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The Reserve at East Longmeadow

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741 Parker Street, East Longmeadow, MA 01028

9.0
Review score
8 reviews
Add review
9.0
Review score
8 reviews
5 star
40%
4 star
40%
3 star
4%
2 star
7%
1 star
9%
See all reviews
8.7
Review score
357 reviews
41 facilities
For pricing & availability:
(866) 374-4058
The Reserve at East Longmeadow
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The Reserve at East Longmeadow community exterior
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Anonymous
-
Child of resident/client
5.0
Review for The Reserve at East Longmeadow
The price for my Mom went up $[removed]. In a year. I felt that was excessive.The staff is fabulous. The CNAs and nurses are caring helpful people.

About the facility
The Reserve at East Longmeadow

The Reserve at East Longmeadow is a new and exceptional assisted living and memory care community in East Longmeadow, Massachusetts. East Longmeadow is a beautiful city just outside of Springfield, one of the 'greenest' cities in the country with over 2,400 acres of parks. Springfield is also the site for the Big E, one of the largest state fairs in the U.S. Our town has a rich history, settled in 1720, and boasts a strong sense of community that honors the past while looking forward to the future.

Our community provides premiere services for seniors who would like assistance with activities of daily living and seniors who have Alzheimer's or a related form of dementia. We carefully select our staff and rest assured that they treat each resident like the family they are. Residents choose from a range of apartment floor plans to find one that will make them most comfortable while our community features several spacious common areas such as a living room with a fireplace for cooler New England nights, library with computers and elegant dining room with full-service dining.

Our services and amenities help residents to engage in our community, develop lasting relationships and age well. They...

Read more

Senior living options offered

Assisted Living

Memory Care

Independent Living

Pricing
for The Reserve at East Longmeadow

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by room type

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at The Reserve at East Longmeadow

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The Reserve at East Longmeadow community exterior
The Reserve at East Longmeadow

741 Parker Street, East Longmeadow, MA 01028

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9.0
Review score
8 reviews
9.0
Review score
8 reviews
5 star
40%
4 star
40%
3 star
4%
2 star
7%
1 star
9%
9.6
Review score
26 reviews
9.6
Review score
26 reviews
5 star
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2 star
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8 reviews
9.5
Review score
8 reviews
5 star
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4 star
31%
3 star
12%
2 star
4%
1 star
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9.4
Review score
5 reviews
9.4
Review score
5 reviews
5 star
58%
4 star
30%
3 star
4%
2 star
4%
1 star
4%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Assisted Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at The Reserve at East Longmeadow

Healthcare Services

  • Incontinence Care
  • Memory Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • High Acuity Care
  • Medication Management

Meals & Dining

  • Room Service
  • Guest Meals
  • Anytime Dining
  • Restaurant Style Dining
  • Vegan
  • Special Dining Programs
  • Vegetarian
  • Gluten-free
  • No Sugar
  • International Cuisine
  • Meals Provided
  • Professional Chef
  • Low / No Sodium

Room Amenities

  • Bath Tubs
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Ground Floor Units
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Handicap Accessible

Community Amenities

On-site dining options

  • Bar or Pub
  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available
  • Uncovered Parking
  • Property Convenient to Public Transit

Pets

  • Cats Allowed
  • Weight Limit (lbs)
  • Dogs Allowed

Common areas

  • Library
  • Barber Shop
  • Indoor Common Areas
  • Outside Patio
  • TV Lounge
  • Meeting Room
  • Central Fireplace
  • Beauty Salon
  • Outdoor Common Areas
  • Computer or Media Center

Recreational areas

  • Piano or Organ
  • Game Room
  • Billiards Lounge
  • Arts and Crafts Center
  • Jacuzzi
  • Raised Garden Beds
  • Movie or Theater Room
  • Fitness Center

Services

  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping
  • Grocery Shopping and Errands

