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HarborChase of Plainfield

12446 South Van Dyke Road, Plainfield, IL 60585

For pricing & availability:
(866) 374-4058
9.2
Review score
98 reviews
Add review
9.2
Review score
98 reviews
  • 5 star
    40%
  • 4 star
    41%
  • 3 star
    11%
  • 2 star
    0%
  • 1 star
    8%
See all reviews
8.7
Review score
1009 reviews
28 facilities
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HarborChase of Plainfield
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HarborChase of Plainfield community exterior
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street view of HarborChase of Plainfield

Julene Freund

Child of resident/client

5.0 out of 5 stars

Forever Thankful

Thank you for assisting me with the difficult decision to move my mother into a Senior Care Facility. We were truly undecided, and the staff at Ciel of Plainfield read very reassuring. They showed genuine care for my mother and for our entire family, patiently answering each and every question we had along the way. I now feel confident that my mother is safe and well cared for, and for that, I will be forever grateful.

Read all reviews

HarborChase of Plainfield

Homey, Craftsman-style architecture paired with stylish, chic interiors create a truly unique atmosphere that can only be found at HarborChase of Plainfield — a community offering assisted living and memory care services in Plainfield, Illinois. Residents can age in place while enjoying an array of luxurious amenities and services. Take your pup for a stroll through the courtyard — we are pet-friendly after all — or chat with loved ones while gathering around the crackling fireplace. Let us help you live the best life possible, here at HarborChase of Plainfield.

Community Services and Amenities

Forget the stress of household chores. Our professional and friendly associates offer regular housekeeping, laundry, and maintenance services in order to keep your home in great condition. Gourmet and nutritious meals are prepared fresh by our professional chef and team daily. Residents can choose from a variety of menu options in order to satisfy their personal preferences and dietary restrictions. Chat with friends and family while savoring every bite in our elegant and spacious dining room.

Experienced and empathetic caregivers are available on-site 24 hours a day, seven days a week offering a variety of services, which include diabetic, ambulatory, and incontinence care as well as medication management and...

Senior living options offered

  • Assisted Living
  • Memory Care

HarborChase of Plainfield

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

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*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for HarborChase of Plainfield

9.2 out of 10
Review Score98 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.1
Friendliness
4.2
Care Services
3.9
Staff
4.0
Meals & Dining
3.9
Activities
3.9
Value for Cost
3.9

A Place for Mom has scored HarborChase of Plainfield with 9.2 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, HarborChase of Plainfield has 98 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 98 reviews

Last Updated: 9/11/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Julene Freund

Assisted Living

Family/friend

September 11, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Forever Thankful

Thank you for assisting me with the difficult decision to move my mother into a Senior Care Facility. We were truly undecided, and the staff at Ciel of Plainfield read very reassuring. They showed genuine care for my mother and for our entire family, patiently answering each and every question we had along the way. I now feel confident that my mother is safe and well cared for, and for that, I will be forever grateful.

Anonymous

Assisted Living

Family/friend

August 14, 2025

4.0 out of 5 stars
Verified Review

Satisfied

Spotlessly clean. Very friendly staff. The administration makes itself readily available for questions and concerns.

Anonymous

Assisted Living

Family/friend

May 30, 2025

4.0 out of 5 stars
Verified Review

Review for Ciel Senior Living at Plainfield

Ciel was wonderful overall. There were some concerns around staffing or lack of in the memory care unit; however, an overall great experience I believe.

Anonymous

Memory Care

Family/friend

May 8, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Ciel Senior Living at Plainfield

Clean always, Quality of care, Friendly staff, good food, value for the money. Top five , but overall value was key, especially in today's world. Exceptional place, no worries or concerns for excellent care. Overall I would recommend them for the overall great place to be or be placed by a family member. I particularly liked the out door enclosed area.

Anonymous

Memory Care

Family/friend

April 4, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Friendly facility

Facility is welcoming and clean. Staff is always friendly, helpful and courteous! Room sizes in memory care are better than most we looked at.

Anonymous

Assisted Living

Family/friend

March 14, 2025

1.0 out of 5 stars
Verified Review

Ciel Senior Living

I would probably move my mom if it wouldn't disrupt her. First they have gone from $[removed] a month to $[removed]. The food is bland and tough and hard for her to chew. They are none responsive with trying to fix it. They are moving employees in and out some are rude and untrained . Bottom line they increased the prices but have not improved service

Susan S

Memory Care

Family/friend

March 7, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Very nice and excellent care.

Everyone is so wonderful. I have seen the nursing director and head of dementia so often helping with the residents. Really great care. The fact that they have PT on site is a huge bonus. Very good communication with the staff.

Anonymous

Assisted Living

Family/friend

January 23, 2025

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Pros and cons

The response time for calls for assistance can be slow depending on time of day and number of employees working at that time. That said, they are open to feedback. It is a small personal facility. The staff to patient ratio is ok, but not great. There are several activities offered each week, but not many are well attended.

Laurie F

Assisted Living

Family/friend

December 5, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Wry Warm and happy community!

