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Franklin Park Alamo Heights

230 W Sunset Rd, San Antonio, TX 78209

For pricing & availability:
(866) 374-4058
7.2
Review score
19 reviews
Add review
7.2
Review score
19 reviews
  • 5 star
    32%
  • 4 star
    47%
  • 3 star
    16%
  • 2 star
    0%
  • 1 star
    5%
See all reviews
7.9
Review score
210 reviews
7 facilities
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Franklin Park Alamo Heights
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Franklin Park Alamo Heights indoor common area
16 photos5 floor plans
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street view of Franklin Park Alamo Heights

Marc

Child of resident/client

4.0 out of 5 stars

Happy with our choice

The facilities are clean and the staff is very friendly and helpful. My parents moved from the Assisted side to Memory Care after about six months. My parents seem to like it there as much as they could considering the circumstances.

Read all reviews

Franklin Park Alamo Heights

Franklin Park Alamo Heights is an upscale senior living community with mute blue hues throughout its interior. The resort-style community is nested just north of downtown San Antonio, Texas. Have peace of mind knowing your loved one is within 5 miles of a hospital. Depending on seniors' likes and dislikes, a variety of activities are within driving distance. See San Antonio from new heights in the 750-foot observation deck in the local landmark Tower of the Americas, or explore the city by meandering along the famous San Antonio River Walk.

Seniors can grab a drink at the community's lounge bar where beer is poured straight from the tap. Depending on the weather, enjoy the outdoor common area with a luxurious fireplace keeping seniors warm during the cool nights. Relax under the beautiful night sky with string lights providing a hint of light on the courtyard. Healthy gourmet meals prepared by professional chefs are served in the formal restaurant-style dining room.

This community meets a variety of care needs with options of independent living, assisted living, and memory care. Refreshing Waters, the community’s memory care program, provides person-centered care by specially trained professionals. Seniors have access to medical professionals from dental to podiatry...

Senior living options offered

  • Assisted Living
  • Memory Care
  • Independent Living

Franklin Park Alamo Heights

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Franklin Park Alamo Heights

7.2 out of 10
Review Score19 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.2
Friendliness
4.3
Care Services
3.9
Staff
3.8
Meals & Dining
3.8
Activities
3.9
Value for Cost
3.9

A Place for Mom has scored Franklin Park Alamo Heights with 7.2 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Franklin Park Alamo Heights has 19 reviews with an average "overall experience" of 4 out of 5.

Filters

1-19 of 19 reviews

Last Updated: 4/14/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Marc

Assisted Living

Family/friend

April 14, 2025

4.0 out of 5 stars
Verified Review

Happy with our choice

The facilities are clean and the staff is very friendly and helpful. My parents moved from the Assisted side to Memory Care after about six months. My parents seem to like it there as much as they could considering the circumstances.

Anonymous

Assisted Living

Family/friend

July 29, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Review for Franklin Park Alamo Heights

Overall it's a very caring and friendly community. However, the staff turnover is quite high. Some of the caregivers and med techs go above and beyond, and some look disengaged. For the cost of the facility, I expect more.

Anonymous

Assisted Living

Resident/client

April 18, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

Review for Franklin Park Alamo Heights

Staff is fantastic!!!!Price is a bit steep, but considering the area and quality of life at FP, worth every penny!!

Cindy

Assisted Living

Family/friend

September 21, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Franklin Park Alamo Heights

Friendly and caring staff, nice apartment- Mom didn't want it to look like a hospital room. Attentive staff with plenty of activity options. They look like they love their jobs. Super clean and good meals. Good communication too.

E. Schrader

Assisted Living

Family/friend

April 28, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Place to Live!

We picked this community, because it was close to my business and I like the area of town. Everyone knows everyone. The staff is very personable and extremely kind. They are relatively quick responding to questions and concerns. I would recommend FP for sure!

Tracy H

Memory Care

Family/friend

October 22, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.5
Activities
3.0
Staff
3.5
Meals & Dining
5.0

Overall pleased with our experience

We chose Franklin Park because when you walk into memory care, it feels more like assisted living. It is high quality furnishings and does not feel institutional. They do not provide as many activities as we thought they would. My mom did end up in the hospital for some stomach problems that we warned the staff about. The food smells amazing, they cook it in assisted living and then deliver it over to memory care. The value for the money is great for us as well. I would tell others to make sure to get the med techs number that way you can call to check on them at anytime day or night. I would recommend to others looking.

