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Brookdale Crown Point

10050 Old Saint Augustine Road, Jacksonville, FL 32257

For pricing & availability:
(866) 374-4058
9.4
Review score
45 reviews
Add review
9.4
Review score
45 reviews
  • 5 star
    71%
  • 4 star
    18%
  • 3 star
    7%
  • 2 star
    2%
  • 1 star
    2%
See all reviews
8.8
Review score
32410 reviews
644 facilities
Best Meals and Dining
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Brookdale Crown Point
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Brookdale Crown Point community exterior
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street view of Brookdale Crown Point

Anonymous

Spouse or partner of resident/client

5.0 out of 5 stars

Brookdale Crown Point Evaluation

I am very pleased with the care my husband is receiving at Brookdale Crown Point. It is very caring facility and I am pleased with his caretakers.

Read all reviews

Brookdale Crown Point

Embrace brighter, fulfilling days at Brookdale Crown Point. Conveniently located near I-95 and I-295, this community offers an environment where residents can experience personalized memory care services and dementia-friendly activities in a secure and comfortable setting. Consistent care assignments are given, which allows each staff member to learn about residents' unique histories and needs. Whether it’s meals, care, or activities, here, you will enjoy a customized experience. Trained staff is available 24-hours a day, seven days a week to be alerted to an emergency. Additionally, the community incorporates an abundance of safety features, like an emergency alert system and keypad entries, as well as an enclosed courtyard.

Brookdale's HealthPlus program also provides a higher level of care without higher costs. With a focus on minimizing hospitalizations and emergency room visits, Brookdale HealthPlus offers care coordination, preventive health care services such as annual wellness visits, immunizations, and health screenings, and support for managing chronic conditions such as diabetes, high blood pressure, and congestive heart failure. Residents’ benefit from care coordination overseen by a Brookdale HealthPlus Care Manager (RN).

Brookdale’s memory care programs encompass a person-centered approach to care. The two programs offered are the Clare Bridge and Solace programs. The Clare Bridge...

Senior living options offered

  • Memory Care

Brookdale Crown Point

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Crown Point

9.4 out of 10
Review Score45 reviewsWrite a review
Overall Experience
4.5
Cleanliness
4.6
Friendliness
4.8
Care Services
4.5
Staff
4.7
Meals & Dining
4.5
Activities
4.6
Value for Cost
4.4

A Place for Mom has scored Brookdale Crown Point with 9.4 out of 10 using our proprietary review score based on 4 reviews in the last 2 years. Over all time, Brookdale Crown Point has 45 reviews with an average "overall experience" of 4.5 out of 5.

Filters

1-20 of 45 reviews

Last Updated: 8/21/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Linda L

Memory Care

Family/friend

August 21, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

A wonderful, friendly place.

Anonymous

Memory Care

Family/friend

August 21, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale Crown Point Evaluation

I am very pleased with the care my husband is receiving at Brookdale Crown Point. It is very caring facility and I am pleased with his caretakers.

Anonymous

Memory Care

Resident/client

August 21, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Loved one happy

My wife's family member is very happy here. He is doing well.

Anonymous

Memory Care

Family/friend

August 21, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Awesome Luau Family Dinner

It's awesome that Brookdale invites families of the loved ones that reside here for themed dinner night!

Anonymous

Memory Care

Family/friend

October 24, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Management needs mandatory daily huddles on elderly with all staff

Upper management and the head nurse should have daily huddles with their employees and get feedback from the employees in regards to the elderly residence. I wasn't there on a daily basis, but from what I did see and experience, I think upper management and the head nurse could communicate with the care workers and the nurses that reported to them and get feedback on the residence and what's going on, etc. like I said, you have to inspect what you expect from your employees and if you don't do that, you're not holding anybody accountable and when I say that it's a trickle down effect from upper management to each employee. The heating and the air conditioning in the summertime in my mother and mother-in-law's room of which they shared was freezing in the winter and I had brought that to management attention at least a dozen times or more and I got lots of excuses and then in the summer, it was very hot. I got all kinds of excuses that it was an old air-conditioning system, it just made me wonder if I was the only one complaining about everything in regards to the heat and air. But I was informed that there were others complaining as well. The bath system that we were informed worked the walk-in tub, did not work never work the whole time they were there. I could go on and on. There were lots of employees that were sweet and attentive with both of our mothers and then there were others who were just there to get a paycheck and did as little interacting with the elderly as they had to. I know there is no perfect place to put a parent and I know that not all employees are caring and loving as family, but one would hope they are

