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Heritage Woods
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They take great care of the residents and some of them go above and beyond. The facility is a little run down in places but nothing excessive. It's just that the building has been there for quite a while. I love how they keep my mom out of her room most of the day and have her engaging with other residents. Important for mental health. They also keep a close eye on her. Overall it was a great decision to move her there.\n","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"\"our families experience, would recommend","reviewContent":"The biggest area for improvement is the food. I understand that the chefs cook a low sodium and low sugar diet, but there is hardly any variety. And the food is incredibly bland. We drop off home-cooked meals or do Uber eats to my grandfather. The staff is all super kind. They seem to know all of the residents by name and they always speak to my grandfather. Anytime they see him in passing. They manage his medication as well and keep us up-to-date. He has had some recent health issues over the last 12 months that have required him to go to the hospital and the nurses always make sure they give us a full report before they send him. ","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Peace of Mind'; All Questions Answered","reviewContent":"Very friendly, clean, warm and inviting atmosphere. They give an automatic 10% veterans discount and opting for a nice sized studio made it affordable. We are pleased and he is fitting in well. ","reviewerDisplayName":"Joan A","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Our family's experience","reviewContent":"The staff is very kind and welcoming. Very responsive.\n\nThe meals let quality, and yes they can improve options. My grandfather also mentioned that the food is often served cold, and he has to request to have it re-warmed up. ","reviewerDisplayName":"anonymous ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for Heritage Woods ","reviewContent":"Very welcoming, great engagement with residents, staff is wonderful and caring. Improve the onboarding process for families placing residents. Somewhat confusing in the beginning especially if it's the first time going through the process.","reviewerDisplayName":"DR","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"","reviewContent":" It's a great place. Also the residents there are like an extended family they look out for each other. It really is a warm and welcoming place all around!! Everyone there is very accommodating. The care and concern for my mom is very reassuring. My mom has a lot of anxiety and the staff is great with her. A lot has happened this year and mom has never been great with change anyway so to have her at the woods has been a blessing. From [name removed] the director, to all the cna's. The nurses that are there daily are great. [ Names Removed] have especially been helpful. My wife and I have both said this is the place for us when we get to the point in our life that we need the extra help!","reviewerDisplayName":"I highly recommend ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"A great community ","reviewContent":"The staff members have been so great and friendly to our loved one, they really are all wonderful. they ae not only very patient with our loved one but with our family as well when we can questions or concerns. Based on our experience we would recommend the Heritage Woods community to other families. \n\n\n","reviewerDisplayName":"anonymous ","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"A Good Place For Mom","reviewContent":"The staff are wonderful. They are very friendly, and if our family or our loved one has a need, they get right on it. They're wonderful with my loved one. She loves the food and tells me there is never a bad meal - she just really enjoys it. The activities she attends she enjoys. Outside there are some spaces for the residents to sit and talk. Since they utilize those spaces so much, it would be nice to see more of those types of outdoor gathering spaces. The facility is little old fashioned, but it's very clean and very homey. 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72956
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null
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Our progressive, award-winning community is ready and waiting to welcome you to your next home. Located in stunning Agawam, MA our community is the first stand-alone assisted living community in the country to be awarded the Step II Quality Award from the American Healthcare Association and National Center for Assisted Living.<br> <br> We pride ourselves on our rich heritage and dedication to excellence. Our mission is to help seniors overcome those common feeling of loneliness and boredom by providing a dynamic lifestyle that energizes the mind, body and soul. We are equipped to provide assistance with a wide spectrum of needs including (but not limited to):<br> <br> <ul> <li>Medication management<br></li> <li>Mobility assistance<br></li> <li>Hygiene needs<br></li> <li>Help with personal grooming<br></li> <li>Nutritional meals<br> <br> Residents enjoy a long list of amenities which include private apartments with multiple floor plans to choose from. All apartments have private baths, ample closet space and kitchenettes. Our residents are often seen outside of their private living quarters socializing in our comfortable common areas, chatting or playing games around the fireplace, or walking with friends through our stunning gardens.</li> </ul>
Our progressive, award-winning community is ready and waiting to welcome you to your next home. Located in stunning Agawam, MA our community is the first stand-alone assisted living community in the country to be awarded the Step II Quality Award from the American Healthcare Association and National Center for Assisted Living.<br> <br> We pride ourselves on our rich heritage and dedication to excellence. Our mission is to help seniors overcome those common feeling of loneliness and boredom by providing a dynamic lifestyle that energizes the mind, body and soul. We are equipped to provide assistance with a wide spectrum of needs including (but not limited to):<br> <br> <ul> <li>Medication management<br></li> <li>Mobility assistance<br></li> <li>Hygiene needs<br></li> <li>Help with personal grooming<br></li> <li>Nutritional meals<br> <br> Residents enjoy a long list of amenities which include private apartments with multiple floor plans to choose from. All apartments have private baths, ample closet space and kitchenettes. Our residents are often seen outside of their private living quarters socializing in our comfortable common areas, chatting or playing games around the fireplace, or walking with friends through our stunning gardens.</li> </ul>
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