Not to mention cares are not being done correctly and you can tell the staff there are not passionate about what they do. The place is run down and smells as soon as you walk through the doors. My mother was never given the care she was supposed to there. 0/10 would never recommend anybody to take their loved ones there. Im glad I took my mom out of that place as soon as I could.

Overall ZERO!!Just stay away.

I do not recommend this facility. Do not believe the website...all the pictures are staged. The memory care unit is dirty and the residents are ignored. I know this from personal experience. My mom died from things that happened in this facility. Don't trust these people, do not recommend.

We had a bad bad experience my hubby passed away in a week they said he was asleep instead of passing.. I followed there rules to stay away for a week and came back to my hubby passing away... no one let me know... took me 2 months to get my money back.. they shaved his beard even though I had given them specific instructions not to do that.. CNA do not speak English. I would not recommend this facility to anyone... looks good on tour but reality set in

I do not recommend this facility to anyone EVER! I just removed my husband from Greenfield because the care and conditions were so poor. We were there from [date removed] and it was truly one of the worst experiences of my life. First of all for months the phones haven’t work so you can’t call to check on your loved one. The facility is run by undisciplined aides that do whatever they want when they want to. They bring their children to work and hang out on their cell phones etc. so of course, care is very poor. My husband was dirty sleeping in the same clothes he wore day after day. The facility is very dark and drab with no natural light coming in. The courtyard is not kept up in appearances with a fountain in the middle that does not work. The activities directors have been fired 3 times since January so there are basically no activities to encourage daily living. Residents just sit all day without any mental stimulation at all. The head person , [name removed], is no where to

This facility is poorly staff, unsafe and the director doesn't treat the residents with dignity and respect . My uncle was left on the bathroom floor for several hours after he slipped and fell . Sad

This is not the place for your family. I had a family member living here and we finally helped move them out. The ED only cares about money!! We had so many complaints giving to her and she never fixed anything. Just went up on the rent! The place smells like urine and the aides don’t care. It looks like death in there. Don’t do it to yourself people. Trust me! The people writing these reviews are family. The staff members don’t even want to be there.

This used to be a wonderful place when it was Chateau Brickyard. Since the new company took over, all I hear from my friends there is how awful they are and how they are chasing away good employees. They continue to cut budgets and take things away from residents. I was there having lunch and my friends could not even have a refill on her drink at lunch because they only allow so one per meal. The new General Manger won't even talk with residents unless they make an appointment and even then, she missed the appointment with my friend and told her to get over it. Horrible company that is taking advantage of seniors that cannot afford to go anywhere else or don't have family to support them.

After Anthem Memory Care purchased them in February 2022, care and quality went down hill. Staff was turned over, with new staff with little experience. Under their ownership we experienced 3 major unexplained injuries within 6 months, 2 resulting in broken bones and hospitalization. They have refused to give investigation reports blaming their legal department. Staff avoided contact with us after the last incident. We have moved our mom out of this facility.

Do not send your loved one a JEA facility! Care plans are not followed, management teams have NO integrity, and we have found them to be big BULLIES! We just got my dad home from a facility in Clinton, UT and it has been nothing short of a nightmare after having to shower him every time we went to see him, a trip to the ER and being advised by the ER to take him home for 4 days while starting the new lasix medication, and finally after a month of sores on his backside because they wouldn't take him to the bathroom or clean him properly after they made him mess himself, we've brought him home again to heal his behind. How dare, they or anyone else, think they can treat our elderly this way - taking advantage of the vulnerable situation caretakers find themselves in or a loved one. The sores will heal but the stress and exhaustion may never. We tried to follow their requests to email (week 1) them about concerns immediately and to give them 48 hours...however, nothing started to change until the start of week 5 - most things, sadly, did not. Good sales pitch but they didn't deliver! We were rushed from the minute we arrived to tour the joint, sign the paper work, give them the check, and kiss dad goodbye...less than 2 hours - such a scam!

Our past journey with Barrington Facilities and JEA has been so undesirable it is difficult to waste anymore of my time and thoughts towards their facility. However, I believe that I owe it to my loved one and others to share the depravity of Barrington’s Place services. Though their facility tours well, that is about the extent of the niceties. In an attempt not to attack, but to review the facilities, I used a typical star format; one star being the lowest possible rating five being the highest. **** Cleanliness * Courtesy of the staff - I found the administration to be combative and accusatory. * Food –When the residents can no longer eat solid food, instead of providing soft foods such as soups, Jello and mashed potatoes, they serve pureed Salmon. Could you imagine eating this even if you liked fish? Disgusting. * Communication – no follow up to repeated requests, very limited dialogue. * Medical support – there is none, they are not a nursing center. Very conflicting information in this area, they tell you about the support when you first are entering the facilities, then afterwards, they claim they are not required by law to provide certain services because they are not a medical provider. * Safety of residents, non-existent, our loved one had several unwitnessed physical events which led to medical treatment. Overall it seems that everything that is associated with this horrible disease, they feel is a problem with the resident and have no support measure other than to medicate your loved one. We finally received dignified professional care when hospice step in; thank you to the Hospice Team! It is unfortunate that our state does not do a better job of regulating these types of facilities, it is a huge disservice to our elderly.

My mother was there for only 3 months. Had to move her out because of very concerning, poor care. Without ANY communication to me they prescribed seroquel for her. I found out when I received the bill from the pharmacy. After two weeks of no return phone calls and ignoring requests for a meeting by me, the NP, per phone call, who prescribed them, told me that if she wasn't on the meds she couldn't be there. I asked why no communication prior to prescribing and her reply was we just do it, most family members are not interested. I demanded a care conference and at that time learned from the "new" administrator at some point my mother had climbed out of her window one night. The administrator was called because staff couldn't find her and the administrator found her in the bushes. I was never informed of the incident and the administrator laughed about it and thought it was cute that she was hiding out. The "new" administrator spends a good deal of time locked in her office and fails to return phone calls. If something is wrong, her excuse is I didn't know about it or I wasn't here. At the care conference it was decided that the administrator would talk with the NP, who didn't attend the conference, about the meds and see if there was something else my mother could be put on that had less side affects for Alzheimer patients. The administrator suggested ativan and it was agreed that she would discuss it with the NP and then discuss it with us after we researched the side effects of ativan for alzheimer's patients. The morning after the care conference we were notified by the QMAP that something had happened over night and the ativan was prescribed and given to my mother. i went to Garden Square and found my mother sitting in a chair, holding a cup of coffee, mouth open, head back, asleep. She couldn't walk, said her legs were numb and she was very tired. Did she get both drugs that morning? The NP had faxed a prescription for the ativan and put on it "at request of family" which was not correct per the care conference. No one would say anything about it other than they were investigating it. They use a term of "snowed" for over medicated patients there. It was evident my mother was "snowed". I feel very sad for all the other elderly patients there whose family is unaware of the conditions and protocol for prescribing medications. I removed my mother from Garden Square within two weeks of the care conference.