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6000 Park South Drive, Charlotte, NC 28210
For pricing & availability:
5 star
34%
4 star
40%
3 star
18%
2 star
3%
1 star
5%
9.2
Review score
11709 reviews
235 facilities
1919 Photos available
22 Floor plans available
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Anonymous
-
Child of resident/client
5.0
Our Experience
Most of the staff were helpful and friendly. I often talked with residents and, for most part, they were happy. I did hear about a few housekeeping issues and what was on menu available for residents to pick up and refer to, was not always what was available at meantime. I would still recommend the facility to people because no matter where you go there will be issues because it is impossible to be a perfect setting.
About the facility Brighton Gardens of Charlotte
Brighton Gardens of Charlotte in Charlotte, North Carolina, is located in the heart of Southpark with shopping, restaurants, and parks within walking distance. Eat and drink local with craft beer, a variety of pizza, and more. Take a tour of public art, and learn about history in a variety of museums.
Enjoy life your way at Brighton Gardens of Charlotte.
Community Amenities and Services
Brighton Gardens of Charlotte is an assisted living and memory care facility. With their variety of services, you can feel comfortable aging in place — your level of care changes as your personal needs change. Staff is available to assist you with daily living activities such as bathing, grooming, dressing, and medication management. Insulin-dependent residents can receive care here as well, instead of having to go to a skilled nursing facility. Relax with your pet or participate in activities while staff takes care of housekeeping, laundry, and other daily chores.
Participate in walking clubs, food and game socials, birthday celebrations, brain games, fitness, and more. Attend a meeting to discuss what other activities you want to see on the schedule.
Meals are made from scratch three times a day, with fresh, delicious, and local ingredients. Discuss...
Read more
Senior living options offered
Assisted Living
Memory Care
Pricing for Brighton Gardens of Charlotte
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
Memory Care
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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Brighton Gardens of Charlotte
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Compare
Brighton Gardens of Charlotte
6000 Park South Drive, Charlotte, NC 28210
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5114 Providence Road, Charlotte, NC 28226
Legacy Heights Senior Living Community
11230 Ballantyne Trace Ct, Charlotte, NC 28277
Brookdale Charlotte East
6053 Wilora Lake Road, Charlotte, NC 28212
8.1
Review score
97 reviews
8.1
Review score
97 reviews
5 star
34%
4 star
40%
3 star
18%
2 star
3%
1 star
5%
9.6
Review score
75 reviews
9.6
Review score
75 reviews
5 star
45%
4 star
31%
3 star
15%
2 star
0%
1 star
9%
9.4
Review score
72 reviews
9.4
Review score
72 reviews
5 star
59%
4 star
31%
3 star
8%
2 star
1%
1 star
1%
9.3
Review score
91 reviews
9.3
Review score
91 reviews
5 star
52%
4 star
30%
3 star
12%
2 star
4%
1 star
2%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Amenities at Brighton Gardens of Charlotte
Healthcare Services
- Staffing & Ancillary Services
- Non-Ambulatory Care
- Incontinence Care
- Memory Care
- Medication Management
- High Acuity Care
- Diabetic Care
Meals & Dining
- Special Dining Programs
- Low / No Sodium
- No Sugar
- Pureed Meals
- Meals Provided
- Room Service
- Guest Meals
- Anytime Dining
- International Cuisine
- Professional Chef
- Restaurant Style Dining
Room Amenities
- Handicap Accessible
- Ground Floor Units
- Garden View
- Kitchenette
- Air Conditioned
- Respite or Short Term Stays Offered
- Bath Tubs
- Cable or Satellite TV
- Wi-Fi/high-speed internet
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Uncovered Parking
- Covered Parking
- Resident Parking Available
- Property Convenient to Public Transit
- Transportation at Cost
- Complimentary Transportation
Pets
- Cats Allowed
- Dogs Allowed
- Weight Limit (lbs)
Common areas
- Indoor Common Areas
- Private Bath
- Library
- Meeting Room
- TV Lounge
- Outdoor Common Areas
- Beauty Salon
- Barber Shop
- Computer or Media Center
- Outside Patio
- Central Fireplace
Recreational areas
- Piano or Organ
- Game Room
- Raised Garden Beds
- Arts and Crafts Center
Services
- Beautician
- Housekeeping
- Grocery Shopping and Errands
- Laundry Service / Drycleaning
Languages spoken
- English
- Spanish
Activities
- Community Service Programs
- Trivia Games
- Day Trips and Outings
- Happy Hour
- Holiday Parties
- Sensory-based Programs
- Activities Off-site
- Devotional Activities On-Site
- Intergenerational Programs
- Activities On-site
- Birthday Parties
- Stretching Classes
- Pet-focused Programs
- Live Dance or Theater Performances
- Yoga / Chair Yoga
- Art Classes
- Devotional Activities Offsite
- Visiting Rabbi
- BBQs or Picnics
- Karaoke
- Wii Bowling
- Live Musical Performances
- Visiting Chaplain or Priest
- Catholic Services
- Jewish Services
- Protestant Services
- Dances
- Educational Speakers / Life Long Learning
- Brain fitness / Dakim
- Live Well Programs
- Gardening Club
Reviews
for Brighton Gardens of Charlotte
Write a review
A Place for Mom has scored Brighton Gardens of Charlotte with 8.1 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Brighton Gardens of Charlotte has 97 reviews with an average "overall experience" of 3.9 out of 5.
