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Brookdale Lake Highlands

9715 Plano Road, Dallas, TX 75238

For pricing & availability:
(866) 374-4058
9.8
Review score
83 reviews
Add review
9.8
Review score
83 reviews
  • 5 star
    59%
  • 4 star
    24%
  • 3 star
    4%
  • 2 star
    5%
  • 1 star
    8%
See all reviews
8.8
Review score
32410 reviews
644 facilities
Best of Senior Living All Star
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Brookdale Lake Highlands
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Brookdale Lake Highlands community exterior
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Take a virtual tour of Brookdale Lake Highlands in Dallas, TX

Brooks B

Spouse or partner of resident/client

5.0 out of 5 stars

Wonderful care for my wife

I recently had to locate a place for memory care for my wife. After visiting with the staff of Brookdale Lake Highlands, I knew I didn't have to look any further. The staff was very caring and obviously had my wife's best interests at heart. The residents I saw during my visit all seemed very happy and content. That feeling was confirmed later as I was leaving after my first visit. I walked out with the daughter of a current memory care resident. When I told her I was thinking about placing my wife there, she said "Oh, you will love it. My dad is here and he is very happy". And that has turned out to be my experience. Every aspect of her care has met the highest standards. I was really concerned about the adjustment such a transition would entail, but it has gone very smoothly.

Read all reviews

Brookdale Lake Highlands

These are your years to make the most of, which means your preferences and care needs come first, at Brookdale Lake Highlands. With memory care and assisted living services available when needed, you and family members alike can rest easy knowing staff is prepared and ready to assist. Rest assured, Brookdale’s skilled team members are available 24 hours a day, seven days a week to be alerted to an emergency. The community also includes an enclosed courtyard and garden, as well as monitored entrances and exits.

In addition to the community’s safety features, residents can look forward to assistance with medication management, bathing, dressing, and grooming. Plus, staff manages meal preparation, housekeeping, transportation, and other daily chores, so you can make the most of your free time. While you’re here, don’t forget to take advantage of the concierge service, postal services, and the beauty and barber shop, as well. With a plethora of useful perks within your reach, your days may begin to feel lighter.

Brookdale's HealthPlus program also provides a higher level of care without higher costs. With a focus on minimizing hospitalizations and emergency room visits, Brookdale HealthPlus offers care coordination, preventive health care services such as annual...

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2026 award winners

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Lake Highlands

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Lake Highlands

9.8 out of 10
Review Score83 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.3
Friendliness
4.3
Care Services
4.3
Staff
4.7
Meals & Dining
4.5
Activities
4.3
Value for Cost
4.1

A Place for Mom has scored Brookdale Lake Highlands with 9.8 out of 10 using our proprietary review score based on 15 reviews in the last 2 years. Over all time, Brookdale Lake Highlands has 83 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 83 reviews

Last Updated: 10/17/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Brooks B

Memory Care

Family/friend

October 17, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful care for my wife

I recently had to locate a place for memory care for my wife. After visiting with the staff of Brookdale Lake Highlands, I knew I didn't have to look any further. The staff was very caring and obviously had my wife's best interests at heart. The residents I saw during my visit all seemed very happy and content. That feeling was confirmed later as I was leaving after my first visit. I walked out with the daughter of a current memory care resident. When I told her I was thinking about placing my wife there, she said "Oh, you will love it. My dad is here and he is very happy". And that has turned out to be my experience. Every aspect of her care has met the highest standards. I was really concerned about the adjustment such a transition would entail, but it has gone very smoothly.

Anonymous

Assisted Living

Family/friend

September 2, 2025

2.0 out of 5 stars
Verified Review

Review for Brookdale Lake Highlands

Either the button they gave her to wear around her neck and push for assistance did Not work or they ignored her. Either is unacceptable.

Judy B

Assisted Living

Resident/client

July 31, 2025

4.0 out of 5 stars
Verified Review

A Good Community

4 only because of the food. I was very fortunate to have found Brookdale in such a short time. The facility is clean, the staff is very friendly and caring And they have a number of weekly activities such as bingo on MWF, a book club and occasional field trips to lunch or to Choctaw. There are groups who come regularly to perform or do other things. The memory care unit is outstanding with a very caring and knowledgeable director and staff. I met some great people there and go back to visit at least several times a month.

