1111 East Capitol Drive, Shorewood, WI 53211
Anonymous
Child of resident/client
Ciel of Shorewood
Friendly staff, good quality food, caring staff. Ability to communicate with staff would benefit from improvement ie being able to communicate with direct care staff. Staff turnover frustrating at times. Charging [removed] dollars for food delivery x 3 a day is very expensive - and tray removal very slow. Mom is happy and feels safe here which is the family's largest goal
Read all reviewsHarborChase of Shorewood
Enjoy the luxury of residing just a few minutes away from popular restaurants, shopping outlets, and medical centers at HarborChase of Shorewood — a community offering assisted living and memory care services in Shorewood, Wisconsin. Here, hospitality is key. We strive to provide residents with the amenities and opportunities they need in order to live life to the fullest. Refresh your musical skills on our piano, chat with friends and family in our spacious common areas, or take your pup for a stroll through our wonderfully landscaped courtyard.
At HarborChase of Shorewood, we want you to get the most out of your senior living experience. Professional associates offer regular laundry, housekeeping, and maintenance services, helping you keep your apartment in excellent condition. Enjoy delectable and healthy meals prepared daily by our professional chef. With dietary restrictions in mind, our culinary team serves multiple menu options, so all members of our community will find something they will love.
Experienced caregivers are available 24 hours a day, seven days a week to provide assisted living services, which are tailored to match your individual needs. So whether you need assistance with daily living activities, medication management, or even ambulatory or incontinence care,...
HarborChase of Shorewood
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored HarborChase of Shorewood with 8.3 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, HarborChase of Shorewood has 24 reviews with an average "overall experience" of 4 out of 5.
Anonymous
Assisted LivingFamily/friend
July 11, 2025
Friendly staff, good quality food, caring staff. Ability to communicate with staff would benefit from improvement ie being able to communicate with direct care staff. Staff turnover frustrating at times. Charging [removed] dollars for food delivery x 3 a day is very expensive - and tray removal very slow. Mom is happy and feels safe here which is the family's largest goal
Anonymous
Assisted LivingFamily/friend
December 13, 2024
I would not recommend--there seems to be serious staffing problems (the executive Director recently left) communication with the facility can be difficult. We picked them because of the quality of the building and apartment construction
Anonymous
Assisted LivingFamily/friend
October 24, 2024
It has been a very good experience. They did a super job at Harbor Chase. It is very clean and the staff is friendly.
Beth G
Assisted LivingFamily/friend
October 4, 2024
Harbor Chase has been a good fit for my mother-in-law. With only 65 residents (and it’s not full) she doesn’t get lost in the shuffle. Her apartment with the outside patio is great. She real likes it. The food is good and the care staff amazingly friendly. These are the important things that make her happy. There’s been some staff turnover with the head nurse and the maintenance person which has caused some hiccups and we are hoping they will both be settled soon. I’ve biggest frustration has been with the financial department. We were given a month free and after four months are still trying to get that reflected in our invoices. This has been very frustrating but if we had to pick an area of frustration this is the least important to my mother-in-law’s happiness. The activities are ok but they do have some very good programs brought to Harbor Chase. The PT staff is very good too. It’s also a little unclear who we are supposed to contact if there’s a problem.
Anonymous
Assisted LivingFamily/friend
September 3, 2024
Good staff. Friendly. Good meals. Could improve communication with family at times. Mom is overall happy Yes, we would recommend this community to other families. We are pleased overall with moms care. As always, fir her it is not home but she is cared for and relatively happy
Anonymous
Assisted LivingFamily/friend
August 5, 2024
There are good people who are working there, but room for improvement in keeping the patients clean and keeping the rooms clean and in the quality of food.
Anonymous
Assisted LivingFamily/friend
June 14, 2024
My Dad never got out of bed during his respite stay. So no activities. It's difficult to answer because I live in AZ and only saw my Dad In Harbor Chase a couple of times. Two visits to milw and maybe stopped by to see him a couple/three times. Staff followed through with most requests via phone when I was back in AZ. One request for nail trimming wasn't done. Not sure why.
Anonymous
Assisted LivingFamily/friend
March 6, 2024
The facility is beautiful and if you are looking for independent living with some extra care it's a good choice. They do struggle to keep qualified nursing staff.
