2560 Holcomb Bridge Rd, Roswell, GA 30022
MM
Child of resident/client
Review for Brickmont Roswell
While friendly and supportive, the staff are not trained nurses. A nurse visits but is not there regularly. Brickmont was recently taken over by a new management company, so some things are in limbo.
Read all reviewsBrickmont Roswell
Brickmont Roswell
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored Brickmont Roswell with 8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brickmont Roswell has 34 reviews with an average "overall experience" of 3.4 out of 5.
Anonymous R
Assisted LivingFamily/friend
October 24, 2025
My mother has lived here for just over a year and is miserable. There is huge turnover in staff, the food is almost inedible and they sometimes don't respond to the lifeline button. The Executive Director is in way over her head. If I could easily move her, I would.
Gina M
Assisted LivingFamily/friend
September 25, 2025
The layout of the room and the size was one of the better ones we looked at. The common areas generally looked clean and the front desk ladies were great. That was about the only positive. Her floors were so sticky and gross my shoes stuck to most of the time. Don't think they ever cleaned them. On multiple occasions I had to clean the commode because it was dirty and unsanitary. The head nurse was one of the rudest awful people I have ever met. They refuse to provide you information when asked. They do not encourage you to come and eat with your loved ones. In fact they make it a real pain have to make a reservation for a private room 2-3 days in advance and you don't always hear back if you are approved to come. Then they stick you in a conference room to eat by yourself and you can't socialize and meet your loved ones friends and neighbors. Laundry was not done consistently. After being out in hospice, I was called and she had fallen out of bed and they left her laying in the floor in nothing but a diaper for over 30 minutes until I could get there and lift her and put her back in bed myself. How awful. ?? they were just awful in general.
Robert J
Memory CareFamily/friend
August 1, 2025
My mom is definitely safer right now as she hasn’t escaped in the two months she has been there, and believe that she is less likely to fall either. The cleanliness of her room has been disappointing, not certain how much assistance she is getting with hygiene and dressing and the food has not been to her liking. Communication from the staff has been the most disappointing, as I just don’t get much feedback except when I talk to the med techs directly. I think management recently changed and turnover at the administrative level has been heavy so maybe that’s a big part of it. Still hopeful that we can get some of the issues worked out, but certainly not quite as good as initially hoped for.
MM
Assisted LivingFamily/friend
May 21, 2025
While friendly and supportive, the staff are not trained nurses. A nurse visits but is not there regularly. Brickmont was recently taken over by a new management company, so some things are in limbo.
Anonymous
Assisted LivingFamily/friend
April 11, 2025
The new management company seems to have diminished the food quality and brought a more institutional feel to the place. The aids and staff dealing directly with residents were very friendly and caring. The only issue is that my husband left there as the new management was settling in and the changes he was seeing weren't positive. Like food quality going down dramatically and executive director leaving and staff not happy. So his experience could be outdated for someone considering it today.
Thomas B
Assisted LivingFamily/friend
March 26, 2025
We found the facility to be not only very clean but the common areas feel like a very nice hotel. The staff is very helpful in all areas. It has both indoor and outdoor areas.
Anonymous
Assisted LivingFamily/friend
January 8, 2025
My dad is happy with his personal space. Partially because we got the larger unit with 2 rooms and partially because he doesn't leave his room very often. He's lost interest in trying to meet and get to know his neighbors and the staff doesn't push to get him involved. He'd rather keep to himself than mingle with the others. The facility itself is kept clean and looks nice. The cleaning that my dad's room gets has been marginal. Quality of care - I'd say this has been marginal. They showed more attention in the first few months. They show up to take his dinner order and give him his meds, not much else. Their head administrator quit after we were there 1 month which threw things into a bit of disarray. The sales rep was very nice and informative. They recently sold the property to a new parent company and increased the rent almost immediately. That is a concern. Will they do this every year? I don't hear from them unless they need something. My dad is not happy with the food. Activities - They have some, but my dad doesn't seem too interested in participating. The only thing he asked for was a group to play bridge with. They never transpired. They had a social coordinator when we moved in, but she took a new position. I have no idea if the social role was filled. Value for cost - ) I would say we overpay for what we get. One of the reasons I chose this place is because they don't have tiers of care where they can up your costs based on the care they feel you need. Of course, we were there less than a year before the costs went up. I'm not happy about that.
