741 Parker Street, East Longmeadow, MA 01028
Anonymous
Child of resident/client
Relocated Mom into Memory Care Unit.
Getting her transferred was a little rough and could've been smoother, but otherwise we are happy with the choice. Thank you for all the help. Have all medications and Dr change totally set up. And complete list of linen, towels and toiletries needed.
Read all reviewsThe Reserve at East Longmeadow
The Reserve at East Longmeadow is a new and exceptional assisted living and memory care community in East Longmeadow, Massachusetts. East Longmeadow is a beautiful city just outside of Springfield, one of the 'greenest' cities in the country with over 2,400 acres of parks. Springfield is also the site for the Big E, one of the largest state fairs in the U.S. Our town has a rich history, settled in 1720, and boasts a strong sense of community that honors the past while looking forward to the future.
Our community provides premiere services for seniors who would like assistance with activities of daily living and seniors who have Alzheimer's or a related form of dementia. We carefully select our staff and rest assured that they treat each resident like the family they are. Residents choose from a range of apartment floor plans to find one that will make them most comfortable while our community features several spacious common areas such as a living room with a fireplace for cooler New England nights, library with computers and elegant dining room with full-service dining.
Our services and amenities help residents to engage in our community, develop lasting relationships and age well. They...
Learn more about the Best of Senior Living awards and this year’s winners.
See all 2026 award winnersThe Reserve at East Longmeadow
Total monthly costs depend on room type, select services, and the level of care needed
Contact a local advisorGet a quote from your local advisor*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
A Place for Mom has scored The Reserve at East Longmeadow with 9 out of 10 using our proprietary review score based on 16 reviews in the last 2 years. Over all time, The Reserve at East Longmeadow has 72 reviews with an average "overall experience" of 3.9 out of 5.
Anonymous
Assisted LivingFamily/friend
October 8, 2025
Getting her transferred was a little rough and could've been smoother, but otherwise we are happy with the choice. Thank you for all the help. Have all medications and Dr change totally set up. And complete list of linen, towels and toiletries needed.
Mary Krol
Memory CareFamily/friend
August 5, 2025
On the surface, The Reserve at East Longmeadow looks like a beautiful, high-end facility. But once my mother became a resident in the memory care unit, it became clear that the level of care was far below what any family should accept for a loved one. The nursing staff showed no compassion. They were simply medication dispensers — no meaningful interaction with residents at all. I never once saw a nurse check in on my mother, ask how she was doing, or even speak to her beyond handing her pills. Staff were supposed to check on her every hour, but they didn’t. She was left alone in her room for hours at a time. Eventually, she fell while trying to go to the bathroom by herself and fractured a vertebrae. Even before the fall, she was often left in her room during mealtimes. I had to call and ask staff to go get her because she was hungry. After the fall, she could no longer feed herself, but staff still left her alone during meals.
Peter L
Memory CareResident/client
July 6, 2025
The tour is exactly that what you see is not what you end up with. Snack time are if someone feels like it. The rooms are not cleaned . Personal supplies are used for others .Food is served cold 80% of the time completely ignoring a residents dislikes of certain foods noted several times. Nothing is personal there completely inappropriate especially the rude head care director! I got mom in a emergency was good from [dates removed] then complete downtown for care and medication distribution is not on schedule as they claim. I went every day i seen a lot of inappropriate things so we moved out immediately to a much better location.my mom has become more active and vocal her happiness is all the matters..
Anonymous
Assisted LivingFamily/friend
July 2, 2025
Last half of mom's time there was very poor, especially in memory care. Well it was wonderful in the beginning but things changed about 5-6 months in. Not sure if they had changed administration . People seemed to leave nursing included. [name removed] , I believe the only nurse left was absolutely wonderful and dedicated to his patients but otherwise it was agency nurses, when mom passed he moved on as well. The attendants that were there in the beginning I knew a couple that Were still there were wonderful , and then it seemed like there wasn't enough help. Many of the times her garbage wasn't emptied and her bed wasn't made when I went in which I did myself that was fine. At one time mOm had asked to go down to the dining room in her wheelchair because she was weak and tired, and the attendant who was nobody, I knew I don't know who she was, told mOm it would cost more money to go down in the wheelchair. And my mother-in-law was always very thrifty so she would not ask to go down in the wheelchair.MOm had to move to memory care because she was falling more and was confused sometimes and I was very discouraged with the care [name removed] the nurse was there and he was very attentive. He's attentive to all the patients. It wasn't clean most of the time I would have to ask when I would go in if there was someone that could help to clean the toilet and the bathroom The bathroom is shared. but it just wasn't kept up and cleaned very infrequently. She had a rug in her room and I know her furniture was there but at one point I went down to speak to the front desk mOm needed the rug vacuumed She had a tendency to eat crackers and things like cracker crumbs, and cookie crumbs would end up on the floor. I think the worst part was in memory care. They don't have a pendant and mOm was too weak at that point and a couple of times when she called to get someone to come in because she had chest pain she would call out and of course no one would answer and she would force herself to go down and see if the nurse was there, and they told her they couldn't give her any medication because there was no nurse and she suffered with chest pain all night! I had a discussion with the Director that I knew that if they had called the EMTs they would've given mom her nitroglycerin, but that didn't happen and mom didn't trust anybody anymore and neither did I because there is no nurse there at night And if the attendants don't know to call the ambulance or the EMTs, who's training them! I thought a a lot about the reserve, but I don't know what happened things just were not good when we left. We were very disappointed. I was always telling people how wonderful of a place it was when we first went there pretty much in the end. I didn't speak about it at all because I was so disappointed.
