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Bridges by EPOCH at Westwood

140 University Avenue, Westwood, MA 02090

For more information about senior living options:
(866) 374-4058
1.0
Review score
15 reviews
Add review
1.0
Review score
15 reviews
  • 5 star
    53%
  • 4 star
    20%
  • 3 star
    0%
  • 2 star
    7%
  • 1 star
    20%
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Kristen S

Child of resident/client

5.0 out of 5 stars

Bridges by EPOCH at Westwood Treats My Mom Like Family

I made the very difficult decision in July 2020 to move my mother into a memory care facility - during COVID, with only virtual tours available at all the facilities I looked into for her. The staff at Bridges in Westwood was amazing. The fearless staff handled the pandemic with grace and love for our loved ones. One staff member literally stopped us in the hallway to give my mom a hug. It brought a smile to my mom's day, which again reinforced we made the right decision. The facility is beautiful - a welcoming lobby, wonderful courtyard and deck area, and many places for the residents to gather with one another. The monthly activities calendar is always robust. I can honestly say Bridges treats my mom like family and knowing she's loved by the staff, given wonderful meals each day, is safe and treated by nursing staff when necessary has lifted so much weight off my shoulders. I highly recommend Bridges by EPOCH at Westwood!

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Bridges by EPOCH at Westwood

Bridges® by EPOCH at Westwood is a dedicated memory care community exclusively created to care for those with Alzheimer’s disease, dementia, or other forms of memory loss. The community is purposefully designed from the ground up with safety features and cozy touches that add comfort and familiarity throughout the building. The community features welcoming spaces for residents to engage in community life, such as the living room, library, dining room and country kitchen.

A secure courtyard is an ideal sanctuary, with bird feeders, gardens, a patio with comfortable seating for relaxation, plenty of greenery, and walking paths. The rooftop deck provides sun and relaxation, with raised gardening beds where residents can assist with planting and harvesting.

Community Details

At Bridges® by EPOCH, the life enrichment team creates activities that are personalized to individual strengths and preferences. Watercolor, dementia-friendly trivia, exercise classes, sensory therapies, and live entertainment make up some of the programs that residents look forward to each day. Life enriching activities boost residents’ self-esteem and engage them in activities they are interested in.

Residents benefit from delectable, chef-prepared meals served restaurant-style, with snacks available anytime throughout the day. Regular housekeeping, laundry, and linen services help ensure your loved one...

Senior living options offered

  • Memory Care


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Reviews

for Bridges by EPOCH at Westwood

1 out of 10
Review Score15 reviewsWrite a review
Overall Experience
3.7
Cleanliness
4.1
Friendliness
3.8
Care Services
3.2
Staff
3.4
Meals & Dining
3.5
Activities
3.8
Value for Cost
3.6

A Place for Mom has scored Bridges by EPOCH at Westwood with 1 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Bridges by EPOCH at Westwood has 15 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-15 of 15 reviews

Last Updated: 2/6/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Stephanie S

Memory Care

Family/friend

February 6, 2024

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Bridges by Epoch - Epic Failure

My mom was a resident for 4 years in their Westwood facility until we recently moved her out to a safer environment where she is now well cared for. The experience left us frustrated and frightened. Upper management promises to rectify inattentiveness and unsafe practices but failed miserably on all accounts. I had to constantly oversee and remedy situations myself. In addition, because they are grossly understaffed, I had to pay for private aides to care for mom. The facility looks nice, but it's all smoking mirrors. The majority of staff are aloof and not held accountable for their inactions. You get the feeling that corporate only cares about heads in beds and are willing to take in residents who clearly need to go directly to a nursing home. Repeated assurances by management to correct issues proved worthless and we were left with no options other than to move mom out.

Bonnie m

Memory Care

Family/friend

July 17, 2023

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
1.0
Value for Cost
1.0
Care Services
2.0
Activities
5.0
Staff
1.0
Meals & Dining
3.0

terrible

my sister was a resident this past winter. I want to warn other desperate family members that what they tell you they will do is not true! No continuity of staff or care. Aids on cell phone all day. One nurse was great and one kitchen helper was kind. The rest including head nurse and director were uncaring once they got our money. be ware if your loved one needs anything more than 3 meals a day go else where! Sadly my sister past away and the director never even called to express sympathy. pathetically cold and indifferent from beginning to end!

Jessica J

Memory Care

Toured community

December 13, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Home away from home

My family and I are so happy to have found bridges in Westwood, MA! The staff work as a family, and the atmosphere felt more like a home then a clinical setting. I found all the outdoor spaces are very inviting, even during the winter!

