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Brookdale Richland

1629 George Washington Way, Richland, WA 99352

For pricing & availability:
(866) 374-4058
8.4
Review score
41 reviews
Add review
8.4
Review score
41 reviews
  • 5 star
    24%
  • 4 star
    32%
  • 3 star
    32%
  • 2 star
    5%
  • 1 star
    7%
See all reviews
8.8
Review score
32410 reviews
644 facilities
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Brookdale Richland
SaveShare
Brookdale Richland
9 photos7 floor plans
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Betty S

Resident/client

5.0 out of 5 stars

Happy at Brookdale Richland

I love living at Brookdale Richland. They all respect our choices and preferences on care and dining. My apt is clean and always feel safe. The staff and other residents are amazing and friendly.

Read all reviews

Brookdale Richland

Redefine your independence when you live at Brookdale Richland. When it comes to personal assistance, residents here can choose how much care or help they need.

Brookdale’s friendly team works to provide residents with purpose and a sense of belonging, while prioritizing their health and safety. Communication is emphasized throughout the community, and whether you require assistance with medication management, bathing, dressing, grooming, or other personal tasks, your unique needs will be met.

Rest assured, trained team members are available 24 hours a day, seven days a week to be alerted to any emergencies, and an emergency alert system is also in place throughout the community. In addition to state-of-the-art security, residents' chores are erased from their daily to-do lists. Say goodbye to housekeeping, home maintenance, laundry, and meal preparation. Some additional perks include a concierge service, postal services, and transportation assistance. A bank, a therapy pool, a chapel, and a beauty/barber shop are offered, to be used as needed. Residents here also enjoy access to a fitness center, a movie theater, a community rental space, and a guest suite, perfect for visiting loved ones. With a list of vibrant amenities within reach, your days may soon begin to feel effortless.

Community Services...

Senior living options offered

  • Assisted Living
  • Independent Living

Brookdale Richland

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Brookdale Richland

8.4 out of 10
Review Score41 reviewsWrite a review
Overall Experience
3.5
Cleanliness
3.6
Friendliness
4.2
Care Services
3.3
Staff
3.8
Meals & Dining
3.4
Activities
3.5
Value for Cost
3.4

A Place for Mom has scored Brookdale Richland with 8.4 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Brookdale Richland has 41 reviews with an average "overall experience" of 3.5 out of 5.

Filters

1-20 of 41 reviews

Last Updated: 10/4/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 4, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
3.0
Staff
2.0
Meals & Dining
3.0

My Observations

I'm disappointed in the lack of leadership there. Other areas for improvement: Timely attention to maintaining the building. Call buttons/bracelets/necklaces not working or not noticed when residents use them. Washing machines constantly broken, laundry getting lost, no one to drive the busses, bland food.

Betty S

Assisted Living

Resident/client

May 10, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Happy at Brookdale Richland

I love living at Brookdale Richland. They all respect our choices and preferences on care and dining. My apt is clean and always feel safe. The staff and other residents are amazing and friendly.

Anonymous

Assisted Living

Family/friend

May 2, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Quality care and communication!

Our mother was transferred here due to her "wandering" issues at a sibling facility. Being on Medicaid, her options were (and remain) severely limited. We had concerns about a "secure facility" and what that meant for mom. We met with the placement director and after a quick tour we were convinced. The staff here is visibly interested in their residents. ALL staff have been wonderful with communication. Having a parent with memory care issues/dementia is VERY trying. Brookdale has met the challenge with care, determination and affability. As a "state paid" resident, our mother has not seen a wink of "casual" care. She's as important as any other resident. A fact that I'm grateful for. Brookdale Torbett does great work and I'm sorry to see low rated reviews. I had to counterbalance them with my experience. I am so grateful to the staff at Torbett - they do the work that my family and I can not (or maybe some families CHOOSE not - but complain anyway) to do. We are forever grateful!

Bonnie C

Assisted Living

Family/friend

March 5, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Meals & Dining
3.0

Review for Brookdale Richland

The reason we picked this facility is because the apartment was bigger and had way more storage space (cabinets & closets) than any other facility we looked at for the price. And most importantly they allowed pets! Also the staff IS VERY pleasant and friendly.

Shauna

Assisted Living

Family/friend

February 8, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
3.0
Meals & Dining
1.0

The Nightmare continues

As the child of parents residing in the Assisted Living Facility, I am deeply traumatized and concerned about recent events. In the past month alone, they've dealt with a case of scabies and now bed bugs, which is unacceptable for any living environment. Additionally, encountering floating fecal matter in the community washing machines is appalling and unsanitary. The quality of food has been subpar, resembling slop rather than nourishing meals. Furthermore, the overall cleanliness of the facility has been severely lacking. These issues raise serious doubts about the standard of care and hygiene provided. Immediate action and improvement are imperative for the well-being and safety of all residents.

