1.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

3.0

Value for Cost

1.0

Care Services

2.0

Activities

4.0

Staff

1.0

Meals & Dining

4.0

Terrabella Southern Pines

Terra Bella was willing to accept our loved one even though he was not medically regulated when they accepted him-which we greatly appreciated at the time since they were the only ones willing and he had been in the ED at UNC for 15 days-and they knew he was not medically regulated-he was extremely exit seeking and on-the-go when he got there and could be aggressive when they redirected him-but it became clear that they were not willing to take care of any of their residents who had any behavioral issues at all-like they could reason with a person with dementia-they just didn’t seem to want to be bothered by anyone who was not completely compliant. And with their demographics in the Southern Pines/Pinehurst area there are plenty of people to keep them full that are completely compliant-that's all they want-didn't feel any love from this facility like we did at his second facility-Cardinal Care of Dunn-they loved him dearly and cared for him in that manner-something we never got from Terra Bella-we found the executive director to be not the type person for the job-that's the best way to say it without insulting him-but he did not fit the job-no compassion or love which are the main requirements for caregivers-hope this saves some family from the stress of having to find another facility while their loved one languishes in the hospital-another 15 day stay until we could find another facility-and when he left that last hospital stay precipitated by TerraBella-he had declined rapidly and was put on hospice care almost immediately when he arrived at his new facility-so if this helps another family from having to deal with that, then that is good. I would hope that other families are aware of the type of resident they want-they don't mind selling a bed-and they also don't mind kicking your loved one out if they are the least bit noncompliant - which is not a good thing for the resident or their family-the family needs to know up-front what is required of their residents, so to speak

1.0 out of 5 stars

Cleanliness

3.0

Friendliness

3.0

Value for Cost

2.0

Care Services

1.0

Activities

1.0

Staff

2.0

Meals & Dining

1.0

Management Is untrustworthy

I would not recommend sending a loved one here. Food is disgusting and people are left in tenue rooms screaming for hours. Unfortunately if a valid concern about the treatment of a loved one is reported, the response back from management is the resident or their family must be lying. Retribution and threats are then issued toward the loved one’s family and retribution is taking out on the resident

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

5.0

TerraBella Southern Pines review

Overall decent. Staff very caring. Often physical access for family was frustrating. Front door bell doesn't ring inside facility, so outside of weekdays 9-5 you had to wait until a staff person walked by. Also had to find a staff person to let you leave. (Another facility had exit code posted in a visually disguised way so residents didn't use it.). Wish they could have provided iPad for Facetime/virtual visits for out-of-town family and friends. Phone access in general difficult.

3.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

3.0

Value for Cost

2.0

Care Services

2.0

Activities

4.0

Staff

2.0

Meals & Dining

3.0

Review for TerraBella Southern Pines

I would not recommend Terra Bella for anyone's loved one. My husband was there two years ago. I met with the director almost weekly, with little improvement. My husband fell & broke his arm, I had to take him for follow up appointments although it was due to their neglect. He was sent to the hospital a couple times & I had to take him back to the facility because no one would answer the phone or there wasn't arrangements to pick him up

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

1.0

Value for Cost

2.0

Care Services

3.0

Activities

2.0

Staff

2.0

Meals & Dining

4.0

Review for TerraBella Southern Pines

I had to remove my mother, very bad care, my mother was not being cared for, terrible situation. Would not recommend.

3.0 out of 5 stars

Verified Review

Our tour

We took a tour of TerraBella Southern Pines during our search for an Assisted Living facility for our loved one. Our tour was good. The facility was okay. The cleanliness and friendliness were okay, also.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

5.0

Staff

4.0

Meals & Dining

4.0

Staff

The maintenance and housekeeping staff are great. They work really hard to care for the residents. I cannot say enough about them. The building is very clean and well keep up. The best community I have toured.

3.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

3.0

Activities

2.0

Staff

4.0

Meals & Dining

5.0

Friendly Staff

We picked this community because, I liked the layout of the rooms, and the interaction with the staff. They need to add more social activities for the residents.

