Anonymous
Assisted LivingFamily/friend
August 7, 2025
Ms K is fine
Everything about Brookdale is excellent. Food needs improvement. No in-house rehab. Only pt in room. Staff is so attentive
6110 Cypress Gardens Boulevard, Winter Haven, FL 33884

Holly D
Child of resident/client
Our family's experience
Staff has been mostly attentive. They definitely try and keep people happy and engaged. The nurses have been great. You have to be let in/out by staff and there can be a wait of 5-10 minutes plus before someone is available. Nights and weekends are definitely worse for that.
Read all reviewsBrookdale Winter Haven
Brookdale Winter Haven is designed with residents’ comfort and happiness in mind. Our community incorporates a homelike setting with many eye-catching perks to enjoy daily, like beautiful gardens and a delicious ice cream parlor. Residents can spend their day attending activities, pursuing a new hobby, or exploring the tropical surrounding area. This is all made possible by our team managing your care, as well as chores and home maintenance. Upon arrival, each resident is given a comprehensive and personalized assessment that allows them to share their needs, define their goals, and receive a custom care plan. Staff is available 24 hours a day, seven days a week to be alerted to any emergencies, and keypad entries have been installed for added protection.
At Brookdale Winter Haven, residents can receive a higher level of care and the benefit of care coordination overseen by a registered nurse through the exclusive Brookdale HealthPlus program. The Brookdale Care Manager (RN) can serve as medical advocate for residents and assist with organizing care transitions, coordinating referrals, scheduling follow up visits, and more. Preventative healthcare services, such annual wellness visits, immunizations, and health screenings are provided, as well as help with managing chronic conditions. Here, residents can...
Brookdale Winter Haven
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisor
Get a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Brookdale Winter Haven
A Place for Mom has scored Brookdale Winter Haven with 8.5 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Brookdale Winter Haven has 45 reviews with an average "overall experience" of 4 out of 5.
Anonymous
Assisted LivingFamily/friend
August 7, 2025
Everything about Brookdale is excellent. Food needs improvement. No in-house rehab. Only pt in room. Staff is so attentive
Holly D
Assisted LivingFamily/friend
June 11, 2025
Staff has been mostly attentive. They definitely try and keep people happy and engaged. The nurses have been great. You have to be let in/out by staff and there can be a wait of 5-10 minutes plus before someone is available. Nights and weekends are definitely worse for that.
Anonymous
Assisted LivingFamily/friend
May 8, 2025
Food was 3. All else was a 1. [name removed] end of life was horrible, they did not have meds to give him. When they finally got meds, it was too late to help! If I had the energy, I would have filed charges or sued. Their license should be removed! Cleanliness was lacking. Bathing and dressing him was not good. Keeping him Warm, he was always cold. Helping him eat. Giving him water, which I approved. Staff would say they couldn't do something because of the law, I'd cover it with the manager, he said I could sign a waiver and it would be done. Never, ever happened. The lack of meds at end of life was totally inexcusable!!!! My advise is to close the facility.
Qasim F Ward
Assisted LivingToured community
March 21, 2025
[name removed]is truly amazing! She was tremendous with helping me and my father in mapping a plan to help him get into a facility! Thank you [name removed] for taking the time and accepting us earlier than we was scheduled for. We really appreciate it and you!
Margie S
Assisted LivingToured community
December 31, 2024
Tour of the sight was very informative. I was very impressed with the facility, the cleanliness, the professionalism, knowledge, friendliness, of staff was excellent. I would highly recommend Brookdale at Winter Haven.
Robin
Assisted LivingFamily/friend
November 24, 2024
From the time we stepped in the door, everyone was pleasant and hospitable! The sales representative is very knowledgeable and answered all our questions. I was also impressed that she would answer my texts and calls promptly. The Facility was clean and has a comfortable, homey feel and mom has told me that she feels comfortable in her new place! The staff are great and her room is kept clean and the laundry is done once a week. Mom also likes going to the dining room for meals and having conversations with other residents. I have had meals with her and the food is delicious. She loves the entertainment and activities that are provided. Especially the music...she loves to dance! Our personal experience has been great and I would highly recommend Brookdale of Winter Haven as a wonderful place for your loved one.
Casey P
Assisted LivingFamily/friend
November 8, 2024
I am happy with the care my father is receiving; however, there have been many discrepancies between the price I agreed to pay and what he has been charged. There have also been issues with what services and supplies my dad should be receiving. It has been a continual struggle to be in agreement with the facility. After 3 months at Brookdale we are still not being charged the correct amount for rent.
regina h
Assisted LivingFamily/friend
October 3, 2024
Years ago, I helped a friend of the family out with her moving into Brookdale. They were amazing then and they’re amazing now if you’re looking for a place for your parents, choose Brookdale Winter Haven you won’t go wrong.
