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Brookdale Brookfield Assisted Living/Crossings

660 Woelfel Road, Brookfield, WI 53045

For pricing & availability:
(866) 374-4058
8.3
Review score
67 reviews
Add review
8.3
Review score
67 reviews
  • 5 star
    25%
  • 4 star
    49%
  • 3 star
    15%
  • 2 star
    4%
  • 1 star
    7%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Brookfield Assisted Living/Crossings
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Brookdale Brookfield Assisted Living/Crossings community exterior
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street view of Brookdale Brookfield Assisted Living/Crossings

Eric

Child of resident/client

5.0 out of 5 stars

Great experience at Brookdale in Brookfield WI!

What we like the most about Brookdale Brookfield is the friendly community. Communication from leadership is less than clear at times. Wonderful community. So glad our mom is living and thriving there!

Read all reviews

Brookdale Brookfield Assisted Living/Crossings

If you’re searching for a family-oriented community with a tailored approach to senior care, you can find it all at Brookdale Brookfield. Our team can meet you exactly where you’re at by providing individualized care, healthy meals, housekeeping, and engaging activities. Residents in the early, mid, or late stages of dementia can find support through our community’s ability to provide dynamic care. Our caregivers are trained to help with medication management, assist with activities of daily living like bathing and grooming, and can coordinate services with outside health care providers. If you’re concerned about safety, rest assured that staff is available 24 hours a day, seven days a week to be alerted to any emergencies. You can also find enhanced air purification systems in the common areas, which help protect residents and visitors from viral infections. If you need a pharmacy, therapy room, or salon services, you have access to all of these on-site. Brookdale Brookfield is located in a residential neighborhood and is just a short drive from Milwaukee. Residents of our community never have to look far to find banks, hospitals, physician’s offices, shopping centers, or delicious restaurants.

Community Services and Amenities

Prepare yourself for social happy hours, game nights,...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Brookfield Assisted Living/Crossings

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Brookfield Assisted Living/Crossings

8.3 out of 10
Review Score67 reviewsWrite a review
Overall Experience
3.8
Cleanliness
3.8
Friendliness
4.1
Care Services
3.6
Staff
3.9
Meals & Dining
3.4
Activities
3.6
Value for Cost
3.7

A Place for Mom has scored Brookdale Brookfield Assisted Living/Crossings with 8.3 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Brookdale Brookfield Assisted Living/Crossings has 67 reviews with an average "overall experience" of 3.8 out of 5.

Filters

1-20 of 67 reviews

Last Updated: 5/6/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Eric

Assisted Living

Family/friend

May 6, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Great experience at Brookdale in Brookfield WI!

What we like the most about Brookdale Brookfield is the friendly community. Communication from leadership is less than clear at times. Wonderful community. So glad our mom is living and thriving there!

Jane L

Memory Care

Family/friend

April 1, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great staff, beautiful place

I searched for a new place for a relative with dementia due to elopement and very poor care at the previous dementia care center. Not only are the patients safely housed, Brookdale is clean and has friendly staff members that truly care about the residents. Activities keep the residents engaged and it warms my heart to see residents actively participating in activities such as Wheel of Fortune, word searches, jewelry making, etc. I highly recommend Brookdale!

Anonymous

Assisted Living

Family/friend

March 31, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Mom has really thrived since arriving at Brookdale. I'm confident she is safe there.

Carl S

Assisted Living

Resident/client

March 14, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Making life long friends

[name removed] feels safe here and he was he can build solid friendships here.

Bruce W

Assisted Living

Resident/client

March 13, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Nice Place to Live

[name removed] feels comfortable living here and feels very safe living here.

Pam V

Assisted Living

Resident/client

March 6, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Feels just like home

Making great friends and love the staff just fee at home here.

Terry P

Assisted Living

Family/friend

February 27, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Pleased With Brookdale Brookfield

Brookdale Brookfield Assisted Living has been a good choice for our family member. They provide a safe, caring environment with many activities inside and outside the building. The onsite Physical and Occupational Therapy department is staffed with outstanding therapists. They have helped our loved one tremendously keeping him mobile and independent. The facility is well kept and doesn't have that "smell". Adequate staffing has been challenging on occasion. But, the remaining staff always bands together to provide the care residents need.

Anonymous

Memory Care

Family/friend

February 13, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
3.0
Meals & Dining
1.0

Not happy overall

Front office staff good to work with, helpful. Facility staff sucked. I couldn't get my dad out if there quick enough. My mom was in memory care and died there. I know they were restructuring as we entered. It wad not fast enough for us. The only reason we went there was because we needed someplace that could handle my mom (memory care) and dad (assisted living with rehab). They got to spend 6 days together before she died. We had a 3rd party service come in to help my dad in rehab and they were the ones that advised us to get him out if there ad soon as possible. He fell one day. No one came in and checked on him. He laid there in blood for over an hour, when i found him. I moved him the next day. This was one week after my mom died. They had several days that they had no cook. The residents ate peanut butter and jelly sandwiches. No toilet paper several days. No one cleaned the 4 weeks he wad there. Nor changed bedding. It was bad. I had to stay on top of everything for both parents daily.

