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Brookdale Concord Parkway

2452 Rock Hill Church Road, Concord, NC 28027

For pricing & availability:
(866) 374-4058
9.2
Review score
39 reviews
Add review
9.2
Review score
39 reviews
  • 5 star
    56%
  • 4 star
    26%
  • 3 star
    10%
  • 2 star
    3%
  • 1 star
    5%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Concord Parkway
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Brookdale Concord Parkway community exterior
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Anonymous

Loved one of resident/client

4.0 out of 5 stars

Value for the money (the food options and quality - not good). Overall, Brookdale was kind. What stood out for me was when my mom had her stroke back in [fee removed] he staff the nursing people and the people in the front office they collaborated and tried to help, especially could with idea ideas for how they could support us as a family. That's what's done out their kindness and sincerity the area that I think definitely needs improvement is their culinary the selection of foods the quality of foods I didn't see where the food that was presented was healthy. The only reason why I know is I would call him and FaceTime him and at times he would be at dinner and he would show me his plate.

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Brookdale Concord Parkway

Located just 30 minutes outside of Charlotte, you will find Brookdale Concord Parkway in the gorgeous city of Concord, North Carolina. The city is home to the world of NASCAR racing and also features a variety of museums, parks, and dining options. Here, residents can find assisted living services and memory care under one supportive roof. Whether you’d like assistance managing medications, getting dressed, taking baths, or additional care services, Brookdale’s team will work with you to meet your needs. Staff is available 24 hours a day, seven days a week to be alerted to any emergencies, and a 24-hour security system is in place to promote added safety.

Restaurant-style dining is provided daily and includes a variety of healthy, homemade meals crafted by the culinary team. Memory care residents receive meals at the same daily time, served on colorful plates and tablecloths to create a safe and predictable environment for them to enjoy their food. Snacks are provided in between meals to help ensure that residents receive the calories they need to feel and live well. Housekeeping chores and home maintenance are handled by staff, and transportation assistance, concierge services, a pharmacy, and postal services are also offered, for added...

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2026 award winners

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Concord Parkway

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Concord Parkway

9.2 out of 10
Review Score39 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.4
Friendliness
4.6
Care Services
4.4
Staff
4.6
Meals & Dining
4.0
Activities
4.3
Value for Cost
4.3

A Place for Mom has scored Brookdale Concord Parkway with 9.2 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Brookdale Concord Parkway has 39 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 39 reviews

Last Updated: 10/20/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 20, 2025

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Care Services
3.0
Staff
5.0
Meals & Dining
2.0

Value for the money (the food options and quality - not good). Overall, Brookdale was kind. What stood out for me was when my mom had her stroke back in [fee removed] he staff the nursing people and the people in the front office they collaborated and tried to help, especially could with idea ideas for how they could support us as a family. That's what's done out their kindness and sincerity the area that I think definitely needs improvement is their culinary the selection of foods the quality of foods I didn't see where the food that was presented was healthy. The only reason why I know is I would call him and FaceTime him and at times he would be at dinner and he would show me his plate.

Lori H

Assisted Living

Family/friend

October 8, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A place of comfort and care: Grateful for Brookdale Concord

When I received a text from my mom saying she was in the ER, everything changed in an instant. What followed was a whirlwind of appointments, decisions and concern for her well-being. I realized that we needed to find a place closer to me that would offer both support and peace of mind. From the moment we first toured Brookdale Concord, the team has been amazing! They guided us through the every step from the initial visit to finishing the paperwork and helping Mom settle in. They have shown kindness, professionalism and genuine care. It has been a pleasure working with everyone at Brookdale! The relief of knowing that Mom is in a safe welcoming environment surrounded by attentive staff and friendly residents can’t be overstated! While she would prefer to be at home, she has shared how much she appreciates the people, the activities and the community that Brookdale offers. I am thankful to the Brookdale Concord team for making a difficult season feel manageable and hopeful!

Sherry

Assisted Living

Family/friend

September 24, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
1.0
Care Services
2.0
Activities
1.0
Staff
2.0
Meals & Dining
1.0

My family's nightmare

No one answers the doorbell after hours. No one answers the main phone number after hours. They do not clean the patient bathrooms unless you complain. The food was not fit for an animal when my mother was there. Canned green beans every day. Inedible meat that was cold by the time her table was served. Every single meal every single day. Yes I told management and was told they would take care of it. Tell prospective people not to believe anything they say in the beginning. I was told one amount would be her Rent. Then we move her in and then were told she required the highest level of nursing care and our bill doubled overnight! She lives with me now and I don't have to provide her with any of the things we had to pay for there like shower supervision, medicine dispensing. Administrators never available. Awful awful money grubbing machine. Taking money from old folks. I hope they rot in hell. Also activities consist of trips to the Dollar tree and Walmart. I was told they take trips to plays and museums. What lies! You are forced to pay for meds ordered from their pharmacy or they will not give them to your loved one and they do not allow you to dispense meds to your lived one. We were charged monthly for nausea medicine that she never took!

Christine

Memory Care

Family/friend

September 11, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A happy place for my mom.

I no longer worry about the care of my mother. Yes, we would recommend Brookdale Concord Parkway to other families based on the experience so far.

