2300 Hazelwood Street, Maplewood, MN 55109
Anonymous
Child of resident/client
A place called home....
My Dad looks forward to each new day. His meals, meds and fun opportunities are available for him at Encore. It has a very homey atmosphere and yes, we would recommend Encore at Maplewood to other families based on the experience so far.
Read all reviewsEncore at Maplewood
Charming architecture and cozy, home-like interiors welcome residents home at Encore at Maplewood — a small community offering assisted living and memory care services in Maplewood, Minnesota. This community currently offers a variety of floor plans for residents to choose from, ranging from private studios to one-bedroom apartments. Many bedrooms have a lovely view of the backyard pond, making these rooms the perfect place for residents and their pets to unwind at the end of a busy day.
Staff understands that no two individuals require the same level of care, which is why they work with residents, their family members, and health care providers to create a care plan tailored to exact needs. Encore at Maplewood also has a specially designed memory care unit on-site where nurses and caregivers undergo special training — which prepares them to provide effective and compassionate care.
While medical health and safety is the top concern, this community also strives to provide a fun, stress-free lifestyle for all residents. Laundry and housekeeping services are provided on a regular basis, giving residents one less thing to worry about. The talented culinary team works together to create healthy and delicious meals for all to enjoy. Activities, such as morning...
Encore at Maplewood
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored Encore at Maplewood with 8.4 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Encore at Maplewood has 34 reviews with an average "overall experience" of 3.4 out of 5.
Anonymous
Assisted LivingFamily/friend
May 22, 2025
My Dad looks forward to each new day. His meals, meds and fun opportunities are available for him at Encore. It has a very homey atmosphere and yes, we would recommend Encore at Maplewood to other families based on the experience so far.
Dana J
Memory CareFamily/friend
April 1, 2025
Five for all of them. We love this place. It is a great location. The staff are wonderful. We love it. The staff are wonderful. They treat my mom with respect and the getter involved with all the activities there. My mom loves that place. They have rules. But it is an environment where they let them live their own lives and make some of their own decisions.
Donna M
Assisted LivingFamily/friend
July 14, 2024
My Dad has been at Encore at Maplewood for 3 months. He just loves having his own apartment. It’s wonderful that he doesn’t have to worry about taking his medication, doing his laundry or cleaning his apartment! The staff at Encore takes care of these needs and so much more. He enjoys the delicious meals served in the homey dining room. He looks forward to the daily activities and friendships that he is continuing to make with the residents. I am so pleased with the better quality of life Encore has given my Dad. Visiting Dad is a treat since he is living in his forever home.
Anonymous
Memory CareFamily/friend
July 10, 2024
[name removed] was happy there. Especially once [name removed] became the Activity Director. She was such a fun person ! [name removed], the Director and her assistant were wonderful! The nurse, [name removed] was willing to go above and beyond to make sure Luka had what he needed. Staff was caring. There were a couple of occasions when staff didn't check on him and that was not good. [name removed] was in 4 different facilities with hospital visits in between. Encore was willing to take him when other facilities refused due to behaviors related to Alzheimer's.
Anonymous
Assisted LivingFamily/friend
March 18, 2024
Management is a bit bullheaded. We were a little misled/misinformed. The explanation of services is ambiguous.
anonymous
Memory CareToured community
October 18, 2022
I toured with Encore at Maplewood and loved it. The price was less, the rooms were beautiful, it just looked like a great facility. When we told them our loved ones needs, they just did not seem as equipped or willing to take on the needs that she had.
anonymous
Memory CareFamily/friend
October 6, 2021
Location wise we really like this community, and from what we hear from our loved ones they really enjoy their room and set up, they say it is very spacious. Also they are really loving the meals and dining service, and we can see their activities calendar and there is a lot to be offered. Our loved one says thing sometimes there is to much bingo. For the lower ratings, it is really hard to get a hold of someone when your reaching out, and when we do get a hold of someone they are not the friendliest and they rush you off the phone. We know communities right now are struggling so it is not Encore's fault but they are having issues with keeping their staff members.
PB
Memory CareFamily/friend
February 22, 2021
If your loved one needs memory care then I would not use this community. If they only need assisted living then they make work for you.
JJ
Assisted LivingFamily/friend
January 25, 2021
The community was not responsive to our loved one and they did not meet his needs at all. They did not provide itemized billing and could not explain the costs. They say they can take care of anything in the sales pitch but that's not the case. I would not recommend this community to others. They told us we could use the VA prescriptions but reordered them all and charges us for them. The communication with the community was not good at all and we sometimes waited up to 30 days before we got a response.
