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HarborChase of Germantown

6300 Briarcrest Ave, Germantown, TN 38120

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(866) 374-4058
9.9
Review score
30 reviews
Add review
9.9
Review score
30 reviews
  • 5 star
    84%
  • 4 star
    10%
  • 3 star
    3%
  • 2 star
    0%
  • 1 star
    3%
See all reviews
8.7
Review score
1009 reviews
28 facilities
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HarborChase of Germantown
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HarborChase of Germantown community exterior
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street view of HarborChase of Germantown

Anonymous

Child of resident/client

5.0 out of 5 stars

Caring facility

They are great. We love it there. My step dad is very happy. Very caring staff and the faculty is very clean. I would recommend it to others

Read all reviews

HarborChase of Germantown

Enjoy unique, personalized care and big-city amenities at HarborChase of Germantown, where they offer assisted living, memory care, and respite care services. This grand, multi-story community is located just minutes from downtown Memphis and uses an all-natural, electrostatic sprayer called Viking Solutions to keep the community clean and residents safe. The culinary team uses fresh, local ingredients to create nutritious meals every day, and dedicated team members create customized care plans for each resident to enhance their overall health and independence. Here, the staff takes a holistic approach that nourishes the mind, body, and soul. That is why this community also offers a diverse list of activities, classes, clubs, and events through the Life Enrichment Program.

This community also offers world class memory care in their two memory care neighborhoods — The Sound and The Cove. The Sound is designed for those in the early stages of memory loss, while The Cove is for those in the later stages of Alzheimer’s and dementia. These small, intimate neighborhoods are staffed with highly trained and experienced caregivers who use the latest technologies and therapies to provide residents with the services and activities they need to make every day the best day ever.

State Classification

HarborChase...

Learn more about the Best of Senior Living awards and this year’s winners.

See all 2026 award winners

Senior living options offered

  • Assisted Living
  • Memory Care

HarborChase of Germantown

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for HarborChase of Germantown

9.9 out of 10
Review Score30 reviewsWrite a review
Overall Experience
4.7
Cleanliness
4.7
Friendliness
5.0
Care Services
4.7
Staff
4.8
Meals & Dining
4.6
Activities
4.6
Value for Cost
4.5

A Place for Mom has scored HarborChase of Germantown with 9.9 out of 10 using our proprietary review score based on 18 reviews in the last 2 years. Over all time, HarborChase of Germantown has 30 reviews with an average "overall experience" of 4.7 out of 5.

Filters

1-20 of 30 reviews

Last Updated: 7/15/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

July 15, 2025

5.0 out of 5 stars
Verified Review

Caring facility

They are great. We love it there. My step dad is very happy. Very caring staff and the faculty is very clean. I would recommend it to others

Anonymous

Memory Care

Family/friend

July 15, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

StoryPoint Germantown

Staff is friendly and listens to needs. Doesn't just say they will make adjustments, they have on most concerns. Yes, I would recommend this community to other families based on the experience so far.

Sara O

Memory Care

Family/friend

June 15, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Staff/ways things are treated-policies/surroundings

So many of the staff at Storypoint are vested in the residents with their hearts. The activities director brightens everyone’s day & he connects with each person. The policies relating to connection that they have in place in memory care are important. All of the staff are trained in working with dementia. The surroundings are warm and comfortable. We love the outdoor courtyards. I have been grateful for the care they have provided and how personally they relate with my husband. There are a lot of years of experience in the staff there. The food is varied and delicious.

Keri G

Assisted Living

Family/friend

June 12, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

So pleased

Moving our mother was one of the toughest decisions jobs we had to make. My mother recently moved into her new assisted living community at StoryPoint (Gtown) and the experience has been truly exceptional. From the moment we toured the facility with [name removed] and [name removed], the staff’s warmth and attentiveness made us feel welcomed and confident in our decision including meeting [name removed] and [name removed] who both excel in their jobs. The accommodations are beautiful—spacious, clean, and thoughtfully designed for comfort and safety. The care team is outstanding, ([names removed] and numerous others) providing personalized support with genuine compassion, ensuring my mother feels valued and at home. Daily activities, delicious meals (the team in the dining room from the chef to the servers feel like family) and a vibrant community atmosphere keep her engaged and happy. Shoutout to [name removed] who makes everyone feel loved/valued. I am beyond grateful for the peace of mind knowing she’s in such caring hands.

Keith

Assisted Living

Family/friend

June 11, 2025

4.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Good, safe place.

