About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2026 Assisted Living Winners
About Memory CareMemory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering. Complete guide to memory careBest of 2026 Memory Care Winners
About Independent LivingIndependent living facilities offer convenient, hassle-free living in a social environment for seniors who are active, healthy, and able to live on their own.Complete guide to independent livingBest of 2026 Independent Living Winners
About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
Senior Living Awards
Add Review
(866) 388-7494
Talk to a local advisor for FREE
VERIFIED PARTNER

Heritage West Allis

7901 West National Avenue, West Allis, WI 53214

For pricing & availability:
(866) 374-4058
7.6
Review score
61 reviews
Add review
7.6
Review score
61 reviews
  • 5 star
    54%
  • 4 star
    33%
  • 3 star
    7%
  • 2 star
    3%
  • 1 star
    3%
See all reviews
7.5
Review score
474 reviews
16 facilities
SaveShare
Heritage West Allis
SaveShare
Heritage West Allis community exterior
25 photos2 floor plans
Heritage West Allis in google map
street view of Heritage West Allis

Anonymous

Friend of resident/client

5.0 out of 5 stars

Special Place

All are 5. The food is excellent, cooked by a chef. Wonderful activities. Clean facility. Kind staff. Yes, we would definitely recommend Heritage West community to other families based on the experience so far.

Read all reviews

Heritage West Allis

Welcome to Heritage West Allis in West Allis, Wisconsin. This community provides specialized assisted living and memory care services, with compassionate and individualized care 24 hours a day. Residents benefit from the comprehensive health and wellness programs, and caregivers work closely with the community nurses and physicians — to help ensure residents receive high-quality care.

This community houses 40 apartments, with an uncomplicated building design, interior garden courtyard, and convenient access to area shopping, restaurants, and parks. West Allis is a suburb of Milwaukee — with many local parks, restaurants, shopping, and entertainment to offer residents.

Community Amenities and Services

Residents are provided with a variety of personalized care services and have access to community specialists to provide additional care as needed. Three chef-prepared meals are available per day in the restaurant-style dining room. Residents and caregivers work together to create a personalized dining plan that meets your individual nutritional needs.

Residents are encouraged to take part in the planned community activities and take advantage of the spacious common areas, both inside and outside at the Heritage West Allis campus. Move your body, try something new, get involved in the community, meet other residents, and more. See what life can bring...

Senior living options offered

  • Assisted Living
  • Memory Care

Heritage West Allis

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

  • Request pricing
    Contact a local advisor
  • Unlocked
    Get a quote from your local advisor

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Reviews

for Heritage West Allis

7.6 out of 10
Review Score61 reviewsWrite a review
Overall Experience
4.3
Cleanliness
4.3
Friendliness
4.3
Care Services
4.3
Staff
3.7
Meals & Dining
4.0
Activities
4.3
Value for Cost
4.1

A Place for Mom has scored Heritage West Allis with 7.6 out of 10 using our proprietary review score based on 2 reviews in the last 2 years. Over all time, Heritage West Allis has 61 reviews with an average "overall experience" of 4.3 out of 5.

Filters

1-20 of 61 reviews

Last Updated: 10/10/25

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

October 10, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Special Place

All are 5. The food is excellent, cooked by a chef. Wonderful activities. Clean facility. Kind staff. Yes, we would definitely recommend Heritage West community to other families based on the experience so far.

SF

Assisted Living

Family/friend

June 12, 2025

5.0 out of 5 stars
Verified Review

Review for Heritage West Allis

We did place my mom there. (Which you probably already know) she does really like it there. Especially because she could have her dog. Someone always checks on her. If she doesn't want to eat in dining room they will bring it to her apartment or she can pick it up. Every one is very friendly. The staff know her by name.

Anonymous

Assisted Living

Family/friend

September 24, 2024

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
2.0
Care Services
3.0
Activities
2.0
Staff
3.0
Meals & Dining
4.0

Diminished experience over time

Overall the experience diminished over the 2 years my mom was there. Turnover in staff was a big issue. The new staff didn't know my mom very well and my mom was drugged up for a while before we took some action. The activities directors came and went every 2 months or so. In the beginning I would give all 4 and 5s but at the end 1 and 2s. That's why many are 3s.

Kristin Wisnefske

Assisted Living

Family/friend

April 30, 2024

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Communication was difficult caregivers were negative

Communication was poor no one to answer the phone after 5 pm Personal caregivers were negative at times and very demeaning . I would never use the West Allis Heritage for myself or any relative or friend again.

Michael

Assisted Living

Family/friend

April 18, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Review for Heritage West Allis

Great community. I would recommend to all.

CBG.

