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Franklin Park at Sonterra - AL

18323 Sonterra Place, San Antonio, TX 78258

For pricing & availability:
(866) 374-4058
8.5
Review score
47 reviews
Add review
8.5
Review score
47 reviews
  • 5 star
    66%
  • 4 star
    13%
  • 3 star
    11%
  • 2 star
    6%
  • 1 star
    4%
See all reviews
7.9
Review score
210 reviews
7 facilities
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Franklin Park at Sonterra - AL
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Kim Harrison

Child of resident/client

5.0 out of 5 stars

Franklin Park A Great Place to Be

The staff is very nice and attentive and always helpful. Activities are a little boring or mundane at times. Need more encouragement to get involved. The overall environment is great. No clutter. , pleasant odor and a variety of soft music playing at most times. The food is average. Sometimes overcooked, flavor issues and need for better plating & presentation.

Read all reviews

Franklin Park at Sonterra - AL

At Franklin Park Sonterra - AL, a senior living community in San Antonio, seniors enjoy independent living in an upscale environment that caters to their lifestyle. Residents live maintenance-free lives daily. Through on-site amenities and group activities, Franklin Park Sonterra - AL provides an active and social lifestyle for residents.

At Franklin Park Sonterra - AL, residents have a fitness center, an indoor pool, a theater, an activity center, a chapel, and other amenities to utilize at their leisure. With so many on-site amenities available, residents can tailor their day to match their preferred lifestyles. The community also hosts group activities, events, and outings that enable residents to stay social within the community.

Outside the senior living community, residents have quick access to neighborhood amenities and businesses that make running errands and attending appointments hassle-free. With grocery stores, pharmacies, post offices, shopping centers, and restaurants nearby, Franklin Park Sonterra - AL residents can quickly get to where they want to go.

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Senior living options offered

  • Assisted Living

Franklin Park at Sonterra - AL

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Total monthly costs depend on room type, select services, and the level of care needed

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Franklin Park at Sonterra - AL

8.5 out of 10
Review Score47 reviewsWrite a review
Overall Experience
4.2
Cleanliness
4.3
Friendliness
4.4
Care Services
4.6
Staff
5.0
Meals & Dining
4.2
Activities
4.6
Value for Cost
4.3

A Place for Mom has scored Franklin Park at Sonterra - AL with 8.5 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Franklin Park at Sonterra - AL has 47 reviews with an average "overall experience" of 4.2 out of 5.

Filters

1-20 of 47 reviews

Last Updated: 10/17/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Kim Harrison

Assisted Living

Family/friend

October 17, 2025

5.0 out of 5 stars

Franklin Park A Great Place to Be

The staff is very nice and attentive and always helpful. Activities are a little boring or mundane at times. Need more encouragement to get involved. The overall environment is great. No clutter. , pleasant odor and a variety of soft music playing at most times. The food is average. Sometimes overcooked, flavor issues and need for better plating & presentation.

Pamela M

Assisted Living

Family/friend

October 28, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Frankin Park Review

Every caregiver is extremely kind and compassionate. As my mother-in-law's needs have changed, they have embraced it and worked with us making sure she receives the increased care she needs now.

Mike

Assisted Living

Family/friend

October 20, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Franklin Park Sonterra - AL

The facility was very clean and the staff was amazingly pleasant not to mention helpful and professional. Very wonderful place for a loved one needing some level of assistance. I would recommend to others.

Anonymous

Assisted Living

Toured community

September 21, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Home away from home - wonderful experience

Toured the community with regional director. The community is very clean, modern and filled with many lovely staff and residents. Felt very homey with a lot of positivity and joy. Appreciated the many activities and care the staff provide to residents

Anonymous

Assisted Living

Resident/client

May 9, 2023

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Have lived at Franklin Park Sonterra for seven plus years. This is home! I'm here for the duration.

Pamela

Assisted Living

Family/friend

December 22, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful Community!

The staff is very caring and the environment is warm and welcoming

KB

Assisted Living

Family/friend

October 26, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0
Meals & Dining
4.0

Positive Experience

The value for the money is good. We picked this community because, we liked the looks, the grounds is nice, the location is good, and it's around a lot of stores. Overall, it's a good place. The residents are very happy.

Anonymous

Assisted Living

Family/friend

May 27, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
3.0
Staff
5.0
Meals & Dining
2.0

A Very Nice Community

It is a beautiful community, wonderful staff. They are struggling to find staff like a lot of companies and places are right now. They have failed to call the primary contact person for communication and they call another contact who is less helpful, even after repeated requests to call the primary contact listed on my loved one's record. The food is hit or miss. It would be helpful if they could make the food look less intuitional.

anonymous

Assisted Living

Toured community

December 15, 2021

5.0 out of 5 stars
Verified Review

Tour of Franklin Park

We had an excellent tour with Franklin Park Sonterra. Unfortunately the location was just too far away for our family, we wanted her closer so we could visit more often.

anonymous

Assisted Living

Toured community

September 7, 2021

4.0 out of 5 stars
Verified Review

My tour review

I really liked this facility. The facility that we went with was just closer to the house. Great facility and very good tour.

Scott Wilkinson

Assisted Living

Resident/client

October 28, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Sonterra

All the people here are great!

Elaine Thorne

Assisted Living

Resident/client

October 28, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Sonterra

Staff is kind and courteous. residents are great people.

Mary DeCotis

Assisted Living

Resident/client

October 28, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Sonterra

Assisted living is amazing. Nice people. Great staff. I love it here!

Jesse Harris

Assisted Living

Resident/client

October 28, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Sonterra

All staff is doing everything to keep us protected and safe during COVID.

Roland Mueller

Assisted Living

Resident/client

October 28, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Sonterra

Assisted living is wonderful. I have been here for almost 3 years and I really enjoy it.

Marian Shaw

Assisted Living

Resident/client

October 28, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Sonterra

Activity director in our assisted living does so much to keep us busy and happy. She does the best things.

Eloise Galvan

Assisted Living

Resident/client

October 28, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Sonterra

Assisted living activity director goes above and beyond for each resident. She loves each one of us and it shows. She is extremely thoughtful and kind. While keeping us healthy and happy.

Beverly Brannara

Assisted Living

Resident/client

October 28, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Sonterra

I have lived in independent and now assisted. Assisted is more like family and the staff is so kinda and welcoming. Made so many friends here in assisted.

Jane Schermerhorn

Assisted Living

Resident/client

October 28, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Franklin Park Sonterra

Activities in assisted living are perfect of us. We love it here!

Anonymous

Assisted Living

Toured community

September 14, 2020

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

3525/4000 Beautiful - Dad fell in love with the place. Didn't even want to tour anywhere else.

Franklin Park at Sonterra - AL

Neighborhoods

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Map of the neighborhood around Franklin Park at Sonterra - AL

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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