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Brookdale Pinehurst

17 Regional Drive, Pinehurst, NC 28374

For pricing & availability:
(866) 374-4058
9.0
Review score
31 reviews
Add review
9.0
Review score
31 reviews
  • 5 star
    65%
  • 4 star
    13%
  • 3 star
    6%
  • 2 star
    6%
  • 1 star
    10%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Pinehurst
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Brookdale Pinehurst
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street view of Brookdale Pinehurst

Barbara P

Sibling of resident/client

5.0 out of 5 stars

Brookdale does a great deal of good things for the residents. The employee are all very friendly, always able to help when needed. They make the residents feel good by calling their names.

Read all reviews

Brookdale Pinehurst

A fulfilling retirement is waiting for you, at Brookdale Pinehurst. Here, Brookdale’s trained team members work with residents directly to help them achieve their goals. Would you or your loved one like assistance with managing medications, walking to activities on-site, bathing, or eating during meals? Rest assured, the team is here to provide you with the right balance of care. The team is also available 24 hours a day, seven days a week to be alerted to an emergency. An emergency alert system and keypad entries are in use to promote safety for all.

Additionally, residents can look forward to fewer chores like preparing meals, worrying about home maintenance, housekeeping, and transportation. Leave your tedious chores in the past and embrace a future filled with colorful amenities and homey common areas. Socialize in the spacious lobbies with beautiful vaulted ceilings or catch up with friends in the cozy fireside living room or screened lanai. For your convenience, postal services, scenic walking paths, a library, and an arts and crafts studio can be used on-site.

What does your perfect day look or feel like? It's easy to plan your ideal schedule here. Join the community walking club, attend leisurely game and music nights,...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Pinehurst

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Pinehurst

9 out of 10
Review Score31 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.1
Friendliness
4.2
Care Services
4.0
Staff
4.2
Meals & Dining
3.3
Activities
4.0
Value for Cost
3.9

A Place for Mom has scored Brookdale Pinehurst with 9 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Brookdale Pinehurst has 31 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 31 reviews

Last Updated: 12/13/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Barbara P

Assisted Living

Family/friend

December 13, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale does a great deal of good things for the residents. The employee are all very friendly, always able to help when needed. They make the residents feel good by calling their names.

Deborah S

Assisted Living

Family/friend

December 13, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Friendly staff. Mom is happy here. The buildings is in need of some repair.

Donna M

Assisted Living

Family/friend

January 16, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Clean friendly and great management

Lovely place very clean lots of activities for the residents l, staff is great management is always in the facility to help with your needs. Dining room is beautiful food is good. Other residents are like family to each other. So glad we chose this place for our sister in law.

Glenda

Memory Care

Family/friend

November 16, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Staff
5.0

A positive experience.

For the meals and dining service and activities we cannot evaluate those. Our family really likes the "Home" like appearance, personal - deeply personal care from nurse (director) [name removed] , respectful compassion from [name removed] , openness & daylight bright of facility.

Anonymous

Assisted Living

Family/friend

July 17, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
1.0
Meals & Dining
1.0

Brookdale Pinehurst Review

It was an awful experience. They did not enough staff, the staff that were there were aggressive and un-managed, the food: worse I had ever seen, they lied to us in the sales process, it is a horrible place unless you do not like your parent or loved one.

Cathy E

Assisted Living

Family/friend

July 12, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend Brookdale Pinehurst

5 stars for all!!! I love Brookdale Pinehurst, they take great care of my mom and I would recommend it to anyone... but only the one in North Carolina

Anonymous

Assisted Living

Toured community

June 16, 2023

5.0 out of 5 stars
Verified Review

Tour of Brookdale Pinehurst

We took a tour of Brookdale Pinehurst while searching for an Assisted Living facility for our loved one. This facility was great! The staff and value for cost were great. The cleanliness and friendliness were also great!

Cathy F

Assisted Living

Toured community

September 21, 2022

5.0 out of 5 stars
Verified Review

Review for Brookdale Pinehurst

It was a nice place, and the residents were interacting very well but the price wasn't within my budget.

Lisa

Assisted Living

Family/friend

August 11, 2022

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Staff
5.0
Meals & Dining
2.0

Lovely Facility and Staff!

Brookdale Pinehurst is a lovely assisted living facility, and the entire staff has been an absolute pleasure to interact with. As the daughter of two of the residents, I really only know what I hear from my parents, and for the most part, it has been very good. The food continues to be their chief complaint: choices, selections, quantity, temperature, spices, sauces, etc. There needs to be more variety at breakfast and dinner; perhaps spaghetti and meatballs, pizza, hot dogs, etc. would be nice as additional options instead of grilled cheese and chef salad every night. So, other than that, I give Brookdale high marks all the way around!

Frank

Assisted Living

Resident/client

August 11, 2022

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Staff
5.0
Meals & Dining
1.0

Everything's Great but the Food!

Our only complaint, as you know, is the food. We continue to be disappointed with the options, the selections, and the serving sizes. We would like to have different options for dinner other than the same chef salad and grilled cheese every night. We would like to have pizza, mashed or baked potatoes, spaghetti, hot dogs, roast beef, meatloaf, etc. For breakfast, I can no longer eat scrambled eggs and bacon every morning; it's just not acceptable. I would like pancakes, French toast, waffles, cereal, pastries, etc. I have voiced my concerns and desires several times, but nothing has really changed.

