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Arbor Hills Memory Care

2625 W. Plano Parkway, Plano, TX 75075

For more information about senior living options:
(866) 374-4058
8.6
Review score
42 reviews
Add review
8.6
Review score
42 reviews
  • 5 star
    60%
  • 4 star
    26%
  • 3 star
    10%
  • 2 star
    2%
  • 1 star
    2%
See all reviews
8.2
Review score
1007 reviews
38 facilities
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Arbor Hills Memory Care
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Arbor Hills Memory Care community entrance
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street view of Arbor Hills Memory Care

Anonymous

Child of resident/client

5.0 out of 5 stars

Very Lucky to Find

A few thins I really like about Arbor Hills Memory care is the great staff and communication. It is a clean facility with good food.

Read all reviews

Arbor Hills Memory Care

As a proud member of Koelsch Communities, Arbor Hills aims to offer exceptional memory care to its residents. Koelsch has always prided itself on hands-on leadership, outstanding customer service, attention to detail, and overall resident satisfaction. These core values are reflected within the dedicated staff and caring atmosphere to help ensure residents live comfortably and are treated like family.

Located on the outskirts of a residential neighborhood, Arbor Hills is the ideal place for residents to enjoy some peace and quiet. Near this community, residents can explore Liberty Park, enjoy global cuisines, or visit the Heritage Farmstead Museum to learn about Plano’s history. Residents also have quick access to local hospitals, churches, and convenient stores.

Within the community, residents have the opportunity to explore interests, build friendships, and make lasting memories. The purpose-built community features cozy areas for relaxing, dining areas for enjoying delicious meals, and historical surprises for reminiscing. Plus, residents can benefit from thoughtful features like extra-wide hallways and shadow boxes placed outside of residents’ suites that help seniors connect to their loved ones and cherished memories.

The Arbor Hills memory care approach is based on four personalized techniques — gaze, speech, touch, and verticality — that promote a holistic ethos...

Senior living options offered

  • Memory Care


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Reviews

for Arbor Hills Memory Care

8.6 out of 10
Review Score42 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.4
Friendliness
4.5
Care Services
4.3
Staff
4.8
Meals & Dining
4.8
Activities
4.3
Value for Cost
4.3

A Place for Mom has scored Arbor Hills Memory Care with 8.6 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Arbor Hills Memory Care has 42 reviews with an average "overall experience" of 4.3 out of 5.

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1-20 of 42 reviews

Last Updated: 8/4/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

August 4, 2025

5.0 out of 5 stars
Verified Review

Very Lucky to Find

A few thins I really like about Arbor Hills Memory care is the great staff and communication. It is a clean facility with good food.

Anonymous

Memory Care

Family/friend

August 26, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Arbor Hills Memory Care

Make yourself visible & show up for your loved ones! We picked this community because it was; well rated, was close, looked homey & was told the number of caregivers to residents was higher than it actually was. Turns out there is a lot of turnover. Not all caregivers are equal even though they're trained the same way That's been the biggest disappointment. A-lot care , others it's just a job. I will add there is a new executive director on board and things appear to be improving for the better. I'm excited to see where things go as it's noticeable! Based on what I've heard & seen, would not move my loved one yet. There are a lot of places worse. I will continue to be visible & give them the benefit.

Janice F

Memory Care

Resident/client

April 26, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My experience as my husband spent his last days

My husband was living his last days though I didn’t realize it; all the staff were warm and kind, trying to help. I was comforted by being among them more so than with family. It is difficult to find the correct words.

Debbie

Memory Care

Family/friend

December 17, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend

Arbor Hills is just the nicest place and we have been so pleased with our experience. They were very comprehensive on our initial interview and we were so impressed that we did not even have to think about it, we went ahead and put our deposit down the same day that we visited. It just seemed like it was the best of the best and it has turned out to be just that. The communication has been awesome. The nurse calls me regularly with any updates that are very helpful for me to know. They also have a monthly calendar with all of the activities that are provided daily. When I stop by to visit they are doing exactly what is on the calendar so they really follow their program. We have been at 3 other facilities and we are happiest here. We would highly recommend them to others looking.

