4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

3.0

Staff

3.0

Meals & Dining

3.0

First Year at Asbury

I chose Asbury because it is close to my home, has spacious rooms with tall windows looking out at the nice grounds, a cheery bright dining room, lovely outside areas to sit and enjoy the weather and other residents, and they have benevolent care. Despite this, my mom has had a hard time adjusting because she really wants to live at home. The nurses and caregivers have been very kind to her as well as many of the residents as she makes the adjustment. I enjoy visiting with the other residents when I visit mom. She has received better medical care with the on site doctor than with her previous PCP. No place is perfect. I had an ongoing battle with the house keeping staff to properly clean mom’s room. After many complaints, it seems to be resolved. I have heard some of the residents wish there were more activities and are unhappy with the food selection and quality. Overall, I feel my mother is well cared for and safe at Asbury.

4.0 out of 5 stars

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Staff

4.0

Meals & Dining

3.0

A mostly positive experience.

Whenever you place a loved one in a facility there is equal impact on that person and the entire family. Asbury Heights worked to ease as many of our misgivings as possible. The administration staff met with us several times before we made our final decision. We were never pressured into something we did not want or promised anything that they did not supply. We agreed on a plan to get started and worked over time to make everyone in the family comfortable. The staff were well trained and worked well with the people in their care. There was a staff member whose sole responsibility seemed to be to keep the people engaged in activities to keep them from getting bored. This was unexpected, appreciated and in my mind critical for their well being! The only issue might have been with meal selection and meal times being a little inconsistent. Our overall experience was positive which is the best of a generally bad situation.

5.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

4.0

Meals & Dining

5.0

Good food and activities

The head nurse is wonderful. The med techs are nice, but there is a lot of turnover. So they aren't always up to speed on what is going on. The dining staff are very nice. The administration return most calls within a day or two. Call rather than email. Everyone is kind.

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

5.0

Care Services

5.0

Activities

3.0

Staff

4.0

Meals & Dining

3.0

Our Family's Experience.

Before signing the contract, I spoke specifically about benevolent care. The day we signed,[date removed] UPMC sold Asbury to Oakdale. The marketing director, [name removed], would not let me sign the benevolent contract page. I have called to ask about this 3 weeks ago. I have yet to hear back about this concern. Because of the buy out, it took a month for the Director of Care to reach out [date removed]. I could not sign on with their medical staff. Mom will have her 1st medical appointment tomorrow, [date removed]. A few times, I wanted to find a nurse to ask a question. I walked all 3 floors and could not locate one. Rarely is anyone at the front desk. I have talked with [name removed] 3 times and she is friendly and helpful, [name removed] 2x. The place seems understaffed. Despite this, I think the staff that is there are doing their best. Friendliness of staff - It depends upon who you are talking with. Some are indifferent when I ask a question. Some don't get back to you. Some are very thorough. It's a "trained friendliness" if that makes sense. Meds are distributed, my mom's refusing is met with respect. Mom tells me when she pushes her button, no one comes but I think she is not pushing it or pushing hard enough. My experience is they check on her. Asbury Villas offer a bright, cheerful atmosphere. My mom's dietary needs are very difficult - gluten free, dairy free, sugar free, corn free it's exhausting to me. Yet, the staff has been over the top to accommodate her. A friend of mine is the chaplain of a retirement community in Oakmont. He is very interested in building community relationships with the residents. He personally seeks the residents to come to the activities, and requires the staff to do so as well. He plans outings to The Frick, Phipps, etc and goes on those with the folks. He insisted on adding more in house activities to the daily schedule. Above is a photo of their activities. Some of the people I speak with at Asbury love certain activities but they tell me they wish there was more variety. Going to Walmart and Market District is not a stimulating outing. I hear positive comments about the music entertainment and one man gets very excited about playing dart ball. Seems as though the photo I tried to send of activities at Oakmont won't go through. If I paid for private care in her home at [fee removed]/hour for 12 hours a day for 30 days, it would cost [fee removed] That would not include meals, utilities and would only be not be 24 hours of care.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

3.0

Care Services

4.0

Activities

3.0

Staff

4.0

Meals & Dining

3.0

Great and Responsive Staff. Charming Living Space.

The staff are very responsive to all of my inquiries and they do a great job in managing her medications. They're also very friendly. I also love her studio apartment which is charming with a nice view. Like the restaurant feel to dining area, though it can use some improvement aesthetically. Although my mom is not yet in a place where she can participate in many activities, they don't seem to offer as much compared to the independent living community where she previously lived. Also, I don't like that they can only assist her with showering twice/week and she has to pay extra for assistance with her laundry. Poor Wi-Fi. Non reliable transportation service to Dr appointments. This was offered at no extra charge at her independent living facility. I've had to scramble to find ways to get her to her numerous Dr appointments.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Great food and engaging social activities

What our family likes the most about the Asbury Heights community is the socialization through semi-structured activities. That has been very beneficial for our loved one. She often remarks on how good the food is and how nice the people are. Based on the experience we have had so far, we would recommend this community to other families.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

review

good experience

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

It is not home, but it is the second best thing

Asbury Heights is a great place, it is very clean and very well kept. The friendliness of the staff members and their care services is just unbelievable. The meals and dining service is wonderful. Being gluten free and having Celiac disease that was a big concern in the beginning, but they have helped me to legitimately understand what i can and cannot eat and I actually really enjoy the meals i am able to eat.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Great place. Residents here are more on the independent side of assisted living. There seems to be a great rapport with the staff and residents. Rooms are comfortable size. They re-carpet (!) and paint after a resident leaves. Residents can choose from two entrees at lunch and dinner; sandwiches and soup are always available. Many activities are available--which makes sense because the residents are more on the independent end of the spectrum. You must be able to get to the dining room on your own (walker or scooter) to qualify for their assisted living facility, otherwise you are in their nursing care category.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Satisfied with this Community

So far we are pleased with my mothers move to this community. She is doing well, and receiving good care. This is a good, safe community with kind people. When we visit the community is nice, and clean. It is a expensive community. So I would recommend it, if you have deep pockets.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

4.0

Short care for me

I was in this community for a short time. the staff was nice and caring and helpful. I liked the meals that were served. They do offer activities to the residents that want to participate. This was a nice community and families might want to tour to see if this is what they are looking for.