Anonymous

Assisted Living

Family/friend

July 22, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

1. Overall experience- we made a decision quickly. Brookdale’s proximity to our home was a strong determinant. medical plan from my husband PCP delayed move in but Brookdale hooked me up with flexible movers. Move in was a bit erratic and thought there would have been a resident/family orientation - nope! Waited for various services that could have been part of that orientation like wi-fi, medication procedures, tv installation, laundry and room cleaning days, etc. Brookdale missed an opportunity to make a great first impression and has been playing catch up with us since. 2.Cleanliness of the facility- Hall carpets look old and worn, whole facility need a paint refresh, power washing outside gazebo for critters and webs is recommended. 3.Friendliness 5- staff is very nice. Residents we have met are also nice and friendly. 4.Quality of care 4- recently, it took several days to get a urine sample. Laundry services is a mess. I brought in 2 comforters and 3 sets of sheets, 5 bath towels and washcloths. By the end of the first week, my husband had a single flat sheet and 1 bath towel and lots of stray items that belonged to others. Brookdale needs a procedure to clean up bathroom accidents without using the resident’s towels. Kudos to management for finally replacing our personal sheets and towels. 5.Administrative staff 4- open to discussion and questions. Could be more proactive with an orientation manual or even a buddy system with a designated staff member or other resident. 6.Food- 4-my husband says the meat dishes are “not good.” I’ve never seen or tasted the food. 7.Activities 3-not very interesting though the social director is very nice. 8.Value for the money- 4.

Jason K

Assisted Living

Family/friend

April 5, 2025

2.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Staff
1.0
Meals & Dining
2.0

Extremely Disappointed

In the three weeks that she has been there, there have been at least four times that she has waited 45 minutes to an hour for a response. Some caretakers have been nice and helpful, but some have told her she needs to stop calling for help so much. The facility has said they are making corrections, but these things should not have occurred in the first place. I do not know why this facility was so highly rated.

Anonymous

Assisted Living

Family/friend

April 2, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Brookdale Lake Highlands

Wonderful experience!!! Great facility and all of the residents are happy. My mom is well cared for and the staff is always welcoming and supportive and happy as well. Great location

Anonymous

Assisted Living

Family/friend

March 24, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
3.0
Staff
3.0
Meals & Dining
1.0

Review for Brookdale Lake Highlands

More physical therapy and socialization. Most interact with the patients [name removed] the director of memory care is fantastic and is a great role model for the rest of the staff

Tim T

Assisted Living

Family/friend

December 27, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Moving In

From making the decision to move my mother from independent living to assisted living, the Lake Highland staff has made this stressful decision easier by walking us through the process, answering our questions and welcoming my mother. The staff is amazing and my mother is happy. Thank you!

Anonymous

Assisted Living

Family/friend

November 22, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Pleased with mom's care

BLH is a wonderful community. The caregivers are very friendly and attentive. I feel good knowing she is well cared for.

Anonymous

Assisted Living

Family/friend

November 22, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Staff
5.0

Facility neat and clean. Wonderful staff.

Randy N

Assisted Living

Family/friend

November 22, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Staff
5.0
Meals & Dining
5.0

Friendly staff, food has been good. Facility is clean. Property is well kept.

Joel T

Assisted Living

Family/friend

November 22, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My dad has been here for a year. He is so happy at Brookdale Lake Highlands. The staff does an amazing job.

Anonymous

Assisted Living

Family/friend

November 22, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very nice facility. The staff is very friendly, they care a lot about the residents and they take care of them really well. They're very knowledgeable when it comes to the needs of residents and if families have questions. They're all appreciated.

Carole S

Assisted Living

Resident/client

October 31, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Lake Highlands

Great community

Mitchell B

Assisted Living

Family/friend

October 31, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

All good, If i was unhappy you would already know

Lisa R

Assisted Living

Family/friend

October 18, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0
Meals & Dining
4.0

He’s happy

The facility is always clean when I visit on random days. Staff is friendly and staff retention is high. My spouse has thrived within his little community. They have also helped me when I reach out for emotional support which was comforting. They are also responsive to Q and A

Ann W

Assisted Living

Family/friend

October 10, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale is wonderful place

Brookdale is a wonderful place. The caregivers are kind, knowledgably patient and hands on. Mother is very content. I have peace of mind.

Anonymous

Assisted Living

Family/friend

October 10, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale Lake Highlands

I am well pleased with the care my sister is getting in memory care. All who care for her care caring and very professional with her well as with her family.

Anonymous

Assisted Living

Resident/client

October 10, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale Lake Highlands

Excellent services from all staff, Very patient with residents at all time observed. Very please my sister is under their care.

Anonymous

Assisted Living

Family/friend

October 10, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale Lake Highlands

Wonderful plan for my sister. I appreciate everyone of the staff. They are all so caring. Thank you Brookdale.

Brookdale Lake Highlands

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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