Suzanne
Assisted LivingFamily/friend
February 22, 2023
Admittance and head of nursing, were especially helpful and caring. I'm glad they had respite care, it helped me a lot . My dad wasn't there long enough to identify improvements.
Linda
Assisted LivingFamily/friend
October 28, 2022
It's expensive, but my mom loves it here! What sticks out to me is the positive energy and daily offering/availability of activities. They provide housekeeping. I would recommend them to friends and family.
GD
Assisted LivingFamily/friend
October 6, 2022
This is an excellent community. I would recommend the community to others for their loved ones. The dining experience and activities are great for the residents. There are three meals a day served to the residents, and the family can join our loved one for meals. Some of the activities include: dog shows, entertainment, and more for the residents to participate in.
anonymous
Assisted LivingToured community
April 20, 2022
Our tour at Harborchase of Shorewood was good. It's a very nice facility. It's very new and very clean. The resident units are very nicely appointed. However, it is also very expensive.
anonymous
Assisted LivingToured community
October 27, 2021
HarborChase gave us a great tour and the facility was beautiful. It was just too far away from my dads church and all of his friends.
W J bolger
Memory CareFamily/friend
September 10, 2019
I am appalled at the lack of responsiveness on the part of the staff. We ask for information and rarely get any reply. The place is an apartment that provides food, distributes meds and has opportunities for some residents. If there is a need for medical attention or information on what is available for our loved one, there is no interest in helping us with that basic information, let alone help us understand and figure out how to solve problems within the context of assisted living. I wonder how they keep their accreditation as safety of residents is being compromised.
Anonymous
Memory CareFamily/friend
October 30, 2017
Lots of ups and downs over the time since opening. Many changes in leadership and RN's? Caregivers on weekends and off shifts need more support. Need more training in memory care on how to deal with roaming residents, going into others rooms. it is a beautiful place and the caregiving staff does their best but in memory care could use more leadership on weekends and evenings to model for and support the staff. Excellent concierge support
Anonymous
Memory CareFamily/friend
September 15, 2017
My loved ones are loving it there at HarborChase of Shorewood. They are the friendliest people you would ever meet. I'm talking about everybody even the residents are friendly. I was just there and they were saying how much they love it there. The atmosphere is warm and inviting. It is a very clean and comfy home. I have had lunch there and the food is good. They offer variety and choices. They have a bistro bar where they also serve food. They just had a Packer party at the Bistro this past Sunday. They post a daily list of activities that they post everywhere. The staff takes them to do their exercise therapy. They were just telling me about the transportation they provide to take them to wherever they need to go. They went to the store, Dr. appointments and wherever else. They have a beautifully landscaped courtyard with a putting green. They provided glasses for when they had the solar eclipse. They moved into an apartment together. I decorated it with all of their beautiful things that they had in their home. It looks like a Better Homes In Garden Magazine model home. It is beautiful and they said it feels like home.
Anonymous
Memory CareFamily/friend
August 3, 2017
I have been impressed with the staff at this community and the quality of care they have been providing my mother. They are always trying to encourage her to come to the exercise classes as well as other activities. I have had a chance to try some of the meals they had provided and have no complaints about them. I am happy with her experience so far and would recommend it to anyone.
Anonymous
Memory CareFamily/friend
July 14, 2017
It was a rough start at the beginning with miscommunication with the new marketing person, and issues in the finance department. I think we have everything straightened out now. My mom is feeling quite at home here. She is thriving more here than the private 24-hour care she was receiving before. We have been there during mealtime and the food looks very good, my mom like the food served. They provide snacks and juice for the residents during the day. There are activities for the residents to participate in. It is a very clean community. The staff is very friendly and very caring.
Anonymous
Memory CareFamily/friend
June 14, 2017
Mom likes the food and they also offer a snack bar in the lobby. The staff seem to be very good at caring for mom. They do have some newer staff so they do not always know the answer to a questions, however they do find out and get back to you. Mom has enjoyed some of the exercise classes they offer. The community seems clean when we visit and I would recommend it.
Anonymous
Memory CareFamily/friend
December 21, 2016
I don't live near my sister, but from what I have heard things are going well for her in this community. The staff is treating her well and keeping her safe. The meals provided she says are good and the place is always kept very clean. She is happy so far and so am I.
HarborChase of Shorewood
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.