We were very pleased to find Ciel for my brother in law. It is very warm and welcoming. It is cheerfully decorated and all of the fireplaces and areas throughout are decorated for each holiday. There are many opportunities to meet people and lots of activities. I wish my brother in law would take advantage of all that Ciel has to offer. He chooses to stay in his apartment. The entire staff is pleasant and warmly greets residents as well as visitors. [name removed] was amazing. She was honest and explained everything to us. We are very relieved and comfortable knowing he is well cared for. The hospice caregivers are also very supportive and friendly. They visit a few times weekly and spend time, not rushing out. Previous places were unhappy circumstances all the way around so we are grateful to have found Ciel. If I had to choose a downside, I would say he has only been there a few months and next month the prices increase by a lot. We expected an increase but were not expecting quite this much.

Phylis F

Assisted Living

Family/friend

December 4, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Wonderful care and staff

I moved my mother into Ciel at Plainfield this year and it had been excellent. The staff is amazing taking care of my mom. Everyone is so helpful and nice. The building is always clean and the residents seem to love it there. I was worried about leaving my mom in assisted living but every time I leave my mom after I visit, I feel good knowing she’s getting taken care of. I would recommend this place to anyone that’s looking to place their loved one into assisted living l.

carol

Assisted Living

Family/friend

December 2, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

horrible experience with Ceil at Plainfield

I am going to keep it short and simple well at least try. Huge facility! but behind closed doors a completely different story. Our family was so tired of hearing we are short staff every time I was called due to an incident report being made. It was days my parent called me and said no one came to check on them feed them for breakfast or lunch or dinner just keep giving us medication I immediately reach out to Ceil at Plainfield they apologized even though it happened again and again. All I got was apologies form Ceil at Plainfield, I'm sorry that your parents, didn't eat, get medications, get showers, room or sheets wasn't clean for weeks at a time, I'm sorry for Ceil staff responding to the alert button hour and a half later on a consistent base, I'm sorry for Ceil staff asking for something to drink and taking food and drinks. How many sorry are we going to get until u try to solve some of the problems. my parents are ready to relocate its a very bad look with Ceil at plainfield

Anonymous

Assisted Living

Family/friend

October 21, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
5.0
Meals & Dining
2.0

Wonderful staff

It is extremely clean and cheerful. The staff is wonderful. They are having staffing issues since becoming Ceil which affects the care they give especially for basics like showering. Their food is okay but very salty which for my mom with CHF causes her to retain water.

JL

Memory Care

Family/friend

August 26, 2024

5.0 out of 5 stars
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
3.0
Meals & Dining
5.0

Overwhelming positive experience!

We recently moved our loved one into Ciel's memory care facility. Was it an perfect experience, no it was not; however, the overall sense of urgency the management has, and care of the staff towards the residents is just simply outstanding. I would not hesitate for a second to recommend this community to any family in need of assistance.

JG

Assisted Living

Family/friend

August 14, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Ciel Senior Living of Plainfield

Excellent community, I would move in myself if I needed. We picked this community because of the pricing.

Ted

Memory Care

Family/friend

June 6, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
5.0

A friendly and responsive staff

When it comes to the quality of care they were very attentive about setting up therapy and keeping me updated about adjustment issues. The "5" is something of a default. I cant speak directly about food because I'm not there at mealtimes. They did keep me in the loop regarding his diet/drink and occupational therapy trying to handle food utensils. Observations related to choking hazards. I see a regular schedule of activities and told me about his participation early. Visiting is a bit inconvenient. I check in at the front desk and they announce (walkie-talkie) that a visitor will be at memory care. It has almost always been the case that I have to flag down a staff member to let me in. The memory care staff is VERY friendly and clearly pay attention to their residents.

Anonymous

Memory Care

Family/friend

May 31, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Our families experience

HarborChase was awesome. I would definitely recommend. What we liked the most about HarborChase was the people. The people that work there were kind, considerate and helpful

Anonymous

Assisted Living

Family/friend

May 10, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
3.0
Staff
5.0
Meals & Dining
5.0

Definitely recommended

My loved one is currently a resident at HarborChase of Plainfield and the experience has been great for her so far. The staff is amazing! The cleanliness and care services are good. The friendliness, meals, and value for cost are great. I would definitely recommend HarborChase of Plainfield to others.

LH

Assisted Living

Family/friend

May 1, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
5.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Review for HarborChase of Plainfield

They need more consistent staff. I don't know anyone except the receptionist. My son seems to sleep most of the time except for meals. No one seems to wake him and go to the activity , even if he says no. The dr I selected from your list along with his PA are useless. The food has gone down hill. I will sit with my son for meals and the plates are dropped in front of him and look unappealing so he ends up ordering hamburgers. It has gotten too expensive all around

Anonymous

Memory Care

Family/friend

April 11, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
3.0

Our Experience

My loved one was previously a resident at HarborChase of Plainfield and overall, the experience was okay at best, not great. The frequent staff shortages seemed to plague the place. The main nurses were okay, but the agency nurses/care takers that they used didn't really care and were only there for a paycheck.

Anonymous

Assisted Living

Family/friend

February 16, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
4.0

Definitely recommended

Staff are very friendly and helpful. The activities are varied and keep residents active and engaged. The only thing we had an issue with was that sometimes weekend staff wasn't communicating smoothly with weekday staff on certain things and I would get a call about something that we had already discussed. I would definitely recommend HarborChase for assisted living care.

HarborChase of Plainfield

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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