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Atrium at Serenity Pointe

2803 Albert Pike Road, Hot Springs, AR 71913

For pricing & availability:
(866) 374-4058
9.2
Review score
41 reviews
Add review
9.2
Review score
41 reviews
  • 5 star
    46%
  • 4 star
    34%
  • 3 star
    10%
  • 2 star
    5%
  • 1 star
    5%
See all reviews
8.8
Review score
1003 reviews
24 facilities
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Atrium at Serenity Pointe
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Atrium at Serenity Pointe outdoor common area
19 photos
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street view of Atrium at Serenity Pointe

Elaine P

Child of resident/client

5.0 out of 5 stars

Beautiful setting, friendly facility

Atrium at Serenity Pointe is the friendliest place on earth!! What stuck out most about the facility was the atrium area, and lake setting. The facility is more like a resort than an assisted living.

Read all reviews

Atrium at Serenity Pointe

Situated on beautiful Lake Hamilton with a lake view from every apartment, Atrium at Serenity Pointe is a lodge-style senior living community located near all local hospitals (CHI St Vincent, NMNC and Healthstar) as well as Hot Springs Mall, Bath House Row with boutique shopping and the Gangster Museum of America. Wake up every day in a safe, intentionally designed living space. We tend to the cooking, housekeeping and home maintenance so you can participate in social, cultural and exercise programs including happy hour, tai chi, boat rides to favorite lakeside lunch spots and painting classes. Choose from a menu of seasonal, nutritious chef-prepared dishes at multiple dining venues.

Enjoy discreet, supportive care, a maintenance-free lifestyle including scheduled transportation, and boutique amenities. Spend every day living fully and experiencing greater well-being.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Atrium at Serenity Pointe

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Atrium at Serenity Pointe

9.2 out of 10
Review Score41 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.3
Friendliness
4.3
Care Services
4.1
Staff
4.3
Meals & Dining
3.6
Activities
4.0
Value for Cost
4.0

A Place for Mom has scored Atrium at Serenity Pointe with 9.2 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Atrium at Serenity Pointe has 41 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 41 reviews

Last Updated: 4/7/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Paul O

Assisted Living

Resident/client

April 7, 2025

5.0 out of 5 stars
Verified Review

My place, my choice.

Beautiful decor. Lovely grounds. Great activities. Good food and nice size rooms.

Elaine P

Assisted Living

Family/friend

March 26, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Beautiful setting, friendly facility

Atrium at Serenity Pointe is the friendliest place on earth!! What stuck out most about the facility was the atrium area, and lake setting. The facility is more like a resort than an assisted living.

Anonymous

Assisted Living

Family/friend

March 11, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

"Would overall recommend

I think that they need a shuttle bus that accommodates those with limited mobility if they don't have one. If they have one, make sure the residents are informed. Let residents and relatives know the use policies of the Atrium. My Dad didn't think we could bring in outside food and eat it in the Atrium. Post activity itinerary online so relatives can call and remind loved ones what there is to do.

Anonymous

Assisted Living

Family/friend

December 6, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Some policies were unclear

I had to move [name removed] out due to him being unable to adapt to not smoking in his apartment. Staff worked with me and him, but he refused to stop smoking inside. They were very compromising and concerned but in the end I had to get him an independent living apartment. The only thing negative about the experience was they did not clearly explain the way the medical service works. I was told he could use his doctor, but later they told me he had to use the doctor they provided. And once I got him checked in, it seemed like they just left him hanging, with no welcoming. It felt like they just wanted his money. Dealing with the nurses could be a bit confusing Vegetables were overcooked

Anonymous

Memory Care

Family/friend

October 23, 2024

5.0 out of 5 stars
Verified Review

Atrium at Serenity Pointe review

It is very clean at Atrium. There is beautiful art and furnishings - it's like liking at a resort. The staff are friendly and there are a lot of activities.

Brian W

Memory Care

Family/friend

October 3, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Very peaceful place

We were very excited to have found such a wonderful place. Mom just loves it there. This is a very caring place. The staff has always been courteous and caring. Mom has made many friends there. We don’t know if we would’ve found this facility without Help from your organization.