Anonymous
Assisted LivingFamily/friend
September 27, 2024
Horrible facility! They would make promises and not follow through. [name removed] passed on [date removed]. They failed to keep him comfortable during that time. Terrible experience. I would tell anyone not to go here!
Anonymous
Assisted LivingFamily/friend
September 25, 2024
We have had issues with the nursing staff not bring able to put in for medicines and refills. Telling us we needed to go buy items for my family member. My family member has fallen 4 times since in the facility. The last time he was released from the hospital to the therapy center, we came back to finding mold all over his complete room. Thankfully he was still in rehab and only stayed in another room for 2 weeks before they moved him back to the treated room. The office still have not reimbursed us for food, items that had to be throw away, furniture is still molding and items have never been treated for mold. Overall not pleased in different areas.
Anonymous
Assisted LivingFamily/friend
September 5, 2024
Positive for the most part. Recent staff turnover has been created some instability for the residents.
Becky
Assisted LivingFamily/friend
August 16, 2024
Brookdale Winter Haven administration and staff went above and beyond to take care of my mother-in-law when she was being very difficult and obstinate. They tried everything they could to get her to adjust to her new home, but she refused to cooperate. Even at that, they kept her there and cared for her when they could have insisted we move her. I will never forget their kindness to our family.
Mark
Assisted LivingFamily/friend
July 10, 2024
What we like the most about the Brookdale Winter Haven community is the staff, activities, and cleanliness. Based on the experience we have had so far, we would recommend this community to other families who may need a place for their loved ones.
Anonymous
Assisted LivingFamily/friend
July 5, 2024
I think it has dropped off a little because of employee turnover. I don't eat there but mom complains sometimes. But I think her taste has changed as she ages. I have nothing to compare it to but based on the experience we have had so far, I would recommend this community to other families.
Karen G
Assisted LivingFamily/friend
June 18, 2024
A lovely community with both assisted living and specialized memory care available in two separate buildings. Very kind and caring staff. Management genuinely cares about the residents' well being and doesn't hesitate to reach out if needed. I really appreciate that. The apartments are on the smaller side and are nicely kept. Both buildings are very clean and well maintained. Lots of activities if you're a joiner. I particularly like the very strong security measures that are in place. All guests are required to be buzzed in and residents cannot leave unless they're buzzed out. Conveniently located near shopping and a hotel. A lovely community.
Anonymous
Assisted LivingFamily/friend
May 29, 2024
There has been a lot of staff turnover in management and nursing staff. Medical assistance is very limited, so we do most everything on our own as they are difficult to work with. The food is good; kitchen manager does a great job.
Anonymous
Assisted LivingFamily/friend
May 24, 2024
The staff at Brookdale Winter Haven was communicative. The housekeeping was virtually nonexistent. About the only activity was bingo. The meal times were at ridiculous hours and took a long time to get a diabetic menu, then there were extra charges. I do not recommend Brookdale Winter Haven to others.
Anonymous
Assisted LivingFamily/friend
May 21, 2024
Big issues with the process of getting their meds. Dad wound up having to go to the hospital because they were not checking his diabetes. Head nurse was nice to Dad. Immediate staff not management was also nice. There were bedbugs in his apartment, and they never informed anyone. We had to throw out all of Dad's stuff. After I brought it to their attention, the new manager mentioned that they had such problems in the past. Dad did not like the meals at all mostly because of the repetition and flavor. Breakfast was a sore spot for Dad, As every time he asked for something they never had it. I pretty much had to go and fight with them to make them understand that they needed to check his blood levels at least twice a day. After that they were more on the ball. Had a problem also with getting his clothes washed and cleaning of his apartment. It got to the point that there was mold in his toilet. We would put his clothes out to be washed but then he would never get it back. The new manager said they were having quite a problem, with having the right kind of candidates for hire. Dad passed away [date removed] after he arrived at Brookdale. There were a lot of growing pains and I was constantly having to go over there. The assistant manager is horrible, but the rest of the staff was nice to Dad.
Luann
Assisted LivingFamily/friend
November 28, 2023
I would say that Brookdale was a nice small intimate community. I chose Brookdale for the size and the price.
Becky
Assisted LivingFamily/friend
September 11, 2023
Without a doubt I would (and have) recommend them. They exceeded expectations. We picked this community because of 1) location, 2) all one level, 3) choice of "apartment". Not just a bedroom, 4) appearance and smell, 5) friendliness of entire staff.
Brookdale Winter Haven
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.