6000 Park South Drive, Charlotte, NC 28210
GH
Friend of resident/client
Great Care For My Loved One
My experience with Brighton Gardens has been very positive. I could not ask for better care for my love one. I would definitely recommend
Read all reviewsBrighton Gardens of Charlotte
Brighton Gardens of Charlotte in Charlotte, North Carolina, is located in the heart of Southpark with shopping, restaurants, and parks within walking distance. Eat and drink local with craft beer, a variety of pizza, and more. Take a tour of public art, and learn about history in a variety of museums.
Enjoy life your way at Brighton Gardens of Charlotte.
Brighton Gardens of Charlotte is an assisted living and memory care facility. With their variety of services, you can feel comfortable aging in place — your level of care changes as your personal needs change. Staff is available to assist you with daily living activities such as bathing, grooming, dressing, and medication management. Insulin-dependent residents can receive care here as well, instead of having to go to a skilled nursing facility. Relax with your pet or participate in activities while staff takes care of housekeeping, laundry, and other daily chores.
Participate in walking clubs, food and game socials, birthday celebrations, brain games, fitness, and more. Attend a meeting to discuss what other activities you want to see on the schedule.
Meals are made from scratch three times a day, with fresh, delicious, and local ingredients. Discuss...
Brighton Gardens of Charlotte
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored Brighton Gardens of Charlotte with 7.7 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Brighton Gardens of Charlotte has 105 reviews with an average "overall experience" of 3.8 out of 5.
Anonymous
Assisted LivingFamily/friend
October 10, 2025
I would give it a 0 if that were an option. I would simply state that I strongly discourage people consider this place until staffing and service levels improve.
GH
Assisted LivingFamily/friend
September 22, 2025
My experience with Brighton Gardens has been very positive. I could not ask for better care for my love one. I would definitely recommend
Anonymous
Assisted LivingFamily/friend
July 28, 2025
My friend wasn't there very long. [date removed] until she passed [date removed], but the staff is extremely kind. [name removed] was in late stage breast/bone cancer and everyone from kitchen staff to maintenance were great. It's a very well maintained facility. Residents are welcoming to newbie.
David K
Assisted LivingFamily/friend
July 14, 2025
Mgmt was very responsive to questions, where they fall short is having someone ensure new resident transition goes smoothly, they also need to ensure everyone from care givers to food staff are aware of and implement policies and procedures as communicated to residents, this issue causes quite a few issues for some residents.
SS
Assisted LivingFamily/friend
June 2, 2025
I also forgot to mention that they did not have a Parkinson's Disease specialist. They did not specialize in Parkinson's Disease. They didn't have a gym, and they didn't have a doctor. All of the things that [name removed]stated, which were the reasons why I chose them were a lie. Not lie to the potential client. [name removed]told me that they specialized in Parkinson's Disease and a lot of their patients had seen great strides, which is the reason why I chose them. She also told me they had a gym where they did physical therapy, which was a lie, and she also told me that they had a doctor who turned out to be a PA Not a physician. Who refused to see my father because he hadn't been registered to see them even though his medicine was mixed up. I didn't know they needed to be registered to see the Dr because [name removed] told me they see all the patients every week. She didn't tell me that they needed to be registered on a list. So that was a lie. Just disgusting.
Kathy
Assisted LivingResident/client
April 12, 2025
All the staff at Brighton Gardens have made sure to understand my mom’s needs, from first contact to the present. They listened about budget, lifestyle and care needs and found the perfect plan. The facility is attractive and well kept. The food is tasty and a great variety is offered. The staff is genuine and friendly to Mom and family and friends when we visit. We’re so happy with our Brighton Gardens experience!
Anonymous
Assisted LivingFamily/friend
February 14, 2025
I would not recommend Brighton Gardens at all!!! I feel sorry for the residents that live there who don't have an advocate for them. Longevity of staff. They had a tremendous turnover of staff from management all the way down to the care staff. They lie about response times on call bells. Constantly running out of food items in the dining room
Anonymous
Memory CareFamily/friend
December 19, 2024
At BG the care staff are friendly and willing to help when asked. But we'd have to wait for help. There are not enough caregivers per resident in the memory care unit in my opinion. Only a few seem to be self starters and show initiative. Good people though. Ways to improve on the food: Large amounts, no flavor, fresher ingredients. I think there was a lot of turnover in the kitchen too.
