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Eden Heights of West Seneca

3030 Clinton St, West Seneca, NY 14224

For more information about senior living options:
(866) 374-4058
8.0
Review score
23 reviews
Add review
8.0
Review score
23 reviews
  • 5 star
    66%
  • 4 star
    17%
  • 3 star
    9%
  • 2 star
    4%
  • 1 star
    4%
See all reviews
6.9
Review score
122 reviews
15 facilities
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Eden Heights of West Seneca
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street view of Eden Heights of West Seneca

Raye R

Loved one of resident/client

5.0 out of 5 stars

Very impressed

Eden turned out to be an excellent fit for my Uncle. The staff is warm and welcoming; they made sure to give him the time he needed to adjust to his new environment. It's very clean, and bright and there is always something for the residents to do. I love how they can fix up their rooms...called apartments to really be an extension of home; be it a favorite easy chair, microwave, decor....just about anything. I highly recommend Eden Heights for your loved one.

Read all reviews

Eden Heights of West Seneca

Eden Heights of West Seneca

Eden Heights is an assisted living community that is found among the rolling hills and wide open skies of West Seneca, NY. Our community is only minutes from downtown Buffalo, which gives visiting relatives plenty of lodging and dining choices during their visit. Eden Heights takes the beauty of Western New York and makes it the backdrop of a wonderful community.

The staff at Eden Heights believes that residents should be among friends, which is why we constantly schedule social activities designed to bring the residents closer together. Our staff works hard every day to enhance the lives of every resident, and see to their individual needs based on their treatment program. We put the scenic walking trails that encircle our community to good use every week, and we even have activities that allow our residents to enjoy those Western New York Winters.

At Eden Heights, we believe in being courteous and respectful of each resident. To enhance resident comfort, we have amenities such as:

  • Restaurant-style meals and dining facilities
  • An on-site beauty salon and barbershop
  • A reliable linen service
  • Housekeeping services no less than once each week
  • A spacious porch area where residents can enjoy the surrounding landscape
  • A private dining area where...

Senior living options offered

  • Assisted Living


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Reviews

for Eden Heights of West Seneca

8 out of 10
Review Score23 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.6
Friendliness
4.4
Care Services
4.4
Staff
4.0
Meals & Dining
4.7
Activities
4.6
Value for Cost
4.1

A Place for Mom has scored Eden Heights of West Seneca with 8 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Eden Heights of West Seneca has 23 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 23 reviews

Last Updated: 7/10/24

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Raye R

Assisted Living

Family/friend

July 10, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Very impressed

Eden turned out to be an excellent fit for my Uncle. The staff is warm and welcoming; they made sure to give him the time he needed to adjust to his new environment. It's very clean, and bright and there is always something for the residents to do. I love how they can fix up their rooms...called apartments to really be an extension of home; be it a favorite easy chair, microwave, decor....just about anything. I highly recommend Eden Heights for your loved one.

Anonymous

Assisted Living

Resident/client

October 3, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Eden Heights of West Seneca

I picked this community, because I thought I would have better care for the money. If you have the money go there.

anonymous

Assisted Living

Family/friend

November 5, 2021

3.0 out of 5 stars
Verified Review

They're not a memory care facility, and they should not say they can handle those types of issues.

My loved one wasn't where she should have been. First of all, her doctor suggested assisted living for her and said that even with her memory issues, an assisted living facility should be able to help her. So I made sure I asked Eden Heights about that, and they said "Oh yeah, we can help." Then after she moved in, they said they had to keep redirecting her, and she couldn't find her way to the meal room every day. Every single minute they were repeating things back to her. All this was going on, but they never talked about moving her. Then later on, all of a sudden, they gave us a 30 days notice saying we needed to move her. I feel like she wasn't screened properly. And some things occurred that shouldn't have. They allowed her to have cigarettes and a lighter in her room. And initially when they verbally told me she needed to move, they said she was getting kicked out for smoking. Apparently she never remembered that they told her not to, and they never contacted the family or her doctor about it. Their screening process was very poor, and their communication was very poor. All of this never should have happened. Some of staff who knew what they were doing with memory care patients were good to my loved one. But others had no training and were very curt and rude to her. They don't have enough staff in general or licensing to handle those types of memory problems.

Scott A

Assisted Living

Family/friend

May 25, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great and wonderful facility

Eden Heights was a wonderful facility. We chose them because it was quick, they had availability, and they took her on short notice. The room sizes at the facility were adequate for what she needed. The staff were fantastic with communication and always kept us updated. They were wonderful and did everything they said they would. I would highly recommend them.

Jeff

Assisted Living

Family/friend

March 22, 2021

1.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Staff
1.0

Not What We Expected

Don't choose this community. They misrepresented themselves to us. Most of the time they sent my loved one to another community/hospital after a short amount of time. This is after the community had told us that they could care for our loved one. Some of this could be COVID related. The intake person wasn't there during the move in. Due to this the administrator had to assist us.

Lynn

Assisted Living

Family/friend

February 12, 2021

4.0 out of 5 stars
Verified Review
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Staff
4.0

Great Smaller Community

It is a small community. I like the fact that it is on one floor, and a simple floor plan for my loved one. Overall the staff is friendly and helpful.