Charlotte

Memory Care

July 15, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

EXCELLENT CARE OF PATIENTS

I work for a Hospice Company and we have had patients at Arbor Hills .They have given excellent care to our patients and there family , The staff is amazing always keeping in touch with our team to let us know any change with our patient even minor . Everyone from the Administrator to the CNA's are always pleasant and enjoy there place of employment as it shows when talking to staff .I would recommend Arbor Hills to anyone looking for the best care possible for a Loved one

Anonymous

Memory Care

Toured community

March 19, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

I had narrowed my search to two communities without touring by checking out the websites and the reviews. I had a great feeling for Arbor Hills. The people were so very nice and truly caring. We are leaning another direction due mainly to location. That is a truly how close the two are.

Dorie Phillips

Memory Care

Family/friend

December 2, 2020

4.0 out of 5 stars
Cleanliness
4.5
Friendliness
5.0
Value for Cost
4.0
Care Services
4.5
Activities
4.0

A Place to Call Home

Making decisions on care for your elderly love one can be difficult however working with the front office staff and especially the Director of Community Relations at Arbor Hills our family experience continues to be great! Immediately you get a sense of caring from all of your interactions with everyone. There are a lot of moving parts to the process however you are supported based on your circumstances. It feels like family. Transition is never easy, and to be honest, will not be perfect. That is where the front office do an amazing job of above and beyond. I felt a sense of connection and I think you would too. Give them a call, the campus is beautiful and the building interior feels like “home”! In a short time I can say I’m glad my love one transitioned to Arbor Hills.

Anonymous

Memory Care

Family/friend

November 19, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Great Experience

[name removed] was the director who provided care for my Aunt [name removed] and our family could not have been more pleased. [name removed] has a heart for all those she serves and has a way of really helping out with difficult almost insurmountable situations. She’s a real find!!! The world and senior care needs a lot more [name removed] !

J. Mason

Memory Care

Family/friend

November 12, 2020

4.5 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Loving Memory Care Facility!

Arbor Hills is wonderful Memory Care facility! The staff is extremely passionate about the residents, and seem to go above and beyond, regardless of the situation. The Administration staff is great! The ED Ms. Pryor has impeccable customer service, and is very passionate about senior care. Love this Place!

Only Daughter

Memory Care

Family/friend

November 15, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A loving home

We are thrilled having Mother at Arbor Hills for the past 8 months. The entire staff is loving and respectful to all their residents. They have been unfailingly friendly to our family and are proactive in keeping us informed of any changes in Mother's condition. They keep the residents and facilities clean, the food is excellent and there are several activities each day to engage and encourage the retention of connegative and physical abilities.

Joan

Memory Care

Family/friend

November 11, 2018

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Arbor hills has proven to be a good spot for my beloved mother-in-law. From 24 hr. nursing care, respectful front desk staff, happy caregivers, good laundry service, frequent outings, nice TV/music, landscaping, the inner patio beauty, countless thoughtful elements of appropriate decor for this generation, very attractive furniture, sweet and varied activities, good food, and a very caring staff- we give it an A+ rating. Family owned for several decades, they demonstrate a true commitment to the specific needs of our memory care population. We’ve had experience with several other facilities caring for 2 other family members and this has been the best.

Kim Widlund

Memory Care

Family/friend

August 8, 2018

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Happy Mom

My mother has been at Arbor Hills 4+ years. The staff has been very caring and loving to her and the other residence. She is very happy at Arbor Hills. She participates in all aspects of what Arbor Hills has to offer. Several of the staff have been there for quite some time. Nursing staff is very competent, compassionate, and caring. You won't find better. The staff encourages you to discuss any needs or concerns and they are addressed immediately. I can sleep at night knowing my mother is in the best place to care for her.