Anonymous

Assisted Living

Toured community

July 30, 2021

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

This was a very nice facility. The residents seemed busy. And were out of their rooms watching a movie which was nice. It did seem a little confusing with the hallways but good spaces and lovely.

Andrea

Memory Care

Family/friend

March 4, 2021

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
2.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
2.0
Meals & Dining
1.0

Would never recommend memory care

We had a very bad experience overall, the food was not edible on the memory care side, it was not good at all. Our family hired an outside agency to with the care at the community because the staff did not do much. Our loved ones clothes went missing at one point, the management was not willing to work with us and their was no leadership.

Anonymous

Memory Care

Family/friend

December 15, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.5

Overall a good community for a loved one

The staff members have always been nice and sweet to me, the lady that is in charge of the activities does a pretty darn good job with what she has and can do. The food does fluctuates, we have seen lunch and dinner and a lot of it is pretty repetitive. The couple of times i have been there to check on her and the supplies, and there are some meals that are really really good. We have only seen our loved one rooms and her refrigerators is right next to the door which is inconvenient because it has a hazard.

Anonymous

Memory Care

Family/friend

January 31, 2020

3.0 out of 5 stars
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
1.5
Activities
1.5

Mainly positive

The staff in memory care varies a great deal and are not well trained. The ones who are excellent have figured it out on their own. It’s a very pretty place with very nice people. But if you are someone who wants to point out difficulties (present everywhere) with the aim of making things better for your family member, you will be accused of being too critical. The people in charge take things too personally. And that sometimes makes it difficult to communicate and to help your family member. But kudos to the morning team!!

Sandi and Walt Prescher

Memory Care

Resident/client

September 27, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Alamo Heights

Feb. 2020 we will have been here 3 years. The improvement in our daily life has been great. We have many on site options and attend events using the Franklin transportation. We have many wonderful new friends to dine, celebrate, and enjoy party and holiday special events with. Our families are always welcomed, in lovely guest rooms. There are options to book some for family celebrations, including food service. This is a wonderful way to age.

Jocelyn Miller

Memory Care

Resident/client

September 27, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Alamo Heights

If you are weary of yard work and kitchen duty, we have the solution for you - Franklin Park Alamo Heights - a beautiful home with a new family of friends. Your necessities are met: meals, transportation, and housekeeping all done with a smile. There is a theater, library, pool, ballroom, games, and craft rooms all directed by the most caring staff which is "second to none"! Come join us, you will be warmly welcomed.

Mikey Ruddock

Memory Care

Resident/client

September 25, 2019

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Review of Franklin Park Alamo Heights

This is a great community. The staff is caring, programs are interesting, activities fun, educational. We are all better for taking part in them. And the residents are great folks! It's wonderful to be relieved from yard work, cooking and cleaning!

Anonymous

Memory Care

Resident/client

September 25, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Alamo Heights

When one must give up their home, no better place can be found!

Shirley B

Memory Care

Resident/client

September 25, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Alamo Heights

This community provides pleasant surroundings, weekly programs (social and educational), special occasion events (rodeo, July 4th) all within a safe and secure environment. Their attention to detail is evident in the consistent quality of service.

Suzanne Bomar

Memory Care

Resident/client

September 25, 2019

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Alamo Heights

There is something for everyone here: arts and crafts, book club, Bible study, dominoes card games, woodworking, and the most important - exercise and balance classes plus individual instruction in the gym. Moving in is easy due to the efficiency of the move in coordinator. Staff and residents are upbeat, friendly, and kind.

Anonymous

Memory Care

Toured community

March 24, 2019

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Beautiful and luxurious facility. I felt like I was walking around in a maze. Views from balconies was not appealing.

Anonymous

Memory Care

Toured community

June 21, 2018

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Beautiful place and grounds for the independent living section. However when you go to the back of the facility where both assisted living and memory care is housed. Furniture and decor as well as grounds spoke more of less elegance and importance.

Anonymous

Memory Care

Toured community

September 14, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

Just Started Memory Care

This community was nice however they just started accepting memory care residents at the beginning of the year. The community was nice and the staff was very friendly and helpful on the tour. However the I was not impressed with the floor plan. The community was very clean and well cared for.

Franklin Park Alamo Heights

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Map of the neighborhood around Franklin Park Alamo Heights

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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