1.0 out of 5 stars

Cleanliness

4.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

1.0

Staff

1.0

Meals & Dining

3.0

Don't recommend

My mother was at one of their homes for 2 months. During that time my mother was spoken to very harshly. My mother had numerous falls, significant bruising and injuries. My mother deterioratd rapidly as a result. After removing my mother I learned that another resident had been removed from that home because of concerns about the same care taker. My concerns were brought to HC leadership but to no avail. As for COVID, they have no process or procedure in place to notify families when covid is active in the house. You can go into the house, no one says a word and consequently you are xposed without knowing it. I am immunocompromised, as a result of no notification, I got covid and probably endangered others until I became ill and knew to quarantine. I was sick for 3 weeks.

Response from Haven Care - Aspen House Memory Care

October 17, 2024

We respectfully dispute the claims made by Ms. Smith and want to provide additional clarification. All allegations were documented and thoroughly investigated. As mentioned in prior replies on this platform and others, our homes are monitored by surveillance cameras, and after reviewing interactions with staff members, the claims of your mother being treated harshly were found to be false. Regarding the COVID-19 concerns, we had strict protocols in place that were monitored by state health agencies. Our facility is secured, and during the pandemic, entry was only allowed with prior approval. All visitors were required to log in, undergo temperature checks, and complete health forms, which were made available to state authorities. Claims that anyone could simply enter the facility without notice are inaccurate. As a memory care facility, all entries are secured with passcodes or controlled access by staff. We also want to address that Ms. Smith threatened Haven Care with negative reviews unless we paid her a sum of money, which we refused. This review appears to be a result of that situation, and we believe it’s important to be transparent about these circumstances. We remain committed to the safety and well-being of our residents and stand by the care and procedures we have in place

4.0 out of 5 stars

Verified Review

Cleanliness

4.0

Friendliness

4.0

Value for Cost

4.0

pros - small pleasant home environmen...

pros - small pleasant home environment with very small staff cons - would have to move if needing 2 person assist, staff works multi-day shifts and may not be awake at night, no pets. Very nice residential environment home has 3 staff - 2-1/2 day shifts team leader (Misty been there 9 yrs). Work w/ hospice, can't handle 2 person assists, can handle oxygen and wheelchairs; bring your own furniture. Usually full but not long waiting list