6120 Cypress Gardens Boulevard, Winter Haven, FL 33884
Anonymous
Child of resident/client
Our families experience
Always smelled of urine. My mom tried to communicate the best she could said food was terrible She always made faces when she ate. My mother did not participate in those. Yes we would recommend this community to other families based on the experience so far.
Read all reviewsBrookdale Winter Haven MC
Embrace compassionate care and the lifestyle you’ve been searching for, at Brookdale Winter Haven. Located in Winter Haven, Florida, between the popular cities of Tampa and Orlando, you’ll find an abundance of serene lakes (around 50!), a majestic tower, vintage aircraft, and the largest LEGOLAND in the world. Winter Haven is also known for freshwater fishing, baseball, and skiing.
The memory care program at Brookdale Winter encompasses a tailored and person-centered approach to care. It’s designed to preserve residents' identity and helps each individual thrive — even in the advanced stages of dementia. With color-coded prompts, gentle reminders, planned activities, and unique programming, individuals with different cognitive abilities can find fulfillment in all aspects of life. Residents and family members alike can find peace of mind knowing that staff is available 24 hours a day, seven days a week to be alerted to an emergency. A 24-hour security system, secured entrances and exits, and keypad entry systems are additional safety tools used to further heighten on-site security.
Residents can also enjoy the benefits of Brookdale HealthPlus, which offers on-site care coordination overseen by a registered nurse. Here, residents receive personalized care plans and assistance with chronic conditions, such as...
Brookdale Winter Haven MC
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Brookdale Winter Haven MC
A Place for Mom has scored Brookdale Winter Haven MC with 8.4 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Brookdale Winter Haven MC has 27 reviews with an average "overall experience" of 4.2 out of 5.
Anonymous
Memory CareFamily/friend
October 20, 2025
Always smelled of urine. My mom tried to communicate the best she could said food was terrible She always made faces when she ate. My mother did not participate in those. Yes we would recommend this community to other families based on the experience so far.
CP
Memory CareFamily/friend
July 22, 2025
The staff was very friendly and helpful. I would recommend
Anonymous
Memory CareFamily/friend
April 16, 2025
No nursing staff (LPN, RN) available after 7 or 8 at night. If patient with dementia attempts to get out of a door, be prepared to have to pay for a private sitter for approximately 48 hours. If any kind of financial or billing questions, be prepared to be ignored. Administration gives you their cell phone number to call for concerns, and then doesn't answer and doesn't return messages.
Anonymous
Memory CareFamily/friend
October 1, 2024
I would recommend. The staff has been great. Everyone is very helpful and friendly.
Kelly
Memory CareFamily/friend
July 2, 2024
The staff was amazing. They helped at each phase and they were patient and kind. We couldn't have asked for better staff. Overall, the facility was great. Clean, well cared for and the food appeared great as well (I didn't get to sample)I would absolutely recommend this community to other families! As a matter of fact I always have recommended them to some folks I know in the Florida are
Ronnie M
Memory CareFamily/friend
September 8, 2022
They are caring and professional. Could improve on social activities.
Shelly
Memory CareFamily/friend
June 7, 2022
I am pleased with the community. I would put my loved one here again. This is a good place. My loved one is getting interaction with the staff, and other residents. I've seen residents make friends within the community. The community is good at helping the residents feel like they are doing something to help them. The community is secure and the residents do have the option to be in the gated part of the community whenever they want to.
anonymous
Memory CareFamily/friend
April 21, 2022
We felt very good about the cleanliness of the community. The activities director was fantastic, everything that was offered to the residents was great. The weekday staff were great, but the weekend staff were poorly trained to handle the end stages of Alzheimer's.
