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Encore at Hugo

5607 North 150th Street, Hugo, MN 55038

For pricing & availability:
(866) 374-4058
12 reviews
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  • 5 star
    50%
  • 4 star
    17%
  • 3 star
    0%
  • 2 star
    8%
  • 1 star
    25%
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7.8
Review score
954 reviews
49 facilities
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Encore at Hugo
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Encore at Hugo
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Laurie E

Child of resident/client

5.0 out of 5 stars

Warm, welcoming place

We've been very happy with them. The setting is really nice. There are a limited number of patients, so it's not overly large or overwhelming. I really like the layout of the rooms. It's very homey for my mother. It's like she has her own little apartment, and it's exactly as big as she needs it to be - not too big, not too small. The room is split into two with a partial wall between the sleeping area and the living area. It's really cute and easy to decorate to feel like home. And the staff have been very friendly and supportive.

Read all reviews

Encore at Hugo

Enjoy the lovely scenic surroundings and the warm, inviting interiors of Encore at Hugo — where beauty surrounds you, both inside and out. This small community offers memory care services in Hugo, Minnesota in an intimate environment. While medical and safety needs are the top concerns, staff also values each resident’s individuality and independence.

This community only houses up to 24 residents in order to keep a high caregiver-to-resident ratio to provide intimate, personalized care. To ensure that staff provide services that benefit residents without intruding on their independence, care plans are customizable and based on a resident’s individual needs and preferences. With less time spent doing chores, residents can devote their time and energy to participating in life-enriching events. New recreational and social activities are scheduled daily, enabling residents to practice old hobbies or even learn new skills.

All housekeeping and laundry services are provided by the staff, and the culinary team prepares delicious meals daily for breakfast, lunch, and dinner. Residents can choose from several menu selections that have been approved by our certified dietician. Residents will also love the peacefulness and comfort of their own private studio apartment. These spacious rooms feature various safety features. Pet-friendly apartments are...

Senior living options offered

  • Memory Care

Encore at Hugo

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Encore at Hugo

12 reviewsWrite a review
Overall Experience
3.5
Cleanliness
3.6
Friendliness
4.0
Care Services
3.2
Staff
5.0
Meals & Dining
3.0
Activities
3.6
Value for Cost
3.3

A Place for Mom has scored Encore at Hugo with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Encore at Hugo has 12 reviews with an average "overall experience" of 3.5 out of 5.

Filters

1-12 of 12 reviews

Last Updated: 7/7/23

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

John D

Memory Care

Family/friend

July 7, 2023

1.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
5.0
Meals & Dining
3.0

Horrible!

My mother was there until she broke her hip. Then the vice president of operations, [name removed] wrongfully, terminated her contract, and refused to allow her to return. Thankfully, I had every piece of documentation of services they provide and hired an attorney. I won my case, and she was allowed to return. In the interim, she had been placed by the hospital in a HORRIBLE home nursing home facility, The building administrator and staff were appalled that she was kicked out. They wrongfully terminated the local building administrator. The vice president of operations is trying to change the state stuff as he does not want any residents on hospice. This is a memory care unit. Unfortunately, due to the progression of the disease most if not all residents end up on hospice. The nursing assistants were wonderful and did the best they could under a horrible leadership of corporate greed and incompetence! My mom has since passed. Stay away!

Anonymous

Memory Care

Resident/client

December 2, 2021

4.0 out of 5 stars

I have been treated excellently I have no complaints.

Tim L

Memory Care

Family/friend

December 1, 2021

5.0 out of 5 stars

Staff very friendly, helpful, and loving. Administrator very professional and caring.

Rita S

Memory Care

Resident/client

November 29, 2021

4.0 out of 5 stars

They are nice people. They take good care of us. Lots of things to keep us busy. Our building is very well kept.

Laurie E

Memory Care

Family/friend

November 10, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
4.5
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0

Warm, welcoming place

We've been very happy with them. The setting is really nice. There are a limited number of patients, so it's not overly large or overwhelming. I really like the layout of the rooms. It's very homey for my mother. It's like she has her own little apartment, and it's exactly as big as she needs it to be - not too big, not too small. The room is split into two with a partial wall between the sleeping area and the living area. It's really cute and easy to decorate to feel like home. And the staff have been very friendly and supportive.

Anonymous

Memory Care

Industry reviewer

October 3, 2019

0.5 out of 5 stars
Cleanliness
1.0
Friendliness
4.0
Value for Cost
0.5
Care Services
0.5
Activities
4.0

BEWARE - NOT A GOOD PLACE FOR LOVED ONES

Do not place your loved one here! The staff (if that's what you call it is horrible, starting foremost with the Director [name removed]). She is cold and shouldn't be in this type of business, she has no personal skills when it comes to the residents. If asked to help an aid, she will straight up deny the help saying "she is busy or where is the other aid" The night shift is short staffed, and for the overnight shift, the director does nothing about the aides that sleep at night leaving all of the work to 1 person!

Anonymous

Memory Care

Toured community

June 30, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

I Did Not Like It

I didn't like the community when I went to see it. I was not comfortable. This is not a place for my loved on to live in.

Anonymous

Memory Care

Family/friend

February 22, 2017

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Beware

Beware. [removed] [removed] My dad was there in 2016. We did remove him for what seemed like lack of care. There definitely was not enough trained staff for the type of clients they took on. And a lot of the employees came from the VFW. So the newspaper articles fit with what I saw.

Anonymous

Memory Care

Family/friend

October 19, 2015

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

needed more care than they could provide

My auntie is no longer at Gracewood of Hugo. When she got here I didn't know she was not doing well. She was only in this facility an hour when they realized she needed more care than they could provide. She had to go into a nursing home. She needed 24 hour nursing care. Shelly is terrific here. She is just a gem. They have a really nice facility. I was sorry that my auntie couldn't stay here.

Anonymous

Memory Care

Toured community

August 24, 2015

2.0 out of 5 stars
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0

From my tour visit: Extremely small parking lot. Seemed dark and dated (sad). No one was available to show me around but the staff seemed friendly.

Anonymous

Memory Care

August 11, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Feels like home

This place is really good. Staff goes out of the way to help. Place feels like home and comfortable. Staff makes everyone feel good .

Loved One

Memory Care

Family/friend

April 14, 2014

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

So far, we have had a great experienc...

So far, we have had a great experience here! The staff are all really helpful and really nice! The staff really prompt my loved one to participate in the activities! She gets up and moves around, which is good for her! Also, I think that, for what they're doing for her, the price is good as well! We're very happy so far!

Encore at Hugo

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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