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Aviva West Hartford

One Hamilton Heights Dr, West Hartford, CT 06119

For pricing & availability:
(866) 374-4058
8.7
Review score
60 reviews
Add review
8.7
Review score
60 reviews
  • 5 star
    40%
  • 4 star
    38%
  • 3 star
    10%
  • 2 star
    2%
  • 1 star
    10%
See all reviews
8.7
Review score
455 reviews
12 facilities
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Aviva West Hartford
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Shira C

Child of resident/client

5.0 out of 5 stars

The Perfect Place for My Mom

Last spring, I visited eight different assisted living communities in the greater Hartford area and beyond. Aviva was the last stop on my itinerary. The moment I walked through the doors of Aviva, I knew this was the place for my mom. The facility itself is a gorgeous historic building surrounded by lush greenery. The facility has lovely indoor and outdoor common spaces where a wide variety of activities and social events take place for the residents. The apartments, designed for safety and accessibility, have all the modern amenities and feel homey and not at all institutional. But what makes Aviva truly stand out is the caring and responsive staff and engaging community of residents. It's now been four months since my mom moved to Aviva, and she has truly flourished there. The improvement in her physical, cognitive, and emotional health has been absolutely remarkable. I attribute this to the restorative power of living in a caring community.

Read all reviews

Aviva West Hartford

AVIVA West Hartford is located at 1 Hamilton Heights Dr. in West Hartford, CT. Our building is a member of the National Historic Society and was originally built to be a school; Mount St. Joseph.

We offer independent, assisted, assisted plus and memory care living options.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Aviva West Hartford

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Aviva West Hartford

8.7 out of 10
Review Score60 reviewsWrite a review
Overall Experience
3.9
Cleanliness
4.2
Friendliness
4.3
Care Services
3.8
Staff
4.4
Meals & Dining
4.1
Activities
3.9
Value for Cost
4.0

A Place for Mom has scored Aviva West Hartford with 8.7 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Aviva West Hartford has 60 reviews with an average "overall experience" of 3.9 out of 5.

Filters

1-20 of 60 reviews

Last Updated: 9/23/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Shira C

Assisted Living

Family/friend

September 23, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

The Perfect Place for My Mom

Last spring, I visited eight different assisted living communities in the greater Hartford area and beyond. Aviva was the last stop on my itinerary. The moment I walked through the doors of Aviva, I knew this was the place for my mom. The facility itself is a gorgeous historic building surrounded by lush greenery. The facility has lovely indoor and outdoor common spaces where a wide variety of activities and social events take place for the residents. The apartments, designed for safety and accessibility, have all the modern amenities and feel homey and not at all institutional. But what makes Aviva truly stand out is the caring and responsive staff and engaging community of residents. It's now been four months since my mom moved to Aviva, and she has truly flourished there. The improvement in her physical, cognitive, and emotional health has been absolutely remarkable. I attribute this to the restorative power of living in a caring community.

Anonymous

Assisted Living

Family/friend

July 18, 2025

1.0 out of 5 stars
Verified Review

Review for Aviva West Hartford

I am so disgusted with that facility. I really don't even want to talk about it anymore. They promised us stuff that they didn't come through with it cost.

Anonymous

Independent Living

Family/friend

July 10, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Our family's experience

The building is really nice. The apartments are a good size. The staff was friendly, and the price was easily the best in the area.

Anonymous

Assisted Living

Family/friend

June 30, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
3.0
Meals & Dining
4.0

Aviva West Hartford

know they have had excellent reviews by others. This was our only experience with assisted living. Mom was there for nine months. The last 4 months, I had to get in additional care. At the very end, I had to hire a night nurse. Some of the disappointments were that the laundry list an entire bag of new towels I had just brought in. Most of the clothes they were able to track down given time. There is no nurse on staff after hours. There is no one at the desk to answer the phone after 8 pm. There is no staff was overworked because there weren't enough aids. I understand that that's a problem just about everywhere though. I think the experience for Mom was probably pretty average. I do think they did a good job with the food and the activities. One more thing is while she was there, there was more administrative turnover over than I would have thought there should be. How about the title--Just average.

