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Home Instead - Lebanon, TN

1633 West Main St, Lebanon, TN 37087

For services offered:
(866) 374-4058
4.0
Review score
10 reviews
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Home Instead - Lebanon, TN
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Home Instead - Lebanon, TN
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Anonymous

Family/friend

4.0 out of 5 stars

A good service

The caregivers that came out to the house were all friendly and on time. We were not always able to get the same caregiver all the time. If there was going to be a different caregiver they came out to the house and introduced them. They helped my friend with some personnel needs, light housework , some cooking and companionship. They made setting up the service easy and they always returned my calls. This is a good service if your loved one has mild to moderate dementia as all except one of our caregivers did not seem qualified to handle advanced stage dementia.

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Home Instead - Lebanon, TN

We are delighted that you are taking an active role in you or your loved ones well being by reviewing the various resources that are provided as a service to you. In addition, Home Instead is thrilled to share with you information about our outstanding organization.

The staff possess a heartfelt desire to work with seniors in our area. It's the reason why we have chosen to serve seniors and their families.

We opened the Mt. Juliet and Lebanon office in August of 2009 and quickly established a reputation for hiring great CAREGivers and have therefore become a trusted source of companionship and homecare for Hermitage, Old Hickory, Wilson, DeKalb and Smith County seniors.

Why do seniors and their families choose Home Instead SeniorCare; it's our reputation!

Why do Health Care professionals, Social Workers, Attorneys and Trust Officers refer to us; because we're reliable and responsive!

Why are clients and their family glad to refer friends and give references; its their CAREGiver experience!

?THAT's HOME INSTEAD!

We invite you to explore our Web site and discover how Home Instead Senior Care provides what you and your family need -- in a comforting and compassionate way that keeps you home: wherever home may be.

When you're ready for...

Senior living options offered

  • Home Care

Home Instead - Lebanon, TN

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Total costs depend on select services and the level of care needed

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*Prices quoted are hourly charges and are provided by the agencies themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak to an expert advisor to learn more.

Reviews

for Home Instead - Lebanon, TN

4.0 out of 5 stars
10 reviewsWrite a review
Overall Experience
4.0
Friendliness
4.3
Care Services
4.3
Value for Cost
4.2

Filters

1-10 of 10 reviews

Last Updated: 4/16/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Carolyn F

Home Care

Family/friend

April 16, 2024

1.0 out of 5 stars

Refund

Home Instead owes our family $[removed]. I have been trying to get this refund for 2 months. We were paying $[removed] a WEEK for 24/7 caregivers. I have been given all types of excuses why we haven’t gotten a refund, i.e. no one’s in the office; we talked about that at our meeting and I was sure you were going to be sent a check; the person who handles that is on vacation; the owner is out for the week and he’s the only one that can handle that. I left a online review on [date removed]. I received a phone call from a customer service rep.,[name removed], on [date removed] who assured me that he would “look into” the problem and have someone call me back. I received a call today [date removed] from the same person in the Lebanon office who had been giving me all the excuses. I wish I had known about Home Instead’s business practices before I got them to take care of my mother. I tell everyone I know to stay away from Home Instead!!!

Anonymous

Home Care

December 7, 2017

2.0 out of 5 stars
Verified Review
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0

We've Had Several Issues

Home Instead came with a very good reputation, but unfortunately, our experience has not matched that. We have had several issues with the caregivers there, including people arriving late or staying late, Staying on their phones during shifts, lying about shift times, and not allowing my loved one to get up. One caretaker would not let my loved one get up and walk in his own house for fear he would fall. When he tried to get up, she would immediately make him sit back down. Some of the caregivers were great and got along really well with my loved one, but most have not been very good. I feel that another service might be a better fit for us.

Anonymous

Home Care

Family/friend

August 16, 2017

4.0 out of 5 stars
Verified Review
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0

A good service

The caregivers that came out to the house were all friendly and on time. We were not always able to get the same caregiver all the time. If there was going to be a different caregiver they came out to the house and introduced them. They helped my friend with some personnel needs, light housework , some cooking and companionship. They made setting up the service easy and they always returned my calls. This is a good service if your loved one has mild to moderate dementia as all except one of our caregivers did not seem qualified to handle advanced stage dementia.

Anonymous

Home Care

Family/friend

May 24, 2017

4.0 out of 5 stars
Verified Review
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0

Great service, but it didn't last!

Though my loved one caused some distress with the staff, they were excellent at doing what they could to cater to my loved one's needs and requests. Overall, they did a pretty good job, given the circumstances!

Anonymous

Home Care

April 14, 2017

4.5 out of 5 stars
Verified Review
Friendliness
4.5
Value for Cost
3.5
Care Services
4.5

Positive experience.

Home Instead did a good job and they did what they said they were going to do. I had to stop services because I only needed help an hour a day and the minimum of four hours a day was becoming too expensive. I would recommend them.

Anonymous

Home Care

Family/friend

December 16, 2016

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

Good Home Care Agency

Everything went very well for my parents, during the time they were receiving home care from this agency. I was satisfied with all the help they provided my parents with. They would help with cooking, cleaning, and some personal care. It was a good experience and everything went well. This is a home care agency I would recommend.

Anonymous

Home Care

January 22, 2016

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

Friendly caregivers

The staff does a great job of communicating with the family at Home Instead. The caregivers that have been sent out so far have been very friendly and capable. We love the one on one attention that our loved one receives.

Anonymous

Home Care

Family/friend

January 6, 2016

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

They did exactly what we wanted.

They did exactly what we wanted. She really enjoyed the lady they sent, and everything went smoothly.

Anonymous

Home Care

Family/friend

October 26, 2015

4.5 out of 5 stars
Verified Review
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5

They seem to do a pretty good job.

They seem to do a pretty good job. They are reliable, and I haven't had any issues with billing. I would give them a four or a five. We are pretty happy with them.

Anonymous

Home Care

Family/friend

June 2, 2015

5.0 out of 5 stars
Verified Review
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0

very good

They are very good. They are very flexible with my dad and his hours, willing to work however they can to provide him the care and service that he needs. They are very good at proactively communicating with me to let me know how he is doing, what's going on, get my take and feedback on things, etc. It has really been a very positive experience and I highly recommend Home Instead Senior Care.

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The services and other information that are displayed on this page contain marketing information provided by the agency. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

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  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “home care” to indicate that the agency provides in-home care services. It does not indicate that the agency meets official state requirements for any particular license type or scope of services.

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