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905 Pittsburg Ave NW, North Canton, OH 44720
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Dudley T
-
Child of resident/client
4.0
Care good - Communication Bad
My mother is getting very good care from the aids in her villa. The aids are caring, helpful, friendly and a delight to deal with. Stay in touch with them for any info/care needs, and it is affordable for her.
The middle/upper administration, however, is very poor at providing important information to the family. Middle management seems to turn over rather regularly at about 2 times each year during the time my mother has been there - making it difficult to keep track of who to contact for information.
For example, my mother's villa got bed bugs, but I did not know about it for over 2 weeks. In that time, they threw away all the furniture in her room (thinking it was theirs instead of what we provided) including her grandmother's barrel-back chair. I contacted one manager, and after waiting weeks, found out they left the company and had to discover who was doing that job now. I finally had to contact the Ohio Ombudsman to get any type of settlement for our lost furniture.
About the facility Heritage Villas
Heritage Villas is a welcoming senior living community in North Canton, Ohio. North Canton is part of the Greater Cleveland area, and it’s rich with parks, farmers markets, and more. Heritage Villas is just a short distance from hospitals, shopping, dining, and several parks.
Heritage Villas is a gorgeous farmhouse with eight individual villas for senior living residents. Each resident is able to live independently in the entire villa as they would their own home, but with tactful and professional Resident Care Companions present 24 hours a day. Heritage Villas fosters a warm environment where staff and residents alike become like extended family to each other. Residents can receive an array of personal care services, including memory care, incontinence support, ambulatory assistance, diabetic care, high acuity care, medication management, and assistance with activities of daily living. The home is secured for residents’ safety.
Residents enjoy delicious meals, housekeeping services, home maintenance, laundry services, beautician and barber services, and complimentary transportation services. The home features a cozy central fireplace, a meeting room, a TV lounge, a butterfly garden, a library, an arts and crafts center, a movie theater, and an outdoor patio. Residents can participate in religious services, cooking classes, stretching and yoga...
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Senior living options offered
Assisted Living
Pricing for Heritage Villas
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by care type
Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
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Compare
Heritage Villas
905 Pittsburg Ave NW, North Canton, OH 44720
Sanctuary Grande
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6.3
Review score
21 reviews
6.3
Review score
21 reviews
5 star
38%
4 star
19%
3 star
19%
2 star
5%
1 star
19%
9.8
Review score
23 reviews
9.8
Review score
23 reviews
5 star
70%
4 star
30%
3 star
0%
2 star
0%
1 star
0%
9.8
Review score
10 reviews
9.8
Review score
10 reviews
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
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9.6
Review score
26 reviews
9.6
Review score
26 reviews
5 star
69%
4 star
19%
3 star
12%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
1
Assisted Living
Care types offered
3
Assisted Living, Memory Care, Independent Living
Amenities at Heritage Villas
Healthcare Services
- Staffing & Ancillary Services
- Memory Care
- High Acuity Care
- Non-Ambulatory Care
- Incontinence Care
- Diabetic Care
- Medication Management
Meals & Dining
- Room Service
- Anytime Dining
- Guest Meals
- Meals Provided
- Low / No Sodium
- No Sugar
- Gluten-free
- Vegetarian
Room Amenities
- Air Conditioned
- Respite or Short Term Stays Offered
- Ground Floor Units
- Handicap Accessible
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Wi-Fi/high-speed internet
Community Amenities
On-site dining options
- Café or Bistro
Transportation & parking
- Uncovered Parking
- Transportation at Cost
- Complimentary Transportation
- Property Convenient to Public Transit
- Resident Parking Available
Pets
- Dogs Allowed
- Cats Allowed