All in all, the service, care and facility are all very good. Just a couple of suggestions: When it comes to conversations about loved ones, with staff members, it would help to not speak as though they aren’t in the room. Include them in the plan and ask their preferences. They need respect, and when they are capable, to be included in the “why” around decisions regarding their care or policies or procedures, (we can still make the bigger decisions in their best interests). Conversely, when working directly with a loved one and they are afraid to ask for toilet paper or don’t have their dirty laundry ready, take a moment to help them. Be more direct….with respect.

Anne T

Assisted Living

Family/friend

June 11, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Review

We are so thankful for Storypoint! Dad has been living at Storypoint for over two years, and the staff is top notch! All of the team members go out of their way to make him feel at home! I highly recommend Storypoint!

Doug G

Assisted Living

Family/friend

June 10, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Better than expected!

The move for my mother in law has been the best thing that could have happened. As age has caught up fast, she has been in need of a little motivation and boy does she get it here! She participates in so many activities, things we didn’t even know she would be interested in and the socialization that comes w the activities has been more than medicinal-it’s been magical.

Ann B

Assisted Living

Family/friend

June 10, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Activities
3.0
Staff
5.0

Set A Part

With time to spare, I visit a friend who works at StoryPoint. The atmosphere was beautiful. Everything was nice, clean and neatly placed Even the pillows have been fluffed. I was greeted with a smile by the receptionist. While visiting my friend, I took notice of how the staff interacted with the Residents. I heard compliments & saw hugs giving. It warm my heart because I've worked with seniors before and haven't seen this in other facilities because it was a Saturday I got to play Bingo.

HB W

Assisted Living

Family/friend

June 10, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

The very best senior living facility in the city!

My siblings and I did much research and went to many places before we moved my Mom to Memphis. Story Point in East Memphis was the most impressive by far. My Mom has now been there for 1-1/2 years. She loves it, and we do too! The facility is beautiful and is kept spotless. The staff is the best I’ve seen anywhere, from administrators to the nursing, front desk, physical therapy, maintenance, dining and assistant/care staffing. The activities director is wonderful and keeps the residents motivated and having fun. My family could not give any higher praise to StoryPoint East Memphis. Wonderful place!!

Robert V

Assisted Living

Resident/client

June 10, 2025

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Just Me

I'm been here for a couple of years and I'm so please with the facility and staff. A great place to live. There is always great entertainment outings and you can always meet new people. Our activity director is awesome please stop by anytime to meet him you are always welcome here.

Donna

Assisted Living

Family/friend

April 4, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

Our family would recommend facility. It's beautiful and so serene!!

A GREAT Activity Director [name removed]!!!! He is awesome!!! The food is subpar. Could be much better for how high the rent is! Very pretty building very inviting. My mom's room is very pretty how we set it up, think a few more square feet in den would have been better. I also like the wider halls because most folks have walkers or in wheelchairs.

Bruce B

Assisted Living

Family/friend

December 10, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great Facility

Facility is 1st class; clean and safe. Food is very good, serve too much on each plate(a lot wasted). Management staff(office, nursing) is responsive to issues. [name removed] (activities director) is awesome!

Candra P

Assisted Living

Resident/client

November 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I love living here, It's well taken care of. The people that manage this place are always helpful polite and smiling. I'm very happy here!

Judy O

Assisted Living

Resident/client

November 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I love StoryPoint!!

Ninahoveless

Assisted Living

Resident/client

November 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I love StoryPoint because it is a wonderful place to live and the staff as kind and loving.

Peason C

Assisted Living

Family/friend

November 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

We highly recommend Story Point! The staff nurse and caretakers are excellent! The building is beautiful. The activity director is the best and the food is very good. Knowing that our further is in such loving, supportive community brings us incredible comfort.

Walker W

Assisted Living

Resident/client

November 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I love the place because it has nice people clean and the staff are friendly and professional.

Marty D

Assisted Living

Resident/client

November 30, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

I like the place because everyone is nice and helpful.

Anonymous

Assisted Living

Family/friend

September 9, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Very satisfied!

It is a very welcoming environment and most of the caregivers are top notch. The only complaint I really have is the weekends are always understaffed. The apartments are all VERY nice and the balcony apartments do not cost any more than window ones. My Mom has a balcony and we put a screen door on it and she keeps her door open all the time.

Neil H

Assisted Living

Family/friend

August 14, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Highly recommend

Great staff and amenities Quality facility Would highly recommend

HarborChase of Germantown

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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