Overall Rating
3.9
Cleanliness
4.0
Friendliness
4.2
Care Services
3.9
Staff
3.6
Meals & Dining
3.5
Activities
4.0
Value for Cost
3.8
A Place for Mom has scored Brighton Gardens of Charlotte with 8.1 out of 10 using our proprietary review score based on 12 reviews in the last 2 years. Over all time, Brighton Gardens of Charlotte has 97 reviews with an average "overall experience" of 3.9 out of 5.
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Verified Review
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1-20 of 97 reviews
Anonymous - Family/friend
Assisted Living
August 1, 2024
Do not place loved one here!
My mom died In November. Our experience with Brighton Gardens was horrific. They were negligent, made promises that were not kept, and their staff constantly complained about being short staffed. This included the med techs saying they could not carry out directions/prescription from Hospice with the result of her needlessly suffering in her last weeks of life! It was a traumatizing experience. I so regret choosing that place and I fear I will feel that regret for the rest of my life! The facility is old. Cosmetic updates paint and art work give a good impression but the resident hallways stink and the carpets need to be replaced. Their care was negligent even after multiple meetings and promises. The staff often complained about being understaffed and unable to provide quality care.
Response from Brighton Gardens of Charlotte
August 16, 2024
Hi, We take your experience at Brighton Gardens of Charlotte very seriously and would like to review this matter closer. Please contact info@sunriseseniorliving.com so we can promptly review and address these concerns. – The Sunrise Team
Anonymous - Family/friend
Memory Care
April 30, 2024
Our Experience
Most of the staff were helpful and friendly. I often talked with residents and, for most part, they were happy. I did hear about a few housekeeping issues and what was on menu available for residents to pick up and refer to, was not always what was available at meantime. I would still recommend the facility to people because no matter where you go there will be issues because it is impossible to be a perfect setting.
Response from Brighton Gardens of Charlotte
May 20, 2024
Thank you for your positive feedback and recommendation! We're glad to hear that you found our team helpful and friendly. We appreciate your feedback on the housekeeping and menu availability issues and will address them internally to ensure a better experience for our residents. Thank you for choosing our community.
MY - Family/friend
Assisted Living
April 16, 2024
Review for Brighton Gardens of Charlotte
'm satisfied that things are going well now. I would recommend it to families.
Response from Brighton Gardens of Charlotte
April 22, 2024
Hi MY, thank you for sharing your feedback with us! We're glad to hear that you're satisfied with the community. Recommendations from happy customers like you mean a lot to us. If you have any other feedback or suggestions, feel free to let us know.
Anonymous - Family/friend
Assisted Living
March 28, 2024
Review for Brighton Gardens of Charlotte
In the short time my father has been a resident there has been a lot of turn over of staff including management. Care was awful in the beginning. . Sales pitch says that call bells are answered in 10 minutes but in reality it took them over an hour several times to respond to my father's call bell. It has improved since I reached out to the corporate office to discuss my complaints which were several.
Response from Brighton Gardens of Charlotte
April 2, 2024
Hi, We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information@sunriseseniorliving.com so that we can learn more. –The Sunrise Team
Anonymous - Family/friend
Assisted Living
March 15, 2024
Review for Brighton Gardens of Charlotte
It was a pleasant community for the 9 months my mother-law-lived there. The staff were caring and compassionate in the memory care unit.
Response from Brighton Gardens of Charlotte
March 20, 2024
Thank you so much for taking the time to share your experience with us at Brighton Gardens of Charlotte. We are honored to have been able to provide top-notch care for your mother-in-law during her time with us. Our team truly values the well-being of our residents, and we appreciate your recommendation.
Karen Allison - Family/friend
Assisted Living
December 31, 2023
Unresolved issues
There are not enough words to describe the anger and frustration we've felt since my mother and father moved there 3 years. From not being taken out of bed all day, to not having my dad's diaper changed within the 3 hours since ringing his buzzer. Not being showered in 3 weeks because he didn't smell! The list goes on and on and we've been bringing all these issues to the Manger who tells us this is unacceptable and will be addressed until it happens again.