- Weight Limit (lbs)
Common areas
- Beauty Salon
- Butterfly garden / Hummingbird garden
- Outdoor Common Areas
- Meeting Room
- TV Lounge
- Indoor Common Areas
- Library
- Outside Patio
- Barber Shop
Recreational areas
- Movie or Theater Room
- Raised Garden Beds
- Game Room
- Piano or Organ
- Arts and Crafts Center
Services
- Beautician
- Laundry Service / Drycleaning
- Grocery Shopping and Errands
- Housekeeping
Languages spoken
- English
Activities
- Birthday Parties
- Live Dance or Theater Performances
- Stretching Classes
- Cards / Pinochle Club
- Devotional Activities On-Site
- Activities Off-site
- Activities On-site
- Cooking Club
- Intergenerational Programs
- Happy Hour
- Current Events Club
- Day Trips and Outings
- Holiday Parties
- Community Service Programs
- Trivia Games
- Christian Services
- Educational Speakers / Life Long Learning
- Walking Club
- Gardening Club
- Bible Study Group
- Live Well Programs
- Brain fitness / Dakim
- Book Club
- Visiting Chaplain or Priest
- Resident Band or Musicians
- Live Musical Performances
- Cooking Classes
- Protestant Services
- Dances
- Catholic Services
- Men's Club
- Bridge Club
- Other Religious Services
- Wii Bowling
- Karaoke
- BBQs or Picnics
- Wine Tasting
- Yoga / Chair Yoga
- Devotional Activities Offsite
- Art Classes
Reviews
for Heritage Villas
6.3Review score21 reviews
Write a review5 star
38%
4 star
19%
3 star
19%
2 star
5%
1 star
19%
A Place for Mom has scored Heritage Villas with 6.3 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Heritage Villas has 21 reviews with an average "overall experience" of 3.5 out of 5.
Overall Rating
3.5
Cleanliness
3.7
Friendliness
3.9
Care Services
3.6
Staff
3.4
Meals & Dining
3.1
Activities
3.3
Value for Cost
3.6
A Place for Mom has scored Heritage Villas with 6.3 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Heritage Villas has 21 reviews with an average "overall experience" of 3.5 out of 5.
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1-20 of 21 reviews
Linda - Family/friend
Assisted Living
July 1, 2024
Review for Heritage Villas
The staff were not qualified and often rude. They spent most of their time on the phone. Room never cleaned, linens never changed. Made multiple medication errors with my mother and when brought to their attention they didn't care. My mom had Covid when she was there. They did not follow any protocol for Covid and staff were not informed of the situation. They also did not give my mom paxlovid as prescribed. It was a terrible experience.
Anonymous - Family/friend
Assisted Living
June 13, 2024
Heritage Villas review
Other comments: Any activities they have are directed at their fully functioning population. No one seems to be trained on dementia or Alzheimer's but most are kind. I have issues with one caretaker who I have heard raise her voice to my mom. The director and nurse are slow to respond if I call and I have called less than ten times. They have a table in the entry way made of glass and mirrors with sharp points all over. I have said something more than once but to no avail. It will be ugly when someone falls into it. Most of the people are great. No one is abused or even ignored. I used to be my mom's caretaker so I might be expecting too much.
Dudley T - Family/friend
Assisted Living
March 9, 2024
Care good - Communication Bad
My mother is getting very good care from the aids in her villa. The aids are caring, helpful, friendly and a delight to deal with. Stay in touch with them for any info/care needs, and it is affordable for her.
The middle/upper administration, however, is very poor at providing important information to the family. Middle management seems to turn over rather regularly at about 2 times each year during the time my mother has been there - making it difficult to keep track of who to contact for information.
For example, my mother's villa got bed bugs, but I did not know about it for over 2 weeks. In that time, they threw away all the furniture in her room (thinking it was theirs instead of what we provided) including her grandmother's barrel-back chair. I contacted one manager, and after waiting weeks, found out they left the company and had to discover who was doing that job now. I finally had to contact the Ohio Ombudsman to get any type of settlement for our lost furniture.
Anonymous - Family/friend
Assisted Living
June 27, 2023
Bad experience so far but hopeful for improvements with new ownership.