Anonymous
Memory CareFamily/friend
July 7, 2021
I would tell others that the staff seems to be attentive and to genuinely care about the residents. There are times that some of the staff can be rushed and short with responses. We still need to make an appointment to visit our loved one, it would be nice to just go and see our loved one.
anonymous
Memory CareFamily/friend
June 29, 2021
It's important for family members to follow up and be at the facility from time to time. I feel like the facility has had a hard time getting and keeping enough staff, so there have been a few instances where my loved one's specific needs were not met. I got her a special wheelchair due to a serious blood clot issue, which requires that her legs be elevated. A couple of times her legs weren't elevated, and one time the leg supports had been removed from the wheelchair and weren't found until a day or two later. I understand that they're short-staffed and things happen, but this was a critical health issue. I let them know my concerns, and to my knowledge that hasn't happened again. So they responded appropriately to the concerns I raised. Also, know that their strong point is not paperwork. If you want copies of any paperwork, be sure to insist you get them at the point that documents are generated. I've had to ask for documents several times and have still not received them. I've also had some billing issues related to automatic debit. They responded appropriately by waiving late fees, but months later the automatic debit still wasn't going through. I understand they've understaffed and burdened, but it's been frustrating spending the time on the phone to resolve. I think they really do care about their residents, and everyone that I have spoken to has always been pleasant and positive. And that goes a long way when dealing with the challenges of memory care residents. I've always found the staff to be friendly, upbeat, and caring.
anonymous
Memory CareFamily/friend
April 5, 2021
The staff is just babysitting and doesn't really care about the residence. The communication was not and they did not keep us update and were not good at returning calls. I would not recommend this community to others.
Lauren M
Memory CareFamily/friend
March 30, 2021
We chose Brookdale Winter Haven due to the compassion that the staff showed us. After speaking with the nurses and administrator, I felt like it was going to be a great place for my grandmother. They go above and beyond for their residents here and treat them like family. They are willing to work with each individuals needs since every dementia patient is not the same. I would recommend to others looking.
anonymous
Memory CareFamily/friend
March 11, 2021
Due to the covid restrictions we are not really able to get inside and see the community, but the staff members are very friendly and when it comes to the care services we do believe they are doing the best that they can. When we were able to visit the meals did seem to be okay, and they will call us to tell us our loved one is having fun with whatever they are doing that day. We do get pictures of our loved one coloring and watching movies.
Bob
Memory CareFamily/friend
January 27, 2021
The community has always treated the resident and myself with dignity. They take care of the residents, and add purpose to the resident as well. I've already recommended this community to others.
Anonymous
Memory CareToured community
November 7, 2020
Impressed. Bright and clean. Very attractive. Would be a good choice. Not quite ready yet.
Richard Land
Memory CareFamily/friend
June 3, 2020
They are a good place. They are cost effective. The do a good job taking care of the resident and the family. When hospice comes in they do a poor job with communication to the family. The food was good. Layout of community and room sizes are great. We had a good experience up until hospice came in and then at that point they never let me know what was going on with my mom.
Anonymous
Memory CareFamily/friend
November 10, 2018
Staff is friendly. Difficult to get maintenance to fix temperature problem. Clothes get mixed up.
Anonymous
Memory CareFamily/friend
April 28, 2017
We moved my father-in-law into this community. He had a short experience but they were very nice and they were good with what they provided for my dad.
Deb
Memory CareFamily/friend
June 27, 2016
My dad has been at Brookdale just over a month and has adjusted very well. The staff is very attentive to his needs, and to the needs of the family members who are sometimes more than his. It is a hard decision when realizing that the best thing for a parent it not to have them at home and them finding a place that you trust to care for them. Nurses, doctors, techs and activity directors have all taken the time to learn about him and take time to understand his needs and his interests. They are also sensitive to his needs and to our needs and do not hesitates to involve us when needed or let us be involved when we need it. Do we want him at home, yes. Is that what is best for everyone, no. He is where he needs to be and he does seem to be happy. He is still very important and they work with us to let him know that each and every day.
Anonymous
Memory CareToured community
June 10, 2016
Facility less than 3 years old, very clean and well-kept. Great activities and programming for residents.
Brookdale Winter Haven MC
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.