Anonymous
Assisted LivingFamily/friend
August 1, 2024
My mom died In November. Our experience with Brighton Gardens was horrific. They were negligent, made promises that were not kept, and their staff constantly complained about being short staffed. This included the med techs saying they could not carry out directions/prescription from Hospice with the result of her needlessly suffering in her last weeks of life! It was a traumatizing experience. I so regret choosing that place and I fear I will feel that regret for the rest of my life! The facility is old. Cosmetic updates paint and art work give a good impression but the resident hallways stink and the carpets need to be replaced. Their care was negligent even after multiple meetings and promises. The staff often complained about being understaffed and unable to provide quality care.
Anonymous
Memory CareFamily/friend
April 30, 2024
Most of the staff were helpful and friendly. I often talked with residents and, for most part, they were happy. I did hear about a few housekeeping issues and what was on menu available for residents to pick up and refer to, was not always what was available at meantime. I would still recommend the facility to people because no matter where you go there will be issues because it is impossible to be a perfect setting.
MY
Assisted LivingFamily/friend
April 16, 2024
'm satisfied that things are going well now. I would recommend it to families.
Anonymous
Assisted LivingFamily/friend
March 28, 2024
In the short time my father has been a resident there has been a lot of turn over of staff including management. Care was awful in the beginning. . Sales pitch says that call bells are answered in 10 minutes but in reality it took them over an hour several times to respond to my father's call bell. It has improved since I reached out to the corporate office to discuss my complaints which were several.
Anonymous
Assisted LivingFamily/friend
March 15, 2024
It was a pleasant community for the 9 months my mother-law-lived there. The staff were caring and compassionate in the memory care unit.
Karen Allison
Assisted LivingFamily/friend
December 31, 2023
There are not enough words to describe the anger and frustration we've felt since my mother and father moved there 3 years. From not being taken out of bed all day, to not having my dad's diaper changed within the 3 hours since ringing his buzzer. Not being showered in 3 weeks because he didn't smell! The list goes on and on and we've been bringing all these issues to the Manger who tells us this is unacceptable and will be addressed until it happens again.
Christine
Assisted LivingFamily/friend
November 30, 2023
They are able to provide care for residents who are more impaired. The other facilities could not manage the falls and could not provide the level of care that my dad needed. And he won't have to move again. Communication needs to improve.
Anonymous
Memory CareFamily/friend
June 28, 2023
I would recommend Brighton Gardens of Charlotte to others. I myself have not tried the food, but my loved one feels that it needs improvement. But his opinion may be because they are not offering items that he likes. The Director, [name removed], does really care and is great about keeping the resident's families updated. I have had to reach out to management once or twice to ask questions, but they have always responded to me in both a professional and timely way.
Anonymous
Memory CareFamily/friend
June 20, 2023
My loved one and family had a good experience with Brighton Gardens of Charlotte. The staff are kind, caring, and helpful. Everyone is friendly. There are meals and activities to assist with the socialization of the residents. We would recommend your loved one and family tour and meet with several communities to find the right fit for your loved one.
Anonymous
Assisted LivingFamily/friend
June 5, 2023
Nice people but follow through on issues related to care or anything has been a challenge. You must really advocate for your loved one staying there.
Anonymous
Assisted LivingFamily/friend
February 7, 2023
We were extremely happy with Brighton Gardens and wish we had known about them from the beginning. Top ratings.
Anonymous
Assisted LivingFamily/friend
January 25, 2023
The caregiving staff is not what we expected. They have some other staff members that are very helpful such as maintenance, front desk, and more teams. About once a week they were running out of food for the residents, or the chef wouldn't show up. Overall the community seemed to lack staffing. The community wasn't wheelchair friendly such as in the bathrooms, such as the shower, and wheeling up to the sink. The mailboxes were set up high due to the community being a former hotel, and not accessible for those that are in a wheelchair. There were times that my loved one wasn't being showered the day the community had promised, provide clean sheets, or keep my loved one's laundry clean. Other times the staff wouldn't respond to the call button requests from the residents in a timely manner. Overall the caregivers didn't provide the care that the community had promised the family. The caregiving staff to resident ratio is around 8 residents per 1 staff member. However, the caregivers also have to assist with meal service and laundry. There are some processing procedures that could use improvement to assist with resident care. It is very difficult to get ahold of the nurse due to the lack of internal communication between the caregivers to the nurse. The residents would sit at the front desk to wait for the nurse to let the nurse know what they needed directly, or the family would find the nurse and let the nurse know what our loved one needed. I know that the director that is in charge now has made some changes, such as moving laundry to be handled by the night staff. I would recommend the community for residents that are more mobile, or a couple to be able to check on each other. The community was good at fulfilling their promise to check on my loved one every 2 hours, including during the night. I was very happy with A Place for Mom, and I would use their service again!
Brighton Gardens of Charlotte
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.