3.0 out of 5 stars

Verified Review

Cleanliness

3.0

Friendliness

3.0

Value for Cost

3.0

Care Services

2.0

Activities

3.0

Staff

2.0

Meals & Dining

2.0

Sold A Bill of Goods That Isn't There

This seems to be an average community. They seemed to be short staffed like a lot of communities in the area. I'm not sure if this is because of the time we are in, or circumstances. The director is willing to meet with me about my concerns and questions. At first it they were not following through with requests from the family. The plates of food look like a tv dinner and this isn't what was told to us during the tour. We were told the community had a chef who will cook balanced meals. The residents request additional food and the community is declining this for the residents. The nurse is good at making sure my loved one has coffee when they want it. From the time I had the tour to when my loved one moved in, the community was sold to a new company, and the community didn't tell us this change during the tour, so we would be prepared. There was all new staff when we moved my loved one in. The memory care unit has a secure entrance, and the family will have to wait for 10 minutes or more to get in or exit the memory care unit. There has been no follow through in finding a receptionist to allow the door to be open for visitors. The internal communication is off and the family member communication with staff as it is hard to get a staff member to answer the phone about our loved one. The staff isn't following the communication care plan for our loved one. They called family prior to calling the hospice team after a fall.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Staff

5.0

Meals & Dining

4.0

Excellent Care, But Not Easy Access for Visitors

They have good staff and caregivers here. The care my loved one is receiving is great! The staff truly care about my loved one and for their health and this is important to the family. There are somethings that can be frustrating as they don't have enough staff to man the secure door to let you in to visit your loved one. The visitor is left waiting at the door, until a staff member comes to the door. There is a delay in leaving the community, as the staff must let the visitor out the front door. There are three meals a day served to the residents here.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

The Perfect Place for My Loved One

I would recommend the community to others for their loved ones. The care the staff provides and the way they treats my loved one is wonderful. The community is very active with activities and the staff make sure to assist the residents in engaging the residents with other residents for socialization. My loved one enjoys the food. There are three meals a day served to the residents, and he residents have choices to choose from.

2.0 out of 5 stars

Verified Review

Cleanliness

2.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

2.0

Staff

1.0

Meals & Dining

2.0

Don't send someone you care about to TerraBella

The medical support was terrible. The regional nurse assigned to the building was at a different location, and was also terrible. When renewing my loved ones contract, the lady was yelling at me. My loved one was unable to get medication for a few days. There assessment of my loved one was not accurate. I had a really bad experience.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

3.0

TerraBella Experience

The main thing that sticks out about TerraBella Southern Pines is the staff who work there, they are extremely caring and friendly.

4.0 out of 5 stars

Verified Review

tour review

Our family had an in person tour and it was a lovely experience, but the hallways seemed super long and we just did not want our loved one to have to walk long distances to get to and from places.

5.0 out of 5 stars

Verified Review

Tour of Elmcroft

We really enjoyed our tour with Elmcroft of Southern Pines. It is a very nice facility and it was our second choice.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Care Services

5.0

Staff

5.0

Elmcroft has high standards and treats the patients very well

So far we have had an excellent experience we are very happy. When we speak to our loved one there she seems to like it very much, and she interacts with the residents and likes watching movies with them. Her weight and blood pressure is very good, and she loves the meals. The food there is very good. The cleanliness of the community is immaculate.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

A beautiful and well presented community. Not sure she would need all that assisted gives.

3.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

3.0

Care Services

2.0

Staff

4.0

Not the right place for my mom

The staff was always very friendly and helpful. I just think it wasn't the right level of care for my loved one. Elmcroft is designed for someone who can still independently care for themselves. I thought the cost was reasonable for what they were able to do there.

5.0 out of 5 stars

Verified Review

Friendliness

4.0

Care Services

5.0

Activities

5.0

Staff

5.0

It's Hard to Evaluate Until the Covid Situation Changes

It's really tough to give an accurate assessment because of Covid. They only just opened up for in-person visits in the last week, and they opened dining a couple of weeks ago. Before that it was served in the rooms on a styrofoam plate. The staff have a tough job, and the added responsibilities of Covid have been hard on them Everybody there has been vaccinated. They do a good job encouraging our loved one to participate in activities. We've seen exercise, music, etc. We've had one rent increase since we've been there. Our biggest complaint is just not having access to our loved one due to Covid. Her cognitive level has declined since she's been there, it's unclear whether that's just a natural progression, or if it's due to limited interaction because of Covid. Some of the staff there go out of their way to help her and have been great at communicating with us. We definitely have our go-to people when we need to know something or get something done. Even the maintenance guy was happy to help our loved one set up a landline telephone and showed her where it was and tested it out for her. That made us feel a lot better about being able to communicate with her.

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

My husband and I were very impressed with Elmcroft senior assisted and memory care living. The brightness of natural light and canned lighting, the cleanliness and decor, the courtyard spaces, the way in which the residents were groomed, the friendly staff, everything about it was what we have been looking for in care for my parents. Elmcroft is definitely on our list of places we are considering for my parents.