Languages spoken

  • English
  • Spanish
  • Armenian

Activities

  • Devotional Activities Offsite
  • Wine Tasting
  • Karaoke
  • Montessori Programs
  • Tai Chi
  • Pet-focused Programs
  • Other Religious Services
  • Activities On-site
  • Light Therapy Programs
  • Reminiscence Programs
  • Art Classes
  • Community Service Programs
  • Gardening Club
  • Trivia Games
  • Brain fitness / Dakim
  • Educational Speakers / Life Long Learning
  • Cooking Classes
  • Devotional Activities On-Site
  • Stretching Classes
  • Yoga / Chair Yoga
  • Sensory-based Programs
  • Protestant Services
  • Dances
  • Mormon/LDS Services
  • BBQs or Picnics
  • Activities Off-site
  • Holiday Parties
  • Birthday Parties
  • Live Dance or Theater Performances
  • Catholic Services
  • Jewish Services
  • Visiting Chaplain or Priest
  • Live Well Programs
  • Visiting Rabbi
  • Live Musical Performances
  • Men's Club
  • Day Trips and Outings
  • Happy Hour
  • Intergenerational Programs
  • Wii Bowling

Reviews

for The Reserve at East Longmeadow

9Review score55 reviews
9.0
Review score
55 reviews
5 star
40%
4 star
40%
3 star
4%
2 star
7%
1 star
9%
LCB Management
8.7
Review score357 reviews41 communities
Write a review
A Place for Mom has scored The Reserve at East Longmeadow with 9 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, The Reserve at East Longmeadow has 55 reviews with an average "overall experience" of 3.8 out of 5.
Overall Rating
3.8
Cleanliness
4.0
Friendliness
4.1
Care Services
3.8
Staff
4.3
Meals & Dining
4.0
Activities
3.9
Value for Cost
3.8
A Place for Mom has scored The Reserve at East Longmeadow with 9 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, The Reserve at East Longmeadow has 55 reviews with an average "overall experience" of 3.8 out of 5.
Parent company
Best of Senior Living 2024
LCB Management
8.7
Review score357 reviews41 communities
Logo for LCB Management
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 55 reviews
Anonymous - Family/friend
Assisted Living
July 25, 2024
3.0
Verified Review
The Reserve at East Longmeadow review
Likes - Most of the staff are very kind. Facility is clean Improvements - Communication is severely lacking. I never see administration. Meals don't always have options and run out of things. Bottled water isn't available. They changed their billing and now nickel and dime us for everything
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
3
Value for Cost
2
Kathleen - Family/friend
Assisted Living
July 18, 2024
4.0
Verified Review
Review for The Reserve at East Longmeadow
I would say that it's a beautiful place but management changes too quickly.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
3
Meals & Dining
3
Activities
5
Value for Cost
4
Anonymous - Family/friend
Assisted Living
June 24, 2024
5.0
Verified Review
Review for The Reserve at East Longmeadow
The price for my Mom went up $[removed]. In a year. I felt that was excessive.The staff is fabulous. The CNAs and nurses are caring helpful people.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Anonymous - Family/friend
Memory Care
April 17, 2024
5.0
Verified Review
Would recommend, highly
this facility is one of the best out there. the cleanliness and friendliness of the staff are amazing. They were able to answer all of my questions without having to look up or ask and made us feel that they could meet all of Dad's needs. Would recommend, highly, based on the staff meeting all of my father's needs, the cleanliness of the facility, and the Memory Care staff.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Ray - Family/friend
Assisted Living
March 1, 2024
5.0
Verified Review
Review for The Reserve at East Longmeadow
I have no complaints about the Reserve. It's not for everyone because they are private pay only. The service they gave my mom in the short time she was there was top notch.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from The Reserve at East Longmeadow
March 1, 2024
Thank you for your review!
Anonymous - Family/friend
Memory Care
December 27, 2023
4.0
Verified Review
our families experience
The main areas of the community are gorgeous, very impressive facilities with big open spaces, tons of windows, a movie theater, pool table, a little lounge area with an outdoor balcony, and a gorgeous garden. It was also [fee removed] less the other facilities in the area. However, there could be so improvements with the care at times
Cleanliness
3
Friendliness
3
Care Services
3
Staff
3
Meals & Dining
4
Activities
3
Value for Cost
5
Response from The Reserve at East Longmeadow
December 28, 2023
Thank you for your review!
Kathleen - Family/friend
Assisted Living
August 31, 2023
5.0
Verified Review
Review for The Reserve at East Longmeadow
It has been a great experience! We picked this community because of the combination of the people and the place.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from The Reserve at East Longmeadow
September 14, 2023
Thank you so much for your review!
anonymous - Family/friend
Memory Care
December 22, 2022
4.0
Verified Review
friendly and caring staff
