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Clark Retirement Community at Franklin

1551 Franklin St SE, Grand Rapids, MI 49506

For more information about senior living options:
(866) 374-4058
5 reviews
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Jack Kearney

Resident/client

5.0 out of 5 stars

Marie [removed]

Clark at Keller Lake is the choice we made for my wife Marie, With her safety a major concern in our early pursuit of help for her we were blessed in that the Clark Family program was a lot more than we expected. The overall is great and we look forward to her having and receiving the best of care and concern.The above rating speaks for itself.

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Clark Retirement Community at Franklin

Clark Retirement Community at Franklin in Grand Rapids, MI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living
  • Senior Apartments


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Reviews

for Clark Retirement Community at Franklin

Overall Experience
2.5
Cleanliness
3.6
Friendliness
3.1
Care Services
3.0
Staff
2.0
Meals & Dining
2.0
Activities
3.4
Value for Cost
2.6

A Place for Mom has scored Clark Retirement Community at Franklin with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Clark Retirement Community at Franklin has 5 reviews with an average "overall experience" of 2.5 out of 5.

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1-5 of 5 reviews

Last Updated: 3/30/21

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Margaret J

Assisted Living

Family/friend

March 30, 2021

2.0 out of 5 stars
Cleanliness
4.0
Friendliness
2.0
Value for Cost
2.0
Care Services
3.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Little personal connection

My mother has lived at Clark in Independent Living for over a year. We're very disappointed because there Isn't a staff member anywhere who really knows anything about my mom's interests or her family. It does not feel like "family" there. Covid played a part, but after being mostly confined to her room, she expected to be able to visit with a few of her own family members after the residents were fully vaccinated. Even when vaccinated, the requirements for visiting a resident were rigid...an appointment made well in advance, a Covid test for $30, safety glasses and mask (not regular glasses). Penalties were strict for "failure to adhere" to the rules. The visitor would be banned from visiting their loved one for three weeks after the first offense and with "visitation rights being terminated on a second offense". -So sad and hard on a resident's mental health.

Anonymous

Memory Care

Family/friend

November 23, 2018

1.0 out of 5 stars
Cleanliness
2.5
Friendliness
1.5
Value for Cost
1.5
Care Services
2.5
Activities
3.0

Disappointed in this team...

Totally agree with [Name removed] the first reviewer! [Name removed] -Your words captured our experience completely with our Mom. After 6 years living at Clark, no sympathy card was sent by their "caring" team, only a bill. Hospice of Michigan sent a beautiful card signed by their entire team. High turnover, lack of leadership is evident, accounting errors... However I must say some great people work there, but they won't stay because they are better than the leaders at Clark. They will go to work for the competition. Do your research before committing to Clark. There are many great communities in Grand Rapids - It's not what it used to be.

Sandy Smith

Memory Care

Family/friend

July 18, 2018

1.0 out of 5 stars
Cleanliness
3.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
2.0

Used to Awesome

As a family member I am beyond disappointed with Clark Retirement from the executive management to poor care and services. This community lacks the empathy, insight and simple honesty that would make this an awesome place. The staff turnover is incredibly high, numerous high level leadership people have left due to dishonesty, poor communication and lack of organization of the community. The food services has been an ongoing issue since 2016, and remains an issue today. The billing and finance staff are some of the rudest individuals. Despite the fact that myself and many family members have filed numerous complaints with the Executive Director, VP of Operations and President, Clark continues on a downward spiral.

Jack Kearney

Memory Care

Resident/client

December 2, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Marie [removed]

Clark at Keller Lake is the choice we made for my wife Marie, With her safety a major concern in our early pursuit of help for her we were blessed in that the Clark Family program was a lot more than we expected. The overall is great and we look forward to her having and receiving the best of care and concern.The above rating speaks for itself.

Teresa

Memory Care

Family/friend

August 28, 2013

3.5 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
5.0
Value for Cost
3.5
Care Services
3.5
Activities
5.0

Very friendly but slow response time to call lights

They took really long with the call lights, sometimes it would take so long that peopel wouldn't even bother. There was a lot I liked about CLark but that was the one thing I didn't like about them. part of the problem is its a big place and theres only so many staff members for a large place so you might be in one end of the hallway but there's no one around. They didn't hurry either, you may need to go to the bathroom now but they wouldn't come help until it worked for them. That never really changed but when I complained about something else they were really conscientious about making sure to remember it. I did like that they had a nice variety as far as the menu goes, they were very friendly and they would encourage peopel that were there to come out to round tables to eat in small groups and get to know each other and the aids would look out for them out there. They found out what my moms interests were and found her things to do.

Clark Retirement Community at Franklin

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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