Anonymous

Independent Living

Family/friend

May 15, 2025

5.0 out of 5 stars
Verified Review

Aviva West Hartford

I love them!! The facility is beautiful, and the staff goes above and beyond! The sales manager was unbelievably helpful and he worked with us to get my dad the best possible place for the best possible price. My dad is very particular, and can live independently, he just didn't want the stress of owning a home anymore. He is almost 91!

Anonymous

Assisted Living

Family/friend

April 7, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
2.0
Meals & Dining
2.0

Our experience with Aviva West Hartford

I am lukewarm on the community and am moving her by the end of the month as her husband passed away, moving her closer to me. The aides that work on her floor seem very nice. Services they say they provide on a weekly basis such as housekeeping rarely happen without prodding. The intake process was not dealt with well and I had to put them up in a hotel room at the last minute before being allowed to move them in. Sales put a good spin on things that didn't really pan out once we got there.

Anonymous

Assisted Living

Family/friend

March 28, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Review for Aviva West Hartford

Facility and staff were excellent. Provide a good care to my father.

Anonymous

Assisted Living

Family/friend

February 27, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

A Place that Cares

[name removed] "the sales Director" was the main reason we chose Aviva the rest of the staff is great but he definitely stands out. Yes, we would recommend this community to other families.

Anonymous

Assisted Living

Family/friend

November 19, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Aviva West Hartford review

My parents are happy there so I would rate each of these five. I am also comparing Aviva to Harbor Chase where my mother-in-law was. My mother-in-law is now at Aviva. The cost is approximately half what Harbor Chase was, and Aviva has much better care.

Kyle F

Assisted Living

Family/friend

September 11, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A great experience

They were incredibly helpful and sweet. My mom felt at home right away. Unfortunately we did need their services for long but we would highly recommend it to anyone looking. The price is great and the facilities are wonderful.

Anonymous

Assisted Living

Family/friend

August 5, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

A new directive is bringing good changes

The response time and most of the aides are very patience. Also food and activities are good. They have transportation for no extra cost. Since my mom is in a wheelchair, that's very important to me. The security is also worth mentioning as good at night. Most of the aides are very good, but at 95, an aide can't rush or be rough with my mom. One definitely is. I bought Mom six new gowns and 4 have disappeared and no one can locate them. I think the food is good for an industrial kitchen. She enjoys most of it. A couple of aides are very good about bringing her hot chocolate everyday. There are a lot of activities, but Mom never leaves her room. She's pretty much wheelchair bound now. Unfortunately, most of the time, the response time is too long. There have been times she has waited more than three hours to respond. She has resorted to calling the desk at times. I'm still looking for a house and can't bring her to my daughter's because there are 13 steps to get in and that's impossible now. This is our first experience like this. I'm not sure if I'm being too critical or just a concerned daughter. Aviva is reported to be the best facility around, so for now, I'll keep her there. The executive director is new and I'm sure she'll get a handle on things. She's very competent and friendly.

S. Ralph

Assisted Living

Family/friend

July 24, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Aviva West Hartford

I would recommend.

KBW

Independent Living

Family/friend

July 11, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
2.0
Care Services
4.0
Activities
2.0
Staff
3.0
Meals & Dining
2.0

It's True: You Can't Judge A Book By Its Cover!

When we toured and researched Aviva, everything seemed wonderful. The Marketing/Sales Director who has since left the Property did a great job telling us about what a community should be. Unfortunately, Aviva did not live up to the presentation. With only one exception, nothing was as it seemed. That one exception, thank goodness, is the quality of healthcare. As for the other aspects...? Apartment size is small and cramped. Operationally, this community is very challenged. One of the two elevators broke down, and it took a very long time to get it fixed. Also slow to come out was the communication to the residents about it being broken. When a resident is pained walking Ang going up and down stairs, an elevator should be a priority. The food service is lacking significantly, it's not that tasty, the portions are incredibly small, and everything in the menu ends up not being available in short order. The waitstaff has issues too, with many times only one person around to serve all of the tables. My MIL says that the activities that are planned aren't that inspiring. She doesn't like playing bingo, and the concerts that are supposed to take place on site are more like practices. Also, most people don't go to the planned activities on site. Furthermore, while she met several lovely people (residents), she found that for the most part, people just walked around like zombies not really engaging. She found it very depressing. Several community managers left the employ of the community in the short 6 months that we were trying it out. Thank goodness we had that trial period so we didn't have to move my MIL there permanently. She was beside herself living there for even more than 3 months; very unhappy. I wish it had been better; we were so hopeful. I hope that management gets their act together for the friends that are still living there.

