4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

2.0

Care Services

3.0

Activities

3.0

Staff

4.0

Meals & Dining

1.0

Alto Clermont

The biggest is help turn over. Some are there just for money. FOOD on memory care side need serious help, but the chef is willing to listen

5.0 out of 5 stars

Verified Review

Accepting each stage of life gracefully

I have found the staff to be warm and loving and dedicated to making us all as comfortable as they can. The food is usually very good and you have a choice to eat what is on the menu for today or order off the menu. It is very clean here. There are lots of activities to get involved in if you choose! The key to being content is coming with the right attitude.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Relaxing All Included Lodge Resort Living

Beautiful Ski Lodge like living. Veterans are honored and appreciated weekly. Open bar free drinks Thursdays. The staff is friendly and helpful. Issues do occur as they do everywhere but are handled quickly and professionally. The dining area is restaurant style service with an all the time open menu and an ever-changing daily menu. There is no cost for the dining room food or service. The restaurant is open all day for anytime dining and residents can order food to be brought to the rooms. There is a small walk-in free use Bistro open 24-7, with coffees, teas, spa water, juices, and pastries next to the game room and lounge area. There is an entertaining room for bingo, and community gatherings and events. There is a dining room next to the large lodge hall and adjacent to the restaurant that can be reserved for families getting together. The large covered and screened in patio next to the restaurant has a full kitchen and bbq, has a waterfall feature, and wonderful view of a wetland area. There is a library with huge bay windows and a fireplace on the fifth floor where fireworks from 2 local theme parks can be seen nightly. There is a smaller card and pool room with slot machines and a full kitchen setup for poker or other table games. They have a movie theater that plays movies twice daily. They have an in house salon. Community laundry rooms on every floor, and several public bathrooms. Weekly room and bathroom cleaning, laundry, and linens service. They have in house primary care, physical therapy, occupational therapy, podiatrist, psychology, psychiatrist, nursing staff and station, pharmacy, and more. Rooms are hard floor for walkers and wheelchair ease. The showers are all walk in with no step or bump to go over and spill proof edge drains. Each apartment has a full kitchen and living room. My parents needed one of the 2 bed room 2 full bathroom units. All the doors are wheelchair accessible. Transportation within 10 miles of the ALF is provided and free even for wheelchair residents. The capacity of the lift is only 300lbs though. All above except for the salon and pharmacy are included in the monthly rent of the apartment. Residents smile, are content or happy, and very friendly. Most residents like to sit at many of the scenic spots and trade stories of their experiences or make plans to go shopping, see a movie outside the facility, or get together for Bible study, poker, or the like. The event coordinator is always helping residents get together for fumes activities. They have many elevators and a staff elevator for moving in and out of the facility to not disturb residents. The lodge is located on a hill that is one of the highest points in Florida so there is little chance of flood.

1.0 out of 5 stars

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Staff

1.0

Hospital Dump

This review is specifically regarding the memory care component, not the entire building. The sales managers will say and do anything to get you to pay the [fee removed] entry fee and move your loved one to their care. After we explained, repeatedly, that Dad needed medication to help him rest and combat his Lewy Body Dementia hallucinations, they assured us that their geriatric psychologist would see him right away and get him started with medication. This never happened. Instead, they insisted that the man who entered the building walking independently for 80% of the day (and using a rolling walker the other 20%) needed to use a wheelchair "for safety", and did not address the sleeping problems or hallucinations until Dad "started causing problems with other residents". Just one week in, they hospital dumped him at our least preferred hospital in the area and told us he could not return. There is a reason the Memory Care unit's nursing supervisor left, and a reason so many rooms empty.

Response from Crane's View Lodge

January 11, 2025

Hi, Donna - Thank you for taking the time to share your feedback regarding your father’s experience in our Memory Care community. We are deeply sorry to hear about the challenges your family faced and want to extend our sincerest apologies for the stress and frustration this may have caused. We understand how critical it is to provide timely care and communication, especially when addressing complex conditions like Lewy Body Dementia. It’s clear that your expectations for your father’s care were not met, and we are truly sorry for any shortcomings on our part. After your father’s departure from our community, our team was in contact with your family on Wednesday, January 1st and learned that your father was at Encompass Rehabilitation, experiencing serious complications from psych medications administered there. We were informed that he was initially unresponsive to eating or drinking and unable to talk, though later updates indicated he was awake and talking. While it was a relief to hear that his condition improved, we fully recognize the emotional toll this series of events has had on you and your family. We have carefully reviewed the circumstances surrounding your father’s time with us and the decisions made regarding his care. We are committed to delivering exceptional and personalized care, however we always acknowledge where we can make improvements in our processes to ensure positive outcomes for our residents and clearer communication with families. We understand your concerns about the actions taken and the impact they had, and we are taking them very seriously. We value your feedback and would greatly appreciate the opportunity to discuss this matter further with you to address your concerns and learn how we can do better. Please feel free to contact us at (352) 241-7960 so we can work together to make things right. Again, we deeply regret your experience and appreciate you bringing these issues to our attention. We remain committed to improving our care and support for residents and their families. Sincerely, The Alto Clermont Team

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

3.0

Care Services

4.0

Activities

4.0

Staff

5.0

Meals & Dining

5.0

Review for Alto Clermont

It is a really nice place but it is getting pretty expensive, We picked this community because of the all day restaurant. The aesthetic. And, they give more autonomy than other places I saw. Most importantly, everyone was happy. This was not the case other places

5.0 out of 5 stars

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Alto Clermont

Alto Clermont is our third experience of assisted living in Clermont. The quality of meals highly exceeded our expectations. The in-house PT/OT is very convenient and a priority for my uncle. The staff is attentive and accommodating to residents and guests. We are thankful [name removed] answered the phone the day my uncle called and answered all his questions. He was excited to make the change to Alto!