Anonymous
Assisted LivingFamily/friend
June 3, 2025
They told us these're fully prepared to accomadate my mother's gluten free diet- not true at all. Chef reportedly was never notified and they still don't have it right and are not helpful with it. Director and nursing director have not responded to to texts or emails- disappointing.
Matt F.
Assisted LivingFamily/friend
May 27, 2025
The food and meal preparation is very good. Staff is accommodating and loved ones are able to visit anytime. The facility is clean. And the medical personnel are accessible
RH
Assisted LivingFamily/friend
May 9, 2025
We decided to move my parents there because of the beautiful campus and open restaurant policy. However, after 7 weeks we are moving them to another community. The Reserve has not been a partner in care with my family. They are the highest priced option by far in the area. We were willing to pay more if it meant exceptional care. My mother was in memory care. Her adjustment was very challenging and met with no compassion from the head nurse. Her room is often filthy. My father in assisted living has been hospitalized 5 times in the past 7 days. Each time he was discharged a nurse was there to immediately reevaluate him to increase his cost of care levels, not to check on him and his well-being. This place has $$ in their eyes. I met with admin and management several times. Perhaps the new LCB management has shifted focus. I am so angry that we are forced to move my vulnerable parents again. So many promises were made that were not kept.
Anonymous
Assisted LivingFamily/friend
May 7, 2025
It was more affordable than most others, clean and conveniently located. There seems to be a lot of turnover in administration and staffing issues in the food area causing long waiting.
Sylvia B
Assisted LivingToured community
March 30, 2025
The Reserve is beautiful! Everyone is so nice, and very helpful. I’ve met so many nice people here. Also I have been able to tour the Reserve and it’s just beautiful. They tell me the food is delicious and so many fun events!
Debbie D
Assisted LivingToured community
March 30, 2025
Beautiful place! Love the staff all the residents here are amazing and so friendly. They talk about all the fun things that are available for them to do! Bingo, movies, great food, and just a great all around place to live!
Nicole S
Memory CareFamily/friend
December 29, 2024
My Dad has been a resident in the Reserve’s memory care unit for [date removed]. He is benefiting greatly from the caring staff that provides regular medication management, meals and housekeeping. The facility is beautiful and kept very clean. Their Sales & Marketing Director is absolutely wonderful and has treated us like family since day one. Management has changed recently, but my initial interactions with the new administration have been positive.
Happy Dad - Happy Life
Assisted LivingFamily/friend
December 20, 2024
Our Dad is thriving at The Reserve! It's a loving community where everyone looks out for each other. Now, we can enjoy being his children and spending quality time together without the constant worry of him being alone or in need of help we couldn't entirely offer. Thank you to everyone! Each role within the community is essential, and together, they create a seamless, collaborative environment.
O.M.
Memory CareFamily/friend
December 14, 2024
The Reserve at East Longmeadow has been a wonderful place for my grandmother. The staff genuinely cares about the residents and treats them with kindness and respect, which means so much to our family. Before choosing The Reserve, we toured other facilities in the area, and this one stood out as the cleanest—it didn’t have any unpleasant odors, and instead, it smells like pine trees, which my grandmother loves. That small detail makes it feel more like home for her. She is always busy with activities that keep her engaged, and she’s been socializing more than ever. The facility is always clean and well-maintained, making visits comfortable and reassuring. It’s such a relief to know she’s in a safe and supportive environment where she’s happy and well cared for.
Michael Wendell Nadeau
Memory CareResident/client
December 14, 2024
I toured 7 facilities for a place for my Mom & e first rDad, hands down this was the best placatee. From my initial meeting with [name removed], the management and staff have been professional, caring, and compassionate. The communication continues to be first rate. Everything [name removed] promised was right on. I know Mom & Dad are being taken care of.
Patrick B
Assisted LivingFamily/friend
December 13, 2024
If you are exploring options for Senior Living look no further than The Reserve in East Longmeadow, MA. They are in a league of their own for senior living in wmass. Our Dad has been living there for a year and his overall health has improved physically and cognitively since moving there. Your first step should be to call [name removed]. She is an incredible resource to speak to on your first phone call or visit. She is the Director of Sales & Marketing. She was a pivotal reason why we moved forward originally. Too many positives to list here with [name removed] and the The Reserve.
Gary
Assisted LivingFamily/friend
December 9, 2024
I would recommend to others. However, I will note that the property changed hands within the past year and now prices have increased so we'll see how the services compare to others. We picked them because of the amenities, cleanliness, and price
Cindy K
Assisted LivingFamily/friend
September 18, 2024
Our experience has been excellent , we feel comfortable knowing that mom is being watched over and cared for. If there are any concerns about mom the staff will immediately call us to discuss any issues. Everyone is courteous to mom and to our family. I have only praise for the reserve and the employees.
Anonymous
Assisted LivingFamily/friend
July 25, 2024
Likes - Most of the staff are very kind. Facility is clean Improvements - Communication is severely lacking. I never see administration. Meals don't always have options and run out of things. Bottled water isn't available. They changed their billing and now nickel and dime us for everything
Kathleen
Assisted LivingFamily/friend
July 18, 2024
I would say that it's a beautiful place but management changes too quickly.
Anonymous
Assisted LivingFamily/friend
June 24, 2024
The price for my Mom went up $[removed]. In a year. I felt that was excessive.The staff is fabulous. The CNAs and nurses are caring helpful people.
The Reserve at East Longmeadow
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