Anonymous

Memory Care

Family/friend

September 10, 2024

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Honest First Impression

Great communication Clean community

Anonymous

Memory Care

Family/friend

September 4, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
5.0
Staff
3.0
Meals & Dining
1.0

Do not recommend

On multiple occasions they were told my father couldn't chew food because he had no teeth. He lost his dentures. And they continued give him food that he could not eat. Even once causing him to require the Heimlich maneuver once at dinner from a large piece of broccoli. They had him on so many medications he was practically comatose. He was on the list for a provider in psychology and were told we did not want that person seeing him and they still treated him and prescribed him with a patch medication with a black box warnings that they ignored and still gave to him even though he had dementia. Because of this I feel they were in direct cause of his condition rapidly worsening leading to his death only a week after being sent to the hospital.

Majithia

Memory Care

Family/friend

August 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My wife is happy and safe

From the bottom of my heart, thank you. My wife is always fry and clean. No smells

Anonymous

Memory Care

Family/friend

August 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Family dinners

The staff go all out at the family dinners. Every dinner has a theme which makes for a fun evening. The food is very good and everyone has a good time.

Tracy H

Memory Care

Resident/client

August 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

happy with out choice

Anonymous

Memory Care

Family/friend

August 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

attended family night

Stacy L

Memory Care

Family/friend

August 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Love Brookdale

The warm and inviting atmosphere, along with the amazing loving, and friendly staff is refreshing. The care is top-notch! I would have recommended Brookdale to others!

Annie C

Memory Care

Family/friend

June 11, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
4.0
Meals & Dining
2.0

Not the best experience

We did not have a good experience at Brookdale Crown Point. Some of the caregivers were lovely -But in the end, they did not follow hospice orders and my Dad was taken to the ER twice. He was also accused of sexually assaulting a patient which later panned out to be false. We had to pay extra to have 24 coverage for him. We were never reimbursed. The day of his death the purser was harassing us for payment.

Christine L

Memory Care

Family/friend

April 19, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

family dinner night

the staff is amazing! so friendly and they all show great caring and love for my mom. tonight the food was spectacular and we all enjoyed the night.

Anonymous

Memory Care

Family/friend

March 19, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Best place in town for family members with dementia

Secure environment for the confused, lots of activities and attentive staff. Everyone friendly and helpful. Always lots going on to keep them occupied.

Cynthia

Memory Care

Family/friend

January 10, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

a great place for mom

We have been very satisfied with the Brookdale Crown Point facility. Our loved ones friends call tell that she is happy with the move as well. Based on the experience we have had so far, we would absolutely recommend this community to other families.

Pamela T

Memory Care

Family/friend

December 11, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Everyone has been so friendly and helpful during the transition of my dad into the community. We absolutely made the best decision to bring my dad to this family.

Alexis T

Memory Care

Family/friend

December 11, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My Grandmother's New Home

From the tour to our first few weeks of my grandmother being a resident has been the best it could be during the difficult change. The staff has been great & attentive. We look forward for the future with Brookdale Crown Point.

Matthew

Memory Care

Family/friend

November 28, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Our Experience at Brookdale Crown Point

My mother was previously a resident at Brookdale Crown Point and overall her experience at this facility was okay. The staff were friendly with a range of age, experience, professionalism, and personalities. The housekeeping seemed a bit slow/understaffed. Communication with the family was fine, but we had several problems getting conflicting information from staff members about the same subjects. The move in process was fine. The meals appeared to be okay, though there was lots of chicken. We were there during administration turnover, so hopefully staffing will improve. As for recommending Brookdale Crown Point to others, we had some problems that were cause for concern but they likely could happen anywhere so yes, if price is a factor I would recommend them.

Keelin S

Memory Care

Family/friend

October 27, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Nothing but great care.

Brookdale has been nothing short of amazing for my Nana, whom has Parkinson’s dementia. As many know, there will be good days and bad days with dementia. Brookdale gives her the grace and dignity to age with compassion. Staffing is kind and Beverly, the events director, does a fantastic job organizing social occasions for family to be involved. Family dinner nights are a huge hit! And most importantly, I know my nana is safe with round the clock care. It was tough making that decision to find placement for her but I have no regrets with Brookdale. As a nurse and as a family member, I highly recommend this memory care living facility.

Brookdale Crown Point

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Map of the neighborhood around Brookdale Crown Point

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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