Christine - Family/friend
Assisted Living
November 30, 2023
Review for Brighton Gardens of Charlotte
They are able to provide care for residents who are more impaired. The other facilities could not manage the falls and could not provide the level of care that my dad needed. And he won't have to move again. Communication needs to improve.
Response from Brighton Gardens of Charlotte
April 4, 2024
Christine, thank you for sharing your experience with us. We're thrilled to hear that your dad is receiving the level of care he needs at our community. We appreciate your feedback on communication and will work to improve in that area. Thank you for choosing us to care for your loved one.
Anonymous - Family/friend
Memory Care
June 28, 2023
Family member/caregiver
I would recommend Brighton Gardens of Charlotte to others. I myself have not tried the food, but my loved one feels that it needs improvement. But his opinion may be because they are not offering items that he likes. The Director, [name removed], does really care and is great about keeping the resident's families updated. I have had to reach out to management once or twice to ask questions, but they have always responded to me in both a professional and timely way.
Response from Brighton Gardens of Charlotte
July 31, 2023
Hi, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and provided you with the necessary information. Please feel free to reach out to us at information@sunriseseniorliving.com or the community directly, in case you have any additional questions regarding Sunrise!
Anonymous - Family/friend
Memory Care
June 20, 2023
My loved one and family had a good experience with Brighton Gardens of Charlotte. The staff are kind, caring, and helpful. Everyone is friendly. There are meals and activities to assist with the socialization of the residents. We would recommend your loved one and family tour and meet with several communities to find the right fit for your loved one.
Response from Brighton Gardens of Charlotte
July 31, 2023
Hi, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant. Please feel free to reach out to us at information@sunriseseniorliving.com or the community directly, in case you have any additional questions regarding Sunrise!
Anonymous - Family/friend
Assisted Living
June 5, 2023
Our Experience
Nice people but follow through on issues related to care or anything has been a challenge. You must really advocate for your loved one staying there.
Response from Brighton Gardens of Charlotte
June 22, 2023
Resident care is always a priority at Brighton Gardens of Charlotte. It’s disappointing whenever we learn that a family member or resident did not enjoy their experience at Sunrise. One dissatisfied member of our community is one too many. Please contact us at information@sunriseseniorliving.com so that we can learn more. Thank you.
Anonymous - Family/friend
Assisted Living
February 7, 2023
Our families experience
We were extremely happy with Brighton Gardens and wish we had known about them from the beginning. Top ratings.
Response from Brighton Gardens of Charlotte
February 9, 2023
Thank you for the wonderful things you said about Brighton Gardens of Charlotte. We appreciate you taking the time to leave us a review!
Anonymous - Family/friend
Assisted Living
January 25, 2023
Keep Looking
The caregiving staff is not what we expected. They have some other staff members that are very helpful such as maintenance, front desk, and more teams.
About once a week they were running out of food for the residents, or the chef wouldn't show up. Overall the community seemed to lack staffing.
The community wasn't wheelchair friendly such as in the bathrooms, such as the shower, and wheeling up to the sink. The mailboxes were set up high due to the community being a former hotel, and not accessible for those that are in a wheelchair.
There were times that my loved one wasn't being showered the day the community had promised, provide clean sheets, or keep my loved one's laundry clean. Other times the staff wouldn't respond to the call button requests from the residents in a timely manner. Overall the caregivers didn't provide the care that the community had promised the family. The caregiving staff to resident ratio is around 8 residents per 1 staff member. However, the caregivers also have to assist with meal service and laundry. There are some processing procedures that could use improvement to assist with resident care.
It is very difficult to get ahold of the nurse due to the lack of internal communication between the caregivers to the nurse. The residents would sit at the front desk to wait for the nurse to let the nurse know what they needed directly, or the family would find the nurse and let the nurse know what our loved one needed.
I know that the director that is in charge now has made some changes, such as moving laundry to be handled by the night staff.
I would recommend the community for residents that are more mobile, or a couple to be able to check on each other. The community was good at fulfilling their promise to check on my loved one every 2 hours, including during the night.
I was very happy with A Place for Mom, and I would use their service again!
Response from Brighton Gardens of Charlotte
January 26, 2023
Hello customer, Allow us to take a closer look at this for you. Please contact us at information@sunriseseniorliving.com with your information so we're able to best assist you. Thank you.- The Sunrise Team
Anonymous - Family/friend
Assisted Living
November 1, 2022
Review for Brighton Gardens of Charlotte
They provide excellent care. They are pretty good about updating family about concerns or comments. They were the only community that could accomodate all of the various health needs that my loved ones have.