Rita S.

Assisted Living

Family/friend

December 3, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Eden Heights of West Seneca

My sister is presently living at Eden Heights. We have no complaints. She seems to be satisfied with the food and services. Our visits are satisfying despite the Covid-19.

Ann M. Goldbert

Assisted Living

Resident/client

November 8, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Eden Heights of West Seneca

I have lived at Eden Heights of West Seneca for almost 10 months now and it seems like I arrived only yesterday. The staff is friendly and very accommodating. My room and the public areas are kept clean and comfortable. Meals are varied and tasty, and activities are scheduled daily to keep residents busy and interactive with others when possible. Covid-19 has put a damper on some usual activities, but with the hard work and persistence of the staff our home is Covid-free.

N. Senfut

Assisted Living

Resident/client

November 8, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Eden Heights of West Seneca

If you like going on vacation, you’ll love living at Eden Heights. No cooking, no cleaning, no laundry, you don't even have to make your bed. Everything is done for you. Just relax and enjoy all the activities, exercise and the weekly field trips in the van. The staff here are very helpful and check with the residents to see if they can do anything for them. Our health and wellness being their main concern. They do everything they can do for the residents to make sure they are happy and well cared for. Everyone did an excellent job keeping us safe and healthy diiring Covid-19 pandemic. No one here has Covid. Come and join us, you’ll be welcomed with open arms and will make a lot of new friends. I have been here a little over 4.5 years and have made many new friends. It’s great having people who care.

James Clark

Assisted Living

Resident/client

November 8, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Eden Heights of West Seneca

I live here. It is clean and the people are nice.

Anonymous

Assisted Living

Toured community

November 8, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Review of Eden Heights of West Seneca

Eden Heights of West Seneca has wonderful, caring, hard working staff that truly care about the residents. The community had a home-like feel. The residents enjoy socializing with each other. Families have the comfort of knowing their loved ones are well cared for and loved here!

David Wilmer

Assisted Living

Resident/client

November 8, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Eden Heights of West Seneca

Love the food and that the laundry gets done. I love to play bingo and everybody is nice.

Anonymous

Assisted Living

Industry reviewer

November 8, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Review of Eden Heights of West Seneca

Dedicated, committed, caring staff. Good response time, variety of activities, dietary staff offer a varied menu and provides excellent service. Housekeeping works hard to keep the facility and rooms very clean. Administration available at all times to address resident concerns. Staff friendly acknowledged by residents and family for their hard work and keeping resident safe and the facility free of Covid-19.

Lois Stegmei

Assisted Living

Resident/client

November 8, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Eden Heights of West Seneca

I love the activtieis. Bingo is my favorite. Always get my medication at the right times. It's very clean.

Edwin Crowe

Assisted Living

Resident/client

November 8, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Eden Heights of West Seneca

Service is great here. The food is good.

Anonymous

Assisted Living

Industry reviewer

November 8, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Eden Heights of West Seneca

Excellent staff, very caring and friendly.

Anonymous

Assisted Living

Resident/client

October 6, 2020

4.5 out of 5 stars
Cleanliness
4.5
Friendliness
4.5
Value for Cost
4.5
Care Services
4.5
Activities
4.5

A beautiful home

I live her and I love it. There is so much to do and the people are so friendly and helpful

Anonymous

Assisted Living

Toured community

October 6, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.5
Value for Cost
4.5

This is the right place

I did a virtual tour with [name removed]. She was very pleasant and was very helpful with all the questions that we had. I noticed as she walked through how clean the building was. I am glad to know that my father will get the care he needs once he moves there.

Charles

Assisted Living

Family/friend

September 21, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0
Activities
4.5

Hidden Gem

Eden Heights is a good community. This community is good on price. The nurses communication is proactive such as medication being short or anything else. Overall this is a good community. My wife is a nurse and recommended this community over other communities in the area.

Anonymous

Assisted Living

Family/friend

March 3, 2020

1.5 out of 5 stars
Cleanliness
1.5
Friendliness
2.0
Value for Cost
1.5
Care Services
0.5
Activities
1.5

My thoughts on Eden Heights

We were not very happy with Eden Heights of West Seneca. We were told that they had memory care and they really don't know how to handle someone with memory problems. My mother went 8 days without a shower or a change of clothes. This was during the quarantine time, so we were not visiting as often. But we had asked them to call us if she refused as shower, we were told it was no problem. Also her Medicine for her elbow that was a brand new tube went missing, they had the empty box. It was replaced with another one at their expense. But that's not the point, also another script that was filled 2 weeks prior to us moving her was gone within a week after she got to her new place and the drugstore wouldn't even refill it, she had 2 weeks to go yet. My mother also got sat a table with two men, who didn't come to eat hardly at all so she sat all by herself everyday, even when she got a roommate and had room at her table they put the other lady at a different table. I would never suggest anybody to put their loved one there. We have since moved her else where and she is doing way better. I have really thought about reporting them to NYS Dept of Health. I still might. Thanks

Eden Heights of West Seneca

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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