Anonymous
Assisted LivingFamily/friend
October 17, 2024
We are very disappointed with Brickmont, the quality of service, food, and activities for residents. Transportation to appointments was promised with enough advanced notice, nursing staff continued mistakes with medication (very dangerous). All i can say is the facility is pretty.
Anonymous
Memory CareFamily/friend
September 30, 2024
We chose this community at Brickmont Roswell for the proximity to my location.
Anonymous
Assisted LivingFamily/friend
September 18, 2024
Communication is the key to a successful business. None of them communicate to each other. [name removed] is an awful communicator/ manager, she is not detailed when calling family members on issues, unapproachable, disrespectful to her clients and family. Overall bad attitude, unprofessional and derogatory to her clients and family members. This facility was highly recommended. It’s a disappointment and I was sold a big fat lie.
Mark
Memory CareFamily/friend
September 10, 2024
We chose Brockmont Roswell because they were engaged with the patients/clients , it was clean, my mom could have her own room, it felt organized. The one lone thing that would help would be a phone that the help can answer then put my mom on the phone
Anonymous
Assisted LivingFamily/friend
August 7, 2024
Overall it was a new and nice facility. The people were pretty friendly however my loved one is no longer there. We would recommend Brickmont Roswell community to other families based on the experience we had.
Anonymous
Assisted LivingFamily/friend
July 22, 2024
Brickmont is generally a very pleasant facility that is very friendly. I think there could be slight improvement in activities and care. The food seems fine. Like our father always says "if I had to be anywhere, this is about the best anywhere I could be"
Mary M
Assisted LivingFamily/friend
July 10, 2024
Very Willing to assist and provide resources, whether or not I moved my parents in. Kept in contact while we navigated through my dad’s illness and needing to be able to move on short notice. The facility is very clean and well-maintained.
Jason
Assisted LivingToured community
June 25, 2024
I also don't think they are trained very well. They aren't trained how to wait a table. And how to be mindful of the folks they are serving at the meals. Staff is really good. It feels understaffed because when you hit the call button it sometimes takes 20 to 30 minutes before a caregiver comes to see you. Also, the dining room is very slow at times. There were several times it took me 40 minutes before I got any Food. But the main problem with Brickmont is the owner. [name removed] is a micromanager who doesn't allow her leadership staff in the building to make any decisions. Anything that anybody wants to do for the residents has to go through [name removed]
Thomas B
Assisted LivingFamily/friend
May 17, 2024
I like the all inclusive pay. 1 pay it includes everything. Other places we visited you pick and get charged per service. But I never wanted my dad to get turned away because he didn't have a service. The facility is very clean and smells good. They did just have a massive turn over on employees and they seem to have handled it pretty good. No place is perfect but went things don't go well I feel they do a great job taking care of it.
Bobby
Assisted LivingFamily/friend
May 15, 2024
The facility as a whole is beautiful, modern and clean. Reasons for my ratings: Third party billing company has been a problem with zero communication. Mom's room has not been kept clean. Sheets and linens tend to disappear. Only some of the staff is friendly. The entire management team has high turnover rate. No one seems to have authority to correct problems or concerns. No one makes themselves easily accessible to address concerns. The nurse doesn't want to be bothered.
Anonymous
Memory CareFamily/friend
May 15, 2024
I have been very pleased overall with Brickmont Roswell, both with the Memory Care side where my friend was a year ago, and with the assisted living experience that we are now in with my in-laws. There have been a few minor issues but they have always been addressed and resolved satisfactorily.
Anonymous
Assisted LivingFamily/friend
April 29, 2024
Frequent staff changes. Practically impossible to reach upper Management to discuss issues. The owners insulate themselves and show no concern for complaints or concerns. Food was better but is now just thrown on the plate. The level of care promised to us was never provided.
Mark
Assisted LivingFamily/friend
November 15, 2023
We do need to know more but overall they are great. The community is very clean and always smells very clean. Thank God for your work. Based on the experience we have had so far, we would recommend this community to other families.
Brickmont Roswell
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