B H

Assisted Living

February 4, 2025

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
2.0
Staff
2.0
Meals & Dining
1.0

Would strongly not recommend

They have an excellent sales lady, but what she offers, the place does not deliver. There are SOME good employees, but they are stretched thin and are overworked and underpaid. They also do not perform background checks on their employees (one employee was arrested in the dining room and taken away by police in the middle of the day in front of residents). During daytime hours, there is decent care, but at night it is not good, especially if your loved one has bathroom needs in the middle of the night. The food also is not as reflected on the menu. I would not put my loved one here! Do your homework.

David H

Assisted Living

Resident/client

October 14, 2024

4.0 out of 5 stars
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

Safe

Feels safe secure and very loved.

Charlotte H

Assisted Living

Resident/client

October 11, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Healthy Living

I feel very healthy and safe here. I've made many new friends here.

Betty K

Assisted Living

Resident/client

October 11, 2024

4.0 out of 5 stars
Cleanliness
3.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Great Activities

I love all the activities and everyone who lives and works here.

MZ

Assisted Living

Family/friend

September 11, 2024

3.0 out of 5 stars
Cleanliness
2.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Staff
2.0
Meals & Dining
3.0

I wouldn’t put another relative there

Some of the employees at Brookdale were nice and pleasant and good at their jobs. Most of them, however, complained about their jobs or gave us attitude when my dad needed something. They were often seen just sitting around the lobby or dining room. His needs were met sometimes, other times he waited an hour for someone to come to his room when he called. I got my father out of there as fast as I could.

Anonymous

Assisted Living

Family/friend

May 14, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Good..but make sure its a good fit medically

Staff was basically trained but they had a hard time adjusting to my mothers temporary special needs. I would recommend Brookdale Brookfield for someone who needs basic living care. Also they need to disclose at signing that they don't accept Medicaid

Anonymous

Assisted Living

Family/friend

February 15, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

do your homework

Severely understaffed. Very few of the things they promised us on a regular schedule actually happened. Showers often didn't happen, cleaning the room didn't happen, helping her to meals, etc.

Cheryl J

Assisted Living

Industry reviewer

November 20, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Staff
5.0

Attentive staff management!

I have felt comfortable working with the staff at Brookdale as a hospice vendor. They are warm and welcoming and have worked hard for our hospice patients.

Jim

Assisted Living

Family/friend

November 17, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Review for Brookdale Brookfield Assisted Living/Crossings

We picked this community because of the care that they promised, but ultimately could not deliver on. We are extremely disappointed in Brookdale and would never recommend this facility to anyone, ever.

Joann

Assisted Living

Family/friend

September 21, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Brookdale Brookfield Assisted Living/Crossings

This was a blessing, you people were Swift, thoughtful charitable, help me with my problem, a place in this friend of my husbands the community that [name removed]was placed in Brookdale Brookfield is friendly understanding, and according to [name removed] excellent food.People at Brookdale furnished his room for me for the staff at Brookdale and the staff at A Place for Mom counseled me, I was very pleased.

LC

Assisted Living

Family/friend

September 18, 2023

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
5.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
1.0
Meals & Dining
3.0

Review for Brookdale Brookfield Assisted Living/Crossings

Wherever you go, ask if you can interview other residents AND a few families too. The Medicare rating isn't enough. We had a lot of problems with cleanliness of Mom's unit, a broken window which still wasn't replaced as of when I removed her from the facility, and above all, poorly trained staff who did not follow the care plan, causing injury to my mom which then required a 13 day hospitalization and debilitating loss of function. Upon discharge from the hospital, she was put in hospice services. Before the injury and hospitalization, she was in assisted living. I chose this facility because the Marketing person, [name removed], was very knowledgeable, nice and helpful, patiently answered all of my questions, gave me a tour the same day that I called, and they had a unit available that had a kitchenette --the only assisted living place of many I checked into that did--and they were willing to accept my mother with a sari-steady. While my decision to move my mom out has been made (the fastest I could get hospice set up elsewhere was 3 business days, moving out on the 4th day) I did hear from the facility administrator and the regional director who seemed to take correcting the problems seriously. I will not be around there to see if positive changes actually happen.

Ross

Assisted Living

Family/friend

March 16, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Ask A Lot Of Questions

Ask about Medicaid qualifications. The place does NOT take Medicare. Get specifics on how they will take care of your loved one, and specifics on hourly services available. The apartments are nice, and there is no prob with the facilities. She never should have been accepted there but we had very little time for the initial evaluation.

Brookdale Brookfield Assisted Living/Crossings

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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