Kay Cointment

Memory Care

Family/friend

July 30, 2018

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

My husband has been a resident of Arbor Hills for several years; he is confined to a wheelchair. The decision that a family member can no longer stay safely at home is very difficult. I visit Arbor Hills everyday, usually at dinner time. The staff is attentive and compassionate, and both the Executive Director and the Nursing Director are always receptive to any concerns I may have. I am comfortable with the care my husband receives. Memory care can be really hard, and Arbor Hills does a good job.

Joseph Orchowski

Memory Care

Family/friend

January 30, 2018

4.5 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

Arbor Hills/Plano was a wonderful experience.

My recent total positive experience with Arbor Hills(AH)/Plano ended with my mom’s passing (01/2018). She was a resident commencing in March 2017. During her time at AH she was treated with loving care, respect, dignity and always plenty of smiles. I can say the same for myself as I generally visited her three times weekly. I found AH to always be clean and bright. I liked the AH facility footprint including optional rooms i.e., places to go within the facility. Back in February 2017, I found the fixed rate quote provided to me to be competitive and acceptable. From Reception to 24/7 Nursing to Caregivers to Administration to Housekeeping to Maintenance, all those we (mom and my family) encountered were people who, outside of AH, would be wonderful neighbors. But most importantly, they were there at AH for my mom daily, providing her with a genuine human touch.

Anonymous

Memory Care

Toured community

December 18, 2017

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Nursing home feel - Not very homey

While looking into some options for my love one, I found that this facility was not as homey as I would have liked it. It definitely had that nursing home feel. In their rooms they had hospital beds and it wasn’t as warm or inviting. The staff team there though seemed really nice. While we were touring the place we notice them helping the residents that could get out of their bed assisting them to get dressed and to get them out of their rooms. That part I liked about the place. If someone were to have more of a physical disability I would recommend this location. They reason why I didn’t move forward with them is because it was more of a nursing home facility.

Anonymous

Memory Care

Family/friend

August 7, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Comfortable Staff!!

My loved one was recently in this community for a short respite stay and I have no complaints of how things went for her. The staff where always so helpful and I was comfortable with the care they had provided to her. She had no complaints about the meals and enjoyed participating in some of the activities from time to time. Overall we where very happy with her stay and thought they did everything they had promised us.

Andrea Hadjison

Memory Care

Toured community

April 23, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Great Place for Loved Ones

Friendly and competent staff. Very nice and clean facility. Knowledgeable and caring management. Offer a variety of options for care and interaction as well as fun activities.

Anonymous

Memory Care

Toured community

March 15, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

A Meeting At The Community

We liked this community when we toured it. This community was our second choice. The community is nice and clean. I was impressed with the staff I met. The community we choose was a little closer to us.

Anonymous

Memory Care

Family/friend

October 10, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Amazing Memory Care Unit !!

The memory care service they provide at this community is outstanding. They work everyday one on one with my loved one to help improve her memory. They have amazing activities and techniques they offer to the residents to make sure they are staying busy and constantly improving their skills. I could not be more satisfied and would highly recommend this place.

Sharon H.

Memory Care

Family/friend

September 25, 2016

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0
Activities
4.5

Accentuating the positive

My mom has lived at Arbor Hills for 2 years now. Her medical care there has always been top notch, provided by some really special nurses. Caring for Alzheimer's patients takes a unique combination of angel and superhero. There were some staffing transfers followed by some staff turnover. It got a bit wobbly for awhile, but that seems to have resolved. I like the direction things are going now! I see a lot more smiles, a lot of positive interaction between staff and patients, more friendship between patients, and overall I see a refreshed and warmer environment. As always, the nurses, care team, and the wonderful front desk ladies keep me updated on mom's status. I met this week with the new managing director and the new director of nursing for a care plan review. I was impressed. Alzheimer's is relentless, and mom had an unpreventable fall, resulting in an ER visit for a bad skin tear on her arm. The Arbor Hills team were fantastic, their quick response to the fall and their follow-up care made a real difference for a fast recovery. We reassessed mom's situation in the meeting and I was given good ideas for changes to help mom cope. (Mom is feisty) It was a tough day when we realized we could no longer take care of mom without a lot of help. I know she is being looked after by people who care.

Arbor Hills Memory Care

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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