Jeannie

Assisted Living

Family/friend

April 15, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Family environment

The community is very clean and the staff members are super nice, they really get to know the families and all now know our names. The meals sometimes are little to be desired but we do think the dining service is just fine. We are not sure what different activities they have, but they do a great job coming to get our loved one and accompany him down to the activities. He tends to be forgetful so we really appreciate that. Based on our experience so far we would recommend the community to other families.

Valerie

Assisted Living

Family/friend

December 27, 2021

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
3.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
3.0
Meals & Dining
3.0

Let me tell you.....

I chose Brookdale for mom who has some dementia. 3/20-6/21. ~Went thru 2 Adm. Directors & 2 temps in 1 yr. ~Had to pay $[amount removed] for a 24-hr guard to keep Mom in her room for 14 day move in quarantine, I wasn't informed was coming. Statement is never correct. Had to produce cancelled checks, accused of not paying 1 month by corporate, the facility is telling me pay the monthly amount. I paid on time every month! Corporate did find THEIR mistake! ~We said no to covid vaccine. Did sign for the flu vaccine. Gave Mom the covid ANYWAY! ~Mom wears depends. Her garbage smelled of urine. I asked employees to empty more. It wasn't done. Mom & her room smelled of urine. ~ 5 times i couldn't find employees to let me IN/ OUT the locked front door on weekends. No one around. Accidents can happen! ~ $[amount removed] mth for Mom's personal care! ~Moved Mom to a place that has daily garbage and laundry. The personal care $[amount removed] mth Rent is $[amount removed] less. Better care, people around 24hrs. I DID TELL YOU!

anonymous

Memory Care

Family/friend

August 9, 2021

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Memory care at Brookdale

Hopefully things are getting better over here but we did not have a good experience in the memory care unit. Based on our experience I could not recommend them.

Anonymous

Memory Care

Toured community

March 16, 2021

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

This is the place! Brookdale was warm and inviting. [name removed] was awesome! The entire facility was clean, well planned out, and the decor was beautiful. There are many screened-in porches for residents, an outdoor area for walking, and a couple of activity rooms. One was a mini theatre with a popcorn machine. We're telling Mom this is it! We're sure she'll love it.

Anonymous

Memory Care

Family/friend

October 8, 2020

0.5 out of 5 stars
Verified Review
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
4.0
Activities
0.5

Avoid Brookdale Pinehurst

I wouldn't recommend this community to anyone. My loved one had was to be moved from the regular memory care to another community. I ended up hiring a round the clock caregiver. During that time my loved one may have had three aggression during the month or so they were there. There was a woman who kept walking in to my loved one's room and she even poked me when I visited my loved one. I and a few friends went to move my loved one out of the community. The bathroom and the cabinet under the sink were horrible. It was a disgrace and I feel that they staff just through things under the cabinet so they didn't have to deal with it. The room wasn't vacuumed since I don't know when. For the price I feel it should have been better taking care of. The PA is useless. Most of the staff is nice. I feel the community is understaffed as a whole. It is hard to get a hold of anyone after hours or on the weekends.

Kim

Memory Care

Family/friend

November 10, 2018

4.5 out of 5 stars
Cleanliness
3.5
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0

Great choice!

Mom is doing real well at Brookdale. I was worried that she might decline since she came from an Independendent Living Facility and moved across the country. She has done very well and flourished. The staff has been wonderful and keeps her involved. She has made friends and we are very happy with our choice of Brookdale!

Marianne

Memory Care

Family/friend

December 10, 2016

2.5 out of 5 stars
Verified Review
Cleanliness
2.5
Friendliness
2.5
Value for Cost
2.5
Care Services
2.5
Activities
2.5

I like the place so far, but my mom is NOT happy. She complains all the time. The lady next to her is 101, blasts. Tv. Leaves bathroom smelling. Etc. At least this is what mom is telling me. She is supposed to get a 1 bedroom studio and not share kitchen n bathroom. I'm.not sure what to do. I really thought it would be good for my mom who is 82 and very active.

Anonymous

Memory Care

Family/friend

November 11, 2016

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Dad's Care

My father is doing great with this community. He is active with playing the piano when they have activities. He enjoys Bingo. We are so happy to see a community that is more like a home atmosphere and not a hospital facility for him to call home. We toured another community, but this environment helped us make the decision for him to move this community. Dad is seeming to like the meals. We would highly recommend this for other families and there loved ones for great care and value.

Cynthia Harris-Smith

Memory Care

Family/friend

August 28, 2016

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Deeply Disappointed

Unfortunately I din't have such a pleasant experience with this company. As I have visited, I notice it doesn't seem as though management is very involved in the community. A few of the residents I have noticed, appear to need more of a skilled facility. It concerns me for several reasons, one I do not feel as thoughyou loved one is getting the proper assistance because of some much time being spent on more advance details conditions, and two they seem to be severely understaffed. As I have spoken to staff in passing, they all seem to be unhappy with the condition same they are forced to work under. I'm just wordering how so many things have gone unnoticed, if I'm able to see them as just a visitor. One other concern that I've mentioned to management before is the smell in the air, it seems to be a moldy odor. I would love to see some changes soon in this community, as the rest of my family is ready to seek other placement.

Anonymous

Memory Care

Family/friend

March 11, 2016

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.5
Care Services
3.5
Activities
3.5

A Learning Experience

My father is stable here at Brookdale Pinehurst. So far it has been a good experience. My only thing about this community is that there are add-on's to my father's bill at the end of the month that they don't discuss with you before move in. I would say it is a nice community and has a good staff here. The place looks great and clean. The meals are good and it has been a learning experience for me.

Brookdale Pinehurst

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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