There have been a lot of problems... many things going missing...medication not administered properly...not able to accommodate dietary needs...rooms not cleaned.......Now that there is new ownership / management, things are starting to improve... Hopefully it will continue to get better.
Maria S - Family/friend
Assisted Living
May 26, 2023
Extremely pleased
I feel that my 95 year mother with a past hx. of stroke, STEMII, guinne burre syndrome is very well taken care of at Heritage Villas allowing me to feel comfortable leaving her at this facility. Anytime I visit she is clean, her room is clean, she's well cared for & has no complaints. She seems in good spirits & The caregivers & other residents are all friendly & very accomodating. They have so many wonderful activities , trips & other fun things to keep them occupied - its quite impressive! They always make sure they include my mom as she tends to be shy at times & needs much encouragement to blend in & adapt to new games & activities. They are all patient with her & go the extra mile to make her happy & feel at ease. And Thanks to everyone for your
smiles & kindness.
anonymous - Family/friend
Assisted Living
February 21, 2023
Our experience
Staffing issues were a problem. I realize that's not an isolated issue, and a lot of businesses are also dealing with this. But it becomes a concern if you feel a relative's care could be compromised.
Anonymous - Family/friend
Assisted Living
February 14, 2023
They are under new management and they are improving. The house does not have the smell facilities get. My loved one will sit at the kitchen table and read the newspaper like they did at home but only when the daily caretaker makes an effort to bring my loved one out of the room. That's is what they do poorly to have consistency in daily caretakers. Some ignore my loved one even to the point of them being in their depends too long while others make an effort to get my loved one out of the bedroom. For the price the private room and private bath is a great deal.
LL - Family/friend
Assisted Living
January 5, 2023
Needs Improvement
They need new management. The place is terribly managed. We liked the idea of the villas, and it sounded like a great place. After a few weeks, my loved ones linen on the bed was never changed, the food was often frozen, and was never a homecooked meal. The staff lacked training, and were unproffesional with how they dressed, and interacted. In addition, my loved one was not getting their medication. There was a staff member who was extremely rude, and lacked respect.
Linda - Family/friend
Assisted Living
December 4, 2022
Very Disappointing
The concept of the villas is a great idea, providing a small home-like environment with no more than 12 residents per villa. We thought it would be perfect for our mother and moved her there in September. It was okay for the first two weeks but then we began to have concerns about her care. Linens on the bed were to be changed each week and that never happened. The room was rarely cleaned and the food was not good - mainly frozen food or cold sandwiches. However, these are minor issues compared to our main concern which was safety. The staff are aids with little to no training. While some are fairly good, many created an unsafe environment. They are to give medications to the residents but there were numerous medications errors for my mother. One aid played rap music while working and ignored the residents. Residents were left alone for at least an hour when the day shift aid was late but the night shift just left. These are only a few of the issues.
anonymous - Family/friend
Assisted Living
September 19, 2022
Highly recommend
Heritage Villas is very affordable compared to all of the other nursing homes that I looked at in North East Ohio. We have had a great experience here and I feel lucky to have found them. The staff do a great job even with their hands full. I would highly, highly recommend this facility to other families.
anonymous - Family/friend
Assisted Living
May 20, 2022
Very happy where he is located which makes us happy
We have had nothing but a pleasant experience so far with Heritage Villas, we love the ability of being able to visit anytime we want and overall we are very satisfied. The staff members are great and our loved one is very happy with the meals and dining service he says the food is excellent. Based on our experience so far with Heritage Villas we would most definitely recommend them to other families
Jennifer G - Family/friend
Assisted Living
February 4, 2022
Excellent
We toured this facility and Immediately knew this was the place for my Mom and Dad. We moved them in the same week. We go and check on them daily and they are always happy and really enjoy the food.