This community is very very clean and the staff members are so friendly, and they always seem very organized. They have plenty of different activities for the residents, we were speaking with the director the other day and depending on the residents abilities they will spilt them up into different activities and everything seems really varied. We would recommend this community to other families but we do have to say the price increase over the months has been pretty shocking.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Response from The Reserve at East Longmeadow
January 19, 2023
Thank you for your review.
Anonymous - Family/friend
Assisted Living
July 28, 2022
4.0
Verified Review
Almost a good place for mom
Everything was good until the end. After my mom fell and had needs, there was no one following up to see if she was okay. No one cared after that.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
4
Activities
4
Value for Cost
3
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
anonymous - Family/friend
Assisted Living
June 13, 2022
4.0
Verified Review
Positive experience
The people here have all been very good. They have made us feel very welcome and comfortable. Some small things take a little bit longer than I would like. Overall I would recommend to others looking, the engagement that they have provided us has been very good. They check in every hour on the residents which is great and gives us peace of mind.
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Becky - Family/friend
Memory Care
June 7, 2022
5.0
Verified Review
A friendly, warm place for your loved one.
We really like it here! They have a little bit of staffing issues every once in a while, but for the most part they take care of everything. When you call, they call you back, and they do a good job helping my family member with her health issues. The staff have been very friendly, including the people in charge. The main supervisor is very friendly, and the nursing staff is excellent. They also have a fantastic doctor that comes in twice a week, and she coordinates beautifully with the family. She calls us and lets us know what she thinks and gives us updates. We didn't have a geriatric doctor before, and it was very difficult to figure out where my loved one was with her health. But that's much better now. In Memory Care, everything is included, so there are no a la carte / piecemeal charges, which has been a big plus.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Activities
5
Value for Cost
5
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Laura - Family/friend
Memory Care
March 28, 2022
4.0
Verified Review
Highly Recommended
It is one of the best options around. They are open to feedback and supportive to our family during this time. The location is close by to us. The staff do a great job considering the challenge of caring for residents with Alzheimer's.
Cleanliness
4
Friendliness
5
Care Services
5
Staff
4
Meals & Dining
4
Activities
5
Value for Cost
5
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Anonymous - Toured community
Assisted Living
March 7, 2022
2.0
Verified Review
My Tour
The halls were dirty, the carpet was dirty. People seemed very frail, the dining room was dark.
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
anonymous - Family/friend
Memory Care
February 25, 2022
3.5
Verified Review
Would tell others to put this place on your list as you review places for your loved one.
[Name removed], the person we met to help us look at he facility, was very accommodating to our schedule and to make sure we were comfortable. Then it seems once you are a member, there is less action from the office and you're switched more to nursing and direct care contacts. They now have a vacancy for the program director on that care unit, so I'm not sure how things will be going forward. When we call and ask a question though, we do get a direct answer. We still go in to visit often. Only after a few months were we able to do a care plan with them. So I think now that the care plan is in place, if there's proper staff training, the staff will know how to interact with my loved one better. I think overall, more training for the staff in how to deal with people with memory issues would be helpful. But in today's staffing environment, I know that's difficult. But if they had had more coaching for staff off the bat, my loved one might have felt more comfortable with his transition. I really do see some people there who truly do have compassion and care. And I've seen others who I feel will need to learn that. I don't know a lot about the food. It seems decent overall. But I do know that as far as the beverage options, they offer a choice between apple juice or cranberry juice, and we've been having to push for water to be offered. I would like to see more activities as well. But even saying all those things, I know and appreciate that my loved one is safe secure. He looks well and feels well, and some of the small things that annoy us I know we'll have to let go. The facility is clean and smells okay when you walk in. I know that's not the case everywhere. They work with us on any concerns we have, and that makes a big difference. And overall, I would recommend them to other families.
Cleanliness
4
Friendliness
3.5
Care Services
