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Heathwood Assisted Living at Penfield

100 Elderwood Ct., Penfield, NY 14526

For more information about senior living options:
(866) 374-4058
8.8
Review score
16 reviews
Add review
8.8
Review score
16 reviews
  • 5 star
    56%
  • 4 star
    44%
  • 3 star
    0%
  • 2 star
    0%
  • 1 star
    0%
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Heathwood Assisted Living at Penfield
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Heathwood Assisted Living at Penfield community exterior
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Anonymous

Child of resident/client

4.0 out of 5 stars

Lots of positives

The staff at Heathwood are friendly & responsive. The food is OK, but redundant in my dad's opinion. Staff turnover in the medical section is high, so he never really gets to know them, unfortunately

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Heathwood Assisted Living at Penfield

Heathwood Assisted Living at Penfield in Penfield, NY is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care

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Reviews

for Heathwood Assisted Living at Penfield

8.8 out of 10
Review Score16 reviewsWrite a review
Overall Experience
4.5
Cleanliness
4.9
Friendliness
4.7
Care Services
4.4
Staff
4.7
Meals & Dining
4.2
Activities
4.4
Value for Cost
4.5

A Place for Mom has scored Heathwood Assisted Living at Penfield with 8.8 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Heathwood Assisted Living at Penfield has 16 reviews with an average "overall experience" of 4.5 out of 5.

Filters

1-16 of 16 reviews

Last Updated: 6/16/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

June 16, 2025

4.0 out of 5 stars
Verified Review

Lots of positives

The staff at Heathwood are friendly & responsive. The food is OK, but redundant in my dad's opinion. Staff turnover in the medical section is high, so he never really gets to know them, unfortunately

Sue H

Assisted Living

Family/friend

March 8, 2025

4.5 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.5
Care Services
5.0
Activities
4.5
Staff
4.5
Meals & Dining
4.0

Great Senior Facility

Staff is great including admin, maintenance, and healthcare workers. Cleaning and laundry personnel as well. Food is generally good. Inconsistent on weekends with limited staff. Lots of live music each week and party events for all the holidays. So much better in all areas than Fairport Baptist

Julie A

Assisted Living

Family/friend

September 10, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
3.0
Staff
5.0
Meals & Dining
5.0

The Best Facility for Mom

I would give Heathwood a 4. There have been some instances of poor communication. The facility is spotless! Staff are always friendly and approachable, from maintenance to administration I have had numerous discussions with administrators regarding mom's lack of hygiene. I know they can't force her to shower, but there are techniques to get residents to shower, and I don't believe they use them. Always lovely meals with many options. I can't comment on activities, as mom refuses to participate. I have noted, however, that the monthly calendars have quite a variety of offerings. It is affordable but still offers many amenities . I never smell urine, no trash is visible, no spills, the landscaping is lovely and well kept, and no trash in parking lots. Friendly staff...everyone meets your eye and says hello. They extend themselves. Mom misplaced her keys, and within 15 minutes a new set was made and tried to be sure they worked.

Anonymous

Assisted Living

Family/friend

April 4, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
4.0
Care Services
5.0
Activities
3.0
Staff
4.0
Meals & Dining
3.0

I would recommend it is a wonderful facility and they do have a kind friendly staff

Overall we have been happy and so has my mom. Her experience has been very positive - she has a lot of friends there and the staff, for the most part have been great.

Anonymous

Assisted Living

Family/friend

March 20, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
3.0

Our Experience

Generally speaking, the staff are fine. The rooms are very nice. The clientele are sweet. My only complaint is that the nursing and aide staff could be more attentive, but I believe that is true in most locations. Communication with all staff is sometimes lacking.

Julie

Assisted Living

Family/friend

November 2, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Would recommend

What our family likes the most about the Heathwood Assisted Living at Penfield is the friendly and helpful staff are great. There are loads of activities available every day, though my mom hasn't really taken advantage of many of them

Sarah J

Assisted Living

Industry reviewer

June 16, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Love this community

You will not find a community more welcoming than Heatherwood. The staff are so helpful and friendly. The residents are also very nice, I never want to leave when I am visiting. I highly recommend Heatherwood to seniors looking for options.

Anonymous

Assisted Living

Family/friend

June 15, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Perfect fit for parents at crucial time.

I'm very comfortable having my parents there, it is the right place for them. Great staff and they have a family forum quarterly to provide updates and get feedback, and have unique activities for the residents as well. I think that the room sizes are fine, although my parents will never be satisfied. Sometimes there are issues with laundry and getting the room cleaned and they ask me to help with things I believe I'm paying them for, but overall it has been pretty good.

Anonymous

Assisted Living

Family/friend

June 5, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Mom is settling in well.

While Heathwood is not perfect and you do need to give it some time to learn the various processes etc., my mom has settled in well and is happy there. And it's great for us daughters too and gives us a lot of relief.

Anonymous

Assisted Living

Family/friend

May 30, 2023

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would recommend. Great experience. Friendly and empathetic staff.

We have had a great experience at Heathwood - would recommend it to other families. Staff has been great and friendly, and above all, empathetic and willing to listen to family.

Trajanka

Assisted Living

Toured community

April 13, 2023

4.0 out of 5 stars
Verified Review

My Tour Experience at Heatherwood Assisted Living at Penfield

Heatherwood Assisted Living at Penfield was a little too big. It was nice and clean but looked more commercial rather than a feel of a home for my friend.

JH

Assisted Living

Family/friend

March 13, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Mom is doing very well.

Heathwood Assisted Living is a good place, and my mother has done very well there. She likes the food, people and activities, and her apartment.

Diane

Assisted Living

Family/friend

September 7, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Great community would highly recommend

The staff members have been very communicative with us regarding anything that happens to our loved ones so we are very appreciative. Our loved ones have a very nice two bedroom apartment and we are very grateful for finding this community it has been the best place for them. Overall the meals are good, sometimes our father does not care for a few items but they do offer different options. They have a ton of different activities - grandparents day, football parties, inhouse activities and day trips. There is a movie theater where they can watch shows.

anonymous

Assisted Living

Family/friend

April 25, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Great place for mom

We went with Heathwoood because it was the closest to where my mother lived so she was familiar in the area and so others could visit her easily. It also had the necessities that she needed at the time as far as the care goes. They have a ton of things for the residents to do. They have a movie theatre, a library, exercise classes, creative writing classes, etc. The doctor who evaluated her here found out she did not need some medications that she was on which was great. The PT and OT have both been wonderful and have helped her so much. I would absolutely recommend the facility to others who are looking.

anonymous

Assisted Living

Family/friend

March 21, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
5.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
4.0

Worthwhile Place

My loved one was there for a short time and then needed a higher level of care. I just wish I had known about Heathwood a little sooner so we could have benefited from them longer. They offered him more space and it was a nicer facility than he was in before. The staff were pretty good as well.

Anonymous

Memory Care

Toured community

May 11, 2015

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0

Very pleasant staff. Enjoyed my tour and would absolutely put my father here.

Heathwood Assisted Living at Penfield

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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