Marie J - Family/friend
Assisted Living
December 20, 2021
Very poor
When our family member was diagnosed with Dementia 2 years ago, Heritage Villas was all she could afford. At that time it was clean and seemed to be a good match for her. But over the past 2 years it’s deteriorated quite a bit. When she refused to change her clothes or bathe, they said it was her right. It was apparent to us that they didn’t know how to help her. Her room was no longer being cleaned. She didn’t change her clothes at night and slept on top of her bedspread. We eventually moved her to another facility where she’s doing much better.
Response from Heritage Villas
December 22, 2021
Thank you for the review Marie. We are so sorry to hear about your experience. We are now under new management and striving for excellence in all areas. I would love to chat more about your experience so we can be sure no one else has a similar experience. Please feel free to email me at chelse@heritage-rc.com or call me at 330-846-1499. Again, we do apologize for this experience and thank you for the review.
Anonymous - Family/friend
Independent Living
May 1, 2020
Warm and Friendly
Heritage Villas is a very safe and nice environment. They have handled the Covid virus very well. They are very good with communication and good follow up. Mom has complained about the food. Rooms sizes are large. Very nice, and kind people. Definitely would recommend it. We are lucky and happy she got in when she did.
Response from Heritage Villas
May 11, 2020
Thank you so much for your kind review. It warms our hearts to hear that you are pleased with your choice of Heritage Villas for you mom.
Anonymous - Toured community
Independent Living
December 12, 2018
Very friendly staff! The facility is much smaller (several stand alone units) than the others I toured. Not as luxurious either. But, for mom’s 1 week stay, adequate enough. It has a ‘home’ feel ipo an institution/facility.
Ed and Carolyn Sunday - Family/friend
Independent Living
November 19, 2018
Very Pleased with Heritage Villas
Overall very very pleased with Heritage Villas. The staff is friendly and professional and take a real hands on approach to engage our mom in activities. We have feel as if we can finally relax knowing that she is being well cared for.
Anonymous - Toured community
Independent Living
November 28, 2016
Nice Place
I had a nice tour of this community. Everything went well, and they were very kind to us. Everything I saw was nice. The community was nice and clean. It was a pleasant tour, but it was not the place for my father and his needs.
Anonymous - Resident/client
Independent Living
November 16, 2016
Pleased with My Move To This Community
Everything is working out very well for me, since my move to this community. I'am doing well, and I like it here. The staff is very kind and helpful. They are always smiling. This is a good, safe community. I'am all settled into this community, and I would recommend it to my friends and family. It is a nice place.
Anonymous - Toured community
Independent Living
January 22, 2015
Absolutely loved this place!
My husband and I have been searching for an assisted living facility for his mother. We decided to stop and tour Heritage Villas on our way to take care of some other errands. We stopped by, unannounced and we were promptly met at the door by a sweet woman, Peggy. Peggy happened to be a caregiver. She immediately notified someone that we were in the building. We were then introduced to Lisa and Theresa. Lisa introduced herself and invited both of us to a conference room to discuss our needs. Peggy got us both a cup of hot coffee! We really felt at home! We spent some time with Lisa learning about the facility. She was then offered us a tour of the facility. We were so impressed by the professionalism of everyone we encountered. We really enjoyed speaking with each caregiver in the house. After touring, we returned to the conference room and went over a few additional questions that my husband had. Theresa, the social worker, also dropped in and ask what we thought of the place. We were so pleased! We felt really positive after leaving and look forward to bringing mom to tour!
Anonymous - Family/friend
Independent Living
January 13, 2015
We liked it here because the set up is different.
We liked it here because the set up is different. Instead of having separate apartments, they have rooms, and a shared dining, and living room area. There are only about 13 residents here. It's very clean. My loved one doesn't complain about the food, and I have never tried it, but they did just get a new chef.
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Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Ohio regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Ohio regulations for Assisted Living.
Frequently Asked Questions about Heritage Villas
Heritage Villas offers Studio, 1 Bedroom and Semi-Private. Learn more.
A Place for Mom has scored Heritage Villas 6.3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (234) 401-9333 to reach a resident at Heritage Villas.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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