Response from Brighton Gardens of Charlotte
November 4, 2022
Hi Customer, It is delightful to hear that you have been satisfied with the personalized support provided to your loved one by Brighton Gardens of Charlotte. Our team members share a common goal of enriching every resident’s life by carefully listening to their needs and always delivering the very best. Thank you! – The Sunrise Team
Anonymous - Family/friend
Assisted Living
September 29, 2022
If they would actually follow the plan of care, we would have felt like we could have allowed her stay at the facility.
We put our mother in the facility and took her home a month later. Her hearing aids were almost never charged and usually left out of her ears. She almost never smelled clean. Food was on a menu, but very often was not available. Many of the care managers were contract employees. The care plan was not followed. Dirty gloves were left laying around the room, and once a bloody bandage. My wife was at the facility every day and most days she went twice to make sure she was given proper care. She often ended up washing her or shampooing her hair. At least 3 times no one took her to a meal. She fell out of bed 4 times.
Response from Brighton Gardens of Charlotte
October 3, 2022
Hi Customer, We take your experience at Brighton Gardens of Charlotte very seriously and would like to review this matter closer. Please contact info@sunriseseniorliving.com so we can promptly review and address these concerns. – The Sunrise Team
Anonymous - Toured community
Assisted Living
September 8, 2022
Tour
Was a pleasant and warm tour visit, seemed to have everything we were looking for just comes down to a few family related details.
Response from Brighton Gardens of Charlotte
September 12, 2022
Hi Customer, Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had a positive experience when touring Brighton Gardens of Charlotte. We would be pleased to answer any remaining questions you may have. If you have additional questions, you are welcome to contact info@sunriseseniorliving.com. Thank you! – The Sunrise Team
anonymous - Family/friend
Memory Care
June 8, 2022
Brighton Gardens Review
My loved one was here quite a while and it started out very well. Towards the end they wanted to increase the level of care which had a big price tag on it. When meeting with them about why it was increasing I was not pleased with the way that it was handled. The manager did say that they were going to be changing that policy but I am not sure if that has happened.
Response from Brighton Gardens of Charlotte
June 13, 2022
Hi customer, Thank you for taking the time to provide us with a review of your experience. Please feel free to reach out to us at information@sunriseseniorliving.com or the community directly, in case you have any additional questions or comments.
anonymous - Family/friend
Assisted Living
June 2, 2022
Our families experience
Our loved one always tells us how comfortable she is at Brighton Gardens and how well taken care of she is and how safe she feels. The meals and dining service could be a little better improved when it comes to the dining staff and their overall communication. Sometimes communication gets lost between staff and residents when it comes to the meals they like and do not like. It is very very expensive, but for our loved one to feel safe and well taken care of it is worth every penny.
Response from Brighton Gardens of Charlotte
June 6, 2022
Thank you for the wonderful things you said about Brighton Gardens of Charlotte and the dedicated care givers and team members. Our residents are part of the Sunrise family and we take enormous pride in having the privilege to take care of them.
anonymous - Toured community
Assisted Living
May 13, 2022
Tour experience
The Brighton Gardens staff accommodated me even though I was there at a time that they were not expecting me. They were flexible and each of the staff members showed me around and took their time without acting put off. I was very impressed by how professional they were. The reason we did not choose this facility was just due to the set up of the room. I would not hesitate recommending this facility to others based off of what I saw.
Response from Brighton Gardens of Charlotte
May 18, 2022
Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had such a positive experience when touring Brighton Gardens of Charlotte. We would be pleased to answer any remaining questions you may have. If you have additional questions, you are welcome to contact info@sunriseseniorliving.com. Thank you! – The Sunrise Team
anonymous - Family/friend
Assisted Living
April 27, 2022
My review of Brighton Gardens
If you have a friend or family member that needs assisted living I for sure recommend this place for your loved one. They are very caring, and if you have someone that needs more care than normal they are not quite there yet and would have to supplement it. They have nurses on staff but it is not like a skilled nursing facility.
Response from Brighton Gardens of Charlotte
May 18, 2022
Hi Customer, It is delightful to hear that you have been satisfied with the personalized support provided to your loved one by Brighton Gardens of Charlotte. Our team members share a common goal of enriching every resident’s life by carefully listening to their needs and always delivering the very best. Thank you! – The Sunrise Team
anonymous - Toured community
Assisted Living
February 28, 2022
Community Tour
Brighton Gardens of Charlotte was an older facility. The thing that immediately turned me off was it had a big staircase as soon as you came in. And all I could think of was my loved ones falling down the stairs. . .
Neighborhoods around Brighton Gardens of Charlotte
See what the neighborhood has to offer and what’s nearby:
Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the North Carolina regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about North Carolina regulations for Assisted Living.
Frequently Asked Questions about Brighton Gardens of Charlotte
Brighton Gardens of Charlotte offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Brighton Gardens of Charlotte 8.1 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (704) 643-1400 to reach a resident at Brighton Gardens of Charlotte.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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