Anonymous
Memory CareFamily/friend
December 7, 2020
We chose Encore at Maplewood because it is a very small facility. That is very nice for my friend because it they are like family. The social director here is great and she is more like their residents friend. The facility itself is on a beautiful lake so it is a pretty setting, her room actually looks out over the lake as does the dining room. It is perfect for someone who wants a small but not sophisticated level of activity.
Pat B.
Memory CareFamily/friend
October 19, 2020
I made arrangements to move my mom to Encore after a sudden onset of dementia. They accepted her after being discharged from the hospital, and I thought this was going to be the right place. However, within 24 hours, they had sent her back to the hospital because she was trying to leave. They were not equipped to handle this behavior. She spent the next 8 days in the hospital because their condition for return of no one-on-one in the hospital could not be met. You can't leave a memory loss patient in a general hospital ward without one-on-one because my mom would have left the hospital, even in her hospital gown. After the impasse, I moved her to another facility that was better able to work with her and help get her adjusted to her new home. So now my mom has paid for service not provided - and they refuse to provide a refund - and hospital services that were not needed. DON'T GO HERE! And there is no outside environment unless you call a screened-in porch outside.
Anonymous
Memory CareToured community
September 11, 2019
Not really impressed
Jerry
Memory CareFamily/friend
July 9, 2019
They look after Dad very well and he is very happy there.
Anonymous
Memory CareFamily/friend
March 13, 2019
Several occasions when my family member used the pull cord to call for assistance and staff took several minutes or not at all to respond. A few times when leaving Bickford (memory care) we had forgotten to use our key fob and the alarm sounded. The alarm is supposed to notify staff so that residents with memory care issues don't leave unsupervised--it took up to 15 minutes before any staff member responded. My family on several occasions when we would seek out a staff member either we couldn't find one (especially on weekends) or when we did find someone they were on their cell phones. My family would also find our loved ones pills on the floor in the apartment. We continually reported our concerns to management staff and yet nothing changed. We were very unhappy and would not recommend Bickford of Maplewood
Anonymous
Memory CareToured community
March 1, 2019
awesome staff and facility
Anonymous
Memory CareToured community
November 1, 2018
It wasn't the right environment for my mom....she enjoys cooking and the apartment kitchenette would not be adequate for her...the apt, though great was also a bit small since she has not been able to down-size much at this point. [Name removed] did a great job on the tour, but looking for a bit more active environment with women her age and interests.
Jw
Memory CareFamily/friend
January 24, 2018
I had to find my mom a place to live last minute due to her having a fall and needing extra care . It has been an extremely stressful position for us all especially my father. We set up a tour on a Saturday. We were greeted at the door with a smile. We took a walk around and could instantly feel the family like feeling. Mom was able to interact with the residents while we went over the basics. Everyone was very kind and empathetic. Mom has lived in the facility for the past few weeks and couldn't be happier. Thank you Bickford for all you do!
Anonymous
Memory CareToured community
January 17, 2018
We visited this place. I wouldn't send a [Removed] there. What a horrible facility. It smelled, no one was there to let us in, neither of the 2 people who were supposed to give us a tour showed up. Our clothes reeked of air freshener scents when we left and we had to air out the car while we drove home.
Caroline Lampert-Szczech
Memory CareFamily/friend
October 12, 2017
Staff to patient ratio is still poor. Bickford needs to weed out the care staff that are not doing their jobs. Recently I showed up on a Sat. I had to wear a mask the smell was so bad. The hall was littered with papers and stuff, the dining room table was a mess. My dad was still in his bed at 11:45 am and everything was soaking wet. He had no P'J's on, and was awake staring at the ceiling, clutch his diaper that was half off. There was a shift change at this time. The people responsible for this action, rather inaction should be fired. They threw wet diapers in my dad's waste basket instead of bringing them to the appropriate container. I hope Bickfords read this, I'm sure they will. Is this how you allowed your mother Mary to be cared for? I did talk to staff that day immediately in fact I raised my voice and was angry. My father has been an upright, decent, moral, hard working business man his entire life. He is someones husband, father, son, brother, uncle, friend. Most of all he is GOD'S Child. Bickford, you better change what is going on in this place, next time I'm calling the health department and maybe the TV stations here in MN. There are some wonderful aids who work here but they are only as good as the owners! I would rather see my father in heaven then have to live here. If you are going to visit, don't make an appt . they change it all and give everyone the head's up. Do it without letting them know, then you will see for your self. Also, go on a few different occasions, not just once during the week.
Anonymous
Memory CareToured community
August 29, 2017
We were very impressed with this community, the amenities that they offered their residents and the staff did a fantastic job on our tour, they took their time showing us around, and they answered all our questions.
Encore at Maplewood
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.