Anonymous

Independent Living

Family/friend

September 24, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Very Nice Place

The Atrium has very friendly staff and many social opportunities that my parents enjoy. They like the frequent musical entertainment, games and special events.

Mary

Assisted Living

Family/friend

May 24, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Review for Atrium at Serenity Pointe

I would not recommend to anyone. Constant change in leadership and staff. Did not follow through on care promised. Very disappointing!

Anonymous

Independent Living

Resident/client

May 22, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Atrium at Serenity Pointe review

What I like the most about the Atrium at Serenity Pointe is the staff, and yes I would recommend this community to other families base on the experience I have had so far. My only complaint and concern is the meals - the variety and quality could be improved.

Anonymous

Independent Living

Family/friend

December 11, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Positive Review

My loved one is currently a resident at Atrium at Serenity Pointe. Maintenance is very prompt, friendly and helpful. So far, I would recommend Atrium at Serenity Pointe to others.

anonymous

Assisted Living

Family/friend

April 4, 2023

4.0 out of 5 stars
Verified Review

Atrium at Serenity Pointe review

Our family had a loved one at this community so we were very familiar with and the lady in charge was very polite and helpful but unnervingly pushy. Overall it was a good experience but the community is big and I believe that diminishes the benefits

anonymous

Memory Care

Family/friend

March 2, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

I found 1 person I felt like I could trust she never lied to me..

Don't lie to people. Fire anyone caught lying. Make there employees do there job. Or fire them.. get off the [profanity removed] point system. Up front let the people know what they will charged!!

Shirley

Assisted Living

Resident/client

February 22, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Easy Living

The interaction with the staff is good. The food is okay, but could be a lot better.I am satisfied with what they are charging me. I picked this community, because I talked to some of the people, took the tour and chose this facility.

Anonymous

Independent Living

Family/friend

February 7, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Our experience has been okay. There are some items that could use improving overall such as food, activities, and communication with the family. I would recommend you ask several questions to make sure it will be a good fit, and to allow your loved one some time to settle into the community. The community did a great job during the tour of marketing and selling the best of the community, and not all of it has been good for us.

Kim

Assisted Living

Family/friend

October 20, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Thank Your For Making A Difficult Decision So Easy For Family For Me As The Care Taker

Everything about The Atrium is wonderful, and I have had experiences with family being in other communities. This makes you feel like you are at a resort. The location, building, and the people all encompass you in warmth. The staff communication has been fabulous with the family. [Name removed] was terrific during the move in of my loved one and they were patient during changes that came up. There are three meals a day served to the residents. There are choices for the residents to choose from. The dining room reminds me of a beautiful restaurant with a great chandelier as well. All the rooms have a lake view, and it is really lovely.

anonymous

Assisted Living

Family/friend

June 16, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Happy with our choice

We initially chose Atrium at Serenity Pointe because they had a reduced price on one of the rooms and they were all just so welcoming and made us feel comfortable. The facility is dog friendly, the first time we walked in there was a dog in the lobby and I loved that. The concierge is wonderful. They have just been amazing all around and he is getting everything he needs here. The only downside has been on the food, they do overcook the vegetables. Other than that I would absolutely recommend them to others looking.

anonymous

Assisted Living

Family/friend

May 2, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Debbie

Assisted Living

Family/friend

February 2, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

You Get Your Money's Worth When Comparing to Other Communities in the Area

Atrium is a beautiful community. The staff is very caring, and they take worry off knowing they are in a caring and beautiful location. It can be hard to reach out to staff and sometimes I am transferred to a different department. The cost is good though. I would recommend the community to others.

anonymous

Independent Living

Family/friend

September 9, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.0
Activities
4.0

Highly recommend

We chose The Atrium because they have cottages and he was not ready to move into full assisted living and I felt like it was the nicest place in town compared to ones that we looked at. The apartment sizes are very good, he is in a 2 bedroom condo and it is very spacious. They have different room sizes but they all looked great. It is a very nice facility and I would recommend to others.

anonymous

Assisted Living

Family/friend

August 30, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Atrium: A caring community for your loved ones

It is a loving and caring environment. They try to help with all of the conditions that the residents have and make sure that their needs are taken care of. The community is very positive. You should definitely put this on your list to check out.

Atrium at Serenity Pointe

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Atrium at Serenity Pointe

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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