Anonymous

Assisted Living

Family/friend

June 14, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Aviva West Hartford

I am very happy with a place for mom. We chose Aviva west Hartford and have been satisfied with them.

Anonymous

Assisted Living

Family/friend

February 26, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Aviva West Hartford

My aunt would say that it has been a positive experience, allaying her fears. My aunt especially liked the welcoming feeling by the staff and a few residents. Also, the fact that AVIVA offers various levels of care was appealing. Additionally, the architecture/structure of the building, the food and other services offered were pluses.

Jackie

Assisted Living

Family/friend

December 7, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Recommended

The staff is extremely helpful, friendly, available and accessible. The atmosphere is comfortable and peaceful. The ambassadors that help new residents acclimate are a great idea! It is more like a college dorm for seniors. The move in process was efficient. When there is a perceived hitch, Aviva is in front working out a solution even when it is a third party issue. I would recommend Aviva West Hartford to others.

Margaret

Assisted Living

Family/friend

September 14, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Recommended

The staff at Aviva West Hartford is very engaging and welcoming. The place is very clean and they do a nice job with housekeeping. Communication with the family is great. During the move in process, we had all of the support that we needed. Overall, the meals are good. Mom enjoys many of the community activities which they encourage and make newcomers feel welcome to join. I think it is always a challenge for folks to get used to community meals and entering the dining room as a newbie. Expect that, but know that they do try to welcome newcomers to join at tables of established folks. I would recommend Aviva West Hartford to families looking for a good place for seniors transitioning from independent to Community Living.

MBaigert

Assisted Living

Family/friend

August 2, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Perfect solution and answer to our prayers

Everything has been great. Loved the sales rep there. Think communication once resident moves in could be more for the loved ones family that are involved. I also have to speak highly of the support and help from [name removed] at A Place for Mom; she is incredible and was a joy to work with.[name removed] in sales at Aviva was a joy to work with when we were researching housing options for our mother. No lie, I must have contacted sixty five places and I had gone on several tours. She did not make the experience feel contractual. Moving a loved one is not easy, and was exceptional. She answered all our questions, gave tours to my sister and me and then another tour to our brother on very short notice. She cares, and gets the emotions that go along with making such a decision and we cannot thank her enough for how easy she made the process. Our mother is so happy to be at Aviva! We are thrilled with our choice and are truly grateful for the incomparable support we received. The personalized welcome tour, pricing, security, healthy meals, community aspect, and ability scale needs for our mother as she ages in place we're reasons why we chose Aviva

Gracie

Assisted Living

Family/friend

May 24, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Assisted Living Offers New Beginning

My loved one is a resident at Aviva West Hartford. This facility appears to be the type of facility that would appeal to someone categorized as "Independent" and still ambulatory with resident parking spaces accessible to the front entrance, flexible dining hours with breakfast (anytime of day, is my understanding), a dedicated movie room with comfortable seating, a pool table or billiards (I don't know the difference), a pub with happy hours, and a chapel to steal away for quiet meditation/communion with God. If I lived here, I would be content.

RP

Assisted Living

Family/friend

May 5, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Home Away From Home

My family and loved one have had a good experience with the community. The staff are good at keeping the community clean. Everyone seems friendly that we have dealt with. We would recommend you take in all the beautiful architecture of the building, and ask the staff to explain the history of the building.

Aviva West Hartford

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Map of the neighborhood around Aviva West Hartford

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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