Assisted Living

Family/friend

April 11, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
2.0
Care Services
1.0
Activities
3.0
Meals & Dining
5.0

Review for Heritage West Allis

Unfortunately, I could not recommend HERITAGE West Allis Memory Care to other families. While the facility is beautiful (very homey, wide hallways, warm wood-tone doors, charming decor in common areas, lovely outside patio), looks can be deceiving.At a minimum, I would expect that Mom be dressed in the morning; PJs on at night; Depends always dry; showers once a week; apartment smells clean. These things didn't happen. On too many occasions, when I arrived to visit Mom, her room smelled strongly of urine and her Depend was completely saturated and soaking through onto her armchair. The second time this happened I started to do closer surveillance with a Nannycam monitor. On many days, the care she received was very good. However, too frequently for my comfort, this was not the case. My perception was that the Memory Care unit was often short staffed, and while the caretakers intentions were good, there just weren't enough of them to meet the needs of their large Memory Care population. Follow through by senior staff when I expressed my concerns didn't seem to have much impact. I often wondered if the senior staff were just spread too thin, with 3 large communities to manage: Independent Living, Assisted Living and Memory Care. I moved Mom to another community, dedicated to exclusively to dementia/Memory Care, after only two months at Heritage West Allis Memory Care.

Anonymous

Memory Care

Family/friend

March 8, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Friendly facility.

The Décor caught our attention, then after touring and speaking with staff we made our decision. Very friendly and caring staff.

KH

Memory Care

Family/friend

June 1, 2023

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0
Staff
3.0
Meals & Dining
3.0

Horrible communication once they get your $!

Our experience after moving in was not the same as during the initial touring process. After moving in, we found that communication between the facility administration is horrible.

Anonymous

Assisted Living

Family/friend

September 27, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
5.0

Overall care summary

Overall Heritage West Allis is very good. Depending upon the person living there or about to live there (if you're thinking of moving a loved one there), it depends on the location as I know they have other communities, as well as the convenience.

Anonymous

Assisted Living

Toured community

June 29, 2022

5.0 out of 5 stars
Verified Review

Tour of Heritage

I toured Heritage West Allis, they provided a great tour and first impression. Culturally my mom is more acclimated to an Elm Grove location than a West Allis one. The other Heritage location we chose is a bit more in the country. I knew that's what my mom wanted because she had a country home.

Jake T

Assisted Living

Family/friend

June 28, 2022

5.0 out of 5 stars

I had to make an emergency for my mom, and [name removed] was vey helpful with the move in transition. My mom has been enjoying their cooked from scratch meals, and the regular flow of fun activities and exercising. Mom is much happier now, thanks to our move to Heritage.

Josh T

Memory Care

Family/friend

June 23, 2022

5.0 out of 5 stars

I just recently relocated my mom to memory care at Heritage West Allis. The move in process went great! The community is clean and well maintained compared to where my mom used to be. My mom is beginning to eat better because the food is really good and she has table mates to chat for her meals.

anonymous

Memory Care

Toured community

April 19, 2022

5.0 out of 5 stars
Verified Review

Tour experience

Heritage West Allis was a beautiful facility and I liked it a lot, they gave a great tour. The only downfall was I really liked the concept of a facility that focused primarily on memory care so the attention was more individualized rather than offering different care services all in one. I felt like we would be paying for things that she ultimately would not be utilizing.

Anonymous

Assisted Living

Family/friend

February 28, 2022

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

a very pleasant and wonderful experience

Heritage West Allis is a wonderful place. I' m very happy with the care my loved one is receiving.

Anonymous

Assisted Living

Family/friend

October 20, 2021

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
3.0
Meals & Dining
4.0

Peace of Mind

I would recommend you consider this community for your loved one. Overall the friendliness of the staff, cleanliness, and care all stand out to me. The community does a good job in offering activities daily for the residents to participate in.

Anonymous

Memory Care

Family/friend

November 23, 2020

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0

my limited experience with this facility during covid

Make sure to do your homework and visit more facilities to make sure you get the best place. I know covid is affecting everything. The facility is short-staffed, The room size is good-sized, and they have a whirlpool bathroom.

Anne Odya

Memory Care

Family/friend

September 30, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage West Allis

My mom is happy and content at Heritage. The residents are well cared for and respected. The receptionists at the front desk are very helpful and friendly, as is the personnel in the marketing department.

Tom and Jean Wanat

Memory Care

Family/friend

August 20, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage West Allis

[name removed] (mom) has improved so much during the time she has been living at Heritage and we are so grateful for the caring staff, awesome activities, and socialization that she enjoyed here. Thank you, thank you, thank you!!!!

John and Denette Smith

Memory Care

Resident/client

August 11, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage West Allis

We enjoyed our 11 years and hope to have many more to come.

Michael Bernier

Memory Care

Family/friend

August 4, 2020

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

Review of Heritage West Allis

Staff here do a great job taking care of my mom. Food is very good.

Heritage West Allis

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Heritage West Allis

Similar communities nearby

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

Back to top