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Brookdale Potomac

11215 Seven Locks Road, Potomac, MD 20854

For pricing & availability:
(866) 374-4058
8.6
Review score
59 reviews
Add review
8.6
Review score
59 reviews
  • 5 star
    37%
  • 4 star
    45%
  • 3 star
    10%
  • 2 star
    0%
  • 1 star
    8%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Potomac
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Brookdale Potomac
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Eileen C

Spouse or partner of resident/client

5.0 out of 5 stars

Highly Recommended

My husband is receiving excellent care at Brookdale Potomac for his dementia and diabetes. The staff are extremely professional and genuinely care about the residents. They have an extraordinary range of activities, even in memory care. Including weekly outings to restaurants, parks or museums; pet therapy; musical performances; arts and crafts; exercise classes; gardening; cooking; and ongoing social activities. The rooms and common areas are very spacious. Many medical services are available onsite, including PT, primary care, and dental care. And my husband loves the food. The costs are also lower than many places. I recommend it highly.

Read all reviews

Brookdale Potomac

In a lovely park setting, you can embrace dementia care or assisted living in an upscale community called Brookdale Potomac. The residents here look forward to consistent care and fun trips to nearby parks, and local spots like the Hillwood and Textile Museum, The National Gallery, and the Smithsonian Air and Space Museum.

Each day, the staff assists with personal chores and care needs. Would you like assistance with bathing, dressing, managing medications, or something more specific? Rest assured, the team works with each resident to fulfill their needs in a timely and respectful manner. Personalized memory care and dementia-friendly activities are also provided, as needed, and the staff is available 24 hours a day, seven days a week to be alerted to an emergency. Plus, an alert system and keypad entries are used to heighten security on-site. Aside from care and safety, residents benefit from help with housekeeping, transportation, home maintenance, trash removal, and meal preparation. If you have personal requests, the concierge can assist, and on-site postal services, a therapy room, and a beauty/barber shop are also available as needed. With less chores, and more amenities, your schedule may feel like it's wide open. Read quietly in the cozy...

Senior living options offered

  • Assisted Living
  • Memory Care

Brookdale Potomac

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Potomac

8.6 out of 10
Review Score59 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.3
Friendliness
4.2
Care Services
4.0
Staff
4.1
Meals & Dining
3.9
Activities
4.1
Value for Cost
4.0

A Place for Mom has scored Brookdale Potomac with 8.6 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Potomac has 59 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 59 reviews

Last Updated: 9/23/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Eileen C

Memory Care

Family/friend

September 23, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly Recommended

My husband is receiving excellent care at Brookdale Potomac for his dementia and diabetes. The staff are extremely professional and genuinely care about the residents. They have an extraordinary range of activities, even in memory care. Including weekly outings to restaurants, parks or museums; pet therapy; musical performances; arts and crafts; exercise classes; gardening; cooking; and ongoing social activities. The rooms and common areas are very spacious. Many medical services are available onsite, including PT, primary care, and dental care. And my husband loves the food. The costs are also lower than many places. I recommend it highly.

David Seeger

Assisted Living

Resident/client

April 6, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Excellent care

The nursing care is excellent around the clock. They make sure that I am comfortable and listen when I tell them that something is not right. They communicate with the doctor to alleviate my problems. I am sleeping better because they told the doctor when something is working or not working. The PT/OT therapists listen to me as well and adjust my program to my needs The activities are interesting and give individuals the options to participate as much or as little as they choose. Their field trips are excellent and tailored to my limitations and interests.

SAMUEL

Assisted Living

Industry reviewer

January 16, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Care Services
5.0
Staff
5.0

Well run

As the visiting Podiatrist at Brookdale Potomac, I must say this is a very well run facility. The staff is great and caring. The staff communicates very well (and often) with me. This exemplifies how on top of their game they are.

Brent C

Assisted Living

Family/friend

January 16, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review Brookdale Potomac

Our mom came to Brookdale Potomac three years ago. We have had a very positive experience. The staff have been attentive to MOM‘s needs and responsive to our requests to keep her safe and happy. Thank you, Brookdale Potomac, for creating a professional, yet family-like environment For the residents and their family members! The Cooper’s

Jannat C

Assisted Living

January 12, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Passion

Staff work as team with passion for seniors. staff is experienced and many staff members have been working for over 10 years. Community is located centrally and can be reached easily. community has excellent dining program, activities and customer service.

Eileen C

Memory Care

Family/friend

December 10, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommended

Our family member recently moved to Brookdale Potomac and is receiving excellent care. The nurses and other staff have been professional, attentive, kind and patient. He is able to receive PT, OT, primary care and diabetic care onsite. And he enjoys the home-cooked food and many social activities, including musical performances and field trips. The resident rooms and common areas are clean, spacious and bright, with a beautiful outdoor patio area. It's a friendly atmosphere, with a resident dog and very caring people, in a beautiful setting. I would highly recommend it to anyone looking for assisted living or memory care.

Anonymous

Assisted Living

Family/friend

November 8, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Great location, Facility, and Staff.

Brookdale Potomac is directly across the street from my folk's old house, which made it the only one my mother would agree to move into after 4 months of arguing. It's a lovely facility with a great staff, and while not as expensive as some places I looked at, I think it's still very pricey.