2.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

4.0

Value for Cost

4.0

Care Services

4.0

Activities

3.0

Staff

4.0

Meals & Dining

4.0

Alto Clermont review

Deceptive advertising, failure to adhere to 45 day notice on dismissal of patient. We do not recommend the Alto Clermont facility to other families due to dishonesty of management!

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

4.0

Highly Recommended

We believe we found the ideal assisted living facility at Crane's View Lodge for our mother with mild to moderate dementia. The staff is universally caring and attentive. The residents living there are also very nice. The services are al a carte allowing personalization for each resident's needs, such as bathing assistance or taking medication. The five stacked floors are actually easier to navigate than some of the sprawling one-story buildings we visited. The private apartments are well laid out and spacious. Housekeeping and laundry is done on a regular schedule. There are several communal spaces, so the experiences seem varied. And there are always activities scheduled throughout each day, including many special seasonal gatherings. The dining room is very nice and the waitstaff is responsive to the resident’s special requests. There are a lot of choices for meal selection all day, including a special for each meal. My mom has no complaints about the food, which is what’s important. Visiting guests may join residents for meals for a modest fee. There is an in-house Salon and Physical Therapy Room for outside professionals to seamlessly offer services to residents. The entire building is on a cable system, which means TV is included in the fee and probably works very well for most people. The only issue is that there is no DVR, so non-live viewing would need to be done through streaming devices. Same with WiFi, it's included and seems robust enough for most things. The only small issue is that it doesn't integrate perfectly with Jubilee TV, which I use to remotely control my Mom's TV. I would highly recommend Crane’s View Lodge.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Highly Recommended

My loved one is a resident at Crane's View Lodge. The staff is attentive and supportive. The quality of the food is great. I highly recommend this facility to others!

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Fantastic staff

All of the staff in Memory Care are fantastic! They know us. Doors are locked coming and going. The room sizes and accommodations they have are great! At times, I think his room is just a tad small, however, I think it's probably perfect for an older person

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Highly Recommend

The Handled a recent Covid outbreak very well and got it under control quickly. The best staff. All day dining and menu Great chef. Not standard ALF food. Beautiful grounds. Shuttle service is very good. Driver amazing. They treat you as friends and not patients. We made a great decision.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

4.0

Activities

5.0

Staff

4.0

Meals & Dining

4.0

Surprisingly Easy Transition

This is one of the better communities you could choose from your loved one. The friendliness, care, and helpfulness of the staff stand out to me. The staff communication with the family is pretty good. There are times that you may not know who to reach out to; however, the director helps in getting you to the right person. There are three meals a day served to the residents, and there are choices to choose from. If the resident comes in late the kitchen will still serve the food and they seem to be flexible for the residents.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Staff and care services were fantastic. They offer something for everybody, several activities offered if your loved one partakes in those. The food was phenomenal as we had eaten with mom there on several occasions and it was always wonderful. Overall has been a great place for Mom.

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Staff

5.0

Meals & Dining

5.0

Would

The biggest thing for us is the location, it is very convenient for our family and the community has that Colorado - Northern Michigan Lodge vibe to it, nothing about it feels like a nursing home. The residents are always doing things, our loved one hasn't able to to participate in the activities yet so we do not know much about them. So far the meals and dining has been really good and the value for the money is pretty good

5.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

Would Recommend

Most everybody I have talked too loves it there.

3.0 out of 5 stars

Verified Review

Tour of Crane's View

We got the impression that they told residents that were in the lobby that we were coming to tour and telling them to act happy. It just seemed forced and fake.

3.0 out of 5 stars

Verified Review

Cleanliness

4.5

Friendliness

4.0

Value for Cost

2.0

Care Services

3.0

Activities

3.0

Staff

3.0

Meals & Dining

2.0

Our experience with Crane's View Lodge

We have had some issues with the care, there was a point where 4 of the main caregivers were out with covid and I was not happy and there have been some communication issues. The care is just now coming back to where it was before. I do wish the staff members were more encouraging and could get my mom out and doing some more activities. Overall I recommend them with some reservations, just make sure you look into it and talk with more than 1 staff member.

4.0 out of 5 stars

Verified Review

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Activities

4.0

Staff

4.0

Meals & Dining

5.0

A good place to call home

We chose Crane's View Lodge because we were in a time crunch and they had availability and the price seemed to be pretty fair as well as the location. She has a private room and it is good size with a big bathroom and walk in closet, it is very wheelchair accessible. It is a beautiful place, you walk in and feel like you are in a resort. The nurses send us videos and stuff of her dancing and they always call us if anything is needed. I would definitely recommend to others looking.

5.0 out of 5 stars

Verified Review

my review of Crane's View Lodge

We toured this community and liked it very mucn. The tour was great and the staff was very professional. They were able to answer all of our questions.

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

3.5

Activities

5.0

Staff

5.0

Meals & Dining

3.5

I would recommend

We chose Crane View Lodge because of the convenient location to family and doctors offices. We looked at other facilities and really just like the scenery and the staff members here. They seem to be very tuned in to their residents. The food is very healthy, a lot of fruits, vegetables, and fish but there is little flavor to the meals. The only thing we did not like it that it does not have a swimming pool. I would recommend them to others who are looking.