Donna R

Assisted Living

Resident/client

January 3, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Maggie B

Assisted Living

Resident/client

January 3, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

A Good Life At Brookdale

Residents and staff become part of a "family" who celebrate when we celebrate and mourn when we mourn.

Anonymous

Assisted Living

Resident/client

January 3, 2024

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
5.0
Value for Cost
2.0
Care Services
2.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

As a resident, I am pleased with the activities that are available and the opportunities to socialize with people. I am uncomfortable with the available of certified med staff.

Anonymous

Assisted Living

Family/friend

January 3, 2024

4.0 out of 5 stars
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

The residents and staff are very friendly and welcoming.

Anonymous

Assisted Living

Resident/client

January 3, 2024

4.5 out of 5 stars
Cleanliness
3.5
Friendliness
4.5
Value for Cost
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Enjoy the atmosphere

Everybody was willing to help me adjust to my new home. The staff are all very friendly!

Jack B

Assisted Living

Resident/client

January 3, 2024

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
4.0
Meals & Dining
5.0

Good experience so far. Staff is easy to work with. I feel safe against falls. Feeling safe is a major benefit. Food is above average.

Anonymous

Assisted Living

Family/friend

November 21, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Brookdale Richland

I liked the way the staff interacted with the residents. Also that if she goes on Medicaid she can stay in her same apartment. Also, it doesn't smell like a bottle of disinfect. I would tell friends that it is a place that they should check out and make their own decisions.

Shauna Lynn Joseph

Assisted Living

Family/friend

October 23, 2023

2.0 out of 5 stars
Cleanliness
1.0
Friendliness
2.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Staff
2.0
Meals & Dining
2.0

Nightmare in Care: A Shocking Inside Look at the Failings of Brookdale-Richland (George Washington Way) Assisted Living

As a concerned child of a resident, my profound disappointment cannot be overstated. Our experiences have been nothing short of a nightmare, plagued by medication errors, a consistent stream of administrative and service shortcomings. The billing process took an excruciating seven months to resolve, while the broken laundry facilities deprived residents of essential services for three months. Maintenance requests languished for weeks, and the pervasive odor of urine in the hallways epitomized the facility's apparent neglect. The food quality left little room for quality. Appalling amenities, including broken handicap buttons, unreliable elevators, leaky faucets, malfunctioning washer/dryers, remain unaddressed. Communication with the administrative staff is a challenging ordeal, exacerbated by the absence of after-hours call services, leaving residents feeling abandoned. Reporting conerns only prompted lip service no change. .

Anonymous

Independent Living

Toured community

May 22, 2023

2.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour with Brookdale Richland and it was just not going to be the right place for our loved one, it just felt more sterile and we did not see any residents anywhere

Bonnie C

Assisted Living

Family/friend

April 11, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
3.0

Good Value, Very Friendly Staff

This facility is obviously older and was undergoing massive restoration after a water main leak so things like activities, care services, and perhaps even cleanliness are hard to rate at this time. Brookdale is a huge conglomerate which makes some rules and policies more about their profits than the client which is very evident in their administrative paperwork. However, the local staff are very willing to accommodate the clients' need and wishes to the best of their abilities. I am pleased with the facility. The apartments had the best floor plans and square footage for the price as well as had the best storage space of anything we looked at. The only awareness that needs to be said is they want to charge you for things that may not be needed or are inappropriate. I had to stay on top of watching the bill for dates they started charging things and what they were charging. The staff was very nice and accommodating but if I wasn't paying attention....... Staff are wonderful, friendly, very willing to make accommodations.

Michael

Assisted Living

Toured community

January 30, 2023

3.0 out of 5 stars
Verified Review

tour review

Our family had an in person tour and while the staff members were very friendly and the tour guide was great - the rooms were not clean at all and the community was not very clean. Just from looking at the exterior building it was falling apart and needed more maintenance.

Anonymous

Assisted Living

Family/friend

December 19, 2022

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
2.0
Staff
2.0
Meals & Dining
3.0

I would suggest a more prompt response to the call button.

Bob H

Assisted Living

Toured community

November 8, 2022

4.0 out of 5 stars
Verified Review

I toured this community and we really liked it. The tour guide was very helpful. It's very clean and staff was friendly. This was our second choice and seems like a good place.

Anonymous

Assisted Living

Family/friend

October 26, 2022

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Very unhappy and disappointed. I would not recommend to anyone they have changed completely office staff twice in 3 months will not return phone calls or show up for meetings. They still owe my friend [amount removed] refund. My friend also fell twice in 2 weeks. She called for help and each time it was a 30 to 45 minute wait

B.C.

Independent Living

Toured community

October 6, 2022

4.0 out of 5 stars
Verified Review

Tour of Brookdale

We toured Brookdale Richland and it was very nice. They waked us through everything; we saw the eating and living areas. They explained all the in's and out's of living there, as well as the different activities they had going on. My mom preferred to stay home with in home care.

Brookdale Richland

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See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Brookdale Richland

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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