Heather G

Assisted Living

Family/friend

September 11, 2024

1.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
2.0

Poor service at astronomical prices

The sales pitch does not match the experience. The staff walks out at 5:00 instead of a warm hand off to the people on the next shift. Communication is awful. Emails are not returned. If they are they don’t send what you’re asking for. Residents are in the dark about when laundry/shower/cleaning. Not sure cleaning is happening at all. They do not wish to rectify incorrect invoices. They simply want you to pay and ask for reimbursement later. Broken things take two weeks plus tons of begging to be fixed. Thermostats are broken in both apartments my parents occupy. Not at all what we expected in the worst ways.

Anonymous

Assisted Living

Family/friend

December 8, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Lack of care.

I would never ever recommend Brookdale Potomac to anyone who has a loved one that is not fully physically and mentally capable of taking care of themselves on their own. This is NOT an assisted living space. It is also NOT a Hospice friendly or Hospice knowledgeable place- which they told us they were. No one should be referred here.

M S

Assisted Living

Toured community

May 18, 2023

5.0 out of 5 stars
Verified Review

My Tour Experience at Brookdale Potomac

I looked at this community along with several others in the area. This was a good community. We allowed our loved one to make the choice. Brookdale was out of our price range it was way more expensive than the others.

Anonymous

Assisted Living

Family/friend

March 2, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

What We Were Looking For

My loved one and family are very happy with Brookdale. The staff are very kind and make sure they say hello to me anytime I visit my loved one. This has been a very good experience for us. All the administrative aspects have been handled very professionally. They made sure that we had all of our questions answered, and understood all the details. There are three meals served a day. The apartment for my loved one has a nice sized kitchenette in it. The laundry service is provided by the community and done weekly, or as needed.

GLR

Assisted Living

Family/friend

January 11, 2023

3.0 out of 5 stars
Verified Review

Parts of it are nice, but the care is lacking.

I'm not that thrilled with Brookdale Potomac. They were TOO quick to get back to me after I was referred to them - they gave off the impression of ambulance chasers. Whoever came to our house to do the assessment of our loved one was either not very honest or not very thorough. So our loved one is having some struggles. She keeps falling. They're not helping her to the bathroom, and they're leaving her wet. They'll often go many hours without checking on her. Some of the staff are nice, but others are rude. The CNAs are not that knowledgeable. They had a Covid outbreak, and they didn't notify anyone. The facility itself is lovely, and it's clean. The food is good. But they do not have enough staff. I think what it comes down to is that Brookdale is a big chain, and I feel like they're more concerned about their budget than their residents.

Charles U

Assisted Living

Family/friend

October 3, 2022

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Great Location in the Heart of Potomac

They have an excellent staff here. The community is nice and clean. The food could improve on the quality of taste for the residents. They community does provide options for the residents to choose from for meals. There are three meals a day provided to the residents. There may be a small delivery fee to have the meals delivered to the resident's room.

Stephanie H

Assisted Living

Toured community

April 6, 2022

5.0 out of 5 stars
Verified Review

My tour review

This community was dark depressing and would not have considered probably one of the worse communities that I visited.

anonymous

Assisted Living

Family/friend

March 3, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

A great place to live for seniors with a caring staff

This is a really good community and they try very hard and they are responsive to my concerns once I tell them the concerns. They are a very responsive community with my loved one. Sometimes I do have to micro manage from time to time and they still getting used to my loved one during the transition period.

anonymous

Memory Care

Toured community

January 28, 2022

4.0 out of 5 stars
Verified Review

Tour of Brookdale

We had a really great tour experience with Brookdale Potomac and liked this facility. We were impressed with our tour guide and all of the information that he gave us. They were wonderful with the follow up and gracious when we told them we had decided on another place. The only turn off for us was the odor we got when in the residential area.

M T

Assisted Living

Family/friend

November 10, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Brookdale set the stdndars for excellent memory care

Brookdale has a huge variety of activities, our loved ones have a monthly calendar that shows all the daily activities. So far they have had not one complaint about the meals or dining service. Brookdale was very competitive in price for everything they had to offer, and our loved ones apartment was newly renovated.

anonymous

Assisted Living

Toured community

November 9, 2021

3.0 out of 5 stars
Verified Review

My tour review

This community was okay but it did not match or come close to the community that I was really interested in for my loved one.

anonymous

Assisted Living

Family/friend

September 28, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

Things aren't as easy as they seem.

I would advise to make good decisions because everyone's experience is different.

anonymous

Assisted Living

Family/friend

April 9, 2021

4.5 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.5
Care Services
4.5
Staff
5.0

Our experience

At the end of the day, you're not going to find a group of people who are more caring. I really do feel they did everything they could to give my loved one dignity and comfort and give her what she needed. Because of Covid, there were so many restrictions and policy changes, and I felt they were trying to do as much as they could for the residents and their families within those parameters being forced on them. Was it perfect? No. But I really felt they tried to do their best. And if something wasn't perfect, they knew it, and they tried to change it. The food was fine, not gourmet dining by any sense, but based on the target audience it seems okay. On paper, the activity offerings look good, and I think they really do try to have a good calendar of opportunities for people to get involved and do things. My loved one had vision issues - I would have liked to have seen more accommodation for her involvement. She would have needed a one-on-one person to walk her through, and I think she missed a lot of the opportunities. Their costs are in line with similar facilities in the area. I was far less concerned about the money and most concerned that she was getting the care she needed.

Brookdale Potomac

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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