3
Staff
3.5
Activities
2.5
Value for Cost
4
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Lynn - Family/friend
Assisted Living
February 25, 2022
5.0
Verified Review
A Good Place to Be
We have loved our experience with this community. The staff have been attentive and assisted my loved one with transitioning. They are quick to respond to questions or concerns that the family has about our loved one. The community had two case of COVID and was quick to isolate the residents and kept the cases to a minimum. The food could be made like it is supposed to be, such as a Rueben should not be served on toast. There is a shortage of staff currently.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
4
Value for Cost
4
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Andrea S - Family/friend
Assisted Living
February 24, 2022
4.0
Verified Review
My tour review
My loved one did not like this community. He did not feel like he needed as much care as they provided. I just felt like it was the environment and the more care that made him stray away due to him feeling like it was not all needed
Response from The Reserve at East Longmeadow
November 14, 2022
Thank you for your review.
Laura J - Family/friend
Memory Care
November 24, 2021
5.0
Memory Care at The Reserve
I cannot say enough about the overall experience with the staff at The Reserve! My spouse is safe, and so well cared for in the Memory Care Unit. They are truly angels on earth!
Cleanliness
4
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from The Reserve at East Longmeadow
January 31, 2022
Thank you for your review!
BM - Family/friend
Memory Care
August 16, 2021
4.0
Verified Review
A safe place for your loved ones.
They definitely worked with us, and I would recommend them for respite care, espeically because they were flexible. Instead of a minimum of 3-4 weeks for respite, they'll work with you for a week or two if you need it. Every place else had those higher minimums. The staff were great, and I felt comfortable in my interactions with them. I was satisfied with the facility. It was clean, and visually it was very pretty and nice.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Activities
3.5
Value for Cost
4
Response from The Reserve at East Longmeadow
September 28, 2021
Thank you for your review.
A B - Family/friend
Assisted Living
July 26, 2021
4.0
Verified Review
Small, Quaint Residence
The community is a good place. There is nothing wrong. This was our first experience to learn about the cost of care, and what is included. They have a good dining area. Some of the activities available included arts and crafts, gardening, morning exercise class, and walking group, and more available for the residents.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
4
Meals & Dining
5
Activities
4
Value for Cost
4
Response from The Reserve at East Longmeadow
September 28, 2021
Thank you for your review.
Alison R - Family/friend
Assisted Living
July 1, 2021
2.0
Less than Ideal
Although it is a beautiful facility, the management and staff are not friendly and could care less about their residents. Other than wait staff in the dining room, I am truly displeased by the front desk and administrative staff. My grandmother deserves to be greeted and spoken to in a friendly manner. Also, she pays extra to have her room cleaned and it is never clean. The sink has been clogged for months, the bathroom is disgusting and there is a layer of dust on her coffee table.
Cleanliness
2
Friendliness
1
Care Services
1
Staff
2
Meals & Dining
3
Activities
3
Value for Cost
2
Response from The Reserve at East Longmeadow
September 28, 2021
Thank you for your review.
Viewing 1-20 out of 55 reviews

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Massachusetts regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Massachusetts regulations for Assisted Living.

Frequently Asked Questions
about The Reserve at East Longmeadow

The Reserve at East Longmeadow offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored The Reserve at East Longmeadow 9 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (413) 224-2200 to reach a resident at The Reserve at East Longmeadow.

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9%
1bd, 2bd, Studio, Semi-Private
The Ivy at Ellington is the newest assisted living residential community from The Arbors Assisted Living Residential Communities. Ellington has its roots as an agricultural community as well as a resort community with Crystal Lake within its boundaries. Conveniently located in Ellington,...
Armbrook Village community exterior

Armbrook Village

551 North Road, Westfield, MA 01085
Starting at $X,XXX+ monthly
9.0
Review score
5 reviews
9.0
Review score
5 reviews
5 star
73%
4 star
24%
3 star
0%
2 star
3%
1 star
0%
Studio, 1bd, 2bd, Semi-Private
Armbrook Village offers seniors a secure, supportive and independent lifestyle. The community features both independent and assisted living options as well as a state-of-the-art Compass Memory Support Neighborhood featuring innovative, research-based programming for those with memory loss...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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