Ann

Memory Care

Family/friend

June 8, 2022

3.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

highly recommend this integral facility

Just like many other places they are understaffed at times and we do take that into consideration but because of that sometimes the quality of care slips through the cracks. However whenever we bring this to the staff attentions or have any questions or concerns they admit to it, they do not make up excuses and they own that fact that somethings may not be as closely paid attention to as they should be. We really appreciate their honestly because that goes a long way. It overall is a really great place - right when you walk in it just has this really great atmosphere to it. The residents all seem very happy and our loved one adjusted really well which we did not think would happen. The activities get 10 stars, we like how they are more geared to getting the resident's to interact with one another.

anonymous

Memory Care

Toured community

May 2, 2022

5.0 out of 5 stars
Verified Review

Tour experience

I was not crazy about Bridges by EPOCH. It seemed a little too big and too cooperate. It is in an area that is being developed so there is a lot of traffic. They also focus on memory care and my loved one was not ready for that yet. They did a really nice job on the tour though.

Anonymous

Memory Care

Toured community

April 5, 2022

5.0 out of 5 stars
Verified Review

My Tour

They were having a wine tasting and painting party when we came. Loved this place but out of our price range.

Kristen S

Memory Care

Family/friend

August 20, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Bridges by EPOCH at Westwood Treats My Mom Like Family

I made the very difficult decision in July 2020 to move my mother into a memory care facility - during COVID, with only virtual tours available at all the facilities I looked into for her. The staff at Bridges in Westwood was amazing. The fearless staff handled the pandemic with grace and love for our loved ones. One staff member literally stopped us in the hallway to give my mom a hug. It brought a smile to my mom's day, which again reinforced we made the right decision. The facility is beautiful - a welcoming lobby, wonderful courtyard and deck area, and many places for the residents to gather with one another. The monthly activities calendar is always robust. I can honestly say Bridges treats my mom like family and knowing she's loved by the staff, given wonderful meals each day, is safe and treated by nursing staff when necessary has lifted so much weight off my shoulders. I highly recommend Bridges by EPOCH at Westwood!

Anonymous

Memory Care

Family/friend

September 9, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.5

Proper Supervision

The activities were good at Bridges by EPOCH at Westwood. My loved one was always involved in some activities anytime I showed up. The community was able to get him involved in the activities. The food was good at the community. I was able to eat breakfast and lunch with my loved one anytime.

Anonymous

Memory Care

Toured community

September 13, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Beautiful facility. It was truly built with memory care focus. I like the fact that memory care is all they do, and not a secondary option. I am considering for my dad.

Van E Hamlin

Memory Care

Family/friend

June 18, 2019

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A little piece of heaven

My mother in law was in a horrible place called The Residence. We brought my mother in law to Epoch. She is happy, healthy and safe now.

Disappointed

Memory Care

Family/friend

March 12, 2018

1.5 out of 5 stars
Cleanliness
4.0
Friendliness
2.5
Value for Cost
1.0
Care Services
0.5
Activities
1.5

Be careful

Light on staff at off-peak times. Staff need more training in dealing with those with dementia. Observed "activities" focus on TV-watching and listening to music via earphones. Residents oddly passive. "All-inclusive" does not mean there won't be extra charges; it just means all levels of dementia are accepted, including final stage. There may be significant extra charges if you need to hire a companion, etc. Their one-sided contract allows them, for example, to expel a resident at their discretion. Read that contract very carefully, and go by its wording, not by what you are told verbally. Attractive place; family members will like the look of it.

Anonymous

Memory Care

Family/friend

August 9, 2016

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Not a good experience

Our experience with Bridges has not been good, so far, my loved one is really not enjoying it. The memory care unit is brand new, with very few residents, which also means very few staff. It just seems like a lot of what they sold us on while we were touring is not in place yet. For example, the food has been very disappointing. We were told there would be a menu to order off of, and good meal variety, but this has not been the case at all.

Anonymous

Memory Care

Family/friend

August 8, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Above and Beyond!!

I can't begin to say how happy i am with this community. The staff has been so wonderful to my father and family. The meals along with the portions they offer are great. They assist in taking him to doctor's appointments and taking care of his medicine all for a flat rate. I love how they are always communicating with us. I know my father feels like this is home.

Anonymous

Memory Care

Family/friend

January 26, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Love, love, love, LOVE it! I want them to have a 10 out of 5!

Love, love, love, LOVE it! I can't say enough good things. It was a no brainer, especially for memory care. Most places just have an area for them. These people are specialist, here, they know what they are doing, it's all they do there. The people are friendly, and the facilities are beautiful. I want them to have a 10 out of 5!

Anonymous

Memory Care

Family/friend

October 7, 2015

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Overall it has been a good experience at Bridges by EPOCH at Westwood. The food could be improved a little bit. It's not terrible. It's not as fresh as it could be. The staff are excellent. The are trained well and are very responsive.

Bridges by EPOCH at Westwood

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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