Alisha

Assisted Living

Family/friend

July 23, 2025

1.0 out of 5 stars
Verified Review

Disappointed

More medically trained med tech's. I would never recommend this facility to someone that I cared about

Anonymous

Assisted Living

Family/friend

April 4, 2025

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.5
Activities
2.0
Staff
4.0
Meals & Dining
1.0

Could use some improvements

Brookdale Concord is an acceptable place but far from great. Perhaps the activities are adequate (more appealing) for older residents.

Anonymous

Assisted Living

Family/friend

January 24, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

Overall pleased

I was very impressed with the staff on my first visit. My loved one isn't very picky about food but hasn't been impressed with the meals. Cleaning the residents rooms based on my loved ones experience hasn't been great. Have had to ask someone to vacuum and clean the bathroom. Need more games activities like Bingo more often because seniors who don't have a lot to do love to play games.

Anonymous

Assisted Living

Family/friend

November 20, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Concord Parkway

What attracted me to Brookdale Concord, was the friendliness of the staff, especially Blake in admissions. The overall atmosphere of the assisted living building and the memory care building. Last but least, seeing how happy the residents were. In addition, the doctors seemed to really care about that welfare of the patients. They told the time to thoroughly examine the clients, listen to them, and their families. The caregivers did come relatively quickly when there was a need. Most all were kind and helpful. Meals were always good and the variety was nice. The dining room was kept clean and free from food that would end up on the floor. On the other hand, although we had a few unpleasant situations, for the most part we were very happy with the care.

Alisha

Assisted Living

Family/friend

October 8, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Great Place for mom

Moving my mom to Brookdale has been an adjustment for my mom & myself. I have felt that the staff at Brookdale has helped me understand the process and all the rules and regulations of a living facility. I am pleased with all areas of my mom’s care

Katherine

Assisted Living

Family/friend

October 7, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Concord Parkway

It's wonderful! The staff is great, I'm very happy with Brookdale. Great first impression!

Becky R

Assisted Living

Family/friend

September 20, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Great experience overall

Overall experience was GREAT! For cleanliness, Mom was a challenge in showers and would "not need one" as she would say lol! And they didn't push her. Which is good but I would have pushed her. Then again, being her daughter I could have done that. The staff was respectful and tried to a degree so you could say all good on this topic. Friendliness of staff is great. All were great - mom was a handful and very opinionated. They took that in stride and rolled right along with her. Meals and dining were great. Mom wasn't that picky of an eater. She never complained about any of the meals. Quality of care was great. Mom was self sufficient in the beginning and it was fine. She had several falls (14 while there) and required some "extra TLC" when she would return. The staff was fabulous! The only negative I would say here was that she'd argue or not take her pills sometimes. Another item I would have pushed but as her daughter. She could get mad at me. For activities, Assisted living aide had a lot to do. I'm not so sure mom participated in everything. She LOVED Bingo. And I mean LOVED it. She could have had more Bingo days lol! Value for cost is great. Alzheimer's and Memory care are expensive. Regardless. We didn't have a choice and thank the Lord we were blessed for her inheritance from her sister/my aunt. That allowed me to pick the facility based on facility and not cost. I visited others that were cheaper but I chose Brookdale because of the building, the staff, the warm homey feel in the building and the busy atmosphere. Not to mention the place did not smell of urine or "old". If you know what I mean. (No disrespect for elders). It was a warm inviting lobby when you went to visit AND the best part, the residents were so friendly and they all genuinely loved their home. Great experience overall. The staff from management all the way to med techs have a deep love for their job and it shows. Very personable with all the residents. Highly recommend as the staff and management are like family. They are very attentive to their residents. They know them by name and they know their history. The are like family.

Patty H

Assisted Living

Family/friend

June 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Happiest most content daughter of a resident

friendly Staff, everyone is approachable and listens to you, Shows the residents, staff displays love and concern for the residents

Richland K

Assisted Living

Resident/client

June 17, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

my experience has been good

Food is ok and almost on time all the time. Staff is amazing and helpful. Rooms are kept clean. Facilities are very clean.

Shelby S

Assisted Living

Resident/client

June 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The care here is great

Everyone here is so friendly. I have been here five years and have loved it. We have so many activities during the day and even on the weekend.

Anonymous

Assisted Living

Resident/client

June 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Room for me! Everyone WHO WORKS HERE helps in any way they can. Food Is delicious, We ARE ENTERTAINED, I feel AT HOME. EVERYONE Is Very helpful!!

Zelda M

Assisted Living

Resident/client

June 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

This Is My Family

I love living here! This is like family the staff takes great care of us. It is always clean bere and they keep us busy with fun activities.

Bibi K

Assisted Living

Resident/client

June 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

friends are important to me like a family staff is very good to everyone - makes everyone feel like a family. Treats us with kindness and love.

Ella S

Assisted Living

Resident/client

June 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Warm, Friendly enviorment - like family

I arrived at Brookdale over a Year ago. When I first arrived, I Was in a wheelchair and had just begun to eat. Since I have been here I have had excellent care and made progress.

Bobby B

Assisted Living

Resident/client

June 17, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Churches that come in, the entertainment games, when the volunteers come in, I like going on outings/shopping.

Safiya Kennerly

Assisted Living

Industry reviewer

May 20, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful Community

Great team, experienced staff, Awesome leadership. The community feels like a family. Very little turnover with staffing, families are very involved and they have a great open door policy.

Brookdale Concord Parkway

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